Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is
not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned on.
When using DC power supply
• Is the 12 V DC power cable plug (accessory) firmly inserted into
the 12 V DC power terminals of the camera?
Confirm the power plug is firmly connected.
When using a PoE device for power supply
• Are the PoE device and the network connector on the rear of the
camera connected using a LAN cable (category 5, STP*)?
Check whether the connection is appropriately established.
* PAL model only
• Depending on the PoE device, the power supply will stop when
the demanded power exceeds its total power limit for all PoE
ports.
Refer to the operating instructions of the PoE device in use.
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18
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The camera does not move
to the preset positions
accurately.
• When the preset positions becomes inaccurate during use, it is
possible to correct the positions by executing the position refresh
function.
In addition, when "Position refresh" is set for the created schedule,
the camera position will be corrected periodically. In some situa-
tions, reconfigure the preset positions.
Operating
Instructions
(PDF)
When the camera is pan-
ning/tilting, the camera
stops panning/tilting and
mechanical noise comes
from the camera.
• The camera position may have become inaccurate. Carry out the
refresh position function from the [Default reset] tab of the setup
menu.
Operating
Instructions
(PDF)
The camera starts panning
unpredictably.
• This may be caused by noise.
Check the exogenous noise level around the camera.
11
When using an optional
inner cover, upper side of
images are hidden (become
black) when the tilt angle of
the camera is almost level.
• This is not malfunction. This is caused by the shape of the inner
cover (WV-Q157 or an accessory of optional mount bracket).
In this case, images may also be washed out depending on the
photographic subject when "On" is selected for "AGC" on the
setup menu.
12
When the power is turned on,
the live indicator lights or
blinks orange.
• Is the LAN cable connected appropriately?
Connect the LAN cable appropriately.
• Is the hub or router connected to the camera operating appropri-
ately?
Check if the hub or router in use is operating appropriately.
• Isn't the LAN cable connected to the camera broken?
Replace the cable with another one.
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Summary of Contents for WV-SC385PJ
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