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Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a
Return Merchandise Authorization (RMA). Pack the Product securely
using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our
facility. A Service Repair Request is available at www.horizonhobby.
com on the “Support” tab. If you do not have internet access, please
include a letter with your complete name, street address, email
address and phone number where you can be reached during
business days, your RMA number, a list of the included items, method
of payment for any non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be included for
warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair estimates are
available upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight. Please advise us
of your preferred method of payment. Horizon accepts money orders
and cashiers checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any repair left
unpaid or unclaimed after 90 days will be considered abandoned and
will be disposed of accordingly. Please note: non-warranty repair is
only available on electronics and model engines.
United States:
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring warranty inspection or repair should be
shipped to the following address:
Horizon Support Team
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877.504.0233 or e-mail us at
productsupport@horizonhobby.com with any questions or concerns
regarding this product or warranty.
European Union:
Electronics and engines requiring inspection or repair should be
shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call +44 1279 641 097 or sales@horizonhobby.co.uk with any
questions or concerns regarding this product or warranty.
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Please call +49 4121 46199 66 or service@horizonhobby.de with
any questions or concerns regarding this product or warranty.
