Partner A4-1-K, Service Manual

Page 1: ...POS Terminal A4 1 K A5 1 K A7 1 K Service Manual ...

Page 2: ...cause harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the device Best Management P...

Page 3: ...to keep time There is a risk of explosion if the wrong battery type is used when replacing Dispose of used batteries according to local ordinance regulations RoHS 單元 部件名称 Part name 限用物質及其化學符號 物质或元素 Hazardous substances name 鉛 Pb 其 合物 铅 Pb 其 合物 Lead Pb and its compounds 汞 Hg 其 合物 Mercury Hg and its compounds 鎘 Cd 其 合物 镉 Cd 其 合物 Cadmium Cd and its compounds 六價鉻 Cr6 其 合物 六价铬 Cr6 其 合物 Hexavalent chrom...

Page 4: ...fied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Always disconnect the AC power cord before attempting any service CAUTION If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention CAUTION ...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan http www partner com tw ...

Page 6: ...in this manual are the properties of their respective owners and are acknowledged About this manual The service manual provides service information This manual is designed to help train service personnel to locate and fix failing parts on the device This manual consists of the following sections Chapter 1 Getting Started This section covers unpacking and checking the package contents and identifyi...

Page 7: ... 21 About the BIOS Setup Utility 21 Entering the Setup Utility 22 Using BIOS 22 BIOS Navigation Keys 22 Main Screen 23 Advanced Settings 24 Chipset Settings 31 Security Settings 34 Boot Settings 35 Save Exit 36 Chapter 3 Installing Drivers and Software 37 Intel Chipset Driver 37 LAN Driver 40 Intel Serial IO 42 Audio Driver 45 Chapter 4 Locating the Problem 47 General Checkout Guidelines 47 Cash D...

Page 8: ...Symptoms 50 Boot Symptoms 50 Chapter 5 Replacing Field Replaceable Units FRUs 51 Panel 52 Panel Back Cover 53 MSR PCBA 54 Power Button 55 Speaker 56 Touch Cable 56 VGA Port 57 LVDS Cable 58 LED Cable 59 I O Shield 59 Mainboard 60 Appendix A Specification 61 ...

Page 9: ...w to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine terminal as shown below ...

Page 10: ...tifying Components This section describes the parts and connectors on the machine A4 1 K Front Right View A4 1 K Rear View 15 TFT LCD Power indicator VFD Customer Display optional Slot Optional Peripheral Slot ...

Page 11: ...11 A4 1 K I O Connectors DC12V In DC12V Out COM2 COM1 HDMI LAN2 LAN 1 VGA USB 3 0 RJ 11 Cash drawer port Power button Line Out ...

Page 12: ...12 A5 1 K Front Right View 15 6 TFT LCD Power indicator Camera optional A5 1 K Rear View VFD Customer Display optional Slot MSR optional Slot ...

Page 13: ...13 DC12V In DC12V Out COM2 COM1 HDMI LAN2 LAN1 VGA USB 3 0 RJ 11 Cash drawer port Power button Line Out A5 1 K I O Connectors ...

Page 14: ...14 A7 1 K Front Right View A7 1 K Rear View VFD Customer Display optional Slot 21 5 TFT LCD Power indicator Optional Peripheral Slot ...

Page 15: ...15 DC12V In DC12V Out COM2 COM1 HDMI Line Out LAN2 LAN 1 VGA USB 3 0 RJ 11 Cash drawer port Power button Expansion I O optional A7 1 K I O Connectors ...

Page 16: ... 8 AGND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK COM Connector Pin Define Pin Signal Pin Signal 1 5V 12V 5 RxD 2 DCD 6 TxD 3 DTR 7 CTS 4 GND 8 RTS It could be supplied with power with 5V or 12V via Jumper or BIOS setting 1 8 USB 3 0 Connector Pin Define 9 1 5 4 Pin Signal Pin Signal 1 USB Vcc 5 StdA_SSRX 2 USB 6 StdA_SSRX 3 USB 7 GND 4 USB GND 8 StdA_SSTX 9 StdA_SSTX...

Page 17: ... 4 24V 5 CASH2 6 GND Voltage is selected via JP1 LAN Connector Pin Define 1 8 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND DC 12V Output Connector Pin Define Pin Signal 1 12V 2 GND 1 2 ...

Page 18: ... Select Jumper Front USB1 Select Jumper Jumper Setting Function CLR_COMS1 CMOS Clear Jumper 1 2 Default Normal 2 3 Clear COMS JP_BLP1 LVDS1 LVDS2 EDP1 Backlight VDD Pin Jumper 1 2 5V 2 3 Default 12V JP_LVDDP1 LVDS1 LVDS2 EDP1 VDD Select Jumper 1 2 Default 3 3V 2 3 5V JP_CDPWR1 Cash Drawer VDD Select Jumper 1 2 Default 24V 2 3 12V JP_CDCP1 Cash Drawer Detach Select Jumper 1 2 GND 2 3 Default CD2DEC...

