UNITED KINGDOM / IRELAND
PANASONIC TECHNICS
GUARANTEE
CONDITIONS OF GUARANTEE
This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers. If within the
applicable guarantee period (as shown in 8 below) the appliance proves to be defective by reason of faulty design, workmanship or
materials , we undertake subject to the following conditions to have the defective appliance (or any part or parts thereof) repaired or at
our discretion replaced free of charge.
1.
The appliance shall have been purchased and used solely within the EU/EEA countries and used solely for domestic and
normal purposes and in accordance with standard operating instructions and the technical and/or Safety Standards required in
the country where the appliance is to be used.
2.
For appliances used in the U.K., Channel Islands, Isle of Man and Republic of Ireland the appliance should be returned
together with this guarantee and proof of purchase promptly on being found defective, at the purchasers risk and expense, to
the authorised dealer from whom the appliance was purchased or to the nearest authorised Service Dealer. All enquiries must
be through such dealers.
3.
The guarantee shall not apply to damage caused through fire, accident, misuse, wear and tear, neglect, icorrect adjustment or
repair, to damage caused through installation, adaption, modifications, or use in an improper manner or inconsistent with the
technical and/or safety standards required in the country where this appliance is used, or to damage occurring during transit to
or from the purchaser.
4.
If at any time during the guarantee period any part or parts of the appliance are replaced with a part or parts not supplied or
approved by us or of an objective quality safe and suitable for the appliance, or the appliance has been dismantled or repaired
by a person not authorised by us, the purchaser shall not be entitled to any rights and/or remedies under this guarantee.
5.
The purchasers sole and exclusive remedy under this guarantee against us is for the repair (or at our discretion the
replacement) of the appliance or any part or parts and no other remedy, including, but not limited to, incidental or consequential
damage or loss of whatsoever nature shall be available to the purchaser.
6.
This guarantee shall not apply to stylus, bulbs, batteries, dust covers, dust bags, belts, brushes, cabinet parts or any other parts
of a limited natural life.
7.
Our decision on all matters relating to complaints shall be final. Any appliance or defective part which has been replaced shall
become our property.
8.
The guarantee period applicable to this appliance shall be 12 months.
Pan European Guarantee; Conditions applicable in any country other than the country of original purchase.
A.
When the purchaser finds the appliance to be defective, he should promptly contact the proper sales company or distributorin
the EU/EEA country or Turkey where this guarantee is claimed, as indicated in the “product services guide” or the nearest
authorised dealer together with the guarantee and proof of date of purchase. The purchaser will then be informed whether
i
The sales company or national distributor will handle the repair service or
ii
The sales company or national distributor will arrange for trans-shipment of the appliance to the EU/EEA country or
Turkey where the appliance was originally marketed, or
iii
the purchaser may himself send the appliance to the sales company or national distributor in the EU/EEA country or
Turkey where the appliance was originally marketed
B.
If the appliance is a product/model which is normally supplied by the sales company or national distributor in the country where
it is used by the purchaser, then the appliance together with the guarantee and proof of date of purchase, should be returned at
the purchaser’s risk and expense to such sales company or distributor, which will handle the repair service. In some countries,
the affiliated sales company or national distributor will designate dealers or certain service centres to execute the repairs
involved.
C.
If the appliance is a product/model which is not normally supplied in the country where used, or if the appliances internal or
external product characteristics are different from those of the equivalent model in the country where used, the sales company
or national distributor may be able to have the guarantee repair service executed by obtaining spare parts from the country
where the appliance was originally marketed, or it may be necessary to have the guarantee repair service executed by the sales
company or national distributor in the country where the appliance was originally marketed. In either case the purchaser must
furnish this guarantee and proof of date of purchase. Any necessary transportation, both of the appliance and any spare parts,
will be at the purchasers risk and expense, and there may be a consequent delay in the repair service.
D.
When the consumer sends the appliance for repair to the sales company or national distributor in the country of use of the
appliance, the service will be provided on the same local terms and conditions (including the period of guarantee coverage) as
prevail for the same model appliance in the country of use, and not the country of initial sale in the EU/EEA or Turkey. Where
the consumer sends the appliance for repair to the sales company or national distributor in the EU/EEA or Turkey where the
appliance was originally marketed the repair service will be provided on the local terms and conditions prevailing in the country
of initial sale in the EU/EEA or Turkey.
E.
Some product models require adjustment or adaptation for proper performance and safe use in safety or other technical
standards imposed or recommended by applicable regulations. For certain product models the cost of such adjustment or
adaptation may be substantail and it may be difficult to satisfy local voltage requirements and safety or other technical
standards. It is strongly recommended that the purchaser investigate these local technical and safety factors before using the
appliance in another EU/EEA country or Turkey.
F.
The guarantee shall not cover the cost of any adjustments or adaptations to meet local voltage requirements and safety or other
technical standards. The sales company or national distributor may be in a position to make the necessary adjustments or
adaptations to certain product models at the cost of the purchaser. However, for technical reasons it is not possible to adjust or
adapt all product models to comply with local voltage requirements and safety or other technical standards. Moreover where
adaptations or adjustments are carried out the performance of the appliance may be affected.
G.
If in the opinion of the sales company or national distributor in the country where the appliance is used the purchaser has the
necessary adjustments or adaptations to local voltage requirements and technical or safety standards properly made, any
subsequent guarantee repair service will be provided as above indicated, provided the purchaser discloses the nature of the
adjustment or adaptation if relevant to the repair. (It is recommended that the purchaser should not send adapted or adjusted
equipment for repair to the sales company or the national distributor in the country where the appliance was originally marketed
if the repair relates in any way to the adaptation or adjustment)
H.
This guarantee shall only be valid in territories subject to the laws of the European Union and the EEA, as well as Turkey.
Please keep the guarantee with your receipt.
10
