FAQs
105
Problem
Causes / Actions
Screen
Chaotic image, noisy
●
Set [P-NR] in the Picture Menu to remove noise.
(p. 38)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
●
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 38)
●
Check the setting of [AV2] ([COMPONENT] / [VIDEO]) in [Input Selection] to
match the output of the external equipment. (p. 29)
Blurry or distorted image
(no sound or low volume)
●
Reset channels.
(p. 46, 47)
Unusual image is
displayed
●
Turn the TV off with Mains power On / Off switch, then turn it on again.
●
If the problem persists, initialise all settings.
[Shipping Condition] (p. 58)
Sound
No sound is produced
●
Is “Sound mute” active?
(p. 10)
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set [MPX] (p. 40) in the Sound Menu to [Mono]. (Analogue)
Unusual sound from the
TV
●
When power is on, drive noise may be heard from inside the TV (not a sign of
faulty operation).
3D
Cannot view 3D images
●
Has the 3D Eyewear been switched on, set to 3D mode and registered with
this TV? For details, read the manual of the 3D Eyewear.
●
Check the remaining battery level of the 3D Eyewear. (Battery status is
displayed on the screen when the 3D Eyewear is turned on.)
●
Does the 3D Eyewear support Bluetooth wireless technology?
(p. 32)
●
Ensure that [3D Mode Selection] is set to [3D].
(p. 33)
●
Some 3D image signals may not be automatically recognised as 3D images.
Set [3D Mode Selection (Manual)] to match the picture format.
(p. 34)
●
Use the 3D Eyewear within approximately 3.2 m from the TV.
●
Check that there are no obstacles between the TV and the 3D Eyewear.
●
For some people, the 3D images may be difficult to see, or cannot be seen,
especially in users who have a different level of eyesight between the left and
right eyes. Take the necessary steps (wearing glasses etc.) to correct your
eyesight before use.
3D Eyewear is turned off
automatically
●
Check that there are no obstacles between the TV and the 3D Eyewear.
There is something wrong
with the 3D images
●
Check the setting of [Picture Sequence] or [Edge Smoother].
(p. 35)
The indicator lamp does
not light when pressing
the power button on the
3D Eyewear
●
The battery may be running low or flat. Recharge it.
HDMI
Sound is unusual
●
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
Check the [HDMI1 / 2 / 3 Input] setting in the Sound Menu.
(p. 41)
●
If digital sound connection has a problem, select analogue sound connection.
(p. 101)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
●
Check the HDMI cable is connected properly.
(p. 93)
●
Turn the TV and equipment off, then turn them on again.
●
Check an input signal from the equipment.
(p. 102)
●
Use equipment compliant with EIA/CEA-861/861D.