Page 19: ...ector to VGA port connector to MSR PCBA connector to LED cable Jumper Setting Description JC_COM3 COM3 Select Jumper 1 2 COM3_Pin9 5V 3 4 Default COM3_Pin9 RI 5 6 COM3_Pin9 12V JC_COM4 COM4 Select Jumper 1 2 COM4_Pin9 5V 3 4 Default COM4_Pin9 RI 5 6 COM4_Pin9 12V JC_USBF1 Front USB1 VDD Select Jumper 1 2 Default 5V 2 3 3 3V ...

Page 20: ...20 ...

Page 21: ...ou to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IR...

Page 22: ...option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the s...

Page 23: ...ystem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to move from field to field Simply type the new number required If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utili...

Page 24: ...t that can utilize the additional hardware capabilities provided by Vanderpool Technology Hyper Threading This feature allows a single processor to execute two or more separate threads concurrently When hyper threading is enabled multi threaded software applications can execute their threads in parallel thereby improving their performance Intel Trusted Execution Technology This feature allows you ...

Page 25: ...s item to define how the system suspends In the default S1 only CPU Stop Clock the suspend mode is equivalent to a software power down If you select S3 only Suspend To RAM the suspend mode is a suspend to RAM the system shuts down with the exception of a refresh current to the system memory Power Button When disabled the power button can t turn the system power off When enabled the power button ca...

Page 26: ...tton causes a software power down If the item is set to Delay 4 Sec then you have to hold the power button down for four seconds to cause a software power down ME Region Protect When enabled user cannot flash ME region Wake system with Fixed Time This function is for setting the Date and Time for your computer to boot up When enabled more options will appear for you to specific the Date and Time S...

Page 27: ...e Settings This item allows you to specific IO address and IRQ for the parallel port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Standard Parallel Port Mode EPP Mode Enhanced Parallel Port ECP Mode Extended Capabilities Port and ECP EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enha...

Page 28: ...en disabled IPv4 PXE boot support will not be available Ipv4 HTTP Support This item allows you to enables or disables IPv4 HTTP boot support When disabled IPv4 HTTP boot support will not be available Ipv6 PXE Support This item allows you to enables or disables IPv6 PXE boot support When disabled IPv6 PXE boot support will not be available Ipv6 HTTP Support This item allows you to enables or disabl...

Page 29: ... to enable or disable CSM support Option ROM Messages This item is used to set a display mode Force BIOS or Keep Current for Option ROM Boot option filter This item controls the priority of Legacy and UEFI PXE OpRom This item controls the execution of UEFI and Legacy PXE OpROM Storage This item controls the execution of UEFI and Legacy Storage OpROM Video This item controls the execution of UEFI a...

Page 30: ...s you to set SD device access mode Auto Access SD device in DMA mode if controller support it otherwise in PIO mode DMA Access SD device in DMA mode PIO Access SD device in PIO programmed input output mode USB Configuration Legacy USB Support When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating syste...

Page 31: ...cated to graphics chip for video purposes The aperture is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation DVMT Pre Allocated This item allows you to adjust system memory that can be pre allocated as graphics memory DVMT Total Gfx Mem This item allows you to adjust DVM...

Page 32: ...figuration SATA And RST Configuration This sub menu allows you to set up the SATA and RST configuration USB Configuration This sub menu allows you to set up the USB configuration HD Audio Configuration This sub menu allows you to set up the HD audio subsystem configuration Onboard Inte LAN Use this item to enable or disable the onboard Intel LAN controller The default setting is Enabled ...

Page 33: ...i PCIE USB signal LAN1 LAN2 Wake This feature allows you to enable or disable the Wake on LAN function LED S3 Function This feature allows you to enable or disable the LED S3 blinking feature USB Maintain Port This feature allows you to enable or disable the USB maintain port ...

Page 34: ...pears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case characters Press Enter after you have typed in the password To confirm the password type the password again and press Enter 4 Write the passwords down and keep them in a safe place Clear Adminitrato...

Page 35: ...FFF means indefinite waiting Bootup Numlock State This item is used to select the Power on state for Numlock FullScreen Logo This item enables you to show the full screen logo on the bootup screen CashDraw2 Detect This item allows you to enable or disable the CashDraw2 detecting function Boot Option x This item allows you to set the system boot order ...

Page 36: ...urn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the comp...

Page 37: ... to install the included drivers and software Intel Chipset Driver The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Click Next to continue ...

Page 38: ...38 2 Read the license agreement then click Accept 3 Browse the ReadMe Information then click Install ...

Page 39: ...39 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart click Restart Now to restart the system ...

Page 40: ...40 LAN Driver Refer to the following to install the LAN driver 1 Click Next to continue 2 Click Install to begin installation ...

Page 41: ...41 3 When installation is completed click Finish ...

Page 42: ...42 Intel Serial IO Refer to the following to install the Serial IO driver 1 Click Next to continue 2 Read the license agreement check I accept the terms in the License Agreement Click Next to continue ...

Page 43: ...43 3 Click Next to continue 4 Click Next to continue ...

Page 44: ...44 5 Select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 45: ...45 Audio Driver Refer to the following to install the audio driver 1 Click Next to continue 2 Click Next to continue ...

