Panasonic WJ-ND400/1000, Operating Instructions Manual

Page 1: ...re attempting to connect or operate this product please read these instructions carefully and save this manual for future use Network Disk Recorder Operating Instructions Model No WJ ND400 1 2 3 4 5 6 7 8 9 ...

Page 2: ...ng images and audio 18 Manual recording of images and audio 18 Recording mode and priority 18 Audio recording 18 Playback 19 Playback recorded images 19 Operations during playback 20 Playback from a designated time and date 22 Search for and playback images 22 Filter conditions 23 Rec event list display 23 Search for and playback recorded events 24 Search for and playback images with motion at a s...

Page 3: ...43 Downloading the viewer software 43 Installing the viewer software 43 Uninstalling the viewer software 44 Playing back images 44 Saving images 45 Printing images 46 Alteration detection 46 Transmitting data 47 Transmitting to the FTP server 47 Periodically transmit camera images 47 Transmit camera images when an event occurs 47 Send mail 47 Checking system disk information 48 System information ...

Page 4: ...Contents 4 Troubleshooting 60 Problems 60 Message display 64 Glossary 65 Words used in the manual 65 Index 68 ...

Page 5: ...ader is not installed on the PC download the latest Adobe Reader from the Adobe web site and install it In this manual and on the screen the ND400 and the recorder are shown as WJ ND400 Refer to the readme txt file on the CD ROM bundled with the recorder for information about the versions and types of separately available software and cameras supported The following abbreviations are used in this ...

Page 6: ...sta Business 32 bit Microsoft Windows XP Professional SP2 Microsoft Windows XP Home Edition SP2 OS Language English French Spanish German Italian Russian Chinese CPU Pentium 4 3 0 GHz or faster Memory 1 GB or more 512 MB or more is required when using Microsoft Windows XP Monitor Resolution 1 024 x 768 pixels or more Color 24 bit True color or better Network interface 10 100 1 000 Mbps Ethernet po...

Page 7: ...EG 4 image by designating time and date playback may start from a point several seconds before or after the designated time and date or from the first frame of the next record 4 When recording images 1 Time and date displayed on the recording event list actual start time of recordings may not exactly indicate the actual time of recording trigger event occurrence time start time of the schedule rec...

Page 8: ... registered with the recorder can connect to the recorder For more information contact your system administrator Do not enter 0 on the front of the IP address when inputting it Example OK 192 168 0 50 NG 192 168 0 050 Refer to page 64 if a message appears in the information bar Important Refer to your system administrator for the user name and password set for you Refer to the Setup Instructions P...

Page 9: ...ions If WJ ND200 WJ ND300 ActiveX is already installed delete WebVideo ActiveX using Add or Remove Programs and then install WJ ND400 ActiveX When the install wizard is displayed again even after completing the installation of the ActiveX restart the PC 6 Close the web browser after operations and settings are finished Follow the on screen instructions for setting and ending functions Important Re...

Page 10: ...s the recording and playback status 5 Current time display area Displays the current time 6 Image display Displays live and recorded images Displays the camera title in the upper left and the date time in the upper right current for live recorded for recorded images Click the camera title when viewing multiscreen to view the clicked image on a single screen 7 Playback point operation area page 15 ...

Page 11: ...y is shown on the rec event list window Error log button Displays a log of the errors that occur Access log button Displays the log in log out time and date the user name or IP address Event log button Displays the event log when it occurred and a description Network log button Displays a log of the problems that occur on the network 7 Rec event list Number of events Displays the total number of e...

Page 12: ...h clicking of the button following the preset camera combination refer to the Setup Instructions PDF file 2 Sequence box Switches the camera images automatically in a preset sequence The button indicator lights green during sequence refer to the Setup Instructions PDF file 3 El zoom box Displays the camera image at the magnification of the button clicked 4 Cam select box Displays the group titles ...

