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Limited Warranty (ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Marketing Company of North America,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Products Limited Warranty
Limited Warranty Coverage
(For USA and Puerto Rico Only)
If your product does not work properly because of a defect in
materials or workmanship, Panasonic Consumer Marketing
Company of North America (referred to as “the warrantor”) will, for
the length of the period indicated on the chart below, which starts
with the date of original purchase (“warranty period”), at its option
either (a) repair your product with new or refurbished parts, (b)
replace it with a new or a refurbished equivalent value product, or
(c) refund your purchase price. The decision to repair, replace or
refund will be made by the warrantor.
During the “Labor” warranty period there will be no charge for
labor. During the “Parts” warranty period, there will be no charge
for parts. This Limited Warranty excludes both parts and labor for
non-rechargeable batteries, antennas, and cosmetic parts
(cabinet). This warranty only applies to products purchased and
serviced in the United States or Puerto Rico. This warranty is
extended only to the original purchaser of a new product which
was not sold “as is”.
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining
repairs, please ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
panacare@us.panasonic.com
Online Repair Request
To submit a new repair request and for quick repair status
visit our Web Site at www.panasonic.com/repair.
When shipping the unit, carefully pack, include all supplied
accessories listed in the Owner's Manual, and send it prepaid,
adequately insured and packed well in a carton box.
When shipping Lithium Ion batteries please visit our Web Site at
www.panasonic.com/BatteryHandling as Panasonic is committed
to providing the most up to date information. Include a letter
detailing the complaint, a return address and provide a daytime
phone number where you can be reached. A valid registered
receipt is required under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD,
THE PURCHASER WILL BE REQUIRED TO FURNISH A
SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE
OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY
UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials
or workmanship, and DOES NOT COVER normal wear and tear or
cosmetic damage. The warranty ALSO DOES NOT COVER
damages which occurred in shipment, or failures which are caused
by products not supplied by the warrantor, or failures which result
from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modification, introduction of
sand, humidity or liquids, commercial use such as hotel, office,
restaurant, or other business or rental use of the product, or
service by anyone other than a Factory Service Center or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE
OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF
THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and
from the servicer, loss of or damage to media or images, data or
other memory or recorded content. The items listed are not
exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied
warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also
have other rights which vary from state to state. If a problem with
this product develops during or after the warranty period, you may
contact your dealer or Service Center. If the problem is not handled
to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of October 2012
Product or Part Name
Parts
Labor
CD Stereo System
1 Year
1 Year
All included Accessories
(Except Non-Rechargeable Batteries)
90 Days
Not
Applicable
Only Non-Rechargeable Batteries
10 Days
Not
Applicable
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Service Center; purchase Parts and
Accessories; or make Customer Service and Literature
requests by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm,
Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic National Parts Center
20421 84th Ave. S., Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American
Express)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
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