29
Get
ting St
arted
U
seful In
formati
on
Troubleshooting
Appendix
“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.
A floppy disk is in the floppy disk drive and it does not contain system startup informa-
tion. Remove the floppy disk and press any key.
This message may appear with some devices connected to
the USB port
. Remove the
device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-
stallation and return the hard disk to its condition at the time of purchase.
(
page 26
)
If the
problem persists even after the reinstallation, contact
your technical support office
.
[Executing Battery Recali-
bration] screen appears.
The Battery Recalibration was canceled before Windows was shut down last time. To
start up Windows, turn off the computer by the power switch, and then turn on.
The computer will not auto-
matically enter sleep/hiber-
nation.
If you connect to a network using wireless LAN function, perform access point settings.
(
Reference Manual
“Wireless LAN”)
If you do not use wireless LAN function, turn off wireless LAN function. (
Refer-
ence Manual
“Disabling/Enabling Wireless Communication”)
Make sure that you are not using any software that regularly accesses the hard disk.
When logging on (e.g.,
resuming the computer),
audio is distorted.
Perform
the following steps to change the audio settings to prevent audio output.
A
Right-click the desktop and click [Personalize] - [Sounds].
B
Remove the check mark from [Play Windows Startup sound], and click [OK].
Cannot resume.
One of the following operations may have been carried out.
• In sleep mode, the AC adaptor or battery pack was disconnected, or a peripheral was
connected or disconnected.
• The power switch was slid for four seconds or longer to forcibly turn off the computer.
Slide the power switch to turn on the computer. Data not saved will be lost.
Other startup problems.
Check to see if there was a disk error.
A
Remove all peripheral devices including an external display.
B
Click
(Start) - [Computer] and right-click [Local Disk (C:)], and click [Properties].
C
Click [Tools] - [Check Now].
• A standard user needs to enter an administrator password.
D
Select the option in [Check disk options] and click [Start].
Start the computer in Safe Mode and check the error details. (
page 28 “
Windows
does not
start up”)
Shutting Down
Windows does not shut
down.
Remove all peripheral devices.
Wait one or two minutes. It is not a malfunction.
Password
Even after entering the pass-
word, a message appears
requesting to type it again.
If lights up, press
NumLk
to disable the ten-key mode, and then input.
If
lights up, press
Caps Lock
to disable the Caps Lock mode, and then input.
Display
When the screen becomes
black for a moment.
When you set [Intel video driver power saving function (Intel® Display Power Saving Technol-
ogy)] of Power Saving Utility to [Enable], if you do the following operations, the screen
becomes black for a moment, but this is not a malfunction. You can continue to use this.
• Adjust the brightness of the screen with
Fn
+
F1
/
Fn
+
F2
.
• Remove and insert the AC adaptor.
While you are using motion video playback software, benchmark software for graphic, if
error screen is displayed or application software does not function normally, set [Intel video
driver power saving function (Intel® Display Power Saving Technology)] to [Disable].
No display.
The external display is selected. Press
Fn
+
F3
to switch the display. Wait until the dis-
play has been switched completely before pressing
Fn
+
F3
again.
The display is turned off by the power-saving function. To resume, do not press the direct
selection keys, but press any other key like
Ctrl
.
The computer entered sleep or hibernation by the power-saving function. To resume,
slide the power switch.
The screen may become darker. Press
Fn
+
F2
to make the screen brighter.
The screen is disordered.
Changing the number of display colors and resolution may affect the screen. Restart the computer.
The refresh rate of the internal LCD may be 40 hertz. Change the refresh rate of the internal LCD.
A
Right-click the desktop and click [Graphics Properties].
B
Click [Display Devices] - [Intel(R) Dual Display Clone] - [Display Settings].
C
If [Refresh Rate] of the Notebook is [40 Hertz], change to [60 Hertz] and click [OK].
Starting Up and Sleep and Hibernation Mode
Summary of Contents for Toughbook CF-Y7BWAZAJM
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