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APPENDIX

This appendix describes locating and solving problems that you may encounter while using the OT-100.

Troubleshooting

Often after time spent troubleshooting, the problem is traced to something as simple as a loose connection. 

Check the following before proceeding to the problem-specific solutions. 

Tips for Troubleshooting

In each problem-specific section, try the steps in the order suggested. This may help you to solve the problem 

more quickly. Try to pinpoint the problem and thus avoid replacing non-defective parts. For example, if you 

replace batteries and the problem remains, put the original batteries back and go to the next step.
Keep a record of the steps you take when troubleshooting: The information may be useful when calling for 

technical support or for passing on to service personnel.

Use some other electrical device to confirm that the electrical outlet is working.

• 

Ensure all connections are securely attached.

• 

General Problems 

Refer to the following for general problems you may encounter. 

PROBLEM

SOLUTION

You cannot turn on the device

Plug AC adaptor directly into device to check device is 

• 

functioning. If device functions properly, then issue may be 

with the battery.
Check that the battery is fully charged and properly installed 

• 

into device.

You have trouble charging the battery

Check that the AC adaptor is plugged in correctly to the DC 

• 

jack on the device, and the other end into the wall outlet.
If using the cradle for charging, check that the AC adaptor is 

• 

plugged in correctly to the cradle and the wall outlet.
Check for damage to the power cables.

• 

If battery has been used extensively and is old, replace with 

• 

new battery and try again.

You have trouble connecting to the 

Internet

Check that device is connected to a WiFi network with the  

• 

correct network key (password).

Check if the WiFi network provides an IP address 

• 

automatically via DHCP. If not, contact your network 

administrator for the relevant IP address, subnet, gateway, 

and DNS servers, which you need to enter manually.

Summary of Contents for OT-100

Page 1: ...OT 100 User Manual...

Page 2: ......

Page 3: ...quipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is...

Page 4: ...e user s body Request service for damaged products Turn off the product unplug it from the electrical outlet and request service from a service partner under the following conditions The power cord or...

Page 5: ...e generate heat or cause smoke and flame Do not immerse the battery in water seawater or get it wet This may cause internal short circuits to occur within individual cells and cause the battery to rup...

Page 6: ...age to the sealing condition of the battery Do not put leaked battery near fire If liquid leaks from the battery or the battery give outs a bad smell do not leave battery near flammable objects Otherw...

Page 7: ...text 19 Shortcut menus 19 Windows CE help 19 Performing a reset 20 Opening and closing programs 20 Program switch 20 Status icons 20 Adjusting the volume 21 Changing the device name 23 Entering owner...

Page 8: ...ove programs 58 CHAPTER 3 USING THE ACCESSORIES 61 Attaching the stylus cord 61 Attaching the hand strap 62 Using the leather pouch 63 Attaching the leather pouch cord 64 Using the high quality stylus...

Page 9: ...evice in cradle on page 1 2 Charge the battery in cradle on page 1 2 Changing the battery on page 1 3 Using SD cards on page 1 6 Install a SD card on page 1 6 View the contents of a SD card on page 1...

Page 10: ...R 1 G E T T I N G S TA R T E D Checking the package contents After you unpack the device check that the following items are included OT 100 Stylus Battery High quality stylus AC adaptor Cradle mini US...

Page 11: ...missing or appears damaged contact your dealer immediately Leather pouch Leather pouch cord Stylus cord 2 screws Plastic hinge Hand strap Shoulder strap CD ROM with user manual pdf file and API Quick...

Page 12: ...describes the parts and connectors on the OT 100 Front panel components 1 2 3 4 Figure 1 2 Front view Component Description 1 4 3 inch touch screen 2 Power indicator Green power on Red charging 3 Blue...

Page 13: ...bottom panel components 1 Figure 1 3 Top and bottom view Component Description 1 Top hand strap eyelet 2 3 5mm microphone jack 3 Mini USB port 4 Cradle connector 5 DC power jack 6 3 5mm headphone jack...

