Partner SP-1000, Service Manual

Page 1: ...POS Terminal SP 1000 Service Manual ...

Page 2: ......

Page 3: ...uipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equ...

Page 4: ...tility Chapter 3 Installing Drivers and Software This chapter provides information for installing drivers Chapter 4 Locating the Problem Refer to this chapter to locate the failing part or cause of the problem that requires servicing Chapter 5 Replacing Field Replaceable Units FRUs This chapter provides drawings and instructions to replace all FRUs Appendix Optional Components Exploded Diagram and...

Page 5: ...ration 13 ACPI Configuration 14 MPS Configuration 15 SuperIO Configuration 16 Hardware Health Configuration 17 Boot Settings 18 Boot Settings Configuration 19 Boot Device Priority 20 Hard Disk Drives 21 Removable Drives 22 Chipset Settings 23 North Bridge Chipset Configuration 24 South Bridge Chipset Configuration 25 PCIPnP Settings 26 Security Settings 27 Exit Menu 28 CHAPTER 3 INSTALLING DRIVERS...

Page 6: ...nboard connectors 50 Inverter connectors 50 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 51 Safety and precautions 51 Before you begin 52 Replacing parts 52 MSR 53 Customer Display 53 HDD 54 SP 1000 Panel 55 Panel Back Cover 56 Speaker 57 Power Button 58 Heat Sink 59 Memory 60 Battery 60 I O Shield 61 Mainboard Board 62 Inverter 63 Panel Bracket 64 Waterproof Seal Touch Panel Touch Cover LCD P...

Page 7: ...ardware Health Configuration sub menu 17 Figure 2 12 Boot Settings screen 18 Figure 2 13 Boot Settings Configuration sub menu 19 Figure 2 14 Boot Device Priority sub menu 20 Figure 2 15 Hard Disk Drives sub menu 21 Figure 2 16 Removable Drives sub menu 22 Figure 2 17 Chipset Settings screen 23 Figure 2 18 North Bridge Chipset Configuration sub menu 24 Figure 2 19 South Bridge Chipset Configuration...

Page 8: ...vi ...

Page 9: ...ics are described Unpacking the machine on page 1 Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine terminal as shown in Figure 1 1 Figure 1 1 Unpacking the machine ...

Page 10: ...Identifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Compartment 5 Power Button 3 5 4 Front right view ...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 HDD Compartment for wall mounting 3 VFD Customer Display optional Slot 4 Cable Compartment ...

Page 12: ...3 2 1 4 5 7 8 9 10 11 12 13 14 Connector Description 1 COM 4 port 2 VGA port 3 COM 2 port 4 USB ports 5 RJ 11 cash drawer port 6 DC 12V input connector 7 DC 12V output connector for PM 116 8 Microphone jack 9 Audio output jack 10 COM 3 port 11 COM 1 port 12 LAN jack 13 LPT port 14 SATA cable hole ...

Page 13: ... PCIPnP Settings on page 26 Security Settings on page 27 Exit Menu on page 28 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system co...

Page 14: ...d the following message appears Press DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select screens Select items Modifies the selected field s values Enter Go to sub screen F1 Displays a screen that describes all key functions F10 Saves the current configuration and exits Setup Esc Exits the ...

Page 15: ... the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow k...

Page 16: ...w This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utility Figure 2 2 Main Screen ...

Page 17: ...tem Speaker Control This item is used to enable or disable the speaker Spread Spectrum When the motherboard clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the ...

Page 18: ...10 C H A P T E R 2 B I O S S E T U P IDE Configuration Figure 2 4 IDE Configuration sub menu ...

Page 19: ...Off to disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select the IDE PIO Programmable I O mode program timing cycles between the IDE drive and the programmable IDE controller As the PIO mode increases the cycle time decreases DMA Mode This allows user to...

