SmartZone Gateway EP042 User Manual
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Troubleshooting
Resetting the SmartZone Gateway to Factory
Default Settings
To reset the Gateway unit to factory defaults, perform the following steps:
1. Press and release the
Reset
button on the front of the unit. The Alarm LED will
flash twice (off/on, off/on).
2. Immediately press and hold the
Mode
button until the alarm LED goes off.
3. Immediately press and release the
Reset
button.
NOTE
: The unit will now restart. The Status LED will start flashing after around 1 minute.
The reset process is complete, and the IP address is set to the default 192.168.0.253.
Problem: The NMS Cannot Poll the SmartZone
Gateway Unit
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Solution
:Make sure the network is properly connected to the Gateway unit.
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Solution
:Make sure the cable is in good condition.
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Solution
:Try pinging the Gateway unit from another computer on the same net-
work segment as the Gateway unit.
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Solution
:Ensure that the NMS IP Address is in the NMS table of the Gateway unit.
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Solution
:Ensure that the community string has been set for the NMS via the Web
Management Interface.