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Warranty and service information
Warranty from Creative Marketing & Consulting GmbH
Dear Customer,
The warranty for this equipment is 3 years from the date of purchase. In the event of product defects,
you have legal rights against the retailer of this product. Your statutory rights are not affected in any way
by our warranty conditions, which are described below.
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Warranty conditions
The warranty period begins on the date of purchase. Please retain the original sales receipt.
This document is required as your proof of purchase.
Should this product show any defect in materials or manufacture within 3 years from the date of purchase,
we will repair or replace it – at our discretion – free of charge.
This warranty service requires that you retain proof of purchase (sales receipt) for the defective device for
the three year period and that you briefly explain in writing what the fault entails and when it occurred.
If the defect is covered by our warranty, we will repair and return your product or send you a replacement.
The original warranty period is not extended when a device is repair or replaced.
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Warranty period and statutory claims for defects
The warranty period is not extended by the guarantee. This also applies to replaced and repaired parts.
Any damages or defects detected at the time of purchase must be reported immediately after unpacking.
Any incidental repairs after the warranty period are subject to a fee.
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Extent of warranty
This device has been manufactured according to strict quality guidelines and carefully inspected before
delivery.
The warranty applies to material and manufacturing defects only. This warranty does not extend to
product parts, which are subject to normal wear and tear and can thus be regarded as consumable
parts, or for damages to fragile parts, e.g. switches, rechargeable batteries or parts made from glass.
This warranty is voided if the product becomes damaged or is improperly used or maintained.
For proper use of the product, all of the instructions given in the operating instructions must be followed
precisely. If the operating instructions advise you or warn you against certain uses or actions, these must
be avoided in all circumstances.
The product is for consumer use only and is not intended for commercial or trade use. The warranty
becomes void in the event of misuse and improper use, use of force, and any work on the device that has
not been carried out by our authorised service branch.
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Processing of warranty claims
To ensure prompt processing of your claim, please follow the instructions given below.
Please retain proof of purchase and the article number (e.g. IAN) for all inquiries.
The product number can be found on the type plate, an engraving, the cover page of your instructions
(bottom left), or the sticker on the back or underside of the device.
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