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82

Troubleshooting (Advanced)

„

Fast User Switching Function

Some applications do not work prop-
erly.

z

When switching to a different user with the Fast User Switching function, the 
following problems may occur.
• Some applications may not work properly. 
• Key combination with 

Fn

 may not work.

• The display settings may not be possible.
• A serial mouse may not work.
• The B’s CLiP icon does not appear on the notification area and disc writing is 

not possible.

• <Only for model with wireless LAN>

Wireless LAN cannot be used.

• <Only for model with Bluetooth>

Bluetooth cannot be used.

In these cases, log off all users without using Fast User Switching function and 
perform the operation once more. If the problem persists, restart the computer.

„

Others

No response.

z

Press 

Ctrl

+

Shift

+

Esc

 to open Task Manager and close the software appli-

cation.

z

An input screen (e.g., password input screen at startup) may be hidden behind 
another window. Use 

Alt

+

Tab

 to check.

z

Shut down by pressing the power switch for four seconds or longer, and turn on 
the computer and open the application again. If Windows runs correctly, but the 
application software does not start, click 

 (Start) - [Control Panel] - [Uninstall 

a program] and remove the failing application software, then reinstall the appli-
cation software.

A motion image file cannot be played 
using Windows

®

 Media Player and the 

message [Codec required] appears.

z

Some motion image files require a Codec that is not installed as standard. In 
this case, connect to the Internet and try playback of the file again. The Codec 
may automatically be downloaded so you may be able to play it.

Summary of Contents for Toughbook CF-52GUNBX2B

Page 1: ...1 Reference Manual Personal Computer Model No CF 52 Series We recommend that this Reference Manual be printed ...

Page 2: ...t detected right click on the notification area and click Connect to a network and then click in the Connect to a network screen z Sound e g MP3 WMA and video e g MPG WMV recorded in PC Cards and SD Memory Cards may be interrupted during playback If this happens copy them to the hard disk drive and play back z Sound and video in AVI files may be interrupted or produce a time lag during playback If...

Page 3: ...play z The key combinations may not work with some applications z The pop up menu icon appears after logging on to Windows It may not appear in some application conditions 1 Only for model with Mobile Intel PM965 Express Chipsets Key Function Pop up menu icon Fn F1 Fn F2 LCD brightness Fn F1 down Fn F2 up Fn F3 Display switching Î page 45 When an external display is connected Internal LCD Simultan...

Page 4: ...n fine tuning the sound volume press and hold Fn and press F5 or F6 intermittently Fn F7 Activate sleep Î page 7 Fn F9 Remaining battery level When the battery pack is inserted in the computer Î page 14 Fn F10 Activate hibernation Î page 7 Key Function Pop up menu icon ...

Page 5: ... key combination A Press Fn once Locked B Press another key Lock released z When using successive Fn key combinations A Press Fn twice Locked B Press another key Fn key remains locked until you press Fn again Notification Make sounds when Fn key is pressed 2 Show status on screen Displays the Fn key status on the notification area Fn is locked Fn is not locked Disable popup The pop up menu icon wi...

Page 6: ...wing procedure A Click Start Control Panel User Accounts Change your Windows password B Click Create a password for your account and set the password C Click Start Control Panel Change battery settings Require a password on wakeup D Click Change settings that are currently unavailable A standard user needs to enter an administrator password E Check Require a password and click Save changes z Do no...

Page 7: ...ess switch Close or open the display Insert and remove the SD Memory Card Wait until the power indicator blinks green sleep or goes off hibernation z It may take one or two minutes to enter sleep or hibernation z At the beep 1 immediately release the power switch After releasing the switch do not operate it until the power indi cator blinks or goes off If you press and hold the power switch for lo...

Page 8: ...imately 15 seconds normally or 60 seconds when the computer is on a network Touch the keyboard except for password input touch pad or power switch Use an external mouse or other peripheral devices Connect or disconnect the AC adaptor Close or open the display Shut down or restart Windows Enter sleep or hibernation Wait approximately one minute Operate the wireless switch Insert and remove the SD M...

Page 9: ... setting for hibernation may change unexpectedly when you change the setting for sleep Confirm that the time to enter hibernation is 1 080 minutes default setting or longer below Hibernation 1 After the step 1 of Sleep setting above click Change advanced power settings 2 Double click Sleep and double click Hibernate after 3 Click the item and select the setting 4 Click OK Changing When the Compute...

