Panasonic S-ICX, Technical Manual

Page 1: ...0 Issued October 2000 Section 700 Feature Operation Technical Manual Supports S ICX Version 5 0 Panasonic Integrated Voice Data Solutions Before attempting to operate the S ICX please read these instructions completely ...

Page 2: ...ring methods warrant The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or photographically is prohibited without permission of the Mat sushita Communication Industrial C...

Page 3: ...s of Service 28 Class of Service Trunk Tie 28 Class of Service Ext Ext Restriction 29 Class of Service Extension Feature 29 Class of Service Trunk to Trunk Restriction 31 Class of Service Extension Station Timers 32 Data Security 32 Daylight Saving Time Summer Time 33 Day Night System Mode 33 Manual Day Night Mode 34 Automatic Day Night Mode 36 Digital Pad 37 Direct Inward System Access 37 Distinc...

Page 4: ... Network Flash Transfer 53 Network Hold 53 Network Paging 53 Network Transfer Recall 54 Tandem Connection 54 Non Blocking Architecture 54 Power On Maintenance 54 Programming Devices 55 Telephone Programming 55 PC Based Customizing Tool 55 QSIG ISDN Lines 55 Ringing Modes 56 Day 1 Day 2 Night Ringing 56 Day 1 Day 2 Night Delayed Ringing 57 DDI DID Day Night Ringing 57 DDI DID Day Night Busy Delayed...

Page 5: ... Key ID Code 70 Voice Mail Transfer Key 71 Chapter 4 User Maintenance 73 Introduction 73 About User Programming 75 Set Absence Messages 76 Set Call Forward Busy Destination Extension 77 Set Call Forward ID Codes for Voice Mail 78 Set Call Forward No Answer Destination Extension 79 Set Caller ID Logging Extensions 80 Set Day of Week Mode 81 Set Exception Day Mode 83 Set Extension Names 85 Set Messa...

Page 6: ...Floating Hold 130 Exclusive Hold 131 Broker s Hold 131 Call Park 132 Call Pickup 134 Extension Group Pickup 134 Extension Direct Pickup 135 Trunk Group Pickup 136 Trunk Direct Pickup 136 Call Transfer 137 Supervised Transfer 137 Unsupervised Transfer 138 Camping a Call Onto a Busy Extension 139 Caller ID Call Log 140 Call Log Operation on a Small Display Key Telephone 141 Call Log Operation on a L...

Page 7: ...fhook Voice Announce 177 One Touch Keys 179 Onhook Dialling 181 Paging 181 Meet Me Answer 182 Ringing Line Preference 183 Room Monitoring 183 Silent Monitor 185 Speed Dialling 187 Personal Speed Dial 187 System Speed Dial 189 Speed Dial Linking 191 Speed Dial Name Assignments 192 Station Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Trunk Key Access 201 Direct Trunk...

Page 8: ...arding and Do Not Disturb 224 Call Hold 225 System Hold 225 Floating Hold 226 Exclusive Hold 227 Broker s Hold 228 Call Park 228 Call Pickup 230 Extension Group Pickup 230 Extension Direct Pickup 231 Trunk Group Pickup 231 Trunk Direct Pickup 232 Call Transfer 233 Supervised Transfer 233 Unsupervised Transfer 233 Camping a Call Onto a Busy Extension 234 Camp On Call Waiting 235 Conference Calls 23...

Page 9: ...ied Account Codes 267 Verified Account Codes 267 Attendant Group Calls 269 Busy Override 269 Callback Request 270 Call Forwarding 271 Call Forwarding All Calls 271 Call Forwarding Busy 272 Call Forwarding No Answer 273 Call Forwarding and Do Not Disturb 274 Call Hold 275 System Hold 275 Floating Hold Retrieve Only 276 Exclusive Hold 277 Broker s Hold 278 Call Park 278 Call Pickup 280 Extension Gro...

Page 10: ...ing 295 Meet Me Answer 296 Room Monitoring 296 Speed Dialling 298 Personal Speed Dial 298 System Speed Dial 299 Speed Dial Linking 300 Station Lockout 301 Step Call Reset Call 303 Timed Reminder Call 304 Trunk Access 305 Direct Trunk Access 305 MCO Trunk Access 306 Trunk Queuing 307 Universal Night Answer to Page 308 Walking TRS Call Barring Class of Service 308 Appendix A SBS VB 9 A Series Teleph...

Page 11: ...rs and names extension names Verified ID codes Call Forward ID codes for Voice Mail Message Key ID codes Mode schedule Special Day mode Excep tion Day mode and Day of Week mode Key Telephone Features Key Telephone Features are available to System Key phones System Key phones are proprietary digital sets that provide feature access through a combina tion of feature keys and access codes Digital Sin...

Page 12: ...tion Selector DSU Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function HD High Density LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO Pooled Trunk Access MIS Management Information System MOH Music On Hold PNPDNPhantom Non Primary Directory Number PRI Primary Rate Interface PSD Personal Speed Dial SLT Single Line Telephone SMDR Station Message Detail Recorder ...

Page 13: ...ational issued October 2000 13 Chapter 2 List of Features This chapter contains the following tables which list the features available with the System Table Page System Features 14 Maintenance Features 15 Extension Features 16 ...

Page 14: ...Tagging 27 Centrex PBX Compatibility 28 Class of Service 28 Data Security 32 Daylight Saving Time Summer Time 33 Day Night System Mode 33 Digital Pad 37 Direct Inward System Access 37 Distinctive Ringing 38 Doorphone 38 Extension Interface 39 Flexible Numbering Plan 41 Flexible Slot 42 Hunting Groups 42 Internal Hold Tone 44 MCO Tenant Group 44 Memory Backup 45 Music on Hold 45 Name Assignments 46...

Page 15: ...rward ID Codes for Voice Mail 78 Set Call Forward No Answer Destination Extension 79 Set Caller ID Logging Extensions 80 Set Day of Week Mode 81 Set Exception Day Mode 83 Set Extension Names 85 Set Message Key ID Code 86 Set Mode Schedule 87 Set Personal Speed Dial Names 89 Set Personal Speed Dial Numbers 94 Set Send Text Messages 108 Set Special Day Mode 96 Set System Date Time Day 103 Set System...

Page 16: ... Caller ID Call Log 140 Camp on Call Waiting 144 Conference Calls 147 Directory Numbers 149 Display Information 152 Do Not Disturb 155 DP to DTMF Signal Conversion 156 DSS 72 Console 157 EM 24 Console 157 Flash 158 Flexible Function Keys 158 Handsfree Answerback 165 Handsfree Operation 165 Headset Operation 166 Hot Dial Pad 166 Hot Line 167 Intercom Calling 167 Last Number Redial 168 Line Appearan...

Page 17: ...Paging 181 Ringing Line Preference 183 Room Monitoring 183 Silent Monitor 185 Speed Dialling 187 Station Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Trunk Queuing 203 Universal Night Answer to Page 204 Voice Recognition 207 Volume Control 208 Walking TRS Call Barring Class of Service 209 Zip Mode 210 Topic Page ...

Page 18: ...18 S ICX International issued October 2000 S ICX 50 700 Chapter 2 List of Features Section 700 Operation This page intentionally left blank ...

Page 19: ...ackup 25 Call Progress Tones 26 Caller ID 26 Caller ID Alpha Tagging 27 Centrex PBX Compatibility 28 Class of Service 28 Class of Service Trunk Tie 28 Class of Service Ext Ext Restriction 29 Class of Service Extension Feature 29 Class of Service Trunk to Trunk Restriction 31 Class of Service Extension Station Timers 32 Data Security 32 Daylight Saving Time 33 Day Night System Mode 33 Manual Day Ni...

Page 20: ...l Routing 52 Network Call Transfer 52 Network Centralized Voice Mail 53 Network Extension Calling 53 Network Flash Transfer 53 Network Hold 53 Network Paging 53 Network Transfer Recall 54 Tandem Connection 54 Non Blocking Architecture 54 Power On Maintenance 54 Programming Devices 55 Telephone Programming 55 PC Based Customizing Tool 55 QSIG ISDN Lines 55 Ringing Modes 56 Day 1 Day 2 Night Ringing...

Page 21: ...I 63 Trunk Interface Loop Start 63 Trunk Ringing Types 64 DDI Ringing 64 Direct Line Ringing 64 DIL Delayed Incoming Ring Enhancement 66 Direct Inward System Access Ringing 65 Multiple Ringing 67 Virtual Port 67 Virtual Port used for Floating Hold 67 Virtual Port used for Virtual Extension 67 Voice Mail Integration Third Party 68 Answer Supervision for Voice Mail 68 Call Forward ID Code for Voice ...

Page 22: ...time the call can be forwarded to other extensions or another hunt group The system allows up to 20 extensions to be included in an attendant group Hardware Requirements N A Considerations The System allows one attendant group for each system mode Day 1 Day 2 and Night An attendant group can contain both real extensions and virtual extensions If virtual several phones can be made to ring at the sa...

Page 23: ...D Version 3 0 and higher Up to 2 supervisor IDs per system ACD Version below 3 0 Up to 4 voice ports per group Up to 4 voice ports per system 1 Music On Hold MOH source Main System MOH source 1 Management Information System MIS Monitor Port RS 232C Abandoned Call Report counter available with MIS reports This is not the same as the Abandoned Call Timer added to the Station Message Detail Recorder ...

Page 24: ... form of ARS routing that upon ARS entry enter 9 directly selects a trunk group and any dialled number modification Route List Selection A more complex routing that includes up to 5 alternative levels of route selection and includes TRS Call Barring level checking Time List Selection The most complex routing that determines the appropriate route list based upon the day and time Forced ARS is avail...

Page 25: ...rce to be used for background music and another music or sound source to be used for music on hold A typical advantage of this is playing a pre recorded promotional tape to held parties since many may be customers while providing a selected background music for use in the office Note CPC HS has only 1 input that is used for both BGM and MOH Hardware Requirements Both Background Music and Music on ...

Page 26: ...tus of calls Hardware Requirements N A Considerations N A Caller ID Description Note Analog Caller ID is not available in the UK model A properly equipped system supports Caller ID a service offered by the network telephone service provider The Exchange sends calling number information to the system after the first ring Users with display telephones can see Caller ID information as incoming calls ...

Page 27: ...the number format Version 4 5 and higher supports selection of the number or name In Version 4 5 Caller ID displays the highest ringing priority call call queued to ring at the target extension immediately after the present call terminates Caller ID Alpha Tagging Description If the received Caller ID phone number matches any number in the System Speed Dials SSD SSD000 SSD199 then the associated SS...

Page 28: ...ne When connected behind a PBX or Centrex Toll Restriction Service TRS Call Barring can be used to restrict calls The System also supports transmission of a flash signal over the centrex or PBX link Hardware Requirements N A Considerations N A Class of Service Description A Class of Service COS allows or restricts access to a group of features or functions For instance an Extension COS may allow C...

Page 29: ... extension is assigned to one of 16 classes of service 00 15 The following table shows the features that can be enabled disabled for each Extension COS Table 5 Extension COS Number Feature 1 Intercom Ringing Tone trunk or intercom ring tone 2 Dial Tone to Tie Lines Enable Disable 3 Forced Recover on Fast Busy Tone Send fast busy or disconnect line 4 DDI Dialled Number Conversion Table DDI CLI Tabl...

Page 30: ...D Set Clear Other Allow Restrict 19 Call Forward All Calls Allow Restrict 20 Call Forward No Answer Allow Restrict 21 Call Forward Busy Allow Restrict 22 Call Forward Other Allow Restrict 23 User Maintenance Log in Allow Restrict 24 Priority Message Waiting Send VM Allow Restrict 25 Message Waiting Send Allow Restrict 26 System Mode Switch Allow Restrict 27 Busy Override Send Allow Restrict 28 Man...

Page 31: ...call to Attendant 42 Forced ARS Not Forced Forced 43 API Event Reporting No Yes 44 Call Forward Outside Allow Deny 45 Onhook Trunk to Trunk Transfer Allow Deny 46 Station Call Park Answer Allow Deny 47 Station Call Park Transfer Allow Deny 48 OHVA Allow Deny 49 OHVA Answer Allow Deny 50 Call Waiting Answer at HOLD 51 On Hook Transfer with Floating Hold 52 54 Not Used 55 Station Lockout Own 56 Stat...

Page 32: ...ble 6 Station Timer Class Hardware Requirements N A Considerations N A Data Security Description If you are using a line for data modem connections etc Data Security makes it possible to prevent interruptions Data Security can be implemented for either all phone use or outside line use Hardware Requirements N A Considerations N A Number Station Timer 1 Hold Recall Timer KTEL 2 Hold Recall Timer SL...

Page 33: ...e in a Night mode generally used at night or any time when your office is closed incoming calls can ring at selected extensions e g a night watchman s extension or an extension connected to an answering machine Outbound calls can be restricted to certain phones Calls can be directed to a night time attendant group instead of the normal daytime attendant group The System provides one Night mode for...

Page 34: ...y 2 Day TRS Mode Same for Day 1 and Day 2 Day 2 Ring Pattern Day 2 Attend Group Handling Day 2 Message Night Night TRS Mode Same for Night 1 and 2 Night Ring Pattern Same for Night 1 and 2 Night Attend Group Same for Night 1 and 2 Night Message Night 1 Night TRS Mode Same for Night 1 and 2 Night Ring Pattern Same for Night 1 and 2 Night Attend Group Same for Night 1 and 2 Night 1 Message Night 2 N...

