Panasonic Toughbook CF-50J2KUEKM, Operating Instructions Manual

Dealing with Problems (Summary)

26

Troubleshooting

„

Reference Manual

The Reference Manual is 
not displayed

z

Is Acrobat Reader installed?
If Acrobat Reader is not installed, run [c:\util\reader\acroreader51_enu_full.exe] in 
[start] - [Run] to reinstall the program.  When installing the program, do not change 
the installation destination folder.  If the destination folder is changed, the Reference 
Manual cannot be opened from [start] menu.

„

Fast User Switching function

Some applications do not 
work properly

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When switching to a different user with the Fast User Switching function, the follow-
ing problems may occur.
• Some applications may not work properly. 
• Key combination with 

Fn

 may not work.

• It may not be possible to set the settings of the display.
• The wireless LAN cannot be used.
• A serial mouse may not work.
• The B's CLiP icon will no longer be shown on the taskbar and B’s CLiP cannot be 

used.

In this case, log off all users without using Fast User Switching function, and try the 
operation once more. If the problem persists, restart the computer.

„

Others

No response 

z

Press 

Ctrl

+

Shift

+

Esc

 to open Task Manager and close the software application 

which is not responding.

z

After shutting down by pressing the power switch for more than four seconds, press 
the power switch to power on and open the application again.
If the program no longer works normally, delete the program using the following 
procedure.  Then reinstall the program.
[start] - [Control Panel] - [Add or Remove Programs]

When trying to play back 

video files using Windows

®

Media Player, the message 
[Codec required] appears, 
and the file cannot be 
played back

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Some video files use a Codec that is not installed as a standard.   In these cases, if 
you play back the video file after connecting to the Internet, the Codec may be 
downloaded automatically, allowing you to play back the file.

The shortcut icon for the 

Windows

®

 Media Player is 

not displayed on the desk-
top

z

Start up Windows

®

 Media Player from [start] - [All Programs].  Also, you can copy 

the icon from [All Programs] list to the desktop and use this icon to start Windows

®

Media Player.

Two shortcut icons for the 

Windows

®

 Media Player are 

displayed on the desktop

z

Did the user who first accepted the Windows

®

 Media Player license agreement have 

the administrator authority?  Two icons will be displayed until someone with the 
administrator authority accepts the license agreement, but either icon can be used 
to start the program.