Page 10: ...nter your password again in Confirm New Password and press Enter 6 In Setup Notice press Enter 7 Press F10 and then select Yes and press Enter CAUTION z Do not forget your password If you forget your Supervisor Password you will not be able to use your computer Con tact Panasonic Technical Support z When running the Setup Utility do not leave and go away from your computer even for a short time si...

Page 11: ...etup Utility Î page 67 CAUTION z For the data being read written on the original computer the Setup Utility settings must be the same as when the hard disk was removed z You cannot use the hard disk lock function without setting the Supervisor Password Set the Supervisor Password beforehand Î page 10 z When you have your hard disk drive repaired Contact Panasonic Technical Support Before sending b...

Page 12: ...read written and from being used to start the computer You can protect your data from unauthorized access or accidental overwriting 1 Select Disable in DVD Operation in the Security menu of the Setup Utility Î page 67 NOTE z This does not work for USB CD DVD drive Disabling CD DVD Drive ...

Page 13: ...s in progress Green The battery is fully charged Blinking green In high temperature mode the battery pack is discharging the power to 80 1 of normal tem perature mode Î page 15 Do not remove the battery pack in this status Red The remaining battery is approximately 9 or less Blinking red The battery pack or the charging circuit is not operating properly Blinking orange The battery cannot be charge...

Page 14: ... actual remaining battery charge in the cases as below To correct the display perform the Battery Recalibration Î page 17 The battery indicator remains red The indicator lights orange and the display shows 99 for a long time Low battery warning appears soon after a short time of use This can occur when the computer is in sleep for a long time without power supply from the AC adaptor z The battery ...

Page 15: ...quivalent to an 80 charge level for normal temperature mode z After switching from Normal Temperature to High Temperature or vice versa the remaining battery capacity will not be displayed correctly until the battery pack is completely discharged or fully charged z In the Auto mode Once the computer has automatically switched from the normal temperature mode to the high temperature mode the comput...

Page 16: ...rams and Windows then confirm that the power indicator is off z If you have a fully charged spare battery turn off the computer replace the battery and turn the computer on again z Connect the AC adaptor and charge the battery z If you have a fully charged spare battery turn off the computer replace the battery and turn the computer on again When the computer enters hibernation with the battery do...

Page 17: ...sage requests shut down of Windows click Yes The battery recalibration starts After the battery pack is fully charged discharging starts When the discharging is completed the power goes off automatically After the battery recalibration is finished normal charging starts NOTE z The temperature range should be 10 C to 30 C 50 F to 86 F z The battery recalibration may take a long time due to the larg...

Page 18: ...ime Charging starts automatically when the AC adaptor is connected to the computer z Use only the specified battery pack with your computer z In sleep do not remove replace the battery pack Otherwise your data will be lost and the computer may be damaged 1 Turn off the computer z Do not use the sleep function 2 Reverse the computer and remove the cover A Press and hold the mark part A B Slide and ...

Page 19: ... connector 4 Slide the cover back Push the cover until it clicks CAUTION z Make sure the latch is securely locked otherwise the battery pack may fall when you carry the computer z Do not remove the battery pack forcibly when the latch is locked Doing so may damage the battery pack ...

Page 20: ...want to change 3 Change the settings z Change advanced power settings You can make more detailed settings 4 Click Save changes 1 Click or on the notification area and click More power options 2 Click Create a power plan click the basic plan and input the name of power plan 3 Click Next 4 Change the settings and click Create z To change the settings or to make more detailed settings above Changing ...

Page 21: ...When I close the lid of my portable computer NOTE z Refer to the catalogs etc for the latest information about optional devices z Read the instruction manuals of the devices carefully 1 Disable the multimedia pocket device function A Click on the notification area B Select the multimedia pocket device and then click OK C Confirm that the multimedia pocket device indicator and the hard disk drive i...

Page 22: ... device z When you carry the computer confirm that the release button is surely locked so that the device does not fall z Be sure to insert the device into the multimedia pocket for use NOTE z The procedure to disable the multimedia pocket device is not necessary when you remove the device after turning off the computer z You can see that the device is recognized or not by double clicking on the n...

Page 23: ...he notification area right click and click Eject to eject a disc Eject discs only as described above z When inserting or removing a disc be careful not to touch the lens of the drive z Do not leave the tray open and do not touch the lens The lens and disc can become dusty in some conditions It may cause malfunction in reading or writing z Do not apply excessive force to the tray in the open positi...