Page 14: ...P T E R 1 G E T T I N G S TA R T E D Left and right side components Figure 1 4 Left and right side view 4 1 2 3 Connector Description 1 Reset button 2 Leather pouch strap eyelet 3 Standby button 4 Sty...

Page 15: ...7 Back panel components 4 1 2 3 Connector Description 1 Top hand strap eyelet 2 Speaker 3 Battery cover 4 Bottom hand strap eyelet Figure 1 5 Back view...

Page 16: ...charging cradle is used to charge the OT 100 A second slot is also available for charging a spare battery Top and front view of the cradle 4 1 2 3 Connector Description 1 DC power connector 2 Battery...

Page 17: ...9 Setup the OT 100 Refer to the following to setup the OT 100 Remove the battery 1 cover Slide the cover downwards to open Lift up to remove the battery cover...

Page 18: ...T E D Install the battery 2 Align the battery connectors on the battery with the pins in the battery compartment and insert the battery Replace the battery 3 cover Slide the battery cover back until i...

Page 19: ...nnect the DC plug of the adaptor cable to the OT 100 It takes approximately 6 hours to fully charge the battery for the first time Subsequent charges might take longer CAUTION To avoid damaging OT 100...

Page 20: ...ce Power LED turns green Charge the battery in cradle Plug the AC adaptor power cord into an electrical outlet then connect the DC plug of the adaptor cable to 1 the power jack at the back of cradle A...

Page 21: ...2 hinge or the bottom of the hand strap Slide the plastic hinge or hand strap down and away from the battery cover Remove the screw if the 3 battery cover is locked Please make sure to perform 3 comp...

Page 22: ...e the battery 4 cover Slide the cover down then lift up to remove Remove the battery by 5 pulling on the plastic flap Install the new battery 6 Align the battery connectors on the battery with the pin...

Page 23: ...15 Replace the battery 7 cover Slide the battery cover back until it locks Reinstall the screw 8 Replace the plastic 9 hinge or the bottom of the hand strap...

Page 24: ...nd mini SD cards can also be used with an SD adaptor in the OT 100 NOTE SD cards must be purchased separately and are not included with the OT 100 Installing a SD card Refer to the following to instal...

Page 25: ...then lift up to remove Remove the battery by 5 pulling on the plastic flap Insert the SD card into 6 the slot with the label facing out Push the SD card into the slot until it clicks into place To rem...

Page 26: ...f a SD card Refer to the following to view the contents of a SD card Double tap My Device on desktop 1 Double tap SD Memory to see a 2 list of files and folders If the OT 100 does not recognize your S...

Page 27: ...tloader on page 4 8 Connect device to computer on page 5 2 Install ActiveSync for Windows XP on page 5 2 Synchronize your data with ActiveSync and Windows XP on page 5 2 Copy or move files between the...

Page 28: ...o conserve memory The system manages memory automatically To open a program tap and then select the required program from the list If you do not see the program you want to launch tap Programs In most...

Page 29: ...21 Adjusting the volume Tap 1 Settings Control Panel Double tap the Volume Sounds 2 icon...

Page 30: ...22 C H A P T E R 2 L E A R N I N G T H E B A S I C S Select the Volume tab 3 Move the system volume slider on the 4 screen to the required volume level Tap the OK button 5...

Page 31: ...e device name is used to identify the OT 100 in the following situations Connecting with a computer Connecting to a network Refer to the following to change the device name Tap 1 Settings Control Pane...

Page 32: ...etter consist of letters from A to Z and numbers from 0 to 9 and should not contain spaces Tap the OK button 5 Entering owner information Enter your personal information such as your name and address...

Page 33: ...25 Double tap the Owner icon 2 On the Identification tab enter your 3 personal information...

Page 34: ...L E A R N I N G T H E B A S I C S Recalibrating the screen If your stylus seems to be out of sync with the screen then recalibrate the screen using your stylus Tap 1 Settings Control Panel Double tap...

Page 35: ...he 3 Recalibrate button Follow the displayed instructions 4 to recalibrate Please use the stylus to calibrate the screen for better accuracy Setting the date and time Refer to the following to set dat...