Page 13: ... event site alarm terminal alarm command alarm 5 Schedule button Displays a menu for setting recording event action for specified days and times 6 Camera button Displays a menu for setting the network group and sequence of cameras 7 Server button Displays a menu for setting the server of recorder 8 Network button Displays a menu for setting the network of recorder 9 User mng button Displays a menu...

Page 14: ...ownloaded Step 1 to Step 7 The playback speed is displayed 1x Approx 4x Approx 8x Approx 16x Approx 32x Approx 48x Approx 96x The sequence is being activated Normal recording area or event recording area of the HDD on the recorder is selected HDD copy area is selected SD memory data is currently being obtained RAID is being recovered Rec event list is filtered For details on filtering of recording...

Page 15: ...icking during playback or pause plays back one frame at a time reversely and then pauses 8 PAUSE button Clicking during playback pauses playback Clicking during pause restarts playback 9 STOP button Stops playback and displays live images from the camera 10 NEXT IMAGE button Clicking during playback or pause plays back one frame at a time forward and then pauses 11 Download TO PC box Downloads the...

Page 16: ...erforming the playback operations again during playback skips ahead a few seconds Single Frame Reverse Not all recorded images are displayed Single frame reverse is performed at the refresh rate set for the camera at the time of recording Fast Forward Fast Reverse Not all recorded images are displayed Fast forward and fast reverse are performed at the refresh rate set for the camera at the time of...

Page 17: ...ttons Click the buttons on the control pad to move the camera to the direction of the button pan tilt Also click in the control pad to adjust the horizontal vertical position pan tilt of the image The pan tilt movement increases if a clicked point gets farther from the center point of the control pad 5 Brightness box Click Dark or Bright to adjust the lens iris brightness Click Reset to reset the ...

Page 18: ...ng recording continues even if you press the Recording stop button It is impossible to record images when images are not being received from cameras The recorder has 5 recording modes The access priority of the recording modes is shown below Images are recorded in the highest priority mode when two or more recordings with different recording modes started simultaneously only recording with the hig...

Page 19: ... information about settings contact your system administrator If multiple browsers and viewers are running at the same time audio playback may not be correct To play back the audio correctly run either the browser or the viewer only Playback may slow down or briefly stop if the load on the main unit is too large many cameras are connected many images are being played or shown etc When playing imag...

Page 20: ...aying previous images If the skip destination does not exist playback continues In this case the play time may go back one minute Fast playback fast reverse playback Each time the FF button is clicked the speed changes Step 2 4x Step 3 8x Step 4 16x Step 5 32x Step 6 48x Step 7 96x Each time the REW button is clicked the reverse speed changes Step 2 4x Step 3 8x Step 4 16x Step 5 32x Step 6 48x St...

Page 21: ...n while multiscreen are displayed may cause discrepancies in the image of that channel Electronic zoom Enlarge the size of the image Clicking the button in the El zoom box while one screen is being displayed enlarges the image x1 button Digitally zooms image by 1x x2 button Digitally zooms image by 2x x4 button Digitally zooms image by 4x The point where a zoomed image is clicked becomes the cente...

Page 22: ...t operations during playback 6 On the HDD tab click the STOP button Playing Step 1 disappears from the status display area and playback is stopped The live image from the camera is displayed in the Image display Note When an MPEG 4 image is being played back playback may start from a point several seconds before or after the designated time and date To playback SD memory data saved on the recorder...

Page 23: ...Setup Instructions PDF file Records according to site alarms refer to the Setup Instructions PDF file Records according to terminal alarms refer to the Setup Instructions PDF file Records according to command alarms refer to the Setup Instructions PDF file SD memory recording refer to the Setup Instructions PDF file Camera Searches selected camera channels Rec event list display Number of the list...

Page 24: ...hannel by selecting the check box of the camera channel to search 5 Click the OK button FILTERING is displayed on the status display area and the filtered results are displayed This displays the search results on the rec event list window To clear the filter click the All list button All events are displayed and FILTERING disappears 6 Click the recorded event time to playback The image at the sele...

