108
Troubleshooting (Advanced)
Cannot print.
z
Check the printer connection.
z
Turn on the printer.
z
The printer is not online.
z
No paper is in the printer tray or there is a paper jam.
z
Turn on the printer and connect it to the computer, and then restart the
computer.
LAN transmission speed slows down
noticeably.
<Only for model with wireless LAN>
Wireless LAN connection is cut.
z
Try the following settings.
Click
(Start) - [Control Panel] - [System and Security] - [Power Options], and
select [High performance], then close the window.
Touchscreen
The cursor does not work.
z
Connect the external mouse correctly.
z
Restart the computer using the keyboard.
Press
(Windows)
and press
2 times, and press
to select [Restart]
and press
(Enter).
*4
When the Sticky Key function is enabled (at the time of purchase), press
(Windows)
3 times.
z
If the computer does not respond to keyboard commands, read “No response.”
(
Cannot point the correct position using
the included stylus.
z
Perform the touchscreen calibration (
).
Cannot input using the touchscreen
z
Set [Touchscreen Mode] to [Auto] or [Touchscreen Mode] in the [Main] menu of
the Setup Utility (
).
Cannot use scroll function of scroll but-
ton on the Internet Explorer.
z
Use Touchscreen.
z
Move the mouse cursor to outside of Internet Explorer, and return to Internet
Explorer.
SD Memory Card
Cannot use an SD Memory Card.
z
Set [SD Slot] to [Enabled] in the [Advanced] menu of the Setup Utility (
Connecting Peripherals
