13
Troubleshooting
Before resorting to maintenance service, please kindly check the following chart.
Symptom
Cause(s)
Remedy
No Power
The AC power cord of the adaptor is not
connected to the main unit or it's not
connected to the power supply.
Please check that the AC power cord of the
adaptor is connected securely.
Sound
There is no
sound or the
sound is
distorted.
The audio cables aren't connected
securely.
The volume is set to the minimum level.
The sound is switched off.
Is the unit placed in an extremely hot
place.
Make sure that the received audio signal
is compatible with the unit.
Connect the audio cables securely.
Turn up the volume.
Press [MUTE] on the remote control to
switch on the sound.
Press [PLAY/PAUSE],
Move the unit to a cooler place and try to
switch it on again.
Check if the audio signal is OK.
The remote
control does
not function.
There is no battery in the remote
control.
The battery is out of charge.
The remote control isn't pointed to the
remote sensor.
The remote control is out of its
operating area.
The unit is shut down.
Install one AAA/1.5V battery in it.
Replace the battery with new one.
Make sure that the remote control is
pointed to the remote control sensor.
Make sure the remote control is within the
operating area.
Switch off the unit and disconnect it from
the AC outlet. Then power on the unit again.
No sound
from
subwoofer
The AC power cord of the subwoofer is
not connected to the AC Inlet of the
subwoofer or to the power supply.
Please check that the AC power cord of the
subwoofer is connected securely.
Accidently pressed PAIR button on the
backside of subwoofer.
Please turn the power "off" and "on" on the
main unit to let the subwoofer auto pairing
process restart automatically.
The main unit is not connected with the
subwoofer.
If the sound bar and subwoofer cannot be
connected automatically, please repair it as
follow:
1. Press PAIR button on the subwoofer to
reset and the red indicator on the
subwoofer will start to flash quickly
(twice per second).
2. In LINE mode, press the STANDBY button
on the sound bar for 5 seconds to reset.
After the sound bar is in standby, press
the STANDBY button to power on, the
sound bar will automatically pair and
connect the subwoofer.