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Troubleshooting

List of Error Codes

When turning on the computer, if one of the following error codes or messages is displayed, follow the instructions 
shown below.
If the problem persists, or if the error code or message displayed is not shown here, contact your technical support 
office.

Error Code/Message

Action

0211: Keyboard error

z

If an external keyboard is connected, disconnect these devices.

0251: System CMOS checksum 
bad - Default configuration used

An error has occurred in the memory that stores the Setup Utility settings.  This 
error occurs when the memory content is changed through some inadvertent 
operation by a program or other function. 

z

Run the Setup Utility and load the default values, then change the settings to 
the appropriate values as needed. (

Î

page 29)

z

If the problem persists, the internal clock battery may need to be replaced. 
Contact your technical support office.

0271: Check date and time set-
tings

The date and time setting are incorrect.

z

Set the date and time correctly in the [Main] menu of the Setup Utility. 
(

Î

page 31)

z

If the problem persists, the internal clock battery may need to be replaced. 
Contact your technical support office.

0280: Previous boot incomplete - 
Default configuration used

Startup has failed repeatedly, so the Setup Utility settings have been returned to 
their default values, and the computer has been booted.

z

Run the Setup Utility and load the default values, then change the settings to 
the appropriate values as needed. (

Î

page 29)

Press <F2> to Setup

z

Write down the error details and press the 

F2

 key to run the Setup Utility. Con-

firm the settings, and change the settings to the appropriate values as 
needed. (

Î

page 29)

Operating System not found

The OS is not properly installed on the floppy disk or the hard disk that you are 
trying to boot from.

z

If the computer cannot be booted from the floppy disk, check the floppy disk 
drive to ensure that the disk is in fact bootable, and change it to another if not.

z

If the computer cannot be booted from the hard disk, confirm whether the hard 
disk is properly recognized in the [Information] menu of the Setup Utility. 
(

Î

page 31)

• If the hard disk is recognized (“xx GB” is displayed), perform the reinstal-

lation procedure. 

• If the hard disk is not recognized (“none” is displayed), contact your 

technical support office.

z

If a device is connected to the USB port, disconnect the device, or run the 
Setup Utility and set [Legacy USB Support] in the [Advanced] menu to [Dis-
able]. (

Î

page 32)

Summary of Contents for Toughbook CF-W4HCEZZBM

Page 1: ...d 25 Using the Fn Key 26 Expanding Memory 27 Setup Utility 29 Usage Handling Maintenance 35 Wireless LAN Only for models with wireless LAN 37 Windows Antivirus Protection 38 Using CD DVD 41 Use of Peripheral Devices Internal Hard Disk 42 List of Error Codes 43 Dealing with Problems Summary 44 Reinstalling Software 50 LIMITED USE LICENSE AGREEMENT 54 Hard Disk Backup Function 56 When Disposing of T...

Page 2: ...o liabil ity for damage incurred directly or indirectly from errors omissions or discrepancies between the computer and the manuals Trademarks Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation of the United States and or other countries Intel Pentium and PROSet are either registered trademarks or trademarks of Intel Corporation SD Logo is a trademark Adobe t...

Page 3: ...roduct is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the fre quency range 5 15 to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite sys tems High power radars are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cau...

Page 4: ...S NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective opera tional and safety requirements as prescribed in the appro priate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment u...

Page 5: ...ed as primary users mean ing they have priority of 5250 5350 MHz and 5650 5850 MHz and these radars could cause interference and or damage to LELAN devices Important Safety Instructions Importantes Mesures De Sécurité When using your telephone equipment basic safety pre cautions should always be followed to reduce the risk of fire electric shock and injury to persons including the fol lowing 1 Do ...

Page 6: ...nformation We are not responsible for any radio or television interference caused by unauthorized modification of this product The correction of interference caused by such unauthorized modification will be the responsibility of the user We and its authorized resellers or distributors are not liable for damage or violation of government regulations that may arise from failing to comply with these ...