Page 20: ...l be able to use these USB devices even with operating systems that do not support USB USB 2 0 Controller Mode This item is used to select the speed mode of USB 2 0 controller BIOS EHCI Hand Off This item is used to support for OS without an EHCI hand off feature Hotplug USB FDD Support This feature allows user to hotplug USB Floppy Figure 2 6 USB Configuration sub menu ...

Page 21: ...his item is used to set the maximum length of time that the BIOS should wait for the USB flash drive to initialize during the boot up process Emulation Type This item allows user to simulate USB devices as FDD HDD or CD ROM Figure 2 7 USB Mass Storage Device Configuration sub menu ...

Page 22: ...spend mode is equivalent to a software power down If you select S3 STR the suspend mode is a suspend to RAM the system shuts down with the exception of a refresh current to the system memory ACPI APIC support This item allows user to enable or disable the APIC Advanced Programmable Interrupt Controller function Figure 2 8 ACPI Settings sub menu ...

Page 23: ...15 MPS Configuration MPS Revision This item allows user to select the version of the Multi Processor Specification MPS Figure 2 9 MPS Configuration sub menu ...

Page 24: ...allel port mode Parallel Port IRQ This item allows user to select the IRQ for the parallel port Serial Port1 6 Address These items are used to assign the I O address for the serial port 1 6 Serial Port1 6 IRQ These items are used to assign the IRQ for the serial port 1 6 Serial Port1 4 Voltage select These items are used to select the voltage for the serial port 1 4 Figure 2 10 SuperIO Configurati...

Page 25: ...17 Hardware Health Configuration H W Health Function This item allows you to enable or disable Hardware Health Event Monitoring Figure 2 11 Hardware Health Configuration sub menu ...

Page 26: ...18 C H A P T E R 2 B I O S S E T U P Boot Settings This screen allow you to configure the boot options Figure 2 12 Boot Settings screen ...

Page 27: ...OS feature for a faster boot up time Bootup Num Lock This setting is to set the Num Lock status when the system is powered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad PS 2 Mouse Support Select Enabled if you need to use a PS 2 interfaced mouse in the operating system System Keyboard Set thi...

Page 28: ...s screen to specify the order in which the system checks for the device to boot from Figure 2 14 Boot Device Priority sub menu 1st Boot Device 2nd Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from ...

Page 29: ...21 Hard Disk Drives Use this screen to view the hard disk drives in the system Figure 2 15 Hard Disk Drives sub menu 1st Drive Use this item to view the hard disk drives in the system ...

Page 30: ...2 B I O S S E T U P Removable Drives Use this screen to view the removable drives attached to the system Figure 2 16 Removable Drives sub menu 1st Drive Use this item to view the removable drives attached to the system ...

Page 31: ...23 Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options Figure 2 17 Chipset Settings screen ...

Page 32: ...int in time that improves the efficiency of the memory allocated to either system or graphics processor This item allows you to select the DVMT operating mode DMVT FIXED Memory This item allows you to set the maximum amount of system memory that can be allocated as graphics memory Boot Display Device If you connect an external display to this machine you can use this setting to turn off the LCD an...

Page 33: ...rated in the Southbridge functionality SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage Restore on AC Power Loss This item sets the system status after restore on AC power loss Power Type This allows you the select the power type PCIE x1 Port This item allows you to enable or disable the PCIE x1 port MINI PCIE Port This item allows you to enable or d...

Page 34: ...Play operating system support PCI Latency Timer This item allows you to adjust the PCI Latency Timer of all PCI devices on the PCI bus Allocate IRQ to PCI VGA This function can restrict the system from giving the PCI VGA adapter card an interrupt address IRQ3 15 Available This setting allows the specified IRQ to be used by a PCI PnP device Reserved This setting allows the specified IRQ to be used ...

Page 35: ...whether a user password has been set If the password has been installed Installed displays If not Not Installed displays Clear User Password Select this option and press Enter to access the sub menu You can use the sub menu to clear the user password Password Check Setup Check password while entering BIOS setup Always Check password while booting ...

