FAQs
83
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
●
Check the position, direction, and connection of the aerial.
Neither image nor sound is produced
●
Check the TV is turned on.
●
Check the mains lead is plugged into the TV and the socket outlet.
●
Check the TV is in AV mode.
●
Check the correct input mode is selected.
●
Check the Picture Menu (p. 32, 33) and volume.
●
Check all required cables and connections are firmly in place.
Black and white picture
●
Check that the output of the external equipment matches the input of the TV.
[VIERA Link] function does not work and an error message appears
●
Confirm the connection.
(p. 66, 67)
●
Turn the connected equipment on and then switch the TV on.
(p. 68)
There may be red spots, blue spots, green spots and black spots on the screen
●
This is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high precision
technology giving you fine picture details. Occasionally, a few non-active pixels may appear on the screen as a fixed point
of red, green, blue or black. Please note this does not affect the performance of your LCD, and it is not a quality problem.
Problem
Causes / Actions
Screen
Chaotic image, noisy
●
Set [P-NR] in the Picture Menu to remove noise.
(p. 32)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
●
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 32)
●
Check the setting of [AV] ([COMPONENT] / [VIDEO]) in [Input Selection] to match the
output of the external equipment. (p. 24)
Blurry or distorted image
(no sound or low volume)
●
Reset channels.
(p. 40, 41)
Unusual image is
displayed
●
Try unplugging the mains plug for a few minutes and connecting it again.
●
If the problem persists, initialise all settings.
[Shipping Condition] (p. 43)
Sound
No sound is produced
●
Is “Sound mute” active?
(p. 9)
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set the audio mode to [Mono]. (Analogue TV)
(p. 19)