Page 36: ...28 C H A P T E R 2 L E A R N I N G T H E B A S I C S Double tap the Date Time icon 2 Change the date or time and select the 3 correct time zone Tap the Apply button 4...

Page 37: ...evice boots up please use the Settings Manager see Using Settings Manager section Double tap My Device on 1 desktop Tap View Options from 2 the My Device toolbar Uncheck Hide protected 3 operating sys...

Page 38: ...30 C H A P T E R 2 L E A R N I N G T H E B A S I C S Double tap the Windows 5 folder Double tap the 6 SetWiFiBind SetWiFiUnBind icon to turn on off the WiFi Turn the WiFi off Turn the WiFi on...

Page 39: ...to turn the Bluetooth on off To turn on Bluetooth automatically when device boots up please use the Settings Manager see Using Settings Manager section Tap 1 Settings Control Panel Double tap the Blue...

Page 40: ...32 C H A P T E R 2 L E A R N I N G T H E B A S I C S Setting the screen rotation Refer to the following to set the screen rotation Tap 1 Settings Control Panel Double tap the Rotation 2 icon...

Page 41: ...nged by tapping the different buttons 0 90 180 270 To activate Auto Rotation please enable the checkbox Once Auto Rotation is enabled the screen will rotate automatically when OT 100 is turned sideway...

Page 42: ...P 29 OT 100 automatically detects WiFi networks that are broadcasting their signals SSID network name If your WiFi network is not set to broadcast SSID then you have to connect to it manually Before...

Page 43: ...on list Tap the OK button 7 Enter network key if necessary Manually connect to a WiFi network A wireless network can be added manually by entering the settings information to add the network Contact y...

Page 44: ...key if necessary Find your IP address To find your IP address Double tap 1 or on the taskbar The WiFi IP address 2 is displayed at the IP Information tab Specify the IP address and domain name server...

Page 45: ...37 Tap 1 Settings Control Panel Double tap the Network and Dial up 2 Connections icon...

Page 46: ...N I N G T H E B A S I C S Double tap the WiFi connection icon 3 Tap 4 Specify an IP address Enter 5 IP address Subnet Mask Default Gateway Tap the 6 Name Servers tab on top Enter the DNS or WINS addre...

Page 47: ...r Settings Manager controls settings for WiFi Bluetooth during device boot up wireless SSID lock BT Manager and device Lock Screen To enter Settings Manager Tap 1 Settings Control Panel Double tap the...

Page 48: ...fault is disabled 3 Whenever device attempts to connect to a wireless network and fails there is a delay before it attempts to connect again This reconnect timeout value is 60 seconds by default under...

Page 49: ...ager is a small utility which allows OT 100 to search and connect to Bluetooth devices using the SPP profile Serial Port Profile To use the BT Manager please enable it via the Settings Manager Once en...

Page 50: ...and click on the Connect button MP 300 The Bluetooth device may ask 5 for a PIN number to authenticate with OT 100 Enter the same PIN number on both devices For Partner Tech MP 300 Bluetooth mobile pr...

Page 51: ...43 ATTENTION Clicking on the X button on the top right of the window will close the BT Manager utility...

Page 52: ...A R N I N G T H E B A S I C S Lock Screen When activated Lock Screen will disable audio and lock the screen User will see the following when touch the screen To unlock press the top left button then t...

Page 53: ...ity allows you to reset device to factory settings Once applied all user files data and settings will be erased Registry will also be restored to default values To restore to factory default Double ta...

Page 54: ...R 2 L E A R N I N G T H E B A S I C S Uncheck Hide protected 3 operating system files Tap the OK button to apply 4 then the Windows folder icon will be available in My Device window Double tap the Wi...

Page 55: ...ar after the initial Partner logo boot up sequence this is normal It takes around 3 minutes for process to finish and continue boot up into WinCE CAUTION During the factory default process a blank scr...