Page 35: ...witch Mode Procedure Indication Toggle Day 1 Day 2 and Night Modes 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 760 UK HK or 760 Tai wan Malaysia Indonesia 3 Press the ON OFF key ON OFF LED goes off If changing to Day 2 mode Green LED lights If changing to Night mode Red LED lights If changing to Day 1mode LED goes off Day 2 Mode 1 Press the ON OFF key Intercom dial tone ON ...

Page 36: ...p to 5 times per day Up to 20 special days can be programmed with up to 5 automatic mode changes for the day An Exception Day period is available for overriding the automatic mode for extended periods of time For instance if an office is shut down for the week of July Fourth the System can be programmed to not operate in the automatic mode for those days The System will stay in the same mode for t...

Page 37: ... call from an extension assigned to extension pad class 1 to a trunk assigned to trunk pad class 3 would received the volume adjustment assigned to this connection combination Hardware Requirements N A Considerations N A Direct Inward System Access Description Direct Inward System Access DISA gives off site users dial in access to the System You access DISA from an outside location by entering a d...

Page 38: ...ng also identifies the call as an outside call instead of an inside call Calls to a key telephone or Digital Single Line Telephone DSLT can also be set to Distinctive Ringing on an extension basis Hardware Requirements N A Considerations N A Doorphone Description The doorphone allows visitors to announce their presence from the office door etc When the button on the doorphone is pressed one or mor...

Page 39: ... Sensors can be used to detect events such as the opening of windows or doors When the sensor is tripped a tone sounds at a designated extension Sensors are not sold by Panasonic however they can be purchased separately from an electronics dealer Hardware Requirements The sensor is attached to the Doorphone Adaptor VB 3473UK Trunks connected to the Doorphone Adaptor signal the designated extension...

Page 40: ...evices must be connected to an analog port Considerations N A DP DTMF SLTs The System supports both DP rotary dial and DTMF push button analog extension types Hardware Requirements N A Considerations The CPC card provides 4 DTMF receivers Traffic levels may require that one or more MFR DTMF circuit cards be installed Each MFR card provides 8 DTMF decoders ISDN BRI S Point Interface The System supp...

Page 41: ...CX Hardware Requirements N A Considerations N A Flexible Numbering Plan Description The System provides flexible numbering for feature access special numbers and extension numbers The dialling plan allows settings for digits dialled at dial tone digits dialled at ringback tone digits dialled at busy tone two patterns of feature codes dialled at dial tone two patterns of feature codes dialled at ri...

Page 42: ...p Switch Back Hunt Group Circular Hunt Group Next Extension Hunt Group Pilot Terminal Hunt Group Pilot Terminal Hunt Group directs calls to a pilot number The System begins with the first member and hunts through the group for the first available member to receive the call If no member is available extension is busy or there is no answer for a specified amount of time the call is queued for the fi...

Page 43: ...to the end of the group and then moves forward from the first member of the group If no member is available extension is busy or there is no answer for a specified amount of time the call is queued for the first member to become available You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or exten...

Page 44: ...ions N A MCO Tenant Group Description When the System is configured for tenant operation MCO Tenant Group determines which trunk groups are used for incoming and outgoing calls Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls By default Trunk Group 1 is assigned to MCO Tenant Group 1 Trunk Group 2 is assigned to MCO Tenant Group 2 etc for both incom...

Page 45: ...performed by the System certified dealer only Hardware Requirements A second CPC card that matches the type installed must be used to copy the memory Considerations N A Music on Hold Description The System can provide Music on Hold MOH to parties on hold either trunk extension or network party The MOH feature can also be used to play announcements or advertisements if desired Note CPC HS has only ...

Page 46: ...in length Assignment of extension names must be allowed in the Extension COS Operation To set extension names using a large display or small display phone Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the key 4 Enter 2 for the Extension Name Assignment mode EXT NO EXT NAME displays 5 Enter the extension number 6 Press the HOLD key XXX A B ...

Page 47: ... row of FF keys to select a single letter See Example 1 Large Display Phone on page 47 See Example 2 Small Display Phone on page 48 Notes Press the key to erase a single entry Press the key to enter a space 10 Repeat steps 7 8 as many times as necessary to enter the desired extension name Note Press the FL R key to clear the entire entry 11 Press the HOLD key when finished Next extension number di...

Page 48: ...om the left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 49: ...res S ICX 50 700 S ICX International issued October 2000 49 b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third FF key from the left on the bottom row ...

Page 50: ...the key 4 Enter 0 for the PSD Name Assignment mode A B C D E F P80 displays where P80 PSD bin 80 5 Press the up or down arrow key to display the desired PSD bin number A B C D E F PXX displays where PXX desired PSD bin number 6 Enter the extension name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 47 If using a small display phone press ...

Page 51: ...ey to clear the current data A B C D E F XXX displays where XXX specified SSD bin number 8 Enter the speed dial name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 47 If using a small display phone press the appropriate one touch key See Example 2 on page 48 9 Use the bottom row of FF keys to select a single letter See Example 1 Large dis...

Page 52: ...ecall Tandem Calling For more information on System Networking see the System Networking Reference Manual Network Attendant Reversion Network Attendant Reversion enables calls to revert to the attendant in the same CCU Calls will not revert if the CCU receiving the call has no attendant Network Attendant Reversion does not work with Network Hold Network Call Routing Network Call Routing allows mul...

Page 53: ...the call automatically Network Flash Transfer When three or more systems are networked together with an S ICX as the tandem Network Flash Transfer determines where a call is held when Network Hold is pressed Related Programming FF1 0 04 Trunk COS Network Flash Forwarding Network Hold Network Hold allows the user to place a call on hold by pressing a programmed line key or MCO key When using Networ...

Page 54: ...l extension and outside lines are available for use at the same time Hardware Requirements The CPC HS supports 64 ports max 28 extensions and 24 digital extension ports The CPC HM supports up to 116 ports max 60 extensions and 24 digital extension ports Considerations N A Power On Maintenance Description The System allows you to change most circuit cards programming and many other maintenance feat...

Page 55: ...nts N A Considerations N A PC Based Customizing Tool The System can be completely configured using the PC Based Customizing Tool This may be done either by directly connecting to the System or by remote connection using a modem The System database can be uploaded and downloaded for easy storage and retrieval The PC Based Customizing Tool connects to the System through the RS232C maintenance port H...

Page 56: ...g Slide Ringing Alarm Ringing Day 1 Day 2 Night Ringing When the System is in Day 1 mode calls can be directed to ring at one or more extensions or at a hunt group per the Day 1 ringing assignments When the System is in Day 2 mode calls can be directed to ring at one or more extensions or at a hunt group per the Day 2 ringing assignments When the system is in Night mode call can be directed to rin...

Page 57: ...Night Busy Delayed Ringing DDI Day Night Busy Delayed Ringing causes an incoming DDI call to a busy primary extension to ring at a designated extension or extensions DDI Busy Delayed Ringing also causes an incoming DDI call that is unanswered at a primary extension within a certain period of time to ring at a designated extension or extensions Separate ring destinations are available for day and n...

Page 58: ...ing Slide Ringing allows an alternate position to answer calls If a call is not answered within a slide ringing time period the call can be set to ring at another phone with that trunk key One possible use for Slide Ringing is in an office with a common secretary A non ringing FF key can be assigned for each trunk used by the group If a call is not answered within the slide ringing timer the call ...

Page 59: ...all condition codes For example an outgoing call is an LRS Outgoing call L but it is also a transferred call The Call Logging data condition code will be T to indicate that the call was an Outgoing Transfer A transferred call s condition code takes precedence over the type of call LRS Outgoing call L Table 9 Priority of incoming call condition codes For example an incoming call is a DDI Incoming c...

Page 60: ... Cannot display Flash or Pause If a number is hidden will appear instead of digits will stay with the call even if the call is transferred For Format 2 an I Proceeds the digits if it is an incoming call Accounting Code 10 digits max Verified Account Code Verified Account Code table number V001 to V500 DISA Security Code ID DISA ID code table number D001 D016 Caller Data Format 2 only ISDN Charge D...

Page 61: ... and reduces phone bills by only allowing long distance calls over designated lines TRS Call Barring can be used in conjunction with Automatic Route Selection ARS TRS Call Barring classes are set on an extension and trunk basis Up to 50 TRS Call Barring classes can be assigned Each TRS Call Barring class is then assigned to a TRS level This level is used as the basis for allowing or restricting ca...

Page 62: ...Hardware Requirements N A Considerations Trunks can only appear in one trunk group If Automatic Call Routing is enabled the MCO access code default 9 UK HK and 0 Taiwan Malaysia Indonesia automatically accesses the Automatic Route Selection ARS features Trunk Interface Description The System supports several types of trunk Interfaces including the following Direct Dial Inward DDI Integrated Servic...

Page 63: ...el 2B D 144kbps or 192kbps This unit connects to an ISDN Data Service Unit DSU Point to point and point to multi operations are selectable The ISDN BRI supports enblock setting and enblock setting at the sub address Hardware Requirements N A Considerations A DSU is required not available from Panasonic Normally the DSU is supplied by the telephone service provider Trunk Interface ISDN PRI The Syst...

Page 64: ...ion hunt group etc based upon the number dialled Since a relatively small number of trunks handle the DDI calls this can be more cost efficient than DL trunks or attendant group answering and transfer DDI may send a call to a group using the Virtual Extension feature DDI Busy Delayed Ringing is also available with DDI Ringing See DDI DID Day Night Busy Delayed Ringing on page 57 For more informati...

Page 65: ...irements N A Considerations If the DDI DL destination is a Directory Number DN the call goes to an extension that has a destination key even if the Primary Directory Number extension is busy or does not answer If the DDI DL destination is an UNA extension the UNA will ring depending on DDI number tenant group DL incoming trunk tenant group Direct Inward System Access Ringing DISA Ringing which is ...

Page 66: ...l Call Forwarding etc For example Note The program settings in the previous figure can also be used for the following Delayed Ringing extension destinations Speed Dial Hunt Group Number Attendant Group Number ERA Number Hardware Requirements N A Related Programming FF2 0 BSSC 03 Ring Assignment FF2 0 BSSC 04 Delayed Ring Assignment FF1 0 02 0027 DIL Delayed Ringing Pattern Considerations N A DIL I...

Page 67: ...al extension incoming call settings and types Station Class of Service COS tenant group pickup group etc You can also assign the virtual port to an FF key on one or more telephones and set to ring Any call directed to the virtual port extension number will ring the assigned telephone s Virtual extensions provide a mechanism for ringing multiple phones simultaneously For instance a Direct Inward Di...

Page 68: ...ing for the ringback to stop often delays connection times for calls from Voice Mail to extensions By sending an answer signal this feature provides quicker response time between the S ICX and the Voice Mail system Hardware Requirements AEC Port Considerations The digits used for the answer signal code are determined by the requirements of the Voice Mail system The answer code may be up to 4 chara...

Page 69: ...cluding 0 9 and pause REDIAL The suffix may be up to eight digits including 0 9 and pause REDIAL Hardware Requirements N A Considerations Each pause is a fixed 1 second delay If you do not assign a Voice Mail ID Code the DDI digits will be sent to voice mail Action Result 1 Go offhook or press ON OFF key 2 Dial the Call Forward ID Code default 715 UK HK or 715 Taiwan Malaysia Indonesia Enter V M I...

Page 70: ...telephone operation sections that follow in this document Message Key ID Code On a large display phone you can use a Message key labelled MSG to either retrieve Voice Mail messages or respond to telephone messages When responding to Voice Mail messages from a 3rd party Voice Mail system the Message key needs to have an ID code set to identify the caller to the Voice Mail system You can also use th...

Page 71: ... a Voice Mail Transfer key from a phone To use a Voice Mail Transfer key Once a call is sent to the voice mail after the voice mail answers the system sends the VM Transfer ID 1 or 2 the extension number BLF DSS Directory or dialled number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the FF key to be assigned as the Voice Mail Transfer ke...

Page 72: ...he VM TRF is cancelled the incoming call is still connected but is on hold If a valid key trunk key or second DSS key for example is pressed the VM TRF is cancelled and the operation invoked by the key is performed If an invalid key REDIAL for example is pressed the VM TRF is cancelled and the user receives busy tone Once VM TRF is pressed the user can dial up to 10 digits before completing the tr...

Page 73: ...ID Code Topic Page Introduction 73 About User Programming 75 Set Absence Messages 76 Set Call Forward Busy Destination Extension 77 Set Call Forward ID Codes for Voice Mail 78 Set Call Forward No Answer Destination Extension 79 Set Caller ID Logging Extensions 80 Set Day of Week Mode 81 Set Exception Day Mode 83 Set Extension Names 85 Set Message Key ID Code 86 Set Mode Schedule 87 Set Personal Sp...

Page 74: ...outing and built in voice mail call messages differently depending upon whether the system is in Day 1 mode Day 2 mode or Night mode With User Maintenance you can program the System for mode schedule mode schedule for special day mode schedule for exception days and day of the month patterns System Speed Dial SSD Assignment including SSD number and name Text Message Replies TRF of CFID Verified Ac...

