26
Troubleshooting (Basic)
Get
ting St
arted
U
seful In
formati
on
Troubleshooting
Appendix
Recover Pro
Cannot install Recover Pro
Recover Pro cannot be installed when four primary partitions exist. Reduce the number
of primary partitions to three or less before installation. You can check the number of the
primary partitions in the order of [start] - [Control Panel] - [Performance and Mainte-
nance] - [Administrative Tools] - [Computer Management] - [Disk Management].
Recover Pro cannot be installed when a backup area is remaining on the hard disk.
Try one of the following methods:
• If the backup area has complete backup data and you want to restore that data:
Follow the “Complete Restore” instructions in “Hard Disk Backup Function (Recover
Pro)” (
page 18) to restore the data.
• To return the computer to its condition at the time of shipment:
Reinstall the software (
page 20).
• In step
10
, do not select “3. Reinstall Windows to the first partition.”
• If you do not need the data in the backup area, or if it is corrupted, or if does not
include complete backup data:
A
Access [http://www.phoenix.com/en/CServices/Utilities/
Pro+6.htm#Where], and download/install “Cleanup Utility for Recover Pro
6”.
B
Delete the backup area using “Cleanup Utility for Recover Pro 6”.
C
Reinstall Recover Pro.
In this case, all data in the backup area will be lost.
An unnecessary backup
area is present (is left) when
Recover Pro is not installed.
Perform the following steps.
A
Access [http://www.phoenix.com/en/CServices/Utilities/
Pro+6.htm#Where], and download/install “Cleanup Utility for Recover Pro
6”.
B
Delete the backup region using “Cleanup Utility for Recover Pro 6”.
Some parts of the hard disk
cannot be File Backed up.
The hard disk area encrypted by security software may not be backed up. Exclude the
area from the File Backup object.
Others
No response.
Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application that
is not responding.
An input screen (e.g., password input screen at startup) may be hidden behind another
window. Press
Alt
+
Tab
to check.
Press the power switch for four seconds or longer to shut down the computer, and then
press the power switch to turn it on. If the application program does not work normally,
uninstall and reinstall the program. To uninstall, click [start] - [Control Panel] - [Add or
Remove Programs].
Summary of Contents for Toughbook CF-74JDMBD2M
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