Page 25: ...s This displays the search results on the rec event list window Searching may take a while 8 Click the recorded event time to playback The image at the selected recorded event time is played back Refer to page 20 for information about operations during playback Images are played back in 1 screen only Click the Multiscreen select button after playback has started to display images in multiscreen 9 ...

Page 26: ...box for the area to be played back Normal area Event area Copy area 4 Click the OK button The selected disk is displayed in the status display area 5 Click the HDD tab 6 Click the PLAY button Playing Step 1 is displayed in the status display area and the recorded images on the selected disk are played back Refer to page 20 for information about operations during playback 7 Click the STOP button St...

Page 27: ...lecting a Camera Click WJ ND400 to display the group titles of the cameras set on the recorder Clicking a group title displays the cameras that belong to that group Clicking a camera s title displays that camera s image About selecting a camera from the right click menu You can change the image by right clicking on the image and selecting a camera from the menu that appears 2 Click WJ ND400 and se...

Page 28: ...oomed image is clicked becomes the center of the screen Zoom in Zoom in Enlarges live images To zoom in to the image right click on the image and select ZOOM IN from the menu that is displayed To return from the zoomed display to the regular display right click on the image being played and select BACK from the menu that is displayed Note When MPEG 4 image is enlarged it may take the first few sec...

Page 29: ... zoom by using the mouse wheel button Camera control Pan tilt Adjust the cameras horizontal and vertical position Zoom Zoom in out the image Focus Adjust the focus point of the image Brightness Adjust the lens iris brightness Preset operations Registers the preset position of camera Moves the camera to the registered preset positions Auto Select the camera s automatic mode function Control button ...

Page 30: ... to the preset position registered in advance Registering preset positions is required to perform the preset function 1 Click the CAM tab 2 Click the V button in the Preset box and select the preset number Home 1 to 256 to be moved 3 Click the Go button The camera moves to the position that was registered as the preset position for that number Auto mode function Auto pan etc Operates the auto func...

Page 31: ...menu that is displayed When the Go to last button is clicked while displaying live images playback of the latest recorded images from the selected camera channel will start It is available to select a time to be skipped when the Go to last button is clicked Default 30 seconds The audio of the upper left camera channel will be heard when multiscreen are displayed When performing a VMD search page 2...

Page 32: ...cted camera channel will start It is available to select a time to be skipped when the Go to last button is clicked Default 30 seconds About starting sequence operations from the right click menu You can start sequence operations by right clicking on the image and selecting SEQ from the menu that appears You can also stop sequence operation by selecting SEQ during sequence operation About zooming ...

Page 33: ...Alarm mail notification of the time and date of an event is sent to registered e mail addresses when an event occurs A JPEG image can be attached to this e mail Up to 4 addresses can be registered to receive the alarm mail Refer to the Setup Instructions PDF file for information about settings Alarm signal output from the Alarm Control connector on the rear panel of the recorder Alarm output When ...

Page 34: ... Note Emergency recording does not stop even if you click the Alarm ALM button while recording However recording stops if the recording time is set to Continue for emergency recording The recorder can be set so that alarms do not occur even if an event occurs Use this function to do settings or other work when you do not want the alarm to operate However recording and event logs are still recorded...

Page 35: ...the following 1 When an error occurred the ERR button will be displayed in the status display area 2 Click the ERR button The unit will be released from the error status Note Depending on the error the ERROR indicator on the front of the unit does not go off even if the ERR button is clicked Cancel the Error Status ...

Page 36: ...ock is set 1 Press the arrow buttons up or down on the front panel Continue to press it until Keylock Mode is displayed 2 Press the SET button Locked is displayed and the password entry screen appears 3 Enter your password default is 12345 Move the cursor using the arrow buttons left or right and enter values from 0 to 9 using up or down You can set the password on the setup menu Refer to the Setu...

Page 37: ... and date of the latest log will be updated Live images will not be refreshed correctly while the displayed logs are being refreshed Displays the log in log out time and date the user name and IP address 1 Click the Control button 2 Click the Access log button in the Log box Access logs are shown in a list on the rec event list About the Access log The user name or IP address is shown in 3 Click t...

