106
Operating Instructions
19 Troubleshooting
No image is displayed. /
Older images or logs are
displayed.
•
When [Every time I visit the webpage] is not selected
for [Check for newer versions of stored pages:] in the
[Temporary Internet Files] section, images sometimes
may not be displayed on the “Live” page.
In this case, do the following.
1.
Select [Internet Options...] from [Tools] on the
menu bar of Internet Explorer. The [Internet
Options] window will be displayed.
2.
When using Internet Explorer 7.0, Internet
Explorer 8.0, or Internet Explorer 9.0:
Click the [Settings] button in the [Browsing history]
section on the [General] tab, and then select [Every
time I visit the webpage] for [Check for newer
versions of stored pages:] in the [Temporary
Internet Files] section on the [Temporary Internet
Files and History Settings] window.
When using Internet Explorer 6.0:
Click the [Settings...] button in the [Temporary
Internet Files] section on the [General] tab, and
then select [Every visit to the page] for [Check for
newer versions of stored pages:] on the [Settings]
window.
-
The image is not
being refreshed.
•
Depending on the version of your browser, there might
be difficulties refreshing the picture, etc.
Installation Guide
•
Depending on the traffic of the network or the
concentration of access to the unit, there might be
difficulties displaying the camera picture. Request the
camera picture using the web browser such as by
pressing the [F5] key, etc.
-
The alarm occurrence
indication button on
the“Live” page do not
display the current
status in real time.
•
Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
-
•
Is “Real time” selected for “Alarm status update
mode”?
7.1
No image is displayed on the
“Live” page.
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
1.
2
Shortcut icon of the unit is
not displayed on “My
Network Places” of the PC.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
13.
1
Images are not displayed
or not refreshed smoothly.
•
Delete temporary internet files as follows.
1.
Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2.
Click the [Delete Files...] button in the “Temporary
Internet Files” section on the [General] tab.
-
•
The firewall function of the anti-virus software may be
filtering the port of the unit.
Exclude the port number of the unit from the list of the
port numbers to be filtered by the anti-virus software.
-
