background image

English

20

 FAQs

Before requesting service or assistance, please follow 
these simple guides to solve the problem.

● 

For details, refer to [eHELP] (Support > FAQs).

The TV does not switch on

● 

Check the mains lead is plugged into the TV and the 
mains socket.

The TV goes into Standby mode

● 

Auto power standby function is activated.

The remote control does not work or is intermittent

● 

Are the batteries installed correctly?   

(p. 16)

● 

Has the TV been switched on?

● 

The batteries may be running low. Replace them with 
new ones.

● 

Point the remote control directly at the TV’s remote 
control signal receiver (within about 7 m and a 
30 degree angle of the signal receiver).

● 

Situate the TV away from sunshine or other sources 
of bright light so they do not shine on the TV’s remote 
control signal receiver.

No image is displayed

● 

Check the TV is turned on.

● 

Check the mains lead is plugged into the TV and the 
power socket.

● 

Check the correct input mode is selected.

● 

Check the setting of [AV] ([COMPONENT] / [VIDEO]) 
in [Input Selection] to match the signal being output 
by the external equipment.

● 

Is [Backlight], [Contrast], [Brightness] or [Colour] in 
the Picture Menu set to the minimum?

● 

Check all required cables and connections are firmly 
in place.

An unusual image is displayed

● 

This TV has a built-in Self Test. Makes a diagnosis of 
picture or sound problems. 

  

[TV Self Test] (Help Menu)

● 

Turn the TV off with Mains power On / Off switch, 
then turn it on again.

● 

If the problem persists, initialise all settings.

  

[Shipping Condition] in [System Menu] (Setup 
Menu)

The image or sound from external equipment are 
unusual when the equipment is connected via HDMI

● 

Set [HDMI Auto Setting] (Setup Menu) to [Mode1]

 

(p. 13)

No sound is produced from the connected HDMI 
equipment 

● 

Set the audio output format of the connected HDMI 
equipment to PCM. 

Intermittent Wi-Fi 

● 

Make sure the TV has a network connection with 
stable Wi-Fi signal from the router and make sure the 
Wi-Fi password is entered correctly.

● 

For details, refer 

[eHELP] (Search by Purpose > 

Network > Network Connection > Network Menu)

When pushed with a finger, the display panel moves 
slightly and makes a noise

● 

There is a little gap around the panel to prevent 
damage to the panel. This is not a malfunction.

Parts of the TV become hot

● 

Parts of the TV may become hot. These temperature 
rises do not pose any problems in terms of 
performance or quality.

The child lock for broadcast. The child lock for 
broadcast password has been forgotten

● 

Enter new 4 digit PIN code and select [Change PIN 
code]

● 

For details, refer 

[eHELP] (Search by Purpose > 

Function > Child Lock)

Some programmes cannot be tuned

● 

Check the antenna (aerial) / cable connection 

Control TV with equipment (Smartphone, etc.)

● 

For details, refer 

[eHELP] (Search by Purpose >

Network > Internet content > Information > 
Network Setting).

  

About  the inquiry

● 

Please contact your local Panasonic dealer for 
assistance.
If you make an inquiry from a place where this TV 
is not present, we cannot answer about contents 
that require visual confirmation for connection, 
phenomenon, etc. of this TV itself. 

TH-49HX900Z_EN.indd   20

TH-49HX900Z_EN.indd   20

9/3/2020   9:54:15 AM

9/3/2020   9:54:15 AM

Summary of Contents for TH-49HX900Z

Page 1: ... Please carefully read the Safety Precautions of this manual before use The images shown in this manual are for illustrative purposes only Model No TH 49HX900Z For more detailed instructions please refer to eHELP Built in Operating Instructions How to use eHELP p 19 Operating Instructions LED TV English TH 49HX900Z_EN indd 1 TH 49HX900Z_EN indd 1 9 3 2020 9 54 09 AM 9 3 2020 9 54 09 AM ...

