Panduit SmartZone EPA126 Troubleshooting Manual Download

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Version 1. April 2017

Information to provide when opening an incident with Panduit Support:

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Client Name/Location

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Incident or Issue Number (if you have one for reference)

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Short Description

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Any steps taken so far to address the issue

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Software and firmware versions, plus P/Ns if known

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Screenshots/Videos on how to replicate if possible

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Return Contact info

Summary of Contents for SmartZone EPA126

Page 1: ...8 Cannot ping the Gateway EPA126 10 Gateway EPA126 displaying an alarm Red Alarm LED on 10 Gateway EPA126 unit has been reset 10 Connectivity between Gateway EPA126 and PDU lost 11 How to audit Gatewa...

Page 2: ...Resolution 1 PDU Port Enabled but PDU not physically connected In this situation the unused PDU ports may be enabled but not physically connected to a PDU Example a cabinet may contain 2 PDU s but all...

Page 3: ...st Comms alerts from these ports F Selecting the port will take you to the screen shown below Set the Device Type field to Disabled This should prevent any further Lost Comms alerts from the disabled...

Page 4: ...d to the PDU port that is generating the alert C If the Gateway EPA126 connection is present and is secure make sure the relevant patch cable is connected to the PDU monitoring port on the PDU itself...

Page 5: ...ort Enabled but Sensor not physically connected In this situation the unused Sensor ports may be enabled but not physically connected to a Sensor Example a cabinet may contain 3 Temperature Sensors bu...

Page 6: ...the Sensor port which needs to be disabled E Selecting the port will take you to the screen shown below Set the Device Type field to Auto Detect This should prevent any further Lost Comms alerts from...

Page 7: ...sensor reporting an alarm Symptoms A red icon or amber icon or is missing for a sensor Action Check thresholds setting for the specific sensor to make sure it is in range of Panduit specs Ensure that...

Page 8: ...l settings on the browser If problem persists contact Panduit System Support as a hard reset may be required due to a firmware fault Gateway EPA126 Reset Gateway EPA126 hard reset If Gateway EPA126 is...

Page 9: ...9 Version 1 April 2017...

Page 10: ...arm Red Alarm LED on Symptoms Gateway EPA126 show a red alarm LED in front and rear of the Gateway EPA126 Action This is an indication of a sensor showing value exceeding the set threshold limit Log i...

Page 11: ...isplay panel driven by low voltage supply from Gateway EPA126 is enabled on the PDU NOTE The Gateway EPA126 disconnection to the PDU does not affect the power supply to PDU outlets It only affects mon...

Page 12: ...s down in the cabinet how to get access inside the cabinet Symptoms Cabinet power offline or no power to Gateway EPA126 Door lock LEDs are off Action Access control on cabinet is via HID reader cards...

Page 13: ...Panduit Support Client Name Location Incident or Issue Number if you have one for reference Short Description Any steps taken so far to address the issue Software and firmware versions plus P Ns if k...