Page 7: ...llowing public network In all the countries of European Economical Area Public Switched Telephony Networks Technical Features The terminal equipment includes the following features DTMF dialing Maximum bitrate receiving mode 56 kbit s Maximum bitrate sending mode 33 6 kbit s This product is designed to interwork with the Public Switched Telecommunication Networks in UK Ireland Nether lands Sweden ...

Page 8: ... If the plug is not inserted completely fire due to overheat ing or electric shock may result Do not use a damaged plug or loose AC outlet Do Not Place Containers of Liquid or Metal Objects on Top of the Computer If water or other liquid spills or if paper clips coins or for eign matter get inside the computer fire or electric shock may result If foreign matter has found its way inside immediately...

Page 9: ...imental health effects on the eyes or hands Do Not Look into the CD DVD Drive Looking directly at the internal laser light source may result in damage to eyesight Do Not Use Disks That Are Cracked or Deformed Because the disks rotate at high speeds damaged disks may break apart causing injury Disks that are not round and disks that have been repaired using adhesives are similarly dangerous and so ...

Page 10: ...period of time a month or more charge or discharge use the battery pack until the remaining battery level becomes 30 to 40 and store it in a cool dry place z This computer prevents overcharging of the battery by recharging only when the remaining power is less than approx 95 when Economy Mode ECO is enabled 75 of capacity z The battery pack is not charged when the computer is first purchased Be su...

Page 11: ...ced Security Technologies is indicated as Windows or Windows XP z In this manual the following software packages are described as follows WinDVD 5 OEM Version as WinDVD B s Recorder GOLD8 BASIC as B s Recorder B s CLiP 6 as B s CLiP z Optional Products or Accessories Confirm the latest information on optional products or accessories from other sources Usage Precautions About Notations Notations Me...

Page 12: ...Log on to Windows with the administrator authority and click start Help and Support NOTE z If a user has logged on to Windows without the administrator authority some parts in Help and Support cannot be displayed Manual Types and Contents Using the hard copy Operating Instructions This manual This manual explains startup methods and basic operations required when using the computer for the first t...

Page 13: ...etting for when the AC adaptor is con nected and for when it is not connected J Speaker z To adjust the volume Fn F5 down Fn F6 up z Speaker on off Fn F4 K LAN Port Connect LAN cable If the mini port replicator is connected to the computer connect the LAN cable to the LAN port on the mini port replicator You cannot use the LAN port on the computer Î LAN in onscreen Reference Manual L Modem Port Co...

Page 14: ...ode Î Standby Hibernation Functions in onscreen Reference Manual z When the computer is in standby or hibernation mode open the display to restart operations I Microphone Jack Use only a monaural condenser microphone miniature jack Using an input source other than a monaural condenser microphone may not allow audio to be input or may damage the equipment J Headphone Jack Use this jack to connect h...

Page 15: ... lit Economy Mode ECO disabled z Green Economy Mode ECO enabled z Blinking green Economy Mode ECO enabled Discharging until the remaining battery power is 80 or less Battery indicator z Not lit Battery pack is not connected or no charging z Orange 1 Charging in progress If Bat tery Charging Indicator in the Main menu of the Setup Utility is set to Flash ing the indicator will alternately become li...

Page 16: ...battery pack A Slide the left side latch A to the unlock position B Make sure the battery pack is facing the correct direction slide it in the direction of the arrow C Slide the left side latch to the lock position and then check to ensure that the battery pack is held firmly Right side latch is locked automatically CAUTION z Confirm that the latch is properly locked If it is not the battery pack ...

Page 17: ...g impact Using the AC adaptor after a strong impact such as being dropped may result in electrocution short circuit or fire z Use only the specified AC adaptor with your computer Using an AC adaptor other than the one supplied might damage the battery and or the computer z Problems such as sudden voltage drops may arise during periods of thunder and lightning Since this could adversely affect your...

Page 18: ...emember this password This password may be needed to manage the computer z Even if you go on to the next step without setting the password you can set the password in the Control Panel after Windows setup is completed F Enter the correct date time and the time zone then click Next z Click or to set z If set properly click Next G Enter your password set in step E and click z When inputting the pass...