Page 75: ... Backs out of the address menu levels MENU Ignored PREV At menu level moves to the previous screen At data entry ignored NEXT At menu level moves to the next screen At data entry ignored VOLUME down Scrolls through the same address level ascending VOLUME up Scrolls through the same address level descending FF1 PSD Assignment menu FF2 SSD Assignment menu FF3 Extension Name menu FF4 Verified ID Code...

Page 76: ... the HOLD key Enter Msg displays 5 Enter the Message number 0 9 6 Press the HOLD key A B C D E F X displays where X Absence Message number 7 Enter the Absence Message up to 15 characters If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 91 If using a small display phone press the appropriate one touch key See Example 2 on page 92 Note Press ...

Page 77: ...ired Absence Message displays 12 Repeat steps 7 11 until all Absence Messages are entered 13 Press the MEMORY key to exit the entry mode Enter Msg displays 14 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goes off Action Result 1 If not already in User Maintenance mode enter User Main tenance mod...

Page 78: ... Call Forward Busy destinations for additional extensions press the volume up and down key or press the HOLD key to move to the desired Extension 11 Repeat steps 9 11 until all extension are entered 12 Press the MEMORY key to exit the entry mode 13 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED go...

Page 79: ...FL R key 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Call Forward ID codes press the volume up or down key or press the HOLD key to move to the desired extension Desired extension displays 10 Repeat steps 7 9 until all Call Forward ID codes are set 11 Press the MEMORY key to exit the entry mode CF ID EXT Number displays 12 To return to the top menu le...

Page 80: ...nation extension 9 Press the HOLD key to store the entry Next extension number displays 10 To set Call Forward No Answer destinations for additional extensions press the volume up and down key or press the HOLD key to move to the desired Extension 11 Repeat steps 9 11 until all extension are entered 12 Press the MEMORY key to exit the entry mode 13 To return to the top menu level 81 press the PROG...

Page 81: ...ady in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 75 81 User MAINT displays 2 At the 81 level enter 10 3 Press the HOLD key 8110 CID Logging EXT displays 4 Press the HOLD key CID Logging displays 5 Enter log control number 6 Press the HOLD key 7 Dial the extension number 8 Press the HOLD key to store the entry Next log control displays 9 To set CI...

Page 82: ...lays 6 Press the HOLD key 300 1st SUN Pattern displays 7 Enter pattern 0 no pattern 1 pattern 1 2 pattern 2 3 pattern 3 for the first Sunday Note To clear an entry or existing data press the FL R key 8 Press the HOLD key to store the entry Next Day of Week mode displays 9 To set additional Day of Week modes press the volume up or down key or press the HOLD key to move to the desired mode Desired D...

Page 83: ...multiple days You can specify up to 6 exception day periods Operation To set the Exception Day Modes ADDRESSES FOR THESE DAYS OF THE WEEK DAY OCCURRENCE e g 1st Sunday address 300 2nd Sunday address 307 1st 2nd 3rd 4th 5th Sunday 300 307 314 321 328 Monday 301 308 315 322 329 Tuesday 302 309 316 323 330 Wednesday 303 310 317 324 331 Thursday 304 311 318 325 332 Friday 305 312 319 326 333 Saturday ...

Page 84: ... Day modes press the volume up or down key or press the HOLD key to move to the desired mode Desired Exception Day mode displays 12 Repeat steps 7 11 until all Exception Day modes are set Up to 6 exception periods may be specified Note The entry positions are listed in Table 11 on page 84 13 Press the MEMORY key to exit the entry mode 2 Mode Except Day displays 14 To return to the top menu level 8...

Page 85: ...intenance mode on page 75 81 User MAINT displays 2 At the 81 level enter 03 3 Press the HOLD key 8103 Extension Name displays 4 Press the HOLD key 0 EXT Number Name displays 5 Press the HOLD key Enter EXT displays 6 Dial the extension number 7 Press the HOLD key A B C D E F XXX displays where XXX extension number 8 Enter the extension name If using a large display phone press the soft key next to ...

Page 86: ...as many times as necessary to enter the desired speed dial name Note Press the FL R key to clear the entire entry 11 Press the HOLD key to store the entry Next extension number displays 12 To set additional extension names press the volume up and down key or press the HOLD key to move to the desired SSD 13 Repeat steps 8 12 until all extension names are entered 14 Press the MEMORY key to exit the ...

Page 87: ...ess the HOLD key MSG ID EXT XXX displays where XXX extension number 7 Enter the Message Key ID code Notes The ID code may contain up to 16 digits and contain 0 1 9 pause REDIAL key To clear an entry or existing data press the FL R key 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Message Key ID codes press the volume up or down key or press the HOLD key...

Page 88: ...y 7 Press the HOLD key 001 PTN 1 1 Mode displays 8 Enter the desired mode for Pattern 1 first 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 Note To clear an entry or existing data press the FL R key 9 Press the HOLD key to store the entry Next pattern mode displays 10 To set additional mode schedules press the volume up or down key or press the HOLD key to move to the desired mode Desired pat...

Page 89: ...Digital Single Line Telephone DSLT and Personal Speed Dial on page 298 for a Single Line Telephone SLT FF8 1 07 0 00 29 Hold MMDD or HHMM or 0 5 Hold VALUES MMDD HHMM or 0 5 ADDRESS NOs 00 29 MODES 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Pattern 1 Start Time HHMM 00 02 04 06 08 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 01 03 05 07 09 Pattern 2 Start Time HHMM 10 12 14 16 18 ...

Page 90: ...number 11 Enter the PSD name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 91 If using a small display phone press the appropriate one touch key See Example 2 on page 92 Note Press the FL R key to clear any existing data 12 Use the bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 91 See Example 2 ...

Page 91: ...key on the top left b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right 17 Press the MEMORY key to exit the PSD name entry mode Enter PSD XXX displays where XXX extension number 18 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goes of...

Page 92: ... FF key from the left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press To enter D a Press the first one touch key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 93: ...nce S ICX 50 700 S ICX International issued October 2000 93 b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third FF key from the left on the bottom row ...

Page 94: ...displays 4 Press the HOLD key 0 PSD Number displays 5 Press the HOLD key EXT Number displays 6 Dial the extension number 7 Press the HOLD key Enter PSD XXX displays where XXX dialled extension number 8 Enter the PSD bin number 80 99 9 Press the HOLD key YYY ZZ displays where XXX extension number YYY assigned name and ZZ PSD bin number 10 Enter the PSD digits to be dialled Note To clear an entry or...

Page 95: ... the 81 level enter 11 3 Press the HOLD key 8111 Text Message displays 4 Enter 0 5 Press the HOLD key 8111 0 Send Message displays 6 Press the HOLD key Enter Msg displays 7 Enter the Message number 0 9 8 Press the HOLD key A B C D E F X displays where X Send Text Message number 9 Enter the Text Message up to 15 characters If using a large display phone press the soft key next to the desired row of...

Page 96: ...ress the HOLD key to store the entry Next message number displays 13 To set additional text Messages press the volume up or down key or press the HOLD key to move to the desired Send Text Message Desired Text Message displays 14 Repeat steps 9 13 until all Send Text Messages are entered 15 Press the MEMORY key to exit the entry mode Enter Msg displays 16 To return to the top menu level 81 press th...

Page 97: ...ss the HOLD key 1002 S Day 01 1 Mode displays 11 Enter the desired mode for Special Day 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 Note To clear an entry or existing data press the FL R key 12 Press the HOLD key Next Special Day mode displays 13 To set additional Special Day modes press the volume up or down key or press the HOLD key to move to the desired mode 14 Repeat steps 7 13 until a...

Page 98: ...1005 1007 1009 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1002 1004 1006 1008 1010 Special Day 2 Date MMDD 1011 Start Time HHMM 1012 1014 1016 1018 1020 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1013 1015 1017 1019 1021 Special Day 3 Date MMDD 1022 Start Time HHMM 1023 1025 1027 1029 1031 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1024 1026 1028 ...

Page 99: ...0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1057 1059 1061 1063 1065 Special Day 7 Date MMDD 1066 Start Time HHMM 1067 1069 1071 1073 1075 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1068 1070 1072 1074 1076 Special Day 8 Date MMDD 1077 Start Time HHMM 1078 1080 1082 1084 1086 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1079 1081 1083 1085 1087 FF8 1 07 1...

Page 100: ...0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1101 1103 1105 1107 1109 Special Day 11 Date MMDD 1110 Start Time HHMM 1111 1113 1115 1117 1119 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1112 1114 1116 1118 1120 Special Day 12 Date MMDD 1121 Start Time HHMM 1122 1124 1126 1128 1130 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1123 1125 1127 1129 1131 FF8 1 07...

Page 101: ...0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1145 1147 1149 1151 1153 Special Day 15 Date MMDD 1154 Start Time HHMM 1155 1157 1159 1161 1163 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1156 1158 1162 1162 1164 Special Day 16 Date MMDD 1165 Start Time HHMM 1166 1168 1170 1172 1174 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1167 1169 1171 1173 1175 FF8 1 07...

Page 102: ...94 1196 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1189 1191 1193 1195 1197 Special Day 19 Date MMDD 1198 Start Time HHMM 1199 1201 1203 1205 1207 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1200 1202 1204 1206 1208 Special Day 20 Date MMDD 1209 Start Time HHMM 1210 1212 1214 1216 1218 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1211 1213 1215 1217 ...

Page 103: ...0 3 Press the HOLD key 0 YYMMDD Date displays 4 Enter the year two characters month two characters and day two characters Note To clear an entry or existing data press the FL R key 5 Press the HOLD key 1 HHMM Time displays 6 Enter the hour two characters and minute two characters Note To clear an entry or existing data press the FL R key 7 Press the HOLD key 2 Day of the Week displays 8 Enter the ...

Page 104: ...ne Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 75 81 User MAINT displays 2 At the 81 level enter 02 3 Press the HOLD key 8102 SSD Assignment displays 4 Enter 2 5 Press the HOLD key 2 SSD Index displays 6 Press the HOLD key Enter Index displays 7 Enter the SSD Index number 1 2 8 Press the HOLD key A B C D E F XXX di...

Page 105: ...le 2 Small Display Phone on page 92 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter the desired SSD name Note Press the FL R key to clear the entire entry 12 Press the HOLD key to store the entry Next SSD index number displays 13 To set additional SSD index names press the volume up or down key or press the HOLD ke...

Page 106: ...ay phone press the appropriate one touch key See Example 2 on page 92 Note Press the FL R key to clear any existing data 10 Use the bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 91 See Example 2 Small Display Phone on page 92 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to ente...

Page 107: ...INT displays 2 At the 81 level enter 02 3 Press the HOLD key 8102 SSD Assignment displays 4 Press the HOLD key 0 SSD Number displays 5 Press the HOLD key Enter SSD displays 6 Enter the SSD bin number 00 79 or 000 799 7 Press the HOLD key SSDXXX XXX displays where XXX SSD bin number 8 Enter the SSD digits to be dialled Note Press the FL R key to clear an entry or any existing data 9 Press the HOLD ...

Page 108: ...ntenance mode on page 75 81 User MAINT displays 2 At the 81 level enter 11 3 Press the HOLD key 8111 Text Message displays 4 Enter 1 5 Press the HOLD key 8111 1 Reply Message displays 6 Press the HOLD key Enter Msg displays 7 Enter the Message number 0 9 8 Press the HOLD key A B C D E F X displays where X Reply Text Mes sage number 9 Enter the Text Message up to 15 characters If using a large disp...

Page 109: ...peration 10 Use the bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 91 See Example 2 Small Display Phone on page 92 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter the desired Text Message Note Press the FL R key to clear the entire entry 12 Press the HOLD key to store the ...

Page 110: ...fied Account Codes must be unique If there is a matching entry entered the System will not accept the entry and will double beep Note To clear an entry or existing data press the FL R key 9 Press the HOLD key 0002 X XXX TRS Class displays where X TRS Class 10 Enter the TRS Call Barring Class to be associated with the Verified Account Code entry 11 Press the HOLD key to store the entry 0001 YYY dis...

Page 111: ...ser MAINT displays 2 At the 81 level enter 08 3 Press the HOLD key 8108 Walking TRS Cod displays 4 Press the HOLD key Walking ID Ext displays 5 Dial the extension number 6 Press the HOLD key Walking ID XXX displays 7 Enter the 4 digit Walking TRS Call Barring Code 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional extension Walking TRS Call Barring Codes pre...

Page 112: ...112 S ICX International issued October 2000 S ICX 50 700 Chapter 4 User Maintenance Section 700 Operation This page intentionally left blank ...

Page 113: ... 120 Auto Repeat Dial 121 Background Music 122 Busy Override 123 Callback Request 124 Call Forwarding 125 Call Forwarding All Calls 125 Call Forwarding Busy 126 Call Forwarding No Answer 127 Call Forwarding All Calls and Do Not Disturb 128 Call Hold 129 System Hold 129 Floating Hold 130 Exclusive Hold 131 Broker s Hold 131 Call Park 132 Call Hold 129 Extension Group Pickup 134 Extension Direct Pic...

Page 114: ... Answerback 165 Handsfree Operation 165 Headset Operation 166 Hot Dial Pad 166 Hot Line 167 Intercom Calling 167 Last Number Redial 168 Line Appearances 169 DSS BLF Appearances 169 DIL Appearances 171 MCO Appearances 171 Message Key 172 Message Waiting Callback 173 Mute Function 175 Offhook Monitor 175 Offhook Signalling 176 Offhook Voice Announce 177 One Touch Keys 179 Onhook Dialling 181 Paging ...

