Frequently Asked
Questions
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Technical Information
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FAQs, etc.
99
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care
Centre for assistance. For details p. 108
Block noise, frozen or
disappearing image occurs
in digital mode / White spots
or shadow image (ghosting)
occurs in analogue mode /
Some channels cannot be
tuned
Keep the space between the TV and RF cable.
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Check the position, direction and connection of
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the aerial or dish.
Check “Signal Condition” (p. 43, 46 or p. 48). If
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“Signal Quality” is displayed in red, the digital
signal is weak.
Check your postcode area is able to receive
●
the Freeview channels at
www.freeview.co.uk
Digital signals may be relatively low to
●
prevent interference with analogue signals
for the period of Digital Switchover. Check
the schedule of Digital Switchover at
www.
digitaluk.co.uk
Weather conditions will affect signal reception
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(heavy rain, snow, etc.), in particular in poor
reception areas. Even during good weather,
high pressure can cause poor reception of
some channels.
Due to the digital reception technologies
●
involved, quality of the digital signals may be
relatively low in some cases, despite good
reception of analogue channels.
Turn the TV off with the Mains power On / Off
●
switch, and then on again.
If problem persists, consult your local dealer.
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Neither image nor sound is
produced
Is the TV in AV mode?
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Check the correct AV input mode is selected.
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Check the mains lead is plugged into the
●
socket outlet.
Has the TV been turned On?
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Check the Picture Menu (p. 32) and volume.
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Check all required cables and connections are
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firmly in place.
Auto aspect
Auto aspect is designed to provide you with the
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best ratio to fill the screen. (p. 94)
Press the ASPECT button if you would like to
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change the aspect ratio manually (p. 18).
S-Video / black and white picture
A black and white picture may be seen when the TV is
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set to S-Video when the connected equipment is not.
Change the setting on the TV (p. 28).
Check that the output of the external equipment matches
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the input of the TV. If the output of the external equipment is
set to S-Video, the TV must also be set to S-Video (p. 28).
Input mode, i.e. EC/AV1 remains
on the screen
Press the
●
button to clear this message.
Press again to redisplay.
Q-Link function does not work
Confirm SCART cable and connection.
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Also set “AV1 / AV2 out” in the Setup Menu (p. 34).
“VIERA Link” function does not
work and an error message appears
Confirm the connection. (p. 84 and p. 85)
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Turn the connected equipment on and then switch the
●
TV on. (p. 87)
Recording does not start immediately
Check the settings of the recorder. For details, read the
●
manual of the recorder.
There may be red spots, blue
spots, green spots and black
spots on the screen
This is a characteristic of liquid crystal panels and is
●
not a problem. The liquid crystal panel is built with very
high precision technology giving you fine picture details.
Occasionally, a few non-active pixels may appear on
the screen as a fixed point of red, green, blue or black.
Please note this does not affect the performance of
your LCD.
freesat Auto Setup cannot
be done completely
Check connections and dish alignment. The dish
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needs to be pointing at Astra 2 at 28.2° East, and
Eurobird 1 at 28.5° East.
If the problem persists, consult your freesat
●
registered retailer or call Freesat (UK) Ltd on
08450 990 990
or visit
www.freesat.co.uk
