Frequently Asked
Questions
●
FAQs, etc.
101
Problem
Actions
HDMI
Sound is unusual
Set the sound setting of the connected equipment to
●
“2ch L.PCM”.
Check the “HDMI1 / 2 / 3 / 4 Input” setting in the Sound Menu. (p. 33
●
)
If digital sound connection has a problem, select analogue sound
●
connection. (p. 96)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Check the HDMI cable is connected properly. (p. 92)
●
Turn the TV and equipment Off, then turn them On again.
●
Check an input signal from the equipment. (p. 97)
●
Check the output resolution of the equipment.
●
Use equipment compliant with EIA/CEA-861/861B.
●
Network
Cannot connect to the network
Check the LAN cable or Wireless LAN Adaptor is connected
●
properly. (p. 75)
Check the connections and settings. (p. 75 - 79)
●
Check the network equipment and network environment.
●
The router may not be set to issue IP address automatically. If the
●
network administrator prefers to allocate an IP address, set an IP
address manually. (p. 77)
The router may be using MAC address filtering (security setting).
●
Confirm the MAC Address of this TV (p. 76) and set the router to be
able to use it.
If the problem persists, consult your Internet Service Provider or
●
telecommunications company.
Cannot select the file during
DLNA operations
Is media server of the connected equipment prepared? (p. 74)
●
Check applicable data format. (p. 74)
●
Cannot operate VIERA CAST
Check the connections and settings. (p. 75 - 79)
●
The server or connected line might be busy now.
●
Other
The TV does not switch On
Press and hold the standby On / Off switch on the remote control
●
for about 1 second if Power LED is red.
Check the mains lead is plugged into the socket.
●
The fuse in the mains plug may have blown. Replace it with one of
●
an identical rating (p. 4).
The TV goes into Standby mode
Auto power standby function is activated. (p. 9)
●
The TV enters Standby mode about 30 mins. after analogue
●
broadcast ends.
The remote control does not work
or is intermittent
Are the batteries installed correctly? (p. 8)
●
Has the TV been switched On?
●
The batteries may be running low. Replace them.
●
Point the remote control directly at the front of the TV (within about
●
7 m and a 30 degree angle of the front of the TV).
Situate the TV so that sunshine or other sources of bright light do
●
not shine on the TV’s remote control signal receiver.
Parts of the TV become hot
Temperature rises of parts of the front, top and rear panels will not
●
pose any problems in terms of performance or quality of the TV.
The LCD panel moves slightly
when it is pushed with a finger
Clattered sound might be heard
There is some flexibility around the panel to prevent damage to the
●
panel.
The panel might move slightly when it is pushed with a finger, and
●
clattered sound might be heard. This is not a malfunction.
Overcurrent error message
appears
The connected USB device might cause this error. Remove the
●
device and turn the TV Off with Mains power On / Off switch, then
turn it On again.
Check if foreign objects are inside the USB port.
●
An error message appears
Follow the message’s instructions.
●
If the problem persists, contact your local Panasonic dealer or the
●
authorized Service Centre.