Page 19: ...ditional limited user accounts D Set the password z When sharing this computer with multiple users we recommend set ting a password for your own account z When setting password click the account for which you will set the password click Create a password and the password following the onscreen instructions and click Create Password Remember the password you have set It is useful to input a hint in...

Page 20: ...lowing drive letter and select L then click OK G At the confirmation message click Yes NOTE z The drive letter for the SD memory card cannot be changed or fixed 1 The drive letter is a single character A to Z allocated to storage devices drives by Windows You cannot change this to the A drive B drive or C drive You also cannot use a drive letter that is currently being used by another device or a ...

Page 21: ...insert the SD memory card into the computer s SD memory card slot B Click start Control Panel User Accounts C Click the account you have logged on and click Prevent a forgotten pass word from Related Tasks menu Create a password reset disk following the onscreen instructions and store the password reset disk in a safe place z Only the log on password for each account can be reset The pass word set...

Page 22: ...ctions Î LAN in onscreen Reference Manual B s CLiP icon Use to make various B s CLiP settings Î Writing to CDs B s Recorder B s CLiP in onscreen Reference Manual or Drive power icon Turn the DVD ROM CD R RW drive power on off Î DVD ROM CD R RW Drive in onscreen Reference Manual or Economy Mode ECO icon Use to confirm the status of the Economy Mode ECO and to switch the mode between enable disable ...

Page 23: ...correct password is entered the computer will not operate Confirm that character input is not set to Caps Lock or NumLK Î page 15 z This operation may differ according to Use the Welcome screen setting Î page 38 z When only one user has been created and no password has been set the screen for selecting the user will not be displayed automatic log on 4 Select your application Run various software a...

Page 24: ...ur computer will power off automatically z Restarting your computer without shutting down click Restart To shut down using the keyboard A Press the key the U key and select Turn Off with the Î Í Ï Ð key B Press the Enter key CAUTION z Do not do the following during the shutdown restart procedure Connecting or disconnecting the AC adaptor Touching the power switch Performing any keyboard touch pad ...

Page 25: ...e way you want it to z Sensitivity when touching the touch pad can be adjusted Î Using the Touch Pad in onscreen Reference Manual z When an external mouse is connected and the cursor does not operate properly In the Main menu of the Setup Utility set Touch Pad to Disable When you want to use the touch pad again return the setting to Enable Î page 31 Function Operation Moving the Cursor Move the ti...

Page 26: ...ting for when the AC adaptor is connected and for when it is not connected At the time of purchase the LCD brightness is set to be darker when the AC adaptor is not connected Fn F3 Display change When the external display is connected Fn F4 Speaker on off switch OFF MUTE ON Fn F5 Fn F6 Volume control Fn F5 down Fn F6 up Fn F7 Forcing the standby function Fn F9 Remaining capacity of the battery pac...

Page 27: ...he product type and the correct installation method CAUTION z RAM modules are extremely sensitive to static electricity There are cases where static electricity generated by the human body has adversely affected such RAM modules When inserting or removing a RAM module do not touch the terminals or internal components insert objects other than the module or allow foreign particles to enter Doing so...

Page 28: ...over and battery pack back in place A Insert the cover at an angle then fit it into place B Fasten the screw C Put the battery pack back in place NOTE z If the RAM module has not been inserted properly or if a RAM module other than one matching the specifications has been inserted a beep will sound and the message Extended RAM Module Failed will be displayed when turning the power on In this case ...

Page 29: ...ethod Setup Utility Prompt Boot First Menu and User Pass word Protection The User Password can be changed only when User Password Pro tection has been set to No Protection The User Password cannot be deleted z On the Exit menu Get Default Values option will not be displayed z The F9 key does not work NOTE z Cannot display the Setup Utility screen in simultaneous display By pressing the Fn F3 key d...

Page 30: ... display the corresponding help file Press the Ï key or the Ð key to scroll the help screen one line at a time Press the F1 key to return to the original screen z Esc To display the Exit menu z Ï Ð To move among the items Use these keys when selecting the item z Í Î To move among the menus Use these keys when the Information Main Advanced Security Boot or Exit menu is selected z F5 Select previous...

