FTIR3 Oil Analyzer
32
4.7 Troubleshooting
Refer to this Troubleshooting Guide to resolve some problems. For anything else, please contact your
Service Engineer.
4.7.1 FTIR3 Helper
If the LED on top of the unit remains red, close the
FTIR3
software and run the
FTIR3
Helper program
(located on the Desktop). This program will run a series of self tests, lasting up to 10 minutes and will
attempt to fix any communication or firmware malfunctions. Ensure that the sampling compartment is
empty and that there are no other programs running. If problems persist, contact your Service Engineer.
Component
Condition
Possible cause
Solution
Spectrometer
The LED on top is red
Communication error
Spectrometer requires
self test cycle (sample
analysis will still function
correctly)
Spectrometer/software
fault
Ensure the sampling
compartment is empty when
starting the software
Check all connections
Power cycle
FTIR3
and/or
computer
Contact your Service Engineer
Sampling assembly
Results, background or
sample spectrum abnormal
Cell is in the wrong position Verify the cell position and
sample loading
FTIR3
is leaking
Contact your Service Engineer
Software
The status and diagnostic
indicator turns red instead
of green
Connection error
Unplug and re-plug the Ether-
net cable
Cannot log in to software
Forgotten username or
password
Deleted user profile
Log in to default administrator
account using username
admin, password admin
Username and password are
case-sensitive
Contact your service
representative for “super
user” login details
Any other software errors
Contact your Service Engineer
MA-K31014-KW FTIR Issue 1.indd 32
14/03/2017 20:17