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Troubleshooting (Advanced)
The date and time are incorrect
Click [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time], and correct the date and
time.
If you continue to experience problems, the internal battery maintaining the clock may need to be replaced. Contact your
technical support office.
When the computer is connected to a LAN, confirm the date and time of the server.
This computer will not correctly recognize the date and time starting from the year 2100 A.D.
When the administrator password is forgotten
Check whether you have created a password reset disk.
• If you have:
A message is displayed when you fail to correctly enter the password. Follow the message’s instructions and set the
password again.
• If you have not:
Perform the reinstallation procedure and return the hard disk to its condition in the default setting. (
⇒
Operating
Instructions
“Reinstalling Software”), then set up Windows and reset the password.
Windows operation is slow
Also check the items in “Windows startup is slow”. (
If the performance is slow after installing the application software, click [start] - [Control Panel] - [Add or Remove Pro-
grams] and delete the application that has been installed.
Defragment the disk with the Disk Defragmenter.
Disk Defragmenter may take some time. (The time required will depend on the disk capacity.)
• About the defragmentation
When files have been repeatedly written or rewritten to the hard disk, some files may become segmented and saved in
fragments. If this fragmentation continues, it may take some time to read from or write to the hard disk. The Disk
Defragmenter is a function that sorts these fragmented files in the most efficient order and enables you to read from and
write to the hard disk quickly.
• How to defragment disks:
A
Click [start] - [All Programs] - [Accessories] - [System Tools] - [Disk Defragmenter].
B
Click the drive (volume) you want to defragment and click [Analyze].
Problems with Passwords and Messages
Problems with Operation during Use