Installation Guide
AT-VTP-550
7
Troubleshooting
Problem
Cause
Solution
My touchpad won’t power
on.
The touchpad is not
connected to a PoE switch.
•
Connect the touchpad to a
switch that supports 802.3at
PoE.
•
If a PoE switch is not
available, use a PoE injector
(sold separately) to power
the unit.
My touchpad isn’t receiving
an IP.
The connected network is
not DHCP enabled.
•
Swipe from the left corner
to the right and press
the refresh button. It can
sometimes take up to 60
seconds to obtain an IP.
•
Set the touchpad to static IP
by selecting the
Set Static
IP
slider and providing IP,
subnet, gateway, and DNS
server information.
About Velocity
Device IP Address 10.X.X.XXX
Version Info
Current Version X.X.X
CHECK FOR UPDATES
BACK
Downloading image file from server to update
OS image.
About Velocity
Device IP Address 10.X.X.XXX
Version Info
Current Version X.X.X
CHECK FOR UPDATES
BACK
Installing system update...
Loading...
When the installation starts, it will switch to an Android update screen. Once completed it will
restart the touch panel. The splash screen will appear, before the loading screen takes over. The
update is complete when it returns to the control screen. This process can take up to 5 minutes
to complete.