Page 24: ...e surface of the disc with a ballpoint pen or other writing instrument Do not attach stickers to discs Do not drop bend or place heavy objects on top of discs Do not place or store discs in locations exposed to heat direct sunlight humidity or dust If a disc is brought from a cold to a warm location condensation may form on the disc For read only discs wipe off the condensation using a soft dry li...

Page 25: ...dge type or removable cartridge type can be used 2 Does not support DVD RW Ver 1 0 z You can read from the following discs Disc Information CD R CD RW DVD RAM 1 DVD R DVD R DL DVD RW 2 R R DL RW CD ROM CD DIGITAL AUDIO CD TEXT CD EXTRA Video CD Photo CD DVD ROM DVD Video Recordable VIDEO CD ...

Page 26: ...strial Co Ltd HITACHI MAXELL Ltd R RW MITSUBISHI KAGAKU MEDIA CO Ltd RICOH Co Ltd High Speed RW RICOH Co Ltd R DL MITSUBISHI KAGAKU MEDIA CO Ltd DVD R for General 1X SPEED 4 7 GB 1 2X SPEED 4 7 GB 1 4X SPEED 4 7 GB 1 8X SPEED 4 7 GB 1 16X SPEED 4 7 GB DVD R DL 2 4X SPEED 8 5 GB 2 8X SPEED 8 5 GB DVD RW 1X SPEED 4 7 GB 9 4 GB 1 2X SPEED 4 7 GB 9 4 GB 2 4X SPEED 4 7 GB 9 4 GB 2 6X SPEED 4 7 GB 9 4 G...

Page 27: ...D Video DVD Video with multiple region codes Confirm Region appears Select the region code and click OK Play now begins CAUTION z You can change the region code setting up to five times including the initial setting Be extremely careful because you cannot change the region code anymore after the fifth change even if you reinstalled the operating system z Any problem resulting from illegal changing...

Page 28: ...ibration of the CD DVD drive is excessive check the disc If the disc is normal and is inserted correctly set DVD Drive Speed to Low in the Main menu of the Setup Utility Î page 65 When using B s Recorder select writing speed 8x or less to minimize vibration z For AutoPlay CD If an AutoPlay CD does not start after the computer resumes from sleep or hiberna tion remove the disc from the drive and th...

Page 29: ...essary Perform the following procedure for physical format Physical format procedure for DVD RAM disc 1 Log on to Windows as an administrator 2 Set a DVD RAM disc to be formatted into the drive 3 Click Start input c Program Files Panasonic DVD RAM driver DVDForm exe in Start Search and press Enter 4 Select the type of format input the Volume label remove the check mark for Quick format in Option a...

Page 30: ... If this files does not exist reinstall WinDVD To access the online manual After starting WinDVD perform either of the following procedures z Click on the WinDVD control panel z Right click on the WinDVD screen and click Help CAUTION z Do not start WinDVD while the hard disk drive indicator is blinking immediately after the computer is turned on z While WinDVD is running do not Enter sleep or hibe...

Page 31: ...ontrol Panel Uninstall a program Refer to the instruction manual for the name of player software Set WinDVD as the playback software if you can select the option in the player software settings z Playback may not be possible depending on the DVD recorder or the discs z You must finalize 1 DVD R DVD R DL DVD RW R R DL and RW before playback For further information refer to the instruction manual of...

Page 32: ...ion Not pre installed Needs to be installed when using B s CLiP discs made on other computers For further information refer to the software s online manual Î page 34 Applicable Media z CD R 1 z CD RW z DVD RAM 1 2 z DVD R 1 z DVD R DL 1 z DVD RW 3 z R 1 z R DL 1 z RW 1 You can use on B s Recorder only and cannot read from or write to the disc using B s CLiP 2 If you write to DVD RAM using B s Reco...

Page 33: ...rd and click OK 4 Follow the on screen instructions from here B s Recorder 1 Double click B s Recorder main window launcher window on the desktop z Alternatively you can click Start All Programs B H A B s Recorder GOLD8 BASIC B s Recorder GOLD8 B s Recorder main window TaskGate launcher window B s CLiP Installation required You can use B s CLiP when or is displayed on the notification area No disc...