Page 31: ... key can be used to move Month Day Year Numerical values can be adjusted using the F5 key and the F6 key xx xx xxxx Touch Pad Select whether to use the touch pad Enable or not Disable Disable Enable Fn Ctrl Key Select whether to switch the Fn key with the Ctrl key functions and vice versa on the internal keyboard Do not attempt to replace the markings on the keys or the keys themselves Normal Repl...

Page 32: ...until Windows starts regardless of the current on off status Off On Battery Charging Indicator Set the battery indicator to turn on or flash while the battery pack is recharging On Continuous Flashing An underline indicates the factory default settings Advanced Menu An underline indicates the factory default settings Modem Select whether to use the internal modem function Enable or not Disable Thi...

Page 33: ... Set and Eject Clear registered SD card Clear the registration from all registered SD memory cards not to be used instead of enter ing the password on booting To the sub menu Set Supervisor Password Set a Supervisor Password if you wish to prevent any unauthorized changes to the Setup Utility settings also if you require a password on boot set Password on boot to Enable after you set Supervisor Pa...

Page 34: ...rity menu is set to Enable z The computer cannot be booted from devices listed in Excluded from boot order For this reason the order of pri ority cannot be changed in this list z Bootable CD created using the B s Recorder in the CF W2 and CF Y2 series cannot be used on this computer If you want to share bootable CD with those series create a new bootable CD z This computer does not support startup...

Page 35: ... Remove all external devices cables PC Cards protruding from the computer see figure A and SD memory cards before transporting the computer z Close the display and ensure that the latch Î page 14 is positioned correctly in the slot Do not carry the computer by gripping the display or the cabinet around the display see figure B z Do not drop or hit the computer against solid objects z When taking a...

Page 36: ...ely affect the surface e g discoloration In addition do not use commercially available household cleaners and cosmetics as they may contain components harmful to the surface z Do not directly add or spray water or detergent onto the computer If liquid enters the inside of the computer it may cause it to work improperly or be dam aged ...

Page 37: ...ption z Before using a wireless LAN turn it on using the wireless LAN switch z After turning the wireless LAN power on or off it may take some time before the Available Networks screen is renewed 1 Slide the wireless LAN switch A to turn the wireless LAN power on or off z To turn the power on slide the switch to the right The wireless LAN icon will show z To turn the power off slide the switch to ...

Page 38: ...ckmark or not At the time of purchase it is set with the checkmark added When Use when logging on to Windows is set in SD Card Setup Î SD Mem ory Card Security Function in the onscreen Reference Manual the Welcome screen cannot be used Use Fast User Switching When adding the checkmark for this setting you can change to another user without logging on again when multiple users use the computer This...

Page 39: ...ly installs these updates in their latest conditions Virus Protection This function regularly checks whether antivirus software has been installed in the computer and whether the version of that software is the latest version available NOTE z Some network related software and some online network games do not operate normally if the Windows Firewall is enabled Ask the software manufacturer about th...

Page 40: ...k data received on disks or from external sources such as data downloaded from the Internet e mail etc For compressed files uncompress them before running a check For Data Execution Prevention DEP you can make one of the settings in the follow ing menu start Control Panel Performance and Maintenance System Advanced Settings in Performance Data Execution Prevention For more information refer to Win...

Page 41: ...holds the cover in its proper posi tion z Do not leave the disk cover in the open position or touch the lens Over time dust may build up on the lens or on a disk This may result in a read or write malfunction z Insert the disk securely If the disk cover is closed without inserting the disk securely it may become damaged z Do not access the drive until after the disk cover is closed and the DVD ROM...

Page 42: ... hard disk should be backed up regularly e g in case of failures unexpected data updates erasure etc Regular backups are recommended as a means of minimizing damages in the event of trouble z Use the security function for all important data Î Security Measures and SD Memory Card Security Function in onscreen Ref erence Manual NOTE z You may hear a mechanical click shortly after the hard disk indic...

Page 43: ...act your technical support office 0280 Previous boot incomplete Default configuration used Startup has failed repeatedly so the Setup Utility settings have been returned to their default values and the computer has been booted z Run the Setup Utility and load the default values then change the settings to the appropriate values as needed Î page 29 Press F2 to Setup z Write down the error details a...