Page 115: ...n Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Trunk Key Access 201 Direct Trunk Access 201 MCO Line Preference 202 MCO Trunk Access 202 Trunk Queuing 203 Universal Night Answer to Page 204 Variable Mode 205 Voice Recognition 207 Volume Control 208 Walking TRS Call Barring Class of Service 209 Zip Mode 210 Topic Page ...

Page 116: ...ne features and Help screens Figure 2 Large Display Key Telephone Absence Message Description Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 have no default message text All the messages can be changed through system p...

Page 117: ...5 Return 10 35 Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Absence Message code default 729 UK HK or 729 Taiwan Malaysia Indonesia Enter Msg Code displays 3 Enter the Absence Message number See Table 14 above Enter XXXX Hold In Meeting displays 4 If desired enter the 4 digit returning time Absence message displays 5 Press HOLD key ABS MSG Accepted displa...

Page 118: ... registered Then later the Call Logging reports will show the Code dialled for each call and even sort the report by these Codes There are two different types of account codes Non Verified and Verified Account Codes Prior to Version 5 0 the maximum amount of account code numbers for both types could range from 1 10 digits Beginning with Version 5 0 a second mode has been added that allows the user...

Page 119: ... code before making a call To enter an account code during an outside call Verified Account Codes Stations restricted from outside call origination by TRS Call Barring can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS Call Barring After a call is made the Call Logging record for the call will show the verified account code Action Result 1 Lift the hands...

Page 120: ... the designated attendant number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Verified Account ID code default 8 Enter Account displays 3 Enter the Account Code 10 digits max Specified code displays 4 Press the key Specified account code displays 5 Press a vacant trunk key or enter a Trunk Access Code default 9 UK HK or 0 Taiwan Malaysia Indonesia CO Trun...

Page 121: ...l the System automatically redials the number The System continues to redial the number at set intervals until the called number answers the caller hangs up or the maximum of 15 redial attempts is made Operation To use Auto Repeat Dial Hardware Requirements N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the attendant pilot number default 0 UK HK or 9 Taiwan...

Page 122: ...BGM and MOH Operation To turn Background Music on To turn Background Music off Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Background Music code default 30 BGM ON displays 3 Replace the handset or press the ON OFF key Action Result 1 ...

Page 123: ...e Alert Tone is enabled the tone will be sent to both parties when a call is overridden Beginning with Version 4 5 and higher certain extensions can be excluded from busy override based on Class of Service Action Result 1 Press the lit direct trunk key Alert tone sounds to both phones Sys tem programming required Connected to both parties Action Result 1 Lift the handset or press the ON OFF key In...

Page 124: ...03 Dial Plan Callback Cancel Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Dialled extension number displays Busy tone 3 Enter the Callback Request code default 3 UK HK or 3 Taiwan Malaysia Indonesia Ringback tone 4 Replace the handset after you hear the ringback tone System calls back when called extension becomes free A...

Page 125: ...hen this feature is active The LED will light red when Call Forwarding All Calls is set Operation To set Call Forwarding All Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 721 UK HK or 721 Taiwan Malaysia Indonesia For another extension enter 741 UK HK or 741 Tai wan Malaysia Indonesia 3 If...

Page 126: ...n dial the extension number 4 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 722 UK HK or 722 Taiwan Malaysia Indonesia For another extension enter 742 UK HK or 742 Tai wan Malaysia Indonesia 3 If setting Call Forwarding for another extension dial the n...

Page 127: ...ng Call Forwarding for another extension dial the extension number 4 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 723 UK HK or 723 Taiwan Malaysia Indonesia For another extension enter 743 UK HK or 743 Tai wan Malaysia Indonesia 3 If setting Call Forw...

Page 128: ...o Answer and or Call Forwarding Busy are set Cancelling one mode only affects that mode however the other modes will remain set until cancelled individually An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension will not forward If Call Forwarding No Answer and DND are both set calls immediately forward to the Call Forward No...

Page 129: ... System Hold You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call Operation To place a call on System Hold To retrieve a call placed on System Hold from the extension that placed it there To retrieve a call placed on System Hold from an extension other than the one that put it there Action Result 1 While on a call press the HOLD key Intercom...

Page 130: ... number or by pressing an FF key assigned to that orbit number Note To place a call on Floating Hold you should have at least one FF key assigned to a Floating Hold orbit number Operation To place a call on Floating Hold To retrieve a call from Floating Hold Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Specified Trunk Answer code default 0 Enter TRK displ...

Page 131: ... Exclusive Hold To retrieve a call from Exclusive Hold Hardware Requirements N A Considerations Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key Broker s Hold Broker s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key System Size Virtual Line Number and Operation S ICX 01 09 Floating Hold pick up 10 96 For Statio...

Page 132: ...e plus the parking extension number The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call Beginning with Version 5 0 the user may park the call at another extension by pressing the BLF key In addition an Extension Group Pickup code allows the user to pick up a Transfer Recall only on non appearing calls a Hold Reca...

Page 133: ... 733 Taiwan Malaysia Indonesia OR Enter the Call Park Floating Hold Answer feature access code default 9 Enter Park EXT displays 2 Dial the number of the extension that parked the call CO TALK TRK XX displays where XX line number Connected to parked call Action Result 1 Press the HOLD key Current call on hold CO HOLD XX displays where XX trunk number 2 Enter the Call Park Transfer access code defa...

Page 134: ...tion The System allows the following types of call pickup Extension Group Pickup Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call within your extension pickup group or in a different pickup group without having to dial the number of the ringing extension Three types of Extension Group Pickup are...

Page 135: ... or 701 Taiwan Malaysia Indonesia Extension number or outside phone number displays 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Group Pickup External Calls code default 702 UK HK or 702 Taiwan Malaysia Indo nesia Extension number or outside phone number displays 3 Complete the ...

Page 136: ...o answer calls ringing on a specific trunk number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Direct Call Pickup code default 704 UK HK or 704 Taiwan Malaysia Indonesia 3 Dial the number of the ringing extension Extension number or outside phone number displays 4 Complete the call and replace the handset or press the ON OFF key Action Result 1 ...

Page 137: ...a call to a busy extension Supervised Transfer When completing a supervised transfer the transferring party remains on the line until the third party answers then he she announces the call Operation To supervise the transfer of a call to another extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Trunk Direct Pickup code default 0 3 Dial the number of ...

Page 138: ...S 72 Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Seize a trunk line and dial the number to which the call is to be transferred 3 When the call is answered inform the third party of the transfer Talk EXT XXX displays where XXX extension 4 Complete the transfer If On Hook Transfer is enabled for your Extension COS complete the transfer by replacing the handset or pressing...

Page 139: ...conversation Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Press a vacant trunk key or enter a trunk access code default 9 UK HK or 0 Taiwan Malaysia Indonesia 3 Dial the number to which the call is to be transferred 4 Complete the transfer If On Hook Transfer is enabled for your Extension COS complete the transfer by replacing the handset or pressing the ON OFF key If On...

Page 140: ...fer will result in the loss of the second call but the second call will be kept on hold If not enabled and the second outside party is busy the transferred party will receive busy Caller ID Call Log Description Note Analog Caller ID is not available in the UK TX or EX model The Call Log keeps a record of Caller ID calls to individual phones The Call Log allows you to view Caller ID calls that have...

Page 141: ... OFF key Action Result 1 Go off hook or press the ON OFF key Intercom dial tone 2 Enter the Call Log feature code default CONF 96 Phone enters call log mode 3 Press the following keys to view the call log Move forward in call log Move back in call log 4 To return a call and exit the Call Log Press the left EXEC key to access Access MCO 1 dial 9 UK HK or 0 Taiwan Indonesia Malaysia dial add digits ...

Page 142: ...g 4 To store the call log number in a personal speed dial Press the PROG key the speed dial bin number 80 99 and press the left EXEC key to dial the add digits usually an area code and press the HOLD key OR Press the PROG key the speed dial bin number 80 99 and press the right EXEC key soft key and press the HOLD key Action Result 1 Go off hook or press the ON OFF key Intercom dial tone 2 Enter th...

Page 143: ... a call and exit the Call Log Press the Soft key to the left of the desired number to access Access MCO 1 dial 9 UK HK or 0 Taiwan Malaysia Indonesia dial add digits if required in USA only usually 1 and dial the displayed caller ID OR Press the Soft key to the right of the desired number to access MCO 1 dial 9 UK HK or 0 Taiwan Malaysia Indonesia and dial the caller ID Action Result 1 Go off hook...

Page 144: ...on hold and then answer the waiting call The System provides two types of call waiting Automatic Call Waiting You do not need to enter a code to send the Call Waiting signal to the busy extension You need only to remain on the line Manual Call Waiting You must enter a code to send a Call Waiting signal to the busy extension Beginning with CPC Version 3 0 you can leave a text message that displays ...

Page 145: ... Camp on Message No Message Text Message No Message Text 1 Visitor Here 6 User Defined 2 Need Help 7 User Defined 3 Important 8 User Defined 4 Urgent 9 User Defined 5 Emergency 0 User Defined Message No Message Text Message No Message Text 1 Take A Message 6 User Defined 2 Please Hold 7 User Defined 3 Will Call Back 8 User Defined 4 Transfer 9 User Defined 5 Unavailable 0 User Defined Action Resul...

Page 146: ...n Malaysia Indondesia Wait XXX displays where XXX extension number name Called party hears alert tone from the speaker Calling party hears ringback tone 4 Remain on the line until the called party answers Action Result 1 Press the MSG FF key 2 Enter the Send Text Message number 1 9 0 See Table 16 on page 145 for the send text messages The send text message appears on the busy telephone display Act...

Page 147: ...press the CONF key No different operation or access code is required to add additional parties to the call When no optional conference card is installed the system supports the following types of three party conference calls 3 extensions 2 extensions and 1trunk line 1 extension and 2 trunk lines When the optional 8 party conference card is installed the system supports any combination of conferenc...

Page 148: ... display Available up to 3 party conference Not available for 4 party or more conferenc ing 7 To drop out of the conference call hang up See Consideration below Action Result 1 While on a call press the CONF 1 2 to have a private conversation with the CNF 1 2 party as shown on the dis play You and the selected party are in a sepa rate conversation from the other confer ence parties 2 To reestablis...

Page 149: ...e same telephone and to keys on other telephones When a telephone s extension number is assigned to a key on the same telephone it is considered a Primary Directory Number PDN Up to three appearances of the PDN may be assigned to keys on a key telephone This allows for multiple calls on the same DN When a DN is assigned to an FF key on another telephone it is considered a Non Primary Directory Num...

Page 150: ... to the PDN extension but light the corresponding NPDN keys red A tone call follows the appropriate ring status immediate ring delayed ring etc for any extension To originate a call using a Primary Directory Number To receive a call to a Directory Number PDN or NPDN Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available PDN key lights 2 If dialling an outsi...

Page 151: ...Taiwan Malaysia Indone sia or 81 84 Outside dial tone CO XXX displays where XXX line number 4 Dial the phone number or extension number Dialed number displays Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the desired NPDN key The NPDN key lights The call is received Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available...

Page 152: ... the NPDN conversation Do Not Disturb DND can only be set through the PDN but cannot be set through the NPDN Timed Reminder Alarm Setting is set through the PDN but cannot be set through the NPDN Offhook Voice Announce is available to PDN conversation but not available to the NPDN conversation The appearance of incoming trunk calls have the following priority if the keys are set to the same extens...

Page 153: ...layed on the second line of an LCD display when an incoming call is received during conversation If a second incoming call is from another extension the LCD displays the extension name or number If the second incoming call is from an Exchange the LCD displays the CID information transmitted from the caller Caller ID displays the second incoming call as follows Figure 4 Normal Incoming Caller ID Me...

Page 154: ...0 Programming Large LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on hook If the Large LCD Display During Idle setting FF3 0 BSSC 04 11 HOLD is set to 1 allow after moving to the desired menu is displayed the user may enter ON OFF PROG ON OFF to select the menu as the idle menu Small Display Phone Figure 6 Small Di...

Page 155: ... an extension unavailable by activating the Do Not Disturb DND feature When DND is activated calls to that extension receive busy tone You can set or cancel DND from either your extension or from an alternate extension Operation To set DND for your own extension To cancel DND for your own extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set Canc...

Page 156: ...ate with the Voice Mail system The System can automatically change DP to DTMF tones based on the incoming and outgoing timers Operation To switch from DP to DTMF dialling Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by Other Phone code default 740 UK HK or 740 Taiwan Malaysia Indonesia Enter DND EXT displays 3 Dial the extension number DND Set dis...

Page 157: ...158 Hardware Requirements DSS 72 console VB D631uk UK or VB 44320 HK Taiwan Malaysia Indonesia Considerations Pressing a DSS key while connected to an outside line places the line on hold A maximum of 12 DSS 72 consoles can be connected to a 96 port system EM 24 Console Description The EM 24 is a 24 key console that can be attached to a key telephone The 24 keys on the EM 24 can be programmed as D...

Page 158: ... to programmable keys on key phones DSS 72 consoles and EM 24 consoles All keys not already assigned as line or speed dialling keys are available for programming You can store either Fixed Feature codes or Flexible Feature codes in an FF key The LED of the Flexible Function FF key will not light when digits are stored in the key Fixed Feature codes are hard coded and cannot be changed Most feature...