Page 34: ...imedia pocket device indicator is on Note the following during background formatting You can read from or write to a disc You can remove the disc even while the multimedia pocket device status indicator is on Right click on the notification area and click Eject to remove the disc If the disc is removed before completely formatted the background formatting will restart when the disc is returned to ...

Page 35: ...irst determine the media that contains the card driver e g CD ROM then attach the device for that media to the multimedia pocket Once the installation screen for the card s driver appears equipment you then connect to the multimedia pocket will not be recognized z If the dummy card is inserted remove it To insert the card 1 Open the cover C and insert the ExpressCard D or the PC Card E with the la...

Page 36: ...usly z After repeating insertion and removal some types of card will not be recognized In this case restart the computer z If the computer freezes after resuming from sleep or hibernation remove and reinsert the card If the problem persists restart the computer z When a card is inserted power consumption increases Remove the card when it is not in use especially when oper ating by battery power z ...

Page 37: ... other devices format the card on the devices For further information refer to the instruc tion manual of the devices Handling and storage cautions z Store the SD Memory Card in the case after removing it from the computer z Do not Disassemble or modify the card Hit bend or drop the card Touch the terminals with fingers or metal object Remove the labels of the card Attach other labels or stickers ...

Page 38: ...sumes absolutely no liability for any loss of data recorded by the user or any other damages direct or indirect z Do not forcibly draw out the card or the dummy card otherwise the slot may be damaged z Insert the card in the correct direction otherwise the card and the slot may be damaged z After resuming from sleep or hibernation do not access the SD Memory Card for approximately 30 seconds To in...

Page 39: ...39 SD Memory Card 2 Remove the card A Press the card so it comes out of the slot B Draw it straight out ...

Page 40: ...ry hot location for a long time Remove the card immediately after inserting it To insert the card 1 Insert the Smart Card with the contact part A in front z Insert the card until it surely fits in the slot To remove the card 1 Press the eject button B The Smart Card pops out CAUTION z Use the eject button to remove the card otherwise the reading contact may be damaged Inserting Removing the Smart ...

Page 41: ...rom the human body When inserting and removing RAM modules do not touch the terminals or internal components and do not allow foreign particles to enter the slots Doing so may cause damage fire or electric shock This computer has two RAM module slots z When using a RAM module insert it in SLOT 1 At purchase the RAM module is in SLOT 1 z When using an extra RAM module insert it in SLOT 2 1 Turn off...

Page 42: ...and battery pack CAUTION z Set the cover correctly and tighten screws firmly NOTE z If it is hard to insert or to press down the RAM module do not try forcibly but check the module s direction z Use the appropriate screw driver so as not to strip the thread of screw z If the RAM module is recognized correctly the total size of the main unit memory and RAM module memory is dis played on the Informa...

Page 43: ...e computer It also allows you to connect various peripherals Connect the port replicator to the expansion bus connector A on the bottom of the com puter For further information refer to the instruction manual of the port replicator NOTE z Use only the specified port replicator CF VEB521 series z Hot or warm docking undocking is not possible with the port replicator ...

Page 44: ...xternal displays may be distorted or may not display the mouse cursor correctly In this case set the settings to lower value z When you use the simultaneous display DVD Video MPEG files and other motion image files may not be played back smoothly z Carefully read the instruction manual of the external display z When connecting an external display that does not conform to the Plug Play standards se...

Page 45: ...tion Advanced Settings 2 Click display 2 and add a check mark for Extend my Windows desktop onto this moni tor then click Apply If a check mark is already added remove and add the check mark 3 Make the settings for each display 4 Select OK Only for model with Mobile Intel GM965 Express Chipsets 1 Display Intel R Graphics Media Accelerator Driver for mobile screen Click Start Control Panel Adjust s...

Page 46: ...e applications z When you click the maximize button the window is displayed on one of the displays You cannot move the maximized window to the other display z You cannot switch the display by pressing Fn F3 z The pop up menu icon displayed by Fn key combination appears only on the primary device ...

Page 47: ...ep A 2 Remove the USB device NOTE z You may need to install the driver for the USB device Follow the on screen instructions or refer to the instruction man ual of the USB device z You may need to install the driver again when connecting the device to another port z When a USB device is connected sleep and hibernation may not function normally If the computer does not start up normally remove the U...

