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Troubleshooting (Advanced)
You can check the computer’s usage status in the PC Information Viewer. You may need this information when calling
Panasonic Technical Support for advice.
NOTE
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This computer periodically records the management information of the flash memory etc. The maximum data volume
for each record is 2048 bytes. The information is only used for estimating the cause when the flash memory goes
down by any possibility. They are never sent to outside via network nor used for any other purpose except for the pur-
pose described the above.
To disable the function, add a check mark for [Disable the automatic save function for management information his-
tory] in [Hard Disk Status] of PC Information Viewer, and click [OK].
• A standard user needs to enter an administrator password.
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As long as it is activated, the PC Information Viewer will appear in front of all other screens.
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Depending on your network environment, it may take sometime to start up PC Information Viewer.
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If you use a guest account to log in, some information will be displayed as [Not Found].
1
Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer] - [PC Information
Viewer].
2
Select the item to display the detailed information.
Others
No response.
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Press
Ctrl
,
(Shift)
,
Fn
and
Tab
(ESC)
to open Task Manager and
close the software application.
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An input screen (e.g., password input screen at startup) may be hidden behind
another window. Use
Alt
+
Tab
to check.
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Shut down by pressing and holding the power switch for 4 seconds or longer,
and turn on the computer and open the application again. If Windows runs cor-
rectly, but the application software does not start, click
(Start) - [Control
Panel] - [Uninstall a program] and remove the failing application software, then
reinstall the application software.
*5
For Numeric keyboard model, use a USB keyboard or software keyboard.
*6
For Numeric keyboard model :
Esc
Checking the Computer’s Usage Status
