Reference
26
RQT7364
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the
remedies indicated in the chart do not solve the problem, refer to the “Customer Services Directory” on page 27 if you
reside in the U.S.A., or refer to the “Product information” on page 4 if you reside in Canada.
Reference pages are shown as black circled numbers.
Common Problems
No sound.
Sound is unfixed, reversed or
comes from one speaker only.
Humming heard during play.
Turn the volume up.
The speaker cords may be shorted. Turn the unit off, check and correct the
connections and turn the unit on.
6
Check the speaker connections.
6
An AC power supply cord or fluorescent light is near the cables. Keep other appliances
and cords away from this unit’s cables.
“ERROR” is displayed.
“– –:– –” appears on the
display.
“F61” is displayed.
Incorrect operation performed. Read the instructions and try again.
You plugged the AC power supply cord in for the first time or there was a power failure
recently.
Set the time.
8
Check and correct the speaker cord connections.
6
If this does not fix the problem, there is a power supply problem. Consult the dealer.
Noise is heard.
The stereo indicator flickers or
doesn’t light.
Sound is distorted.
A beat sound is heard.
A low hum is heard during AM
broadcast.
Use an outdoor antenna.
6
Turn the TV off or separate it from the unit.
Separate the antenna from other cables and cords.
Listening to the radio
The picture on the TV
disappears or stripes appear
on the screen.
The location and orientation of the antenna are incorrect. If you are using an indoor
antenna, change to an outdoor antenna.
6
The TV antenna wire is too close to the unit. Separate the antenna wire of the TV set
from the unit.
When there is a television set nearby
If the erasure prevention tabs have been removed, cover the holes with adhesive
tape.
-
Recording is not possible.
Using the cassette deck
Remote control doesn’t work.
Check that the batteries are inserted correctly.
5
Replace the batteries if they are worn.
The remote control
Playing discs
The display is wrong or play
won’t start.
The total number of tracks
displayed differs each time
the same disc is inserted.
Unusual sound is heard.
CD-RW cannot be read.
“VBR–” is displayed instead
of the remaining play time.
“TAKE OUT/DISC” appears
on the display.
The disc may be upside down.
#
Wipe the disc.
Replace the disc if it is scratched, warped, or non-standard.
Condensation may have formed inside the unit due to a sudden change in
temperature. Wait about an hour for it to clear and try again.
The disc may be scratched, or its data may be defective. Replace the disc.
The disc was incompletely formatted. Use the recording equipment to fully format the
disc before recording.
The unit cannot display the remaining play time for variable bit rate (VBR) tracks.
There is a problem with the disc mechanism. (A power failure may have occurred.)
The tray will open automatically. Remove the disc from the tray, and after ensuring
there is no disc in the tray, close it. The unit will make the disc changing noises for a
few moments and then it should operate normally.
RQT7364-P_26-28_EN
29/12/03, 2:30 pm
26