Page 48: ...ke Up according to the following procedure A Click Start Computer System properties Device Manager z A standard user needs to enter an administrator password B Display the USB device connected to the port replicator right click and click Properties C Remove the check mark for Allow this device to wake the computer in Power Management and click OK ...

Page 49: ...will not be recognized 1 Turn on the computer and the IEEE 1394 device 2 Open the cover and connect the IEEE 1394 device to the IEEE 1394 interface connector A For further information refer to the instruction manual of the IEEE 1394 device NOTE z You may need to install the driver for the IEEE 1394 device Follow the on screen instructions or refer to the instruction manual of IEEE 1394 device To r...

Page 50: ...lightning strike 1 Open the cover A and connect the computer and the telephone jack B using the telephone cable included C z Hold the cable so that the shape of the connector D matches the port and insert fully until it clicks 2 Click Start Control Panel Connect to the Inter net Dial up and change the settings as necessary NOTE z Do not enter sleep or hibernation during communications z To remove ...

Page 51: ...click Modems and then double click the internal modem 6 Click Power Management and add a check mark for Allow this device to wake the com puter and then click OK To set the time to return the computer to sleep The computer will enter sleep after the set time even when the communication is not completed You can avoid such uncom pleted communication if you select Never but the computer does not retu...

Page 52: ...time to respond so set the calling time longer than normal If this is not possible on the transmission side reduce the number of rings before answering on the software that you are using to keep the com puter in idle waiting for the call ...

Page 53: ...aptor When not using Wake Up from LAN function disable this function Î page 55 z Even when a password is set in the Setup Utility and Password on boot is set to Enable entering the password is unnecessary for turning on or resuming the computer z This function is off under the following conditions When you turn the computer off by pressing the power switch for four seconds or longer e g after a hu...

Page 54: ... Intel R 82566MM Gigabit Network Connection and then click Advanced 6 Click Enable PME in Property and select Enabled in Value and click OK NOTE z The computer may accidentally turn on if the linkage status is changed To prevent the accidental startup make the setting by the following steps A Click Start Computer System properties Device Manager z A standard user needs to enter an administrator pa...

Page 55: ... click Power Management 3 Select the setting for Allow the computer to turn off this device to save power and Allow this device to wake the computer and click OK We recommend you to make the above two settings ON OFF simultaneously NOTE z The computer may start up if accessed by another computer on the network The following procedure can be used to prevent startup due to unintentional access by a ...

Page 56: ... to ON NOTE z If you uninstall the Wireless Switch Utility set the wireless switch to ON z Do not turn on off the switch repeatedly at too short intervals z Do not restart log off or enter sleep or hibernation immediately after turning on off the switch z Do not turn on off the switch while Windows is starting up z To use wireless communication set the wireless devices Wireless LAN Bluetooth Wirel...

Page 57: ...vice you want to enable or disable To change the function of the Wireless Switch In the default setting the Wireless Switch enables all wireless devices when it is set to ON You can change this function Selects the device for which to turn the device status on each time with the dialog box Display a dialog each time you set the Wireless Switch to ON so you can choose which wireless device to enabl...

Page 58: ...e oven is used near by z To use wireless LAN set Wireless LAN to Enable default in the Advanced menu of the Setup Utility Î page 66 z It may take some time to turn off wireless LAN after switching the wireless switch to off Before using a wireless LAN turn the wireless LAN communication on Turning on off the wireless LAN communication 1 Slide the wireless switch to turn ON OFF wireless LAN Î page ...

Page 59: ...cess point and click Connect 4 Input the key you set for the access point to recognize the computer and click Connect Wait for the computer to connect to the wireless LAN access point When Successfully connected to XXXX is displayed the wireless LAN setting is complete z Save this network Add a check mark to save the password settings etc z Start this connection automatically Add a check mark so t...

Page 60: ...t the connec tion will be temporarily interrupted z You can also change the IEEE802 11a setting in Device Manager A Click Start Computer System properties Device Manager z A standard user needs to enter an administrator password B Double click Network adapters and double click Intel R Wireless WiFi Link 4965AG C Click Advanced and then select Wireless Mode in Property D Select the settings in Valu...

Page 61: ...wave oven is used near by z It may take some time to turn off Bluetooth after switching the wireless switch to off z When you uninstall the Bluetooth Driver turn Bluetooth off Before using a Bluetooth turn the Bluetooth communication on Turning on off the Bluetooth communication 1 Slide the wireless switch to turn ON OFF Bluetooth Î page 56 1 Place the cursor over the Wireless Switch Utility icon ...