Page 159: ...OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key F displays 3 Press the FF key to be programmed Enter Function displays 4 Enter the code to be programmed See Table 18 on page 160 Programmed code displays 5 Press the HOLD key Programmed function name displays 6 Repeat steps 2 5 to program additional keys 7 Replace the handset or press the ON O...

Page 160: ...ok Off hook signaling Answer for off hook signaling Current conversation will be put on hold automatically No off hook signaling Ignore Note When the extension has 1 non appearing trunk on hold and 1 non appearing trunk at talk ANSWER key operation is ignored and you can t put the 2nd non appearing trunk on hold Status Condition Operation when RELEASE key is pressed Idle Ignore Monitor ON speaker ...

Page 161: ... Γ 55 2 Way Cancel Γ 56 2 Way Notify Γ 57 2 Way Copy Γ 58 2 Way MF Send Γ 59 ACD 1 Log In Out Button Γ 80 ACD 1 Work Unit Γ 81 Work Unit 00 99 ACD 1 Unavailable Button Γ 82 ACD 2 Log In Out Button Γ 85 ACD 2 Work Unit Γ 86 Work Unit 00 99 ACD 2 Unavailable Button Γ 87 Speed Dial Send Button Γ01 SSD or PSD 80 Designated Trunk Access Button for outgoing calls Γ02 88 Verified ID Code Send Γ03 89 Floa...

Page 162: ...2 TMI Extension 0 9999 Call Forward Busy Set from another extension Γ16 742 UK HK or 742 TMI Call Forward Busy Clear from another extension Γ17 752 UK HK or 752 TMI DND Set Clear Γ18 720 UK HK or 720 TMI DND Set from Attendant Γ19 740 UK HK or 740 TMI DND Clear from Attendant Γ20 750 UK HK or 750 TMI Call Forward All Busy No Answer DND Clear Call Forward All Busy No Answer DND and Absence Message ...

Page 163: ...s initial setting 83 Γ46 83 MCO 5 Access initial setting 84 Γ47 84 Callback at Busy Tone Γ49 Camp on at Busy Tone Γ50 Message Waiting Set at Busy Tone Γ51 Message Waiting Priority Set at Busy Tone Γ52 Busy Override Set Γ53 Voice Call Tone Call Toggle Γ54 Message Waiting Set at Ringback Tone Γ55 Message Waiting Priority Set at Ringback Tone Γ56 Account Code Entry Γ57 8 Extension Port Confirm Γ59 Tr...

Page 164: ...e Γ73 Direct Call to a PDN Ext Γ74 766 UK HK or 766 TMI UNA Pickup Γ77 705 UK HK or 705 TMI Absence Message Code Γ78 729 UK HK or 729 TMI Network Flash during Talk on FF Key Γ79 767 UK HK or 767 TMI PDN 1 Key 01 PDN 2 Key 02 PDN 3 Key 03 NPDN 1 Key 01 Ext No 0 9999 NPDN 2 Key 02 Ext No 0 9999 NPDN 3 Key 03 Ext No 0 9999 ACD 1 Wrap Key Γ 83 ACD 2 Wrap Key Γ 88 Text Message Sent Γ75 Message code no ...

Page 165: ...sfree Answerback can be used to respond to only voice calls from other extensions not tone calls Both the called and calling parties must belong to an Extension Class of Service COS that allows Voice Calling Handsfree Operation Description Handsfree Operation allows you to use all available System features without lifting the handset Any speakerphone can be operated handsfree Operation To initiate...

Page 166: ...are Requirements A headset must be installed Considerations Intercom Dial Tone is enabled disabled regardless of Headset mode per programming for the Extension Class of Service COS Hot Dial Pad Description The dial pad on digital key phones can be designated as hot on an extension by extension basis The Hot Dial Pad allows the user to initiate a call without going offhook Extensions with the Hot D...

Page 167: ... Requirements N A Considerations Paging The Hot Dial Pad cannot be used to initiate a page Hot Line Description Hot Line enables you to immediately connect to another pre assigned extension or speed dial number simply by lifting the handset You do not have to dial any digits Operation To immediately connect to a pre assigned extension or speed dial number Hardware Requirements N A Considerations N...

Page 168: ...code Operation To make a call using Intercom Calling Hardware Requirements N A Considerations The Handsfree Answerback feature can be used to respond to only voice calls from other extensions not tone calls Both the called and calling parties must belong to an Extension COS that allows Voice Calling Last Number Redial Description Last Number Redial allows you to automatically redial the last numbe...

Page 169: ... ring or delayed ring monitor For example you can set extension A as a DSS BLF ringing key on extension B When extension A rings the LED of the DSS BLF key on extension B flashes and the phone rings Ringing or delayed ringing can be set on extensions which have a BLF key The LED of the DSS BLF key flashes green during ringing and the display shows the BLF extension number When extension A is in us...

Page 170: ...sfer DSS Only No Pick Up No Ring 9 Ext Yes Yes No No No Yes DSS BLF Immediate Ring 81 Ext Yes Yes Yes Yes No Yes DSS BLF Delayed Ring 82 Ext Yes Yes Yes No Yes Yes DSS BLF No Ring 83 Ext Yes Yes Yes No No Yes Action Result 1 Press the PROG key 2 Press the FF key to be assigned the DSS BLF appearance 3 Press the REDIAL key 4 Enter the code for the desired DSS BLF mode as follows 9 Ext DSS Mode Only...

Page 171: ...he call the LED on the telephone will light solid red Operation Hardware Requirements N A Considerations N A MCO Appearances Description You can make and receive trunk calls using an MCO key Each extension can have up to 5 MCO keys An MCO key can be assigned to any of the pooled trunk groups Pressing the MCO key is the same as dialling the MCO Access Code usually 9 UK HK 0 Taiwan Malaysia Indonesi...

Page 172: ...llowing functionality Message Wait Callback If a callback message has been left by another extension you can press the MSG FF key to place an automatic callback to that extension If more than one callback message has been received pressing the MSG FF key performs auto callback in the order received Priority Message Wait Callback One Touch Voice Mail Access You can press the MSG FF key to automatic...

Page 173: ...only when the phone is idle or receiving internal dial tone Auto callback is always enabled for large display phones Messages are accessed in a first in first out order for Message Wait except Priority Message Wait which is typically sent by Voice Mail Message Waiting Callback Description If you try to call an extension that is busy or does not answer you can leave a message wait indication at tha...

Page 174: ...ress the ON OFF key Message lamp flashes at called exten sion MSG EXT XXX displays where XXX calling extension number or name of calling extension displays at called extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Message Wait Callback code default 6 or press the MSG FF key if using a large display phone OR Press the Flexible Function FF Key assign...

Page 175: ...t only VB D4 VB D6 VB 442XX Series phones have the fixed MIC key so others must assign an FF key as a MIC key Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook You can still communicate with the other party via the handset but you will also be able to hear the other party on the phone s speaker The other party can only hear what is transmitted ...

Page 176: ... signal during a call Note For details about handling multiple calls see Call Hold on page 129 Hardware Requirements N A Considerations The trunk call type may be multiple ring direct BLF Ring or camp on The System does not send the offhook signal under the following conditions During a conference call During an OHVA or Busy override Action Result 1 During a handset call press the ON OFF key Other...

Page 177: ...gramming See Set Text Message Replies on page 108 for more information on setting Text Message Replies Prior to the release of Version 1 0 it was not possible for a caller to activate the OHVA feature when a call was placed to an available second or third Directory Number DN key Beginning with Version 4 5 the calling party can activate the OHVA feature even when the second and or third DN key is a...

Page 178: ...ion Result 1 Press the HOLD key to put the current call on hold Current call on hold 2 Dial the extension number to which the call is being trans ferred Busy signal 3 Enter OHVA feature access code default 8 UK HK or 8 Taiwan Malaysia Indonesia and announce the call to be transferred 4 If transfer is Not accepted retrieve the call by pressing the associ ated flashing MCO key if an appearing call o...

Page 179: ...red If the split key is pressed again to terminate the OHVA conversation the Split key extinguishes If you make an OHVA to an SLT the SLT user and the other party will hear the announcement Text message reply requires Display Key Telephones Also a Text Message Reply key must be programmed on the replying telephone One Touch Keys Description You can use one touch keys to store telephone numbers spe...

Page 180: ...key Intercom dial tone 2 Press the PROG key 3 Press the one touch key to be programmed 4 Press the MEMORY key 5 Enter the SSD bin number that contains the first part of the number to be dialled 6 If a pause is required press the FL R key Pause occurs between access code and telephone number R displays 7 Repeat steps 4 5 up to 5 more times for each additional speed dial number to be chained 8 Press...

Page 181: ...lling is a standard feature for key telephones where you can dial onhook using the dialpad one touch keys or FF keys Operation To dial onhook Hardware Requirements N A Considerations N A Paging Description Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the one touch key to be checked Programmed data displays 4 Replace the handset...

Page 182: ...phones will light solid red until the page has been terminated If an external paging system has been connected pages can be made to paging groups 0 9 through the external speakers Voice paging can also be heard over the extensions in groups 0 9 An extension can belong to more than one paging group Only one page may be performed at a time If you attempt to make a page while another extension is pag...

Page 183: ... telephone handset is used as a remote microphone for monitoring these sounds To activate this feature the monitored extension must enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room The monitored extension can be enabled using a SLT DSLT or Key Telephone No special programming is required to allow an extension to enable the monitored mode Operatio...

Page 184: ...s active Action Result 1 Placing the handset back on hook or pressing ON OFF Monitored mode is cancelled Extension returns to idle 2 Pressing digits 0 9 PROG CONF MIC MENU PREV NEXT REDIAL MEMORY FF Key No response is given Extension remains in monitored mode 3 FL R Monitored mode is cancelled Dial tone is returned to handset Action Result 1 Dial the monitoring extension access code default 776 an...

Page 185: ... point extensions cannot access the Room Monitor feature in either the monitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monitored extension cannot receive a transferred call If DND is enabled on either the monitoring or monitored extension DND status is displayed on the calling extension s telephone If the monitoring or monitored extension ...

Page 186: ...idual extension at any given time Display telephones can initiate Silent Monitoring SLTs cannot initiate Silent Monitoring Display telephones and SLTs can be monitored A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call Action Result 1 Press ON OFF 768 Extension number you want to monitor OR The Silent Monitor feature is active and the extensi...

Page 187: ...hem by pressing the appropriate key For additional information see One Touch Keys on page 179 You can also enter a name up to 7 characters for each of the PSD numbers This allows PSD numbers to be confirmed by name rather than by number Operation To assign PSD numbers To dial a PSD number by entering the speed dial bin number Action Result 1 Lift the handset or press the ON OFF key Intercom dial t...

Page 188: ...fault 80 4 Enter the PSD bin number 80 99 5 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the MEMORY key 4 Enter the PSD bin number 80 99 Programmed data displays 5 If you want to check the next PSD number press the HOLD key 6 Replace the handset or press the ON O...

Page 189: ...unk Level default you must enter the code for Intercom Level when programming a feature access code or extension number for speed dialling If the System is set at Intercom Level you must enter the MCO Code when programming an outside number for speed dialling System Speed Dial You can store frequently called numbers using the SSD feature Either 80 or 800 SSD numbers can be programmed depending on ...

Page 190: ...ber 5 Press the HOLD key Stored Spd Dial displays 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the MEMORY key OR Enter the Speed Dial Originate code default 80 A displays 4 Enter the SSD bin number 00 79 or 000 799 5 Complete the call and replace the handset ...

Page 191: ...r by pressing the keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD numbers to a PSD bin the SSD bins must already have been programmed with the appropriate speed dial information Operation To link multiple SSD numbers to a PSD bin Action Result 1 Lift the handset or press the ON OFF key Intercom ...

Page 192: ...ter the SSD bin number 00 79 or 000 799 that contains the first part of the number to be dialled 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialled 8 Press the HOLD key when finished Stored PSDXXX displays Action Result 1 If necessary select the trunk group 9 UK HK 0 Taiwan Malaysia Indonesia or 81 84 Normally the trunk is selected by the speed dial numbers 2 Press the PSD...

Page 193: ...e soft key next to the desired row of letters See Example 1 on page 194 If using a small display phone press the appropriate one touch key See Example 2 on page 195 Note Press the FL R key to clear any existing data 7 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 194 See Example 2 Small display phone on page 195 Notes Press the key to erase a sin...

Page 194: ...ress the soft key next to the desired row of letters See Example 1 on page 194 If using a small display phone press the appropriate one touch key See Example 2 on page 195 9 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 194 See Example 2 Small display phone on page 195 Notes Press the key to erase a single entry Press the key to enter a space 10 ...

Page 195: ... ICX 50 700 S ICX International issued October 2000 195 b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right b Press the third FF key from the left on the bottom row Example 2 Small Display Phone ...

Page 196: ...hich one touch key to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 197: ...ntenance features See Chapter 4 User Maintenance of this document Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone When the Station Lockout feature is in use the TRS Call Barring Class of your telephone is changed Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Call Bar...

Page 198: ...ion Lockout security code Cleared St Lock displays 4 Replace the handset or press the ON OFF key The telephone display returns to the nor mal display Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Station Lockout Set for another extension feature code default 747 UK HK or 747 Taiwan Malaysia Indonesia Enter Lock EXT displays 3 Dial the extension number to a...