Page 38: ... and a description in a list 1 Click the Control button 2 Click the Network log button in the Log box Network logs are shown in a list on the rec event list Refer to page 52 for more information about Network Logs 3 Click the List button The Network log list closes Note A maximum of 1000 logs are listed on the Network log list When there are over 1000 logs the oldest are overwritten If the current...

Page 39: ... camera are set in the same time zone set to 6 Click the OK button COPY is appeared in the status display area and copying begins Note In the following cases copying during operation is canceled If a different user changes the settings during copying When a user who started manual copying from a PC web browser closes the Web browser copying stops about 90 seconds after the web browser is closed Co...

Page 40: ...images are shown in a list in the rec event list 5 Click the HDD tab 6 Click the log to playback Playing Step 1 is displayed in the status display area and the recorded images on the selected disk are played back 7 Click the STOP button Stops playback Playing Step 1 disappears from the status display area and a live image from the camera is displayed in the Image display Playback will start from t...

Page 41: ...ete for normal recording area Manual delete for event recording area and Manual delete for copy area and enter a time and date Images and audio recorded before the set time and date will be deleted 4 Click the Delete button This will display a confirmation window 5 Click the OK button The data is deleted Manual deletion Important Note that deleted images and audio cannot be recovered You can set p...

Page 42: ... are displayed in the Start and End boxes Note When an MPEG 4 image is downloaded a few seconds before and after the specified start and end time may be downloaded 5 Select whether the data for download has audio or whether data for alteration detection is attached and click the OK button The File Download window is displayed The download time is longer if audio or alteration detection data is att...

Page 43: ...te a new folder in the selected destination and click the Save button The viewer software is downloaded You must uninstall any previous versions of the viewer software before installing the latest version 1 Double click the downloaded n3vsetup exe file This will display the end user s license agreement 2 Select I accept the terms in the licence agreement and click the Next button This displays the...

Page 44: ...f installed programs and then click the Remove button The uninstall program launches 3 Uninstall the program following the instructions on the window In Windows Vista 1 Select The uninstall program from the Control Panel 2 Select ND_Viewer from the list of installed programs and right click Select Uninstall and Change in the menu that is displayed The uninstall program launches 3 Uninstall the pro...

Page 45: ... enlarge the image twice the size Depending on the specifications of the PC playback may not be smooth You can turn audio on or off by clicking the Speaker audio on or the Speaker audio off button If browser viewer or HDD viewer are running at the same time audio playback may not be correct To play back the audio correctly run just the browser the viewer or the HDD viewer only Image and audio some...

Page 46: ...ion data attached Refer to page 42 for information on how to attach alteration detection data 1 When you launch the viewer software the following window appears 2 Click the Open File OPEN button The Open window opens 3 Select the downloaded image data file name n3r 4 Click the Open button Playback is paused on the first image of the data 5 Click the ALT CHECK button Alteration detection starts The...

Page 47: ...ssion format of the camera channel set in Image transmission by periodic timer is MPEG 4 You must configure settings for sending camera images to the FTP server when an event occurs in advance on the setup menu Configure the settings for the destination server name and the transmit time of pre event and post event images under Image transmission by alarm on the setup menu Also configure image tran...

Page 48: ...rder s HDDs and Extension units Ext 1 to 5 You can also check the date range of images recorded on the selected HDD Refer to the Setup Instructions PDF file for more information on the recorder s HDD You can also configure settings for operating time hour meter warnings for the HDD 1 Click the Setup button 2 Click the Maintenance button and then click Disk information This will display the Disk in...

Page 49: ...e displayed HDD capacity warning 1 Anything other than FULL NORMAL HDD CAPACITY REMAINS EVENT HDD CAPACITY REMAINS COPY HDD CAPACITY REMAINS is remaining capacity FULL EVENT HDD FULL COPY HDD FULL Power outage detection POWER LOSS Recover from a power outage POWER RECOVERED NW camera error detection CAM COMMUNICATION ERROR is camera channel NW camera error recovery CAM COMMUNICATION RECOVERED is c...