Page 62: ...on 2 Remove the battery pack Î page 18 3 Insert Remove the hard disk drive z To remove Slide and hold the latch A and slide and lift the cover B carefully The hard disk drive is attached behind the cover Slide the cover back z To insert Insert the hard disk drive until it clicks 4 Insert the battery pack Î page 18 CAUTION z Confirm that the latch is surely locked so that the hard disk drive does n...

Page 63: ...n you start the Setup Utility with Supervisor Password z You can make the settings of all items of the Setup Utility When you start the Setup Utility with User Password z Note the following In the Advanced and Boot menus you cannot make the settings of all items In the Security menu you can change only the User Password when User Password Protection is set to No Protection You cannot delete the Us...

Page 64: ...Language English Japanese Model No Computer information cannot be changed Serial No CPU Type CPU Speed BIOS Embedded Controller System Memory Available Memory Video RAM Only for model with Mobile Intel PM965 Express Chipsets Hard Disk Optical Drive Accumulative Operating Time ...

Page 65: ...ay is not connected the information appears on the internal LCD even though an external monitor is selected Only for model with Mobile Intel PM965 Express Chipsets External Monitor Internal LCD Simultaneous Only for model with Mobile Intel GM965 Express Chipsets External Monitor Internal LCD DVD Drive Speed High Low Environment Normal Temperature High Temperature Auto Current Status Only when Envi...

Page 66: ...r On by LAN Can be changed only when LAN is set to Enable To use Power On by LAN make additional settings in Device Manager Î page 54 Deny Allow Wireless LAN Only for model with wireless LAN Disable Enable Wireless WAN Only for model with wireless WAN Disable Enable Bluetooth Only for model with Bluetooth Disable Enable Wireless Switch Disable Enable PC Card Slot Disable Enable ExpressCard Slot Di...

Page 67: ... boot screen However F2 and F12 will work even if the message is not displayed Disable Enable Boot First Menu Disable Enable Hard Disk Lock Disable Enable User Password Protection No Protection Protected XSet User Password Enter the sub menu DVD Operation Disable Enable XEmbedded Security TPM Sub Menu For information on TPM refer to the Installation Manual of Trusted Platform Module TPM Click Star...

Page 68: ... device with Ï and Ð and then press X To return to the default setting press 1 NOTE z The default order is USB FDD Hard Disk Optical Drive PCI LAN z To boot from the following devices confirm the settings as below Boot Menu Boot priority order 1 USB FDD 1 2 Hard Disk xxxxxxxxxx 3 Optical Drive xxxxxxxxxx 4 PCI LAN xxxxxxxxxx 5 6 7 8 Excluded from boot order 2 USB KEY USB HDD USB CDD USB LS120 To b...

Page 69: ...n the Security menu is set to Enable Î page 67 When you change the setting in the Boot menu Boot Menu will be changed accordingly Exit Menu Save Values Exit To save the changes to CMOS and reboot Exit Without Saving Changes To exit without saving the changes to CMOS Get Default Values To return the settings to the default values Load Previous Values To load the previous values from CMOS Save Curre...

Page 70: ... the loupe window click the Hide button B Alternatively you can click any part out of the loupe window or press and hold Alt and right click z To change the loupe window size drag the bottom right corner C The size range you can enlarge shrink depends on the screen s resolution NOTE z The magnified text or image in the loupe window is fixed at the moment that the part is magnified e g at the momen...

Page 71: ...mple Ctrl Alt C Click either Right click or Left click to use in combination with the key s selected in step B above z When using the keyboard A Click Keyboard B Click the text box and then press the key used for the shortcut e g Alt Z Ctrl Alt Z etc Window shape Select the shape of the loupe window Autorun You can turn on off autorun of the Loupe Utility and the explanation window Restore Default...

Page 72: ...g the CPU memory and supported system 1 Click Start All Programs Panasonic DMI Viewer The DMI Viewer screen appears 2 Click the item to display the detailed information To save the information as a text file 1 To save the item that is displayed Click File Save Selected Data To save all items Click File Save All Data 2 Select the folder input the file name then click Save ...