Page 199: ...ckout feature Step Call Reset Call Description If you dial a busy extension the system allows you to quickly dial another extension by simply pressing the last digit of the new extension number Operation To use Step Call Reset Call to dial another extension after a busy extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Walking TRS Call Barring Statio...

Page 200: ...9 UK HK or 9 Taiwan Malaysia Indonesia Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature Operation To set the Timed Reminder Call feature To cancel the Timed Reminder Call feature Hardware Requirements N A Considerations Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Timed Reminder Set code default...

Page 201: ...on The System supports the following ways to seize an idle trunk to make an outside code Trunk Access Direct Trunk Access MCO Line Preference MCO Trunk Access Trunk Key Access You can access an outside line by pressing a trunk key Operation To access an outside line Hardware Requirements N A Considerations N A Direct Trunk Access Extensions can seize a specific trunk for outgoing calls Extensions ...

Page 202: ...onsiderations You can press the ON OFF key to get intercom dial tone MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group You can seize an idle trunk from the MCO trunk group by entering the MCO access code Action Result 1 Lift the handset or press the ON OFF key 2 Enter the Direct Trunk Access code default 88 Dialled number displays 3 Enter the desired trunk number Ou...

Page 203: ...1 access code is used for Automatic Route Selection ARS access code Table 20 MCO Trunk Access Codes Trunk Queuing Description When you try to originate a call by MCO enter 9 UK HK or 0 Taiwan Malaysia Indonesia and all outside lines in a trunk group are busy the System can call you when a line becomes free Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone ...

Page 204: ...g external paging speakers UNA calls can be picked up from any extension provided the extension s Class of Service COS allows UNA answer Beginning with Version 4 5 and higher this feature can be programmed so that incoming calls ring on both external paging speakers and at extensions with CO MCO appearances on FF keys Key Telephones only Action Result 1 Lift the handset or press the ON OFF key Int...

Page 205: ...ollowing state While receiving intercom Dial Tone or during dialling up to 10 functions While receiving intercom ringback tone up to 5 functions While receiving intercom busy tone up to 10 functions While talking in intercom mode during trunk seizure or during trunk talk up to 5 functions Each extension may have customized soft key features available The customization must be programmed by the dea...

Page 206: ...NEXT or PREV keys on the large display tele phone or the up or down arrow keys on the small display telephones until the desired function appears 2 Press the soft key next to the desired function The variable mode function executes Action Result 1 Press the ON OFF key 2 Press the Variable Mode FF key AUTO FNC Mode displays 3 Press the ON OFF key again Action Result 1 Press the ON OFF key 2 Press P...

Page 207: ... dial another extension or a speed dial number using verbal commands You can also quickly access various telephone features by voice Hardware Requirements VB D411DSVUK VB 44224 12 Key Telephone required VB 44101 Voice Recognition Adaptor required Action Result 1 Press the ON OFF key 2 Using the FUNCTION EXT menu display the desired extension function location see Flexible Screen Positions below 3 ...

Page 208: ...ne is in use To adjust ringer volume while your phone is idle Hardware Requirements N A Considerations Extension programming determines whether or not you can set separate volume levels for trunk incoming ring tone and intercom ring tone Action Result 1 Press the VOLUME up or down key During ringing to adjust intercom or incoming ring tone During a call to adjust handset or speaker volume Intercom...

Page 209: ...ion Walking TRS Call Barring COS mode is kept until the user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before entering a new Walking TRS Call Barring COS code you must first clear the existing code When Walking TRS Call Barring COS is used Wxxxx where xxxx is the user s extension number appears in Call Logging Action Result 1 Lift the handset...

Page 210: ...erating a Key Telephone in headset mode Operation To enter or cancel Zip Mode Hardware Requirements N A Considerations Call forward takes precedence over zip mode Action Result 1 Press the ON OFF key 2 Press the PROG key and dial 80 OR Press the ZIP key When entering Zip mode ZIP Mode On displays When cancelling Zip mode ZIP Mode Off displays 3 Press the ON OFF key ...

Page 211: ...al 218 Background Music 219 Busy Override 220 Callback Request 220 Call Forwarding 221 Call Forwarding All Calls 222 Call Forwarding Busy 222 Call Forwarding No Answer 223 To cancel Call Forwarding and DND 225 Call Hold 225 System Hold 225 Floating Hold 226 Exclusive Hold 227 Broker s Hold 228 Call Park 230 Call Pickup 230 Extension Group Pickup 230 Extension Direct Pickup 231 Trunk Group Pickup 2...

Page 212: ... Signalling 243 Offhook Voice Announce 244 Onhook Dialling 245 Paging 246 Meet Me Answer 246 Room Monitoring 247 Speed Dialling 249 Personal Speed Dial 249 System Speed Dial 251 Speed Dial Linking 252 Step Call Reset Call 249 Station Lockout 254 Timed Reminder Call 256 Trunk Access 257 Direct Trunk Access 257 MCO Trunk Access 258 Trunk Queuing 259 Universal Night Answer to Page 259 Walking TRS Cal...

Page 213: ...ick Reference Figure 7 DSLT Absence Message Description Extension users can leave text messages related to their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 have no default message text All the messages can be changed through system programming DIGITAL BUSINESS SY...

Page 214: ...6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Action Result 1 Lift the handset Intercom dial tone 2 Enter the Absence Message code default 729 UK HK or 729 Taiwan Malaysia Indonesia 3 Enter the Absence Message number See Table 21 above 4 If desired...

Page 215: ...different types of account codes Non Verified and Verified Account Codes Prior to Version 5 0 the maximum amount of account code numbers for both types could range from 1 10 digits Beginning with Version 5 0 a second mode has been added that allows the user to set the maximum amount of account code numbers from 1 4 digits An account code error will occur when more than the maximum number of digits...

Page 216: ...er an account code before making a call To enter an account code during an outside call Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service TRS Call Barring can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS Call Barring After a call is made the Call Logging record for the call will show the verified accou...

Page 217: ...shown in the following table Attendant Group Calls Description You can call the attendant group from any extension by dialling the designated attendant number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Verified Account ID code default 8 3 Enter the Account Code 10 digits 4 Press a vacant CO Trunk key or enter a trunk access code default 9 UK HK 0 Taiwan...

Page 218: ...you press the REDIAL key while receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals until the called number answers the caller hangs up or the maximum of 15 redial attempts is made Operation To use Auto Repeat Dial Hardware Requirements N A Considerations N A Action Result 1 Lift the handset or press the ON OF...

Page 219: ... Background Music on To turn Background Music off Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Background Music code default 30 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Inte...

Page 220: ...busy extension Callback Request enables the System to call you back when that extension becomes free When you answer the System automatically rings the called party again Operation To set a Callback Request Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Busy tone 3 Enter the Busy Override code default 9 UK HK or 9 Taiwan Malaysia Indonesia A...

Page 221: ...other extension to an outside line or to Voice Mail Call Forwarding can be set or cancelled under the following conditions from either your own extension or from an alternate extension Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Action Result 1 Lift the handset System automatically redials extension Action Result 1 Lift the handset Intercom dial tone 2 Dial the Callbac...

Page 222: ...esia 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you wish to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc ...

Page 223: ...ding for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc tions see Speed Dialling on p...

Page 224: ...nother extension dial the number of the extension whose calls you wish to forward 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc tions see Speed Dialling on page 249 5 R...

Page 225: ... mode however the other modes will remain set until cancelled individually An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension will not forward If Call Forwarding No Answer and DND are both set calls immediately forward to the Call Forward No Answer destination You can cancel both Call Forwarding and DND by entering 7 Call...

Page 226: ... held call Floating Hold is useful when the intended recipient of a call must be located via a page The call can be placed in a Floating Hold orbit and that orbit number announced during the page The paged party can then pick up the call by dialling the orbit number Operation To place a call on Floating Hold Action Result 1 While on a call press the HOLD key Intercom dial tone Action Result 1 Pres...

Page 227: ...t Exclusive Hold can be used to hold trunk calls and extension calls Operation To place a call on Exclusive Hold To retrieve a call from Exclusive Hold Hardware Requirements N A Considerations Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key Action Result 1 Enter the Floating Hold Answer feature access code default 9 2 Enter the Floating Hold orbit number 01 96...

Page 228: ...all at another extension by dialling the park answer code plus the parking extension number The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call Beginning with Version 5 0 an Extension Group Pickup code allows the user to pick up a Transfer Recall only on non appearing calls a Hold Recall and a Station Park Recall...

Page 229: ...esult 1 Lift the handset or press the ON OFF key Intercom dial tone Enter the Call Park Answer Other Ext access code default 773 UK HK or 773 Taiwan Malaysia Indonesia OR Enter the Call Park Floating Hold Answer feature access code default 9 2 Dial the number of the extension that parked the call Connected to parked call Action Result 1 Press the HOLD key Current call on hold 2 Enter the Call Park...

Page 230: ...wn extension group Call Pickup External Calls You can pick up only external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in another extension group Operation To use Extension Group Pickup All Calls To use Extension Group Pickup External Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter th...

Page 231: ...quirements N A Considerations N A Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Specified Group Pickup code default 703 UK HK or 703 Taiwan Malaysia Indonesia 3 Enter the number of the call pickup group 01 72 where the call is ...

Page 232: ... N A Considerations Call on exclusive hold cannot be picked up Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Trunk Group Pickup code default 709 UK HK or 709 Taiwan Malaysia Indonesia 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Trunk Direct Picku...

Page 233: ...o another extension To supervise the transfer of a call to an outside number Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 When the call is answered inform the third party of the t...

Page 234: ...al tone 2 Dial the extension number to which the call is to be trans ferred 3 Complete the transfer by replacing the handset or pressing the ON OFF key Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Enter a trunk access code 3 Dial the number to which the call is to be transferred 4 Complete the transfer by replacing the handset or pressing the ON OFF key Action Result 1 W...

Page 235: ...side party it is best to use supervised transfer If the trunk to trunk on hook transfer restriction is enabled a blind transfer will result in the loss of the second call but the second call will be kept on hold If not enabled and the second outside party is busy the transferred party will receive busy Camp On Call Waiting Description If you dial a busy extension you can camp onto that extension a...

Page 236: ...and the total number of parties does not exceed 8 Only one operation is used to establish and add to a conference You simply have to place the current call on hold dial the next party and press the CONF key No different operation or access code is required to add additional parties to the call When no optional conference card is installed the system supports the following types of three party conf...

Page 237: ...3 Dial the number of the party you wish to add to the call 4 Press the CONF key when your call is answered 5 To add additional parties repeat steps 1 4 6 To drop out of the conference call hang up Action Result 1 While on a call press the CONF 1 2 to have a private conversation with the CNF 1 2 party You and the selected party are in a sepa rate conversation from the other confer ence parties 2 To...

Page 238: ...n 8 party conference card supports up to four 8 party conference circuits However the card must be placed in cabinet slots 1 5 or 9 to support more than one 8 party conference circuit and jumpered accordingly Do Not Disturb Description You can make an extension unavailable by activating the Do Not Disturb DND feature When DND is activated calls to that extension receive busy tone You can set or ca...

Page 239: ...nk you can switch to DTMF signalling to communicate with the Voice Mail system The System can automatically change DP to DTMF tones based on the incoming and outgoing timers Operation To switch from DP to DTMF dialling Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by Other Phone code default 740 UK HK or 740 Taiwan Malaysia Indonesia 3 Dial the ext...

Page 240: ... determines whether your phone reseizes the outside line or switches to extension dial tone status Hardware Requirements N A Considerations N A Hot Line Description Hot Line enables you to immediately connect to another pre assigned extension or speed dial number simply by lifting the handset You do not have to dial any digits Operation To immediately connect to a pre assigned extension or speed d...

Page 241: ...g you can make a voice call to another extension by entering the Tone Voice Call feature access code Operation To make a call using Intercom Calling Hardware Requirements N A Considerations Both the called and calling parties must belong to an Extension COS that allows Voice Calling You cannot change from voice call to tone call Last Number Redial Description Last Number Redial allows you to autom...

Page 242: ...ion at that extension requesting a return call Operation To leave a message waiting indication Action Result 1 Lift the handset or press the ON OFF key OR Enter a trunk access code Outside dial tone if trunk access code entered 2 Press the REDIAL key 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dia...

Page 243: ...ll is camped on Operation After receiving an offhook signal during a call Note For details about handling multiple calls see Call Hold on page 225 Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Message Wait Callback code default 6 Telephone automatically dials exten sion that sent message waiting indica tion Message lamp goes off when your call is answered ...

Page 244: ...an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operation To make an OHVA To transfer a call using OHVA Action Result 1 Lift the handset or press the ON OFF key 2 Dial the extension number Busy signal 3 Enter the OHVA feature access code default 8 UK HK or 8 Taiwan Malaysia Indonesia 4 Make y...

Page 245: ...ake an OHVA to an SLT the SLT user and the other party will hear the announcement Onhook Dialling Description Onhook Dialling allows users to dial without lifting the handset However the Digital Single Line Telephone DSLT does not have a microphone so you must lift the handset to talk Operation To use onhook dialling Hardware Requirements N A Considerations N A Action Result 1 Press the ON OFF key...

Page 246: ... the external speakers Voice paging can also be heard over the extensions in groups 0 9 An extension can belong to more than one paging group Only one page may be performed at a time If you attempt to make a page while another extension is paging you will receive a busy signal Beginning with Version 4 5 and higher the paging system can be set to timeout if a page remains unanswered for a specified...

