TROUBLESHOOTING
PROBLEM
SOLUTION
Basic issues
When the machine fails to
work properly
• Check the power cord for proper connection.
• Make sure the water level is between the top and bottom
red lines.
• Check the power source by connecting another electrical
appliance to the AC outlet.
• If the water level is repeatedly below the lower red line, the
thermostat may burn out. If the thermostat has burned out,
the power lamp will not light and the vaporizer will not turn on.
Please contact an authorized agent for repair.
• If the problem persists, please contact your dealer for
assistance.
• To prevent an electrical shock, DO NOT DISASSEMBLE
THE MACHINE.
Steam escaping from jar
Wait until the jar has cooled, then try to tighten the retaining
screw located beneath the jar for a tight seal. Check that the
gasket ring is atop the water jar and in good condition.
Heating Element shuts off
There is power but the
heating element has
shut off.
The vaporizer has been in
use continuously.
• Move the timer know to the OFF position.
• Wait 5-10 minutes before turning the vaporizer back on.
Restart the vaporizer.
• If your unit(s) becomes too hot or if the water level falls below
the red line, the thermostat will shut off the heating element.
After cooling to the proper temperature, the element will
operate normally.
• Wait until both the heating element and glass jar cools before
adding water.
External Fuse
There is power but no
steam.
The vaporizer starts up but
then stops.
• Check to see that the external fuse is in proper
working condition.
• This fuse should be a minimum 8amps. A 10amp fuse
is optimal.
• This fuse will only burn out if the machine is repeatedly used
with low water levels or no water.
Internal Fuse
There is no power/ the
power lamp does not
light up.
There is a burnt smell.
• The internal thermostat (temperature control) and thermostat
fuse protector may be damaged.
• There are no user-serviceable parts inside.
• The unit must be sent in for repair/ servicing. Please call for
an RMA number.
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