Page 44: ...disappears after entering the password 1 if one is set hold down the F8 key B Release the key when the Windows Advanced Options Menu appears and with the Ï key or the Ð key select Safe Mode then press the Enter key Follow the onscreen instructions 1 Supervisor Password or User Password set with the Setup Utility z When the power indicator is lit after sliding the power switch for at least four sec...

Page 45: ...z If a peripheral is connected first remove the peripheral then enter the standby or hibernation mode If this still fails to enter standby or hibernation mode restart the computer z It may take a minute or two to enter standby or hibernation mode Wait for a moment z The computer may not enter standby mode properly and seems to be fro zen in the mode that the computer is communicating via the modem...

Page 46: ...n input Î page 15 z The computer may be in Caps Lock mode If lights up press the Caps Lock key to disable the Caps Lock mode and then input Î page 15 Enter Password is displayed z Input your Supervisor Password or User Password If you have forgotten it contact your technical support office When resuming from the standby or hibernation mode Enter Password does not appear z Even when a password has ...

Page 47: ... or is not lit The standby mode or hibernation mode is entered Slide the power switch z The display destination may be set to the external display Try changing the display destination by pressing the Fn F3 key If you want to switch the display destination repeatedly by pressing the Fn F3 key make sure that the display destination has switched com pletely each time before pressing the Fn F3 key aga...

Page 48: ... the displays only Press the Alt Enter key to return to the window display z Simultaneous display cannot be used until Windows startup is complete during Setup Utility etc Problems with Operation during Use Some applications may not work properly z When switching to a different user with the Fast User Switching function the following problems may occur Some applications may not work properly Key c...

Page 49: ...ns automatically The battery indicator is flashing z The battery is recharging If Battery Charging Indicator in Main menu of the Setup Utility is set to Flashing the indicator will alternately become lighter and darker Problems with Onscreen Reference Manual The Reference Manual is not dis played z Is Adobe Reader installed If you have uninstalled Adobe Reader install using the following proce dur...

Page 50: ...rased Be sure to back up data on your hard disk to another media or to an external hard disk before running the reinstallation procedure The reinstallation procedure will return the computer to its original condition z If you have created partitions for data the data may be erased or become corrupt as a result of the reinstallation procedure z Even if reinstallation is executed the number of times...

Page 51: ...press the Enter key B Press the F9 key At the confirmation message select Yes and press the Enter key C Select the Boot menu then select USB CDD and press the F6 key until USB CDD is at the top of Boot priority order D Place the Product Recovery DVD ROM into the DVD ROM CD R RW drive z When the disk cover does not open CD DVD Drive Power has been set to Off in the Main menu Per form the following ...

Page 52: ... partition 1 GB or more Maximum settable size differs depending on the model z To reinstall Windows in the first partition without changing the partition configuration Press the 3 key The first partition size must be 6 GB or more of the hard disk size Reinstallation cannot be performed with a small partition size When the hard disk backup function has been enabled If you select 1 or 2 the message ...

Page 53: ... Setup Utility settings will return to their default values Even the security settings with the exception of the password s date and time will return to their default values 7 If you can connect to the Internet perform Windows Update Î To Update this Computer to its Latest Version in onscreen Reference Manual Changing the drive letter You can change the drive letter for the DVD ROM CD R RW drive o...

Page 54: ...gle Product which was accompanied by the Programs to such other party At the time of such a trans fer you must also transfer all copies whether in printed or machine readable form of every Program and the related documentation to the same party or destroy any such copies not so transferred F You may not remove any copyright trademark or other notice or product identification from the Programs and ...

Page 55: ...fier ni tenter de modifier les Logiciels E Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu en rapport avec votre ces sion du Produit unique qui est accompagné par les Logiciels à cette autre partie Au moment de cette ces sion vous devez céder également toutes les copies que ce soit sous forme imprimée ou lisible par la machine de tous les Logiciels ainsi que de l...