Page 56: ...operation To upgrade OS Image or Bootloader After downloading the ZIP 1 file with new OS please uncompress the files There will be NK nb0 OS file EBOOT nb0 Bootloader file Copy both files to the root...

Page 57: ...49 Uncheck Hide protected 7 operating system files Tap the OK button to apply 8 then the Windows folder icon will be available in My Device window Double tap the Windows 9 folder...

Page 58: ...50 C H A P T E R 2 L E A R N I N G T H E B A S I C S Double tap the NandTools 10 icon Tap the 11 Bootloader upgrade button...

Page 59: ...e OS Image upgrade 13 button The OS will take a few 14 minutes to upgrade once it is finished you will see this screen Tap Exit button 15 Reset device by pressing 16 the reset button Check the new OS...

Page 60: ...d mspx Synchronize your data with ActiveSync and Windows XP Synchronizing the computer and OT 100 lets you transfer data from your computer to OT 100 or from OT 100 to the computer You must install Ac...

Page 61: ...53 Select the check box next to each 3 information type you want to synchronize and then click Next Click Finish ActiveSync 4 synchronizes the selected information types...

Page 62: ...r computer right click 2 Start click Explore and then open the folder to or from which you want to copy or move a file Right click the file that you want 3 to copy or move then click Copy or Cut Scrol...

Page 63: ...Sync to synchronize files on the computer and OT 100 To synchronizing files between the computer and OT 100 Disconnect your device from your 1 computer if it is connected by using a USB cable or cradl...

Page 64: ...56 C H A P T E R 2 L E A R N I N G T H E B A S I C S Select Files click Settings 4 Click Add to select the files that 5 you want to synchronize and then Click OK...

Page 65: ...Connect the OT 100 to the 6 computer by using the Mini USB to USB cable The files will be synchronize in 7 folder My Document OT 100 My Document on the computer and My Device My Document on the OT 10...

Page 66: ...to USB cable 1 to connect the OT 100 to the computer Follow the instructions in the 2 Installation Wizard provided with the program you want to install Check the screen on the 3 OT 100 to see if any...

Page 67: ...59 Double tap the Remove Programs 2 icon Select the programs you want to 3 remove and then tap the Remove button...

Page 68: ...60 C H A P T E R 2 L E A R N I N G T H E B A S I C S...

Page 69: ...gh quality stylus on page 6 5 Attaching the stylus cord Refer to the following to attach the stylus cord Thread the small loop of the 1 stylus cord through the strap eyelet on the stylus and pull the...

Page 70: ...Insert the bottom of the 1 hand strap into the slot at the bottom of the battery cover until it clicks into place Thread the end of the 2 hand strap through the top hand strap eyelet on the device the...

Page 71: ...cted Simply insert the device into the leather pouch as shown below A belt clip located on the back of the leather pouch allows you to wear the OT 100 on your side In addition a shoulder strap can be...

Page 72: ...attery cover 1 Thread the small loop of the 2 cord through the bottom corner strap eyelet on the device Pull the other end of the cord through the small loop until the cord is firmly secured Replace t...

Page 73: ...65 Using the high quality stylus A high quality stylus is included for your convenience...

Page 74: ...66 C H A P T E R 3 U S I N G T H E A C C E S S O R I E S...

Page 75: ...nnections are securely attached General Problems Refer to the following for general problems you may encounter PROBLEM SOLUTION You cannot turn on the device Plug AC adaptor directly into device to ch...

Page 76: ...nvironments Do not spill water on the device or expose it to the rain Avoid removing the battery without turning off the device Do not apply strong force or shocks to the device Keep the device and it...

Page 77: ...Headset Profile HSP and the Hands Free Profile HFP by using the Audio Gateway Service Bluetooth LAP LAN Access Profile and Configuration Utility Bluetooth PAN Personal Area Network Bluetooth SPP Seria...

Page 78: ...on 2200mAh removable Power adapter DC 5V 2A Ruggedness IP54 1 2 meter drop test Environmental Operating temperature 0 C 40 C Device storage temperature 20 C 60 C Battery storage temperature 20 C 40 C...

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