Page 2: ...essories 7 Installing the TV 7 Installing the wall hanging bracket 10 Connections 10 Identifying Controls 16 First time Auto Tuning 18 How to Use eHELP 19 FAQs 20 Maintenance 21 Specifications 22 TH 49HX900Z_EN indd 2 TH 49HX900Z_EN indd 2 9 3 2020 9 54 10 AM 9 3 2020 9 54 10 AM ...

Page 3: ...rivacy policy We do this to protect our customers and the integrity of our Service as well as to protect the rights or property of Panasonic If you wish to know more about the processing of your information in this context please refer to the full text of our privacy policy displayed at eHELP Search by Purpose Network Network settings Terms of Service and Settings When using Internet connecting fu...

Page 4: ... implied or otherwise including without limitation any implied warranty of fitness for a particular purpose any loss of data and any implied warranties arising from course of dealing or course of performance of data communication between the USB devices and the USB port of Panasonic products Transport only in upright position This mark indicates the product operates on AC voltage This mark indicat...

Page 5: ...or its controls If your existing TV is being retained and relocated the same considerations as above should be applied This TV is designed for indoor use This TV is designed for table top use Do not expose the TV to direct sunlight and other sources of heat To prevent the spread of fire keep candles or other open flames away from this product at all times Suffocation Choking Hazard Warning The pac...

Page 6: ...e electronic components cm 10 10 10 10 Ventilation should not be impeded by covering the ventilation openings with items such as newspapers tablecloths and curtains Whether you are using a pedestal or not always ensure the vents at the bottom of the TV are not blocked and there is sufficient space to enable adequate ventilation Moving the TV Caution Before moving the TV disconnect all cables At le...

Page 7: ...ow them away unintentionally Illustrations shown above may be different between model and countries Installing the TV Assembling Removing the pedestal Preparations Take out the pedestal and the TV from the packing case and put the TV onto a work table with the screen panel down on the clean and soft cloth blanket etc Use a flat and firm table bigger than the TV Do not hold the screen panel part Ma...

Page 8: ...English 8 2 A 3 Style2 1 A TH 49HX900Z_EN indd 8 TH 49HX900Z_EN indd 8 9 3 2020 9 54 11 AM 9 3 2020 9 54 11 AM ...

Page 9: ...e TV from falling over Be sure to secure the pedestal to a furniture as shown to prevent the TV from falling over This information is designed to reduce the risk of injuries caused by the TV falling over However no measure can guarantee prevention from falling over in all cases including the disasters Attaching the fall prevention parts Band 1 Wood screw 1 1 Remove the screw 2 Attach the fall prev...

Page 10: ... brackets you must ensure the wall bracket is not electrically grounded to metal wall studs Always ensure that there are no electrical cables pipes etc in the wall before you begin the wall bracket installation Connections External equipment and cables shown are not supplied with this TV Please ensure that the unit is disconnected from the mains socket before attaching or disconnecting any cables ...

Page 11: ... Analogue TV Keep RF aerial cable away from the mains lead to avoid and minimise mains interference pickup Do not place the RF cable under the TV An aerial correct cable 75 coaxial and correct terminating plug are required to obtain optimum quality picture and sound If a communal aerial system is used you may require the correct connection cable and plug between the wall aerial socket and the TV Y...

Page 12: ...sult your retailer for assistance Prepare the internet environment for wired connection or wireless connection Setup of the network connection will start when first using the TV p 16 Wired connection TV Internet environment LAN cable Shielded Use Shielded Twist Pair STP LAN cable Wireless connection Internet environment Built in wireless LAN Rear of the TV Access point Connections for 4K HDR compa...

Page 13: ...ormation about the valid format refer to eHELP Search by Purpose Watching 4K resolution HDMI Auto Setting Other connections DVD Player TV Viewing Listening Component video cable Shielded Audio cable Shielded DVD Player Camcorder Game equipment TV Viewing Listening Composite video cable Shielded Audio cable Shielded Camcorder Game equipment Amplifier external speakers TV HDMI cable Amplifier with s...

Page 14: ...Purpose Recording VIERA Link Use HDMI1 4 for VIERA Link connection For details refer to eHELP Search by Purpose Functions VIERA Link HDAVI Control For more details on Other Connection refer to eHELP Search by Purpose Watching External Connection Cable arrangement Fix the cables using the cable clamp cable tie etc and then attach the terminal cover rear cover to the TV Fixing the cables using the c...