Page 56: ... is displayed indicating that there is an error in the disk dis play Check Disk Local Disk and add a checkmark for Automatically fix file system errors and Scan for and attempt recovery of bad sectors click Start and check for disk errors again Precautions z To divide the partition make the selection when the backup area is created Î page 57 step G z A backup area cannot be created if the hard dis...

Page 57: ... DVD ROM into the DVD ROM CD R RW drive When the disk cover does not open CD DVD Drive Power has been set to Off in the Main menu Perform the following procedure Set CD DVD Drive Power to On Press the F10 key At the confirmation message select Yes and press the Enter key The computer will restart Press the F2 key while Panasonic boot screen is displayed Place the Product Recovery DVD ROM and execu...

Page 58: ...sage is displayed K After logging on to Windows a message will appear advising that a new device has been installed and that the computer must be restarted to enable the settings Select Yes to restart the computer NOTE z The Boot menu in the Setup Utility is set to start up from the DVD ROM CD R RW drive Change this setting if necessary z The next time the backup or restore functions are executed ...

Page 59: ... settings select Yes to restart the computer CAUTION z When the hard disk backup function has been enabled the backed up data will not be erased even if a commercial data erasing utility or similar software is used to erase all data from user accessible area You can use the hard disk data erase utility included in this computer Î page 60 to erase all data on the hard disk including backed up data ...

Page 60: ...rase data for specific partitions z After executing this utility the computer cannot be booted from the hard disk z The backup area and the data in the backup area will be erased Completely Erasing Data A Turn the computer on and press the F2 key while Panasonic boot screen is displayed The Setup Utility will start up If the password has been set enter the Supervisor Password and press the Enter k...

Page 61: ...d When the message The Backup function has been enabled appears press the Y key When the message Computer must be rebooted in order to execute Erase HDD appears press the R key F Press the Y key Hard Disk Data Erase Utility will start G When Start menu is displayed press the Enter key H The approximate time required for erasing data will be displayed Press the Space key I At the confirmation messa...

Page 62: ...tible zCD R zPhoto CD multiple session compati ble zVideoCD zCD EXTRA zCD RW zCD TEXT Compatible Disks and Compatible For mats 5 Recording zCD R zCD RW Display Method 12 1 XGA type TFT 1024 768 dots Internal LCD Display 65 536 16 777 216 colors 1024 768 dots 10 External Display 11 65 536 16 777 216 colors 800 600 dots 1024 768 dots 1280 768 dots 1280 1024 dots 1600 1200 dots 2048 1536 dots Simulta...

Page 63: ...t be used PC2100 PC2700 172 pin Micro DIMM cannot be used 15 Does not guarantee operation of all USB compatible peripherals 16 Only for North America The AC adaptor is compatible with power sources up to 240 V AC adaptor This computer is supplied with a 125 V AC compatible AC cord 17 Varies depending on the usage conditions CPU speed etc Measured value when the power saving function on the USB2 0 ...

Page 64: ...ireless LAN Only for models with wireless LAN Data Transfer Rates IEEE802 11a 54 48 36 24 18 12 9 6 Mbps automatically switched 27 IEEE802 11b 11 5 5 2 1 Mbps automatically switched 27 IEEE802 11g 54 48 36 24 18 12 9 6 Mbps automatically switched 27 Standard Supported IEEE802 11a IEEE802 11b IEEE802 11g Transmission Method OFDM system DS SS system Wireless Channels Used IEEE802 11a Channels 36 40 ...

Page 65: ... Indicator 15 Usage Precautions 11 Emergency Hole 41 Hard Disk Drive Indicator 15 Important Tips 12 Maintenance 35 Notification Area 22 NumLk 15 Password Dealing with Prob lems 46 Peripheral Devices 42 Popup Window 26 Power Indicator 15 RAM Module Dealing with Problems 49 Reference Manual 12 Dealing with Problems 49 Reinstalling B s Recorder B s CLiP Dealing with Problems 49 Right Click 25 ScrLk I...

Page 66: ...66 Memo ...

Page 67: ...67 ...

Page 68: ... of computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers displays printers facsimiles and copiers Their standards and logos are uniform among participatin...

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