Page 247: ...d extension Additional operations may be performed from the monitored extension when it is in monitored mode Note When a monitored extension receives a call the caller hears a busy tone Action Result 1 Dial the monitored extension access code default 775 OR Note The handset must be off hook to activate the Room Monitor feature You will hear a confirmation tone after the monitored extension has ena...

Page 248: ...ssage Silent Monitor Hardware Requirements N A Related Programming FF1 0 03 Extension COS Allow deny Busy Override Send Monitoring extension FF1 2 02 Dial Plan at DT Pattern 1 FF1 2 03 Dial Plan at DT Pattern 2 Action Result 1 Dial the monitoring extension access code default 776 and the extension number of the monitored extension OR The monitoring extension enters the mon itoring mode If the moni...

Page 249: ...a fast busy tone ISDN s point extensions cannot access the Room Monitor feature in either the monitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monitored extension cannot receive a transferred call If DND is enabled on either the monitoring or monitored extension DND status is displayed on the calling extension s telephone If the monitoring ...

Page 250: ... the PSD bin number 80 99 4 Dial the phone number 5 Press the HOLD key 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the MEMORY key OR Enter the Speed Dial Originate code default 80 4 Enter the PSD bin number 80 99 5 Complete the call and replace the handset o...

Page 251: ...ling If the System is set at Intercom Level you must enter the MCO Code when programming an outside number for speed dialling System Speed Dial You can store frequently called numbers using the SSD feature Either 80 or 800 SSD numbers can be programmed depending on how the System is configured In an 80 SSD number system the SSD numbers are stored in bins 00 79 In 800 SSD number systems the SSD num...

Page 252: ...he keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc 3 Enter the SSD bin number 00 79 or 000 799 4 Dial the phone number 5 Press the HOLD key 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the...

Page 253: ...a 4 Enter the PSD bin number 80 99 5 Press the MEMORY key 6 Enter the SSD bin number 00 79 or 000 799 that contains the first part of the number to be called 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialled 8 Press the HOLD key when finished Action Result 1 If necessary select the trunk group default 9 UK HK 0 Taiwan Malaysia Indonesia or 81 84 Normally the trunk is sele...

Page 254: ...ate Station Lockout feature To cancel Station Lockout feature To activate Station Lockout feature for another extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout feature code default 746 UK HK or 746 Taiwan Malaysia Indonesia 3 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Cancel feature code default 746 UK...

Page 255: ...not override station lockout using Walking TRS Call Barring feature Step Call Reset Call Description If you dial a busy extension the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Cancel for another extension fea ture code default 748 UK HK or 748 Taiw...

Page 256: ...nesia Message Waiting Ext no 4 UK HK or 4 Taiwan Malaysia Indonesia Message Waiting Priority for VM Ext no 5 UK HK or 5 Taiwan Malaysia Indonesia Intercom Busy Override Ext no 9 UK HK or 9 Taiwan Malaysia Indonesia Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature Operation To set the Timed Reminder Call feature Action Result 1 Lift the h...

Page 257: ... The System supports the following ways to seize an idle trunk to make an outside call Direct Trunk Access MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Operation To use Direct Trunk Access Hardware Requirements N A Action Result 1 Lift the handset or press the ON OFF...

Page 258: ...trunk group can support up to 50 outside lines Each MCO Tenant Group can have up to 5 MCO trunk access codes System defaults for MCO trunk access codes are displayed in the following table MCO1 can have up to 5 trunk groups assigned by the Advanced Trunk Group feature MCO1 access code is used for Automatic Route Selection ARS access code Table 22 MCO Trunk Access Codes Action Result 1 Lift the han...

Page 259: ...ncelled The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Trunk Access feature Universal Night Answer to Page Description During night mode Universal Night Answer UNA sends incoming calls for selected trunks to ring external paging speakers Universal Night Answer calls can be picked up from any extension provided the extension s Class of Se...

Page 260: ...Barring COS feature can be used a Walking TRS Call Barring code must be entered at your extension before using dialling privileges at another extension Operation To use a Walking TRS Call Barring COS code Action Result 1 Lift the handset Intercom dial tone 2 Enter the UNA to Page Pickup code default 705 UK HK or 705 Taiwan Malaysia Indonesia Call is received Action Result 1 Lift the handset or pre...

Page 261: ...can be used on more than one extension Walking TRS Call Barring COS mode is kept until the user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before entering a new Walking TRS Call Barring COS code you must first clear the existing code When Walking TRS Call Barring COS is used Wxxxx where xxxx is the user s extension number appears in Call Loggi...

Page 262: ...262 S ICX International issued October 2000 S ICX 50 700 Chapter 6 DSLT Features Section 700 Operation ...

Page 263: ... 267 Attendant Group Calls 269 Busy Override 269 Callback Request 270 Call Forwarding 271 Call Forwarding All Calls 271 Call Forwarding Busy 272 Call Forwarding No Answer 273 Call Forwarding and Do Not Disturb 274 Call Hold 275 System Hold 275 Floating Hold Retrieve Only 276 Exclusive Hold 277 Broker s Hold 278 Call Park 278 Call Pickup 280 Extension Group Pickup 280 Extension Direct Pickup 281 Tr...

Page 264: ...eet Me Answer 296 Room Monitoring 296 Speed Dialling 298 Personal Speed Dial 298 System Speed Dial 299 Speed Dial Linking 300 Station Lockout 301 Step Call Reset Call 303 Timed Reminder Call 304 Trunk Access 305 Direct Trunk Access 305 MCO Trunk Access 305 Trunk Queuing 307 Universal Night Answer to Page 308 Walking TRS Call Barring Class of Service 308 Topic Page ...

Page 265: ... Return Times for Absence Messages include Operation To set an Absence Message Message No Message Text Displayed on Called Party s Key Telephone Message No Message Text Displayed on Called Party s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9 00 11...

Page 266: ...dition verified account codes may be used to change the Toll Restriction Service TRS Call Barring level to allow calls to numbers otherwise restricted Account codes may be either forced or unforced voluntary and either verified or unverified This feature works with Call Logging Before making an outgoing call a station user can silently enter an accounting or client billing code Then later the Call...

Page 267: ...eir own TRS Call Barring Class assignment so that when entered they will override the extension s TRS Call Barring Class Thus Verified Account Code users can float from phone to phone placing calls that would normally be restricted on that phone Non Verified Account Codes Non Verified Account codes are voluntary codes i e You do not have to enter an account code before making a call You can assign...

Page 268: ...e cancelled after using trunk queuing Account codes are not available for a Dial Pulse SLT SLT telephones can only use account codes with outgoing calls only Account Codes interact with TRS Call Barring as shown in the following table Action Result 1 Lift the handset Intercom dial tone 2 Enter the Verified Account ID code default 8 3 Enter the Account Code max 10 digits 4 Press the key 5 Enter tru...

Page 269: ...ttendant pilot number is flexible If a member of an attendant group is for a virtual extension multiple extensions in the attendant group can be made to ring at once when the virtual number is dialled Attendant calls are always tone calls i e not voice calls Busy Override Description Busy Override allows you to break into another user s outside or intercom calls to relay urgent information or to c...

Page 270: ...lback Request Description If you dial a busy extension you can have the System call you back when that extension becomes free When you answer the System automatically rings the called party again Operation To set a Callback Request 2 Dial the extension number Busy tone 3 Enter the Busy Override code default 9 UK HK or 9 Taiwan Malaysia Indonesia Alert tone sounds to both extensions System programm...

Page 271: ...send your calls to another extension to an outside line or to voice mail Call Forwarding can be set or cancelled under the following conditions from either your own extension or from an alternate extension Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Call Forwarding All Calls When Call Forwarding All Calls is set all incoming calls to an extension are immediately forwar...

Page 272: ...other extension dial the number of the extension whose calls you wish to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc tions see Speed Dialling on page 276 5 R...

Page 273: ...etting Call Forwarding for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc tions see S...

Page 274: ... for another extension dial the number of the extension whose calls you wish to forward 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc tions see Speed Dialling on page 2...

Page 275: ...rding No Answer can both be set at the same time You can cancel both Call Forwarding and DND by entering 7 An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension will not forward If Call Forwarding No Answer and DND are both set calls immediately forward to the Call Forward No Answer destination Call Hold Description The syst...

Page 276: ...ating Hold is most commonly used by the attendant group when they are unable to locate the desired party If the desired party does not answer his her phone the attendant places the caller on Floating Hold and asks over the paging system that the desired party dial 9XXX to retrieve the held call Note Single Line Telephone SLT positions are not able to place a call on Floating Hold However an SLT ca...

Page 277: ...t The 9 access code operates as follows Exclusive Hold With Exclusive Hold only the extension that held the call can retrieve it Exclusive Hold can be used to hold trunk calls and extension calls Operation To place a call on Exclusive Hold To retrieve a call from Exclusive Hold Action Result 1 Lift the handset 2 Enter 9 followed by the Floating Hold Orbit number 01 96 CPC HS HM or 01 09 CPC HS HM ...

Page 278: ... Park You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call Trunk extension and network calls may be parked There are two ways for an extension to park a call on the S ICX One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension...

Page 279: ...t Intercom dial tone Enter the Call Park Answer Other Ext access code default 773 UK HK or 773 Taiwan Malaysia Indonesia OR Enter the Call Park Floating Hold Answer feature access code default 9 2 Dial the number of the extension that parked the call Connected to parked call Action Result 1 While on a call press the hookswitch Intercom dial tone 2 Enter the Call Park Transfer access code default 7...

Page 280: ...runk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call within your extension pickup group or in a different pickup group without having to dial the number of the ringing extension Three types of Extension Group Pickup are available Call Pickup All Calls You can pick up a call ringing anywhere within your own extension group Call Pickup External...

Page 281: ...xtension Operation To use Extension Direct Pickup Action Result 1 Lift the handset Intercom dial tone 2 Enter the Extension Group Pickup External Calls code default 702 UK HK or 702 Taiwan Malaysia Indo nesia 3 Complete the call and replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Specified Group Pickup code default 703 UK HK or 703 Taiwan Malaysia Indonesia 3 En...

Page 282: ...group Operation To use Trunk Group Pickup Hardware Requirements N A Related Programming FF1 2 Dial Plan FF5 3 MCO Inbound Trunk Group Members Considerations N A Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number 3 Dial the number of the ringing extension 4 Complete the call and replace the handset Action Result 1 Lift the handset Intercom dial ton...

Page 283: ...extension Supervised Transfer When completing a supervised transfer the transferring party remains on the line until the third party answers then he she announces the call Operation To supervise the transfer of a call to another extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the Trunk Direct Pickup code default 0 3 Dial the number of the ringing or holding system trunk 4 Com...

Page 284: ...ookflash to place the call on hold Intercom dial tone 2 Enter trunk access code 3 Dial the number to which the call is to be transferred 4 When the call is answered inform the third party of the transfer 5 Complete the transfer by replacing the handset Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Dial the extension number to which the call is to be trans...

Page 285: ...fer a call to an extension that has Do Not Disturb DND activated You can transfer a call to an extension that has Call Forwarding activated The transferred call will follow the call forwarding path of the extension it is transferred to For example if extension 221 is forwarded to extension 225 calls that are transferred to extension 221 will be forwarded to extension 225 Calls can be transferred f...

Page 286: ... answer a Camp on Call Waiting signal Hardware Requirements N A Related Programming FF1 2 Dial Plan FF1 0 03 Extension COS Action Result 1 Lift the handset Intercom dial tone 2 Dial the extension number Called party hears alert tone Calling party hears ringback tone 3 Remain on the line until the called party answers Action Result 1 Lift the handset Intercom dial tone 2 Dial the extension number B...

Page 287: ... operation is used to establish and add to a conference You simply have to place the current call on hold dial the next party and press the CONF key No different operation or access code is required to add additional parties to the call When no optional conference card is installed the system supports the following types of three party conference calls 3 extensions 2 extensions and 1trunk 1 extens...

Page 288: ... activated calls to that extension receive busy tone You can set or cancel DND from either your extension or from an alternate extension Operation To set DND for your own extension To cancel DND for your own extension To set DND for another extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Set code default 720 UK HK or 720 Taiwan Malaysia Indonesia 3 Replace the handset...

Page 289: ... DND override is available DND override function is available by Busy Override code Flash Send Description Flash send allows you to send a flash to a trunk Operation To send a flash on an trunk Related Programming N A Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Cancel by Other Phone code default 750 UK HK or 750 Taiwan Malaysia Indonesia 3 Dial the extension number 4 Replac...

Page 290: ...Programming FF1 2 Dial Plan FF5 5 Hot Line Considerations N A Intercom Calling Description The System provides two methods of intercom calling Voice Calling Extension calls are connected immediately without a ringing tone Tone Calling A ringing tone is sent to the called extension Extension Class of Service COS programming determines whether the default for the originating extension is voice or to...

Page 291: ...oice Call Receive FF3 Extension COS Considerations Both the called and calling parties must belong to an Extension COS that allows Voice Calling You cannot change from voice calling to tone calling Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialled Action Result 1 Lift the handset Intercom dial tone 2 Dial the extension number 3 If your ext...