Page 50: ...6 2 DOWN Extension unit EXTx RAID6 2 DOWN x is unit number RAID6 3 DOWN Recorder MAIN RAID6 3 DOWN Extension unit EXTx RAID6 3 DOWN x is unit number Camera SD memory card error CAM xx SD ERR is camera channel Camera SD memory card starting write error CAM xx SD START ERR is camera channel Camera SD memory card ending write error CAM xx SD END ERR is camera channel Camera SD memory card list reques...

Page 51: ...ach time 1 of the available disk space is reduced and a warning mail with the FULL content will be sent when there is no available disk space 2 The HDD smart warning mail is not sent in the RAID5 mode or the RAID6 mode RAID6 mode format failure Recorder MAIN RAID6 FORMAT ERROR Extension unit EXTx RAID6 FORMAT ERROR x is unit number HDD remove error Recorder MAIN y SWAP WARNING Extension unit EXTx ...

Page 52: ...ocol PANASONIC_ALM_OTHE R_ERR Network error output Parameter initialization error Recorder MAIN ERR INITIAL ERR Extension unit EXTu ERR INITIAL ERR FAN warning Recorder MAIN FANf ERROR Recorder MAIN f ERR FAN ERROR Error output Extension unit EXTu FANf ERROR Extension unit EXTu f ERR FAN ERROR Thermal error warning Recorder MAIN THERMAL ERROR Recorder MAIN t ERR THERMAL ERROR Error output Extensio...

Page 53: ... HDD error output Extension unit EXTu RAID5 2DOWN Extension unit EXTu ERR RAID5 2down RAID6 1DOWN Recorder MAIN RAID6 1DOWN Recorder MAIN ERR RAID6 1down HDD error output Extension unit EXTu RAID6 1DOWN Extension unit EXTu ERR RAID6 1down RAID6 2DOWN Recorder MAIN RAID6 2DOWN Recorder MAIN ERR RAID6 2down HDD error output Extension unit EXTu RAID6 2DOWN Extension unit EXTu ERR RAID6 2down RAID6 3D...

Page 54: ...R Extension unit EXTu PARTITION ERROR Extension unit EXTu ERR PARTITION ERROR HDD RAID 5 recovery failure Recorder MAIN RAID5 RECOVERY FAILURE Recorder MAIN ERR RAID5 R FAILURE HDD error output Extension unit EXTu RAID5 RECOVERY FAILURE Extension unit EXTu ERR RAID5 R FAILURE HDD RAID 6 recovery failure Recorder MAIN RAID6 RECOVERY FAILURE Recorder MAIN ERR RAID6 R FAILURE HDD error output Extensi...

Page 55: ...rror output Failed to resolve POP3 server address from DNS SMTP POP 3_ADD_ERR Network error output Failed to find POP3 server SMTP POP3_SVR_ER R Network error output POP3 authentication error SMTP POP3_ATTEST _ERR Network error output Failed to resolve SMTP server address from DNS SMTP SMTP_ADD_ER R Network error output Failed to find SMTP server SMTP SMTP_SVR_ER R Network error output MAIL FROM C...

Page 56: ...k error output Time from the NTP server is invalid NTP TIME_INVALID Network error output Other errors for NTP NTP OTHER_ERR Network error output SNMP transmission complete SNMP SEND_OK Password error for SNMP user name SNMP USER_PASS_E RR Network error output SNMP object inquiry failure SNMP OBJ_ERR Network error output Other errors for SNMP SNMP OTHER_ERR Network error output Having IP address co...

Page 57: ...ing of the WJ ND400 Refer to page 58 for information on symbols used on the table above Other errors for HTTP HTTP OTHER_ERR Network error output Move to Config CONFIG Camera SD memory card error CAM cc SD ERR NW ERR CAMERA cc SD ERROR Camera error output Request to start writing on the camera SD denied CAM cc SD START ERR NW ERR CAMERA cc SD ERROR Camera error output Request to finish writing on ...

