16
Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following guide do not solve the problem, consult your
dealer for instructions.
To return to the factory preset.
≥
While this unit is on, press [
Í
/I]
on this unit for
more than 4 sec.
(All the indicators will blink twice when the unit
is reset.)
The remote control doesn’t work properly.
≥
It is possible that the insulation sheet has not
been removed. Remove the insulation sheet.
(
>
7)
≥
The remote control and this unit are using
different codes. Change the code on the
remote control. (
>
17)
≥
It may be necessary to set the code of the
remote control again after changing the
battery of the remote control. (
>
17)
This unit does not operate correctly.
≥
If the HDMI cable is connected to the wrong
terminal (HDMI AV IN or HDMI AV OUT), this
unit will not operate correctly. Turn this unit off,
disconnect the AC mains lead and reconnect
the HDMI cable(s). (
>
10)
When operating the connected device, this
unit reacts in an unwanted manner.
≥
HDAVI Control commands may use a different
signal depending on the make of the device. In
this case, set “VIERA Link” to “Off”. (
>
17,
“VIERA Link”)
VIERA Link related operations no longer
function properly.
≥
Check the “VIERA Link” setting on the
connected devices.
≥
When the HDMI connections are changed,
after a power failure or after the AC mains lead
has been removed, VIERA Link operations
may not function properly.
No power.
≥
Insert the AC mains lead securely. (
>
11)
≥
After turning this unit on, if the “TV, BD/DVD”
indicator or the “
D/DTS” indicator blinks
and this unit immediately turns off, unplug the
AC mains lead and consult your dealer.
Power of this unit is turned off when the
input for the TV is changed.
≥
This is a normal feature when using VIERA
Link (HDAVI Control 4 or later). For details
please read the operating instructions for the
TV.
No sound (or image).
≥
Turn muting off. (
>
12)
≥
Check the connections to the other devices.
(
>
10)
≥
Check the audio output settings on the
connected device.
≥
Turn this unit off and then on again.
≥
When connected to an ARC compatible TV,
check if the TV’s connected terminal is ARC
compatible.
≥
If the connections are correct, there might be a
problem with the cables. Reconnect the unit
with different cables.
≥
When using the optical digital audio cable, this
system is not able to play audio with a
sampling frequency greater than 48 kHz.
Sound is not heard when playing DVD-Audio.
≥
This may occur due to digital copyright
protection of the disc when using the optical
digital audio cable. This system is not able to
play audio with a sampling frequency greater
than 48 kHz.
If the “
D/DTS” indicator is blinking,
unplug the AC mains lead and consult your
dealer.
If the “TV, BD/DVD” indicator is blinking, try
the following to correct the problem. Consult
your dealer if the problem persists.
≥
Turn the connected device off and on again.
≥
Turn this unit off and reconnect the HDMI
cables and then turn this unit on again.
General operation
Power
Sound
SCHTB10EB_RQTX1166-B.book Page 16 Thursday, June 10, 2010 3:06 PM
