Reference
Optional speaker
settings
43
VQT2Q55
Reference
Troubleshooting guide
Before requesting service, please perform the
following steps.
The following do not indicate a problem with this unit:
≥
Regular disc rotating sounds.
≥
Image disturbance during search.
∫
Unit doesn’t respond to remote control or front
panel buttons.
Press and hold [
Í
/I] on the main unit for 5 seconds.
j
If still unable to turn the unit off, disconnect the
AC mains lead
, wait 1
minute, then reconnect the
AC mains lead
.
∫
Cannot eject disc.
The unit may have a problem.
While the unit is off, press and hold [SKIP
9
] on the remote control
and [
<
OPEN/CLOSE] on the unit at the same time for more than 5
seconds.
To return to the factory preset.
≥
Select “Yes” in “Default Settings” in the Setup menu. (
>
40)
To return all settings to the factory preset.
≥
Reset the unit as follows:
While the unit is off, press and hold [+ VOLUME], [
<
OPEN/CLOSE]
and [
Í
/I] on the main unit at the same time for more than 5 seconds.
The remote control doesn’t work properly.
≥
The remote control and main unit are using different codes. Change
the code on the remote control. (
>
22)
≥
It may be necessary to set the code of the remote control again after
changing the batteries for remote control. (
>
22)
Disc cannot be played.
≥
The disc is dirty. (
>
3)
≥
Check the region code.
Still pictures (JPEG) do not playback normally.
≥
The images that were edited on the PC, such as Progressive JPEG,
etc., may not playback.
The TV tuner mode is not displayed when the TV is switched on.
≥
This phenomenon may occur, depending on the TV setting, when
“Quick Start” is set to “On”.
≥
Depending on the TV, this phenomenon may be prevented by
reconnecting the HDMI cable to a different HDMI input terminal or by
changing the HDMI auto connection setting.
The contents of the USB device cannot be read.
≥
If inserted during playback, the USB device may not be recognised by
this unit.
You have forgotten your ratings password.
You want to cancel the ratings level.
While the disc tray is empty and “BD/DVD” is selected as a source,
press and hold [SKIP
:
] on the remote control and [
1
] (Play) on the
unit at the same time for more than 5 seconds. The ratings level returns
to the factory preset.
No power.
≥
Insert the AC mains lead securely into a household mains socket.
(
>
18)
The unit switches to standby mode.
≥
When the time set for the sleep timer has passed, the power will be
turned off. (
>
6)
≥
One of the unit’s safety devices is activated. Press [
Í
/I] on the main
unit to turn the unit on.
The main unit is turned off when the input for the TV is changed.
≥
This is a normal phenomenon when using VIERA Link (HDAVI
Control 4 or later). For details please read the operating instructions
for the TV.
The display is dim.
≥
Change “FL Display” in the Setup menu. (
>
39)
The images from this unit do not appear on the TV.
Picture is distorted.
Jittering occurs.
≥
An incorrect resolution is selected in “HDMI Video Format”. Reset the
setting as follows:
While the disc tray is empty and “BD/DVD” is selected as a source,
press and hold [
1
] (Play) and [
∫
] (Stop) on the main unit at the same
time for more than 5 seconds to cancel the setting.
≥
When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio are not
output in bitstream, select “Yes” in “Default Settings” and make proper
settings. (
>
40)
≥
The unit and television are using different video systems. While
stopped, keep pressing [
∫
] (Stop) and [
<
OPEN/CLOSE] on the
main unit for 5 or more seconds. The system switches from PAL to
NTSC or vice versa.
≥
The system used on the disc doesn’t match your television.
– PAL discs cannot be correctly viewed on an NTSC television.
– This unit can convert NTSC signals to PAL60 for viewing on a
PAL television (“NTSC Contents Output” in the “Picture”).
Video is not output.
≥
Set the “High Clarity Sound” in the
playback
menu to “Off” to use the
VIDEO OUT terminal. (
>
35)
Video is not output in high definition.
≥
Confirm that “HDMI Video Format” in the Setup menu is set properly.
(
>
39)
A black band is displayed around the edge of the screen.
The aspect ratio of the screen is abnormal.
≥
Confirm the “TV Aspect” is set properly. (
>
39)
≥
Adjust the aspect setting on the television.
(Adjustment using “Screen Aspect” (
>
26) on the unit is also
possible.)
Do you have the latest firmware installed?
Firmware updates may be released to correct operating irregularities
that are discovered with certain movies. (
>
21)
4
Make the following checks.
If the problem remains unresolved, consult your
dealer for instructions.
General operation
Power
Displays
TV screen and video
SCBT737_337_230GN_VQT2Q55.book 43 ページ ２０１０年２月２３日 火曜日 午後５時２２分