Page 58: ... ERR RAID6 2DOWN MAIN RAID6 3DOWN EXTu RAID6 3DOWN MAIN ERR RAID6 3DOWN EXTu ERR RAID6 3DOWN MAIN d SMART WARNING EXTu d SMART WARNING MAIN d ERR SMART WARNING EXTu d ERR SMART WARNING The HDD malfunctioned and may not be usable Contact your dealer to have the HDD replaced 1 MAIN d HOUR METER WARNING EXTu d HOUR METER WARNING MAIN d ERR HDD HOUR METER WARNING EXTu d ERR HDD HOUR METER WARNING The ...

Page 59: ...d Check the camera settings and the SD memory card CAM cc SD START ERR NW ERR CAMERA cc SD ERROR Abnormality with the camera s SD memory card Communication with the network camera is unstable or the network camera is not connected Check the camera settings and the SD memory card Check the status of the connection with the network camera CAM cc SD END ERR CAM cc GET LIST ERR CAM cc GET IMG ERR CAM ...

Page 60: ...P address is different from another device Setup Instructions PDF file Check if the IP address of the recorder matches the subnet of the network Setup Instructions PDF file When the recorder and the client PC are on the same subnet set the same subnet for the IP address Setup Instructions PDF file To access the recorder on the same subnet it is recommended to set the recorder s address to Don t Us...

Page 61: ... PC s display adapter and driver When this happens first update the driver of the display adapter If this does not resolve the problem use the following procedure to adjust the hardware accelerator function This explanation uses Windows XP as an example 1 Close all the browsers and then right click the desktop and select Properties from the menu 2 Select Setting tab from Display Properties and the...

Page 62: ... of live image are not recorded and instead a black screen appears If this happens wait about 10 minutes The camera image may not be displayed in MPEG 4 format images via the Internet Refer to your network administrator because it effects the router settings and other network devices Stops playback Playback restarts after a short time Time settings are changed through auto time adjustment When the...

Page 63: ...twork performance such as the live transmission rate and the recording rate Setup Instructions PDF file The recorder and the HUB network speed may not match 100BASE TX Full and 100BASE TX Half for example A HUB may cause variations in network transmission speeds Set the HUB s transmission speed and the recorder s network transmission speed to the same speed Cannot operate camera Make sure that the...

Page 64: ...tion bar and select Install ActiveX Control A security warning window appears click the Install button The following message appears in the information bar Internet Explorer has blocked the file being downloaded to your computer from this site as a security measure Click here to display options Click the information bar and select Download File If you cannot download the file even after doing the ...

Page 65: ...vice used as a gateway for networks such as a local network to access PCs on an external network Data is sent using the default gateway if a gateway is not specified in the destination IP address Disk Configuration Configure the HDD after replacing removing or adding a HDD Disk Configuration is the menu for configuring the HDD Electronic Zoom Enlarges live images and playback images during playbac...

Page 66: ...June 2003 as IEEE802 3af PoE Supplied Hub A switching hub that provides PoE functionality A maximum of 48 V 15 4 W of power can be supplied to cameras and other devices Port Number A sub address set below the IP address to connect multiple parties simultaneously for communication TCP UDP etc on the Internet Primary Server DNS servers usually have more than 2 system and the primary server is the ma...

Page 67: ...e Function that automatically switches the camera image in a preset order Sequence is available on the recorder when live images are displayed Subnet A small network used as a unit of administration when a larger network is divided into smaller networks Large networks in corporations for example the network can be broken down into smaller networks called subnets to make the network more manageable...

Page 68: ... MAC address 48 Manual deletion 41 Manual recording 18 Multiscreen 21 31 Multiscreen select 31 N Network log 38 52 Network log registration count 38 NTP 56 P Password 8 Playback position operations 15 POP3 55 Preset 30 Protocol 33 R RAID5 53 54 RAID6 53 54 Rec event list 12 23 Rec event search 22 24 Recording mode access priority 18 Recording rate 18 19 RECOVER 14 Refresh 7 S Schedule recording 18...

Page 69: ...f old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste...