CUSTOMER SERVICE
Customer service and product support are available online at www.paragonlockandsafe.com
WARRANTY AND RETURN POLICY
Thank you for choosing a Paragon Lock and Safe product. Paragon Lock and Safe (PL&S) warrants the original purchaser of
new equipment manufactured by PL&S to be free from defects in material or workmanship from the date of original pur-
chase for a period of ten years. In the event the safe being replaced is no longer manufactured, PL&S will provide a safe they
deem to be “equivalent”.
The obligation of PL&S under this warranty is limited to the replacement of any parts or components that in the opinion of
PL&S are defective, F.O.B. the factory, or at any other location that PL&S may designate.
In the case of fire (for fireproof models): PL&S will replace your safe for free. You will provide a police and fire report and
we will ship you your safe replacement. In the case of a break-in: PL&S will repair or replace your safe for free. You simply
send your safe back along with a copy of the police report. In the case of problems with locks, bolt work or handle: PL&S will
repair your safe for free. Simply send your safe back. If we cannot fix it, we will ship you a safe replacement.
The original purchaser who has provided proper proof of the original retail purchase and all other requested information
is the holder of this warranty. This warranty is non-transferable and covers you as long as you own the safe and have your
original invoice. Make sure you save a copy of your invoice.
All shipping damages must be claimed with the designated shipper. Check the shipping carton for damage before signing the
bill of lading.
If an item is opened and deemed to be defective within 30 days from the date of delivery, please contact us at www.para-
gonlockandsafe.com for return instructions. A PL&S RMA is required when returning defective merchandise. When returning
your order please include a copy of your order number with date purchased, Your PL&S RMA and the reason for the return.
Any defective component, part or assembly returned to PL&S will be replace by PL&S. PL&S will not be responsible for any
expenses incurred by the customer under the terms of this warranty nor shall it be responsible for any damages consequen-
tial, special, contingent or otherwise: or expenses or injury arising directly or indirectly from the use of a PL&S product. Any
component, part or assembly returned to PL&S must be returned at the customers expense along with proof of purchase.
PL&S reserves the right to determine whether the terms of this warranty have been properly complied with. In the event
that the terms are not complied with, PL&S shall be under no obligation to honor this warranty.
IMPLIED WARRANTIES
: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY. PL&S SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. PL&S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMIT-
ED TO PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST ALLOWED BY LAW.
DISPUTE RESOLUTION.
You and PL&S agree that any dispute between you and PL&S will be resolved exclusively and
finally by arbitration administered by the National Arbitration Forum (NAF) and conducted under its rules, except as other-
wise provided below. You and PL&S will agree on another arbitration forum in NAF ceases operations. The arbitration will be
conducted before a single arbitrator, and will be limited solely to the dispute between you and PL&S. Any decision rendered
in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of
competent jurisdiction. THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF
THE STATE OF MICHIGAN, WITHOUT REGARD TO CONFLICTS OF LAW RULES.
Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have
been altered in any way that would be determined to the performance of life of the product. Misapplication, misuse or negli-
gence will revoke the warranty.
Copyright © Paragon Lock and Safe. All rights reserved.