Page 73: ...pport et migwiz c windows support et tools Finnish c windows support fi migwiz c windows support fi tools French c windows support fr migwiz c windows support fr tools Croatian c windows support yx migwiz c windows support yx tools Hungarian c windows support hu migwiz c windows support hu tools Italian c windows support it migwiz c windows support it tools Lithuanian c windows support lt migwiz c...

Page 74: ...gwiz c windows support hk tools Arabic c windows support ar migwiz c windows support ar tools Hebrew c windows support iw migwiz c windows support iw tools Japanese c windows support ja migwiz c windows support ja tools Korean c windows support ko migwiz c windows support ko tools Brazilian Portuguese c windows support xc migwiz c windows support xc tools Thai c windows support th migwiz c windows...

Page 75: ...ot enter sleep or hibernation Remove the disc Cannot enter sleep or hibernation automatically z Disconnect peripheral devices z When a disc formatted using B s CLiP is in the CD DVD drive the computer will not enter sleep or hibernation Remove the disc The computer does not resume z If you press and hold the power switch for four seconds or longer the power will be turned off forcibly and the comp...

Page 76: ...s Caps Lock to cancel Cannot enter special characters ß à ç etc and symbols z Use the character map Click Start All Programs Accessories Sys tem Tools Character Map Disc Operation The CD DVD drive does not work nor mally z Set DVD Operation to Enable in the Security menu of the Setup Utility Î page 67 z Clean the lens Î page 23 z Check the disc condition Î page 24 Cannot play back TV programs reco...

Page 77: ... disc operation problems z Use another drive or media Network Cannot connect to a network z Set LAN Modem to Enable in the Advanced menu of the Setup Utility Î page 66 Cannot check the computer s MAC address z Follow the steps below A Click Start All Programs Accessories Command Prompt B Input getmac fo list v and press Enter z Insert a space between fo and list and between list and v C Wireless L...

Page 78: ...h 11 1 when using IEEE802 11b g Check the channel being used by the access point 1 In case of wireless communications the frequency band being used can be divided into segments so that different communications can be conducted on each band segment A Channel refers to the individual frequency bandwidth divisions Connecting Peripherals An error occurs while installing the driver z When you install a...

Page 79: ...save power in Power Management This item may be unavailable for some types of devices The connected mouse does not work z Check the mouse connection z Install the driver compatible with the connected mouse If the mouse does not work even after installing the driver set Touch Pad to Disable in the Main menu of the Setup Utility Î page 65 USB floppy disk drive does not work as a boot drive z You can...

Page 80: ...nter is not online z No paper is in the printer tray or there is a paper jam z Turn on the printer and connect it to the computer and then restart the com puter z Check the network connection if the printer is connected via network LAN transmission speed slows down noticeably Poor performance during data trans mission via a PC Card e g distorted video image when writing to a DV camera using an IEE...

Page 81: ... device z Set PC Card Slot and ExpressCard Slot to Enable in the Advanced menu of the Setup Utility Î page 66 z The port settings are not correct z Read the instruction manual of the card or contact the manufacturer of the card z Remove the card and insert it again Î page 35 z The driver is not compatible with the operating system SD Memory Card Cannot use an SD Memory Card z Set SD Slot to Enable...

Page 82: ...persists restart the computer Others No response z Press Ctrl Shift Esc to open Task Manager and close the software appli cation z An input screen e g password input screen at startup may be hidden behind another window Use Alt Tab to check z Shut down by pressing the power switch for four seconds or longer and turn on the computer and open the application again If Windows runs correctly but the a...

Page 83: ... Disable the automatic save function for management information his tory in Hard Disk Status of PC Information Viewer and click OK A standard user needs to enter an administrator password z As long as it is activated the PC Information Viewer will appear in front of all other screens 1 Click Start All Programs Panasonic PC Information Viewer PC Information Viewer 2 Select the item to display the d...

Page 84: ...TE z The image is a bitmap file in 256 colors z When using the extended desktop Î page 45 a copy of the primary device screen is saved z The default key combination to copy is Ctrl Alt F8 You can change it in the following procedure A Log on to Windows as an administrator B Click Start All Programs Panasonic PC Information Viewer C Right click Screen Copy and click Properties Shortcut D Click Shor...

Page 85: ...emarks of Microsoft Corporation of the United States and or other countries Intel Core and Centrino are either registered trademarks or trademarks of Intel Corporation SD Logo is a trademark Adobe the Adobe logo and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries PhoenixBIOS is a trademark and or registered trade...

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