Page 15: ...MI3 terminal or HDMI4 terminal you cannot attach the terminal cover Keep the removed terminal cover for future use When using AV IN terminal or DIGITAL AUDIO you cannot attach the rear cover Keep the removed rear cover for future use Do not apply load to the terminal cover rear cover TH 49HX900Z_EN indd 15 TH 49HX900Z_EN indd 15 9 3 2020 9 54 13 AM 9 3 2020 9 54 13 AM ...

Page 16: ...Up Down 11 Numeric buttons 12 eHELP Built in Operating Instructions 13 MY APP 14 Input mode selection TV switches to Satellite TV Digital TV Analogue TV AV switches to AV input mode from Input Selection list 15 Audio Description 16 Subtitles 17 EXIT Returns to the normal viewing screen 18 HOME 19 APPS 20 Cursor buttons 21 RETURN Returns to the previous menu page 22 Channel Up Down 23 Sound Mute On...

Page 17: ... quality when Ambient Sensor in the Picture Menu is set to On 3 Remote control signal receiver Do not place any objects between the TV remote control signal receiver and remote control 4 Input mode selection Press repeatedly until you reach the desired mode Main Menu Press and hold for about 3 seconds to display main menu OK when in the menu system 5 Channel Up Down 6 Volume Up Down 7 Mains power ...

Page 18: ...ve all settings initialised by accessing Shipping Condition OTT service advertisement screen Set up the network connection Tick the TV signal mode to tune and then select Start Auto Tuning If satellite TV is selected select your preferred Satellite TV search mode Select your region Satellite Auto Tuning is now complete and the TV is ready for viewing If tuning has failed check the Satellite cable ...

Page 19: ...cess To access How to use green Keyword Search Search the content of eHELP in the keyword Search by Purpose Search the content of eHELP for each item Support Access the support information FAQs etc 3 Select the item Example select access To return to the previous screen field To scroll the description if more than 1 page While the description is highlighted To open the reference screen To display ...

Page 20: ... settings Shipping Condition in System Menu Setup Menu The image or sound from external equipment are unusual when the equipment is connected via HDMI Set HDMI Auto Setting Setup Menu to Mode1 p 13 No sound is produced from the connected HDMI equipment Set the audio output format of the connected HDMI equipment to PCM Intermittent Wi Fi Make sure the TV has a network connection with stable Wi Fi s...

Page 21: ...e moisture Caution Do not use a hard cloth or rub the surface too hard otherwise this may cause scratches on the surface Take care not to subject the surfaces to insect repellent solvent thinner or other volatile substances This may degrade surface quality or cause peeling of the paint The surface of the display panel is specially treated and may be easily damaged Take care not to tap or scratch t...

Page 22: ...range 950 MHz to 2150 MHz DiSEqC Version 1 0 Digital TV 8 MHz VHF UHF New Zealand free to air TV broadcast reception PAL B G Reception of Off air broadcast PAL 60 Hz Playback of NTSC tape from some PAL Video recorders VCR M NTSC Playback from M NTSC Video recorders VCR NTSC Playback from NTSC Video recorders VCR Satellite dish input Female F type 75 1 Aerial input Standard Belling Lee connector VH...

Page 23: ...mited 18 Sir Woolf Fisher Drive Highbrook East Tamaki Private Bag 14911 Panmure Auckland Tel 09 272 0100 Customer Care Center Email Customerservice nz panasonic com www panasonic co nz NEW ZEALAND TH 49HX900Z_EN indd 23 TH 49HX900Z_EN indd 23 9 3 2020 9 54 15 AM 9 3 2020 9 54 15 AM ...

Page 24: ...rear panel You should note this serial number in the space provided below and retain this book plus your purchase receipt as a permanent record of your purchase to aid in identification in the event of theft or loss and for Warranty Service purposes Model Number Serial Number Web Site http www panasonic com Panasonic Corporation 2020 English Printed in Malaysia 04 2020 TH 49HX900Z_EN indd 24 TH 49...

Reviews: