26 | P a g e
© Nextiva, All Rights Reserved
Terminating a Call
Using the Handset:
1.
While on a call, go
on-hook
.
Using the Speakerphone:
1.
While on a call, press the
SP-PHONE
button on the bottom-right of the phone.
Using a Headset (optional):
1.
While on a call, press the
HEADSET
button on the bottom-left of the phone.
Transferring a Call
There are two types of call transfers—a warm transfer (attended), and a blind transfer (unattended). A
warm transfer occurs when you speak to the party you are transferring the call to before you transfer
the call to them. With a cold transfer, you do not speak to the receiving party.
Warm Transferring:
1.
While on a call, press the
TRANSFER
button toward the bottom-right of the phone. The party
you were speaking to is put on hold, and you hear a dial tone.
2.
Dial
the phone number or extension of the party you want to transfer the call to, and press the
Call
softkey (middle softkey). Wait for the other party to answer so you can speak to them
before transferring the call.
NOTE:
To cancel the transfer and return to the original party, press the
Cancel
softkey
(right softkey) once if you have not already started dialing, and twice if you have.
3.
When the other party is ready to accept the call, press the
TRANSFER
button toward the
bottom-right of the phone again to transfer the call to them.
Cold Transferring:
1.
While on a call, press the
Blind
softkey (right softkey).
2.
Dial
the phone number or extension of the party you want to transfer the call to, and press the
Call
softkey (middle softkey).
NOTE:
To cancel the transfer and return to the original party, press the Cancel softkey
(right softkey) once if you have not already started dialing, and twice if you have.