Page 292: ...k Description If you try to call an extension that is busy or does not answer you can leave a message wait indication at that extension requesting a return call Operation To leave a message waiting indication Action Result 1 Lift the handset 2 Enter the SLT Redial feature code default 712 UK HK or 712 Taiwan Malaysia Indonesia 3 Complete the call and replace the handset Action Result 1 Lift the ha...

Page 293: ...g sends a tone over the handset to a busy extension to indicate that a trunk call has arrived or a call is camped on Prior to Version 5 0 users receiving an offhook signal during a conversation had to end the call before answering an incoming call Beginning with Version 5 0 users receiving an offhook signal during conversation can press and release the hook quickly hookflash to place the current c...

Page 294: ... terminal The System does not send the offhook signal under the following conditions During a conference call During an OHVA or Busy Override Data Privacy is enabled Receiving telephone is a 3rd party voice mail Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call and then use the Off Hook Voice Announce OHVA feature to make an announcement Action Resu...

Page 295: ...T user and the other party will hear the announcement Paging Description The System allows you to make both internal and external pages and announcements Internal pages are made via the System s key telephone speakers External pages are made through the speakers of an external paging system connected to the System Paging calls can be answered from any extension using the Meet Me Answer feature Ope...

Page 296: ... page may be performed at a time If you attempt to make a page while another extension is paging you will receive a busy signal unless your system allows Paging Override Beginning with Version 4 5 and higher the paging system can be set to timeout if a page is longer than the specified length of time 0 to 255 seconds If this feature is set and the timeout period has elapsed the page originator s h...

Page 297: ...onitored extension is placed on hook while Room Monitoring is activated the monitoring extension will hear a fast busy tone If the monitoring extension goes on hook while Room Monitoring is activated the monitored extension will remain in the monitored mode and can be accessed by any other extension allowed to access the room monitoring mode A room cannot be monitored from more than one extension ...

Page 298: ... Up to 20 PSD numbers can be stored in PSD bins numbered 80 99 Operation To assign PSD numbers To dial a PSD number by entering the speed dial bin number Action Result 1 Lift the handset Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710 UK HK or 710 Taiwan Malaysia Indonesia 3 Enter the PSD bin number 80 99 4 Dial the number 5 Hookflash 6 Replace the handset Action Result 1 Lift...

Page 299: ...d numbers using the SSD feature Either 80 or 800 SSD numbers can be programmed depending on how the System is configured In an 80 SSD number system the SSD numbers are stored in bins 00 79 In 800 SSD number systems the SSD numbers are stored in bins 000 799 Operation To assign SSD numbers Action Result 1 Lift the handset Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710 UK HK or...

Page 300: ...bin to handle telephone numbers longer than 24 characters Alternatively any combination of PSDs and SSDs can be manually linked together by pressing the keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc Action Result 1 Lift the handset Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Enter the Speed Di...

Page 301: ...ur telephone is changed Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Call Barring Class In addition with the appropriate COS you can set or cancel Station Lockout for other telephones To activate Station Lockout feature Action Result 1 Lift the handset 1 If necessary access an outside line Outside dial tone 2 Enter the Speed Dial Originate code defaul...

Page 302: ...l tone 2 Enter the Station Lockout Set for another extension feature code default 747 UK HK or 747 Taiwan Malaysia Indonesia 3 Dial the extension number to activate station lockout 4 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Cancel for another extension fea ture code default 748 UK HK or 748 Taiwan Malay sia Indonesia 3 Dial the extension n...

Page 303: ... same security code You cannot override station lockout using Walking TRS Call Barring feature If you enter an incorrect key code and then try to dial the phone will issue a busy tone If station lockout is set the phone is limited to the Station Lockout TRS Call Barring Class outside calling abilities This TRS Call Barring Class should be carefully selected to only allow the desired call types Wit...

Page 304: ...hone can act as an alarm clock with the Timed Reminder Call feature Operation To set the Timed Reminder Call feature To cancel the Timed Reminder Call feature 2 Dial an extension Busy tone 3 Enter the last digit of the next extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the Timed Reminder Set code default 31 3 Enter the time you want the Timed Reminder Call to sound Enter th...

Page 305: ... 3 minutes later Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside call Direct Trunk Access MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls Extensions can also use Direct Trunk Access to test trunks or to access data trunks Operation To use Direct Trunk Access Hardware Requirements N A Related Pro...

Page 306: ...be divided into 99 different trunk groups Each trunk group can support up to 50 outside lines Each MCO Tenant Group can have up to 5 MCO trunk access codes System defaults for MCO trunk access codes are displayed in the following table MCO1 can have up to 5 trunk groups assigned by the Advanced Trunk Group feature MCO1 access code is used for Automatic Route Selection ARS access code Table 24 MCO ...

Page 307: ...runk Callback alert tone Hardware Requirements N A Related Programming FF1 2 Dial Plan FF1 0 03 Extension COS Trunk Queuing FF3 Extension COS Considerations Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Trunk Access feature Action Result 1 Lift t...

Page 308: ... Port by Tenant Group Hardware Requirements External paging speakers and associated equipment are not provided with the S ICX they must be purchased separately Considerations The UNA Ringing port can be specified by tenant group or by trunk ring assignment Walking TRS Call Barring Class of Service Description Walking Toll Restriction Service TRS Call Barring Class of Service COS allows an extensio...

Page 309: ... Before entering a new Walking TRS Call Barring COS code you must first clear the existing code When Walking TRS Call Barring COS is used Wxxxx where xxxx is the user s extension number appears in Call Logging Action Result 1 Lift the handset or press the ON OFF key of an extension other than your own Intercom dial tone 2 Enter the Walking TRS Call Barring Access code default 87 3 Dial your extens...

Page 310: ...310 S ICX International issued October 2000 S ICX 50 700 Chapter 7 SLT Features Section 700 Operation ...

Page 311: ... message can be received only on display telephones Account Codes Non Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music Busy Override Callback Request Call Forwarding Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Call Forwarding All Call and Do Not Disturb Call Hold System Hold Floating Hold Exclusive Hold Brokers Hold ...

Page 312: ... key phones do not support this feature Handsfree Operation Headset Operation When the VB 2394 Headset Adapter is connected the TW version A series telephone requires the Headset Adapter VB 5331 to switch to the headset mode Hot Dial Pad This feature is not available with A Series key telephones Hot Line Intercom Calling Last Number Redial Line Appearances DSS BLF Appearances Not available Direct ...

Page 313: ...s Trunk Exchange Line Key Access Depends on the key phone and whether the maximum exchanges available to assign FF keys are different Direct Exchange Line Access MCO Line Preference MCO Trunk Exchange Line Access Trunk Exchange Line Queuing Universal Night Answer to Page Volume Control A series telephones have a slide switch The SBS VB 9 telephone has Volume Up Down key Walking TRS Call Bearing Cl...

Page 314: ...314 S ICX International issued October 2000 S ICX 50 700 Section 700 Operation ...

Page 315: ...ls DSLT 217 Key Telephone 120 SLT 269 Attendant Groups 22 Auto Repeat Dial DSLT 218 Key Telephone 121 Automatic Call Distributor ACD 23 Automatic Call Waiting Camp on DSLT 235 Key Telephone 144 SLT 286 Automatic Day Night Mode 36 Automatic Route Selection ARS 24 Automatic Trunk to Trunk Transfer System 25 B Background Music DSLT 219 Key Telephone 122 System 25 Background Music MOH Separation Syste...

Page 316: ...oming Call Condition Codes 59 Priority of Outgoing Call Condition Codes 59 Station Message Detail Recording SMDR 59 Call Park DSLT 228 Key Telephone 132 SLT 278 Call Pickup DSLT 230 Extension Direct Pickup DSLT 231 Key Telephone 135 SLT 281 Extension Group Pickup DSLT 230 Key Telephone 134 SLT 280 Key Telephone 134 SLT 280 Trunk Direct Pickup DSLT 232 Key Telephone 136 Trunk Group Pickup DSLT 231 ...

Page 317: ... 29 Class of Service Extension Station Timers 32 Class of Service Extension Feature 29 Class of Service Trunk to Trunk Restriction 31 Class of Service Trunk Tie 28 Class of Service COS 28 CLI DDI Voice Mail ID Code Third Party 69 CO Trunk Interface ISDN PRI 63 Compatibility Centrex PBX 28 Conference Calls Busy Override DSLT 220 Key Telephone 123 SLT 269 DSLT 236 Key Telephone 147 SLT 287 Connectio...

Page 318: ...yed Incoming Ring Enhancement 66 DIL Ringing Distinguishing Between Incoming Calls 65 Direct Dial Inward DDI DID Day Night Ringing 57 Direct Dial Inward DDI DID Delayed Ringing 57 Direct Dial Inward DDI Ringing Ringing Types 64 Direct In Line Appearances 171 Direct Inward System Access DISA System 37 Direct Inward System Access DISA Ringing Ringing Types 65 Direct Line DL Ringing Ringing Types DL ...

Page 319: ...ability 40 DP DTMF Single Line Telephones SLTs 40 Extension Interface 39 Digital Key Telephones System 40 ISDN BRI S Point Interface 40 ISDN PRI S Point Interface 41 Extension Name Assignment Large Display Phone Example 47 Small Display Phone Example 48 Extension Name Assignments 46 Extension Names Setting 85 Extension Restriction COS 29 Extension Timers 32 F Facilities Network 52 Feature Access C...

Page 320: ...ve Hold DSLT 227 Key Telephone 131 SLT 277 Floating Hold DSLT 226 Key Telephone 130 SLT 276 Internal Hold Tone 44 Music 45 Network 53 System Hold DSLT 225 Key Telephone 129 SLT 275 Hot Dial Pad Key Telephone 166 Hot Line DSLT 240 Key Telephone 167 Hunt Group Circular 43 Next Extension 43 Pilot Distributed 42 Pilot Terminal 42 Switch Back 43 Hunting Groups 42 I ID Codes Setting 78 Intercom Calling ...

Page 321: ...ook Voice Announce 177 One Touch Keys 179 Onhook Dialling 181 Paging Meet Me Answer 181 Reset Call Step Call 199 Ringing Line Preference 183 Speed Dialling 187 Station Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Trunk Queuing 203 Universal Night Answer UNA to Page 204 Variable Mode 205 Voice Recognition 207 Volume Control 208 Walking TRS Call Barring Class of Serv...

Page 322: ...tem 33 Exception Day Setting 83 Manual Day Night 34 Night Night 1 Night 2 33 Special Day Setting 96 Start Time Mode Addresses Values 98 MOH 25 Internal Hold Tone 44 MOH Music on Hold 45 Multi CO MCO Appearances 171 Multiple Ringing Ringing Types 67 Music Background DSLT 219 Key Telephone 122 Music on Hold Background DSLT 219 Key Telephone 122 Music on Hold MOH 45 Internal Hold Tone 44 Mute Functio...

Page 323: ...LT 295 PBX Compatability 28 PC Based Customizing Tool 55 Personal Speed Dial PSD Setting Names 89 Personal Speed Dial PSD Numbers Setting 94 Personal Speed Dialling PSD DSLT 249 Key Telephone 187 SLT 298 Pickup DSLT 230 Extension Direct Pickup DSLT 231 Key Telephone 135 SLT 281 Extension Group Pickup All Calls DSLT 230 Key Telephone 134 SLT 280 DSLT 230 External Calls DSLT 230 Key Telephone 134 SL...

Page 324: ...etting 95 Sensor Doorphone 39 Separation BGM MOH 25 Set Absence Messages 76 Set Call Forward Busy Destination Extension 77 Set Call Forward ID Code for Voice Mail 78 Set Call Forward No Answer Destination Extension 79 Set Caller ID Logging Extensions 80 Set Day of Week Mode 81 Set Exception Day Mode 83 Set Extension Names 85 Set Message Key ID Code 86 Set Mode Schedule 87 Set Personal Speed Dial P...

Page 325: ...s Values 98 Speed Dial Linking DSLT 252 Key Telephone 191 SLT 300 Speed Dial Name Assignments 50 192 Speed Dialing DSLT 249 Speed Dialling DSLT 249 Key Telephone 187 Personal DSLT 249 Key Telephone 187 SLT 298 SLT 298 System DSLT 251 Key Telephone 189 SLT 299 S Point Interface ISDN BRI 40 ISDN PRI 41 SSD System Speed Dial Setting Names 105 Setting Numbers 107 Setting SSD Index 104 SSD TRS Override...

Page 326: ...work Call 52 Network Flash 53 SLT 283 Supervised DSLT 233 Key Telephone 137 SLT 283 Unsupervised DSLT 233 Key Telephone 138 SLT 284 Transfer Key Voice Mail Third Party 71 Transfer Recall Network 54 TRS Call Barring Codes Walking 111 TRS Toll Restriction Service Call Barring 61 TRS Override SSD 61 Trunk Exchange Line Key Trunk Access 201 Trunk Exchange Line Queuing 313 Trunk Access CTrunk Exchange ...

Page 327: ...s 311 Verified ID Account Codes 216 Key Telephone 119 SLT 267 Verified ID Codes Setting 109 Virtual Extension Virtual Port 67 Virtual Port 67 Floating Hold 67 Virtual Extension 67 Voice Calling Intercom Calling DSLT 241 Key Telephone 168 SLT 290 Voice Mail Call Forward ID Code Third Party 68 Voice Mail Third Party Answer Supervision 68 CLI DDI Voice Mail ID Code 69 Disconnect Signal 70 High Priori...