Page 46: ...46 3 Select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 47: ...s in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check for a cash drawer problem IMPORTANT The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be connected matches this power specification 1 Connect the RJ 11 cable from the cash drawer to...

Page 48: ... Close Low 0 Open Cashdrawer B Control port 0498 0 High 1 Close Low 0 Open Cashdrawer B Status port 0520 1 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen Reseat the LCD cable LCD backlight is working but text is not visible on screen Reseat the LCD cable Replace the LCD LCD screen is garbled Characters are missing ...

Page 49: ...e Procedure Power shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the power button for four seconds Replace the mainboard Network Symptoms Symptom Corrective Procedure Cannot access LAN Confirm that network hub switch if present is functioning correctly Reseat the RJ 45 cable ...

Page 50: ...ymptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System continually reboots on power up Restore the BIOS defaults Remove all I O device drivers then reinstall the drivers one by one Reseat the SATA cable Reseat the memory card Reseat the power adapter Replace ...

Page 51: ...CAUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of the following when replacing parts If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs When replacing a malfunctioni...

Page 52: ...ove the screws that secures the base to the panel CAUTION The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage 2 Slide the panel and remove it from the base ...

Page 53: ...Panel Back Cover Before proceeding remove the following FRUs Panel 1 Push and shile out to remove the VFD and MSR compartment covers 2 Remove 7 screws from the panel back cover 3 Open the panel back cover ...

Page 54: ...54 MSR PCBA Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws that secure the MSR PCBA 2 Disconnect the cable from the mainboard 3 Remove the MSR PCBA ...

Page 55: ...on Before proceeding remove the following FRUs Panel Panel Back Cover 1 Disconnect the cable from the mainboard and the power button PCBA 2 Remove 2 screws that secure the power button PCBA 3 Remove the power button ...

Page 56: ... Remove 2 screws that secure the speaker 2 Disconnect the cable from the mainboard 3 Remove the speaker Touch Cable Before proceeding remove the following FRUs Panel Panel Back Cover 1 Disconnect one end of the touch cable from the motherboard and the other end from the touch PCBA ...

Page 57: ...e the following FRUs Panel Panel Back Cover 1 Disconnect the VGA port connector 2 Remove the screw that secures the VGA port grounding wire on the motherboard 3 Remove the 2 hex screws on either side of the VGA port 4 Remove the VGA port ...

Page 58: ...58 LVDS Cable Before proceeding remove the following FRUs Panel Panel Back Cover 1 Disconnect the LVDS cable 2 Remove the screw that secures the LVDS grounding wire on the motherboard ...

Page 59: ...g remove the following FRUs Panel Panel Back Cover 1 Disconnect the LED cable I O Shield Before proceeding remove the following FRUs VGA Port 1 Remove the 3 screws that secure the I O Shiled on Panel Bracket 2 Remove the I O Shiled ...

Page 60: ...remove the following FRUs Panel Panel Back Cover 1 Disconnect the MSR PCBA Power Button Speaker Touch Cable VGA Port LVDS Cable and LED cable connectors from the mainboard 2 Remove all screws from the mainboard 3 Remove the mainboard ...

Page 61: ...ernet x 2 Storage M 2 PCIe SSD 128G 256G External I O Interface 2 Serial ports RS232 RJ45 RI 5V 12V selection by BIOS COM1 COM2 2 LAN IEEE 802 3 10 100 1000 Mbps Ethernet RJ45 1 RJ11 port supports 2 cash drawer with 24V 12V by jumper setting 1 DC 12V 2 6A out 4 USB 3 0 USB 3 0 2 0 1 DC 12V input power jack 1 Audio 1 Line out 1 HDMI port 1 VGA Speaker 1 Speaker 3W Optional Peripheral MSR IC Card Re...

Page 62: ...0 100 1000 Gigabit Ethernet x 2 Storage M 2 PCIe SSD 128G External I O Interface 2 Serial ports RS232 RJ45 RI 5V 12V selection by BIOS COM1 COM2 2 LAN IEEE 802 3 10 100 1000 Mbps Ethernet RJ45 1 RJ11 port supports 2 cash drawer with 24V 12V by jumper setting 1 DC 12V 4 USB 3 0 USB 3 0 2 0 1 DC 12V input power jack 1 Audio 1 Line out 1 HDMI port 1 VGA Speaker 1 Speaker 3W Optional Peripheral MSR Cu...

Page 63: ...upports 2 cash drawer with 24V 12V by jumper setting 1 DC 12V 2 6A out 4 USB 3 0 USB 3 0 2 0 1 DC 12V input power jack 1 Audio 1 Line out 1 HDMI port 1 VGA Expansion I O Factory options 1 Serial ports RS 232 DB9 COM3 0V 5V 12V selection by jumper 1 LPT Port 1 Serial ports RS 232 DB9 COM3 0V 5V 12V selection by jumper 2 USB Type A USB3 0 2 0 2 Serial ports RS 232 DB9 COM3 COM4 0V 5V 12V selection b...