Installation and Setup
2-17
5100-A2-GB21-10
April 1997
Troubleshooting Tips
Review the following tips and and possible solutions to help in solving any
problems you may encounter during card and software installation. The network
driver must be installed for the troubleshooting to be meaningful.
Symptom
Possible Cause
Possible Solution
No MAC address
.
No I/O base
address set or
address conflict
exists.
1. Check that the base address does not
conflict with another installed card setting.
2. Check that the 5171 PC NIC is seated
properly.
Card is not ready
or enabled.
IRQ not correct.
1. Attempt to run a Local Loopback test
described in Chapter 3. A failed test
indicates possible IRQ conflict.
2. Attempt to Reset Card as described in
Chapter 3.
3. Recheck that IRQ settings on card match
software.
Cannot connect to
Central Office.
IRQ conflict.
Network Link is
Down.
Network cable is
not connected.
1. Attempt to run a Remote Loopback test
described in Chapter 3. A failed test
indicates possible IRQ conflict. Try to
Reset Card and run test again. Then,
check IRQ settings.
2. If Remote Loopback is successful, check
link status; see
Viewing Transmission
Statistics and Network Status
in Chapter 3.
3. If link is up*, check network cable
connection.
Cannot run
Loopback tests.
System hangs.
IRQ not set or in
conflict.
1. Restart system. Change IRQ settings on
card and in software. Attempt Loopback
test again.
* Select Statistics or Card Status under Diagnostics. If the Link State is reported Up in
the Statistics window or
User Packets Enabled
appears in the Card Status
window, the link is up.