Page 36: ...When the dialog box appears press OK to discard changes and exit or press Cancel to return to the menu Load Optimized Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU and the memory You can ca...

Page 37: ...nctioning correctly try loading the fail safe defaults as a first step in getting the system working properly again If you only want to load fail safe defaults for a specific option select and display that option and then press F8 Follow these instructions to load the fail safe defaults 1 From the Exit screen scroll to Load Failsafe Defaults 2 Press Enter to open the Load Setup Failsafe Defaults s...

Page 38: ...30 C H A P T E R 2 B I O S S E T U P ...

Page 39: ... Chipset Graphics Driver on the page 34 Audio driver on the page 36 LAN Driver on the page 38 Touch Screen Driver on the page 40 Driver auto installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the CD ROM the following screen appears Check SP 1000 that is listed under the Install Terminal Drivers and ...

Page 40: ... Utility updates the Windows XP 2000 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the license agreement then click Yes ...

Page 41: ... ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 42: ...ics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel Win2K_XP folder 2 Double click the executable file The following screen appears Read the release version and then click Next 3 Click Next to continue ...

Page 43: ...35 4 Read the License Agreement then click Yes to begin installation 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 44: ...river The Realtek Audio Driver Setup Program supports Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER SOUND RealTek folder 2 Double click the executable file The following screen appears Click Next to continue 3 Click Continue Anyway to continue ...

Page 45: ...37 4 Click Yes I want to restart my computer now and then click Finish ...

Page 46: ... R E LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following screen appears Click Next to continue 3 Click Install to begin installation ...

Page 47: ...39 4 When installation is completed click Finish ...

Page 48: ...ouch Screen Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Check the box for Install PS 2 interface drive and then click Next to continue ...

Page 49: ...41 4 System will give you a warning click Ok to continue 5 Check the box for None and then click Next to continue 6 Uncheck the box for Support Mulit Monitor System and then click Next to continue ...

Page 50: ...42 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 7 Click Next to continue 8 Click Next to continue ...

Page 51: ...brating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start Programs TouchKit Configure Utility The TouckKit window appears 2 Select the Tools page ...

Page 52: ...D S O F T W A R E 3 Click the 4 Points Calibrattion button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking 5 Click OK to complate the 4 points calibration You may also use this application to adjust the touch settings NOTE ...

Page 53: ...page 50 Inverter connectors on the page 50 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the corrective procedures in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash drawer ch...

Page 54: ... Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables 3 Replace the inverter cables 4 Replace the inverter LCD backlight is working but text is not visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables 3 Replace the LCD LCD screen is gar...

Page 55: ... Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the power button for four seconds 2 Replace the mainboard Network symptoms Symptom Corrective Procedure Cannot access LAN 1 Confirm that network hub switch if present is functioning correctly 2 Reseat the...

Page 56: ...Peripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Corrective Procedure System continually reboots on power up 1 Restore the BIOS defaults 2 Remove all I O device drivers then reinstall the drivers one by one 3 Reseat the SATA cable 4 Reseat the memory card ...

Page 57: ...49 Mainboard jumper JP4 JP1 JP2 Figure 4 2 SP 1000 mainboard jumper Jumper Setting Description JP1 JP2 JP4 Open Default Close ...

Page 58: ...nector to LCD Figure 4 3 SP 1000 mainboard connectors Mainboard connectors connector to inverter connector to LCD panel connector to MSR connector to SATA HDD connector to HDD power connector to audio jacks connector to speaker connector to COM port connector to parallel port connector to power LED connector to power button connector to power jack ...

Page 59: ...l should perform repairs on the SP 1000 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow these guidelines to avoid damage to the computer or injury to yourself...

Page 60: ...n prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors Replacing parts Take note of the following when replacing parts If you replace an FRU and ...

Page 61: ...53 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display ...

Page 62: ...orward 2 Press and the hard drive com partment cover as it shown on the picture 3 Turn the screw counterclockwise to loosen the hard drive tray HDD 4 Slide the hard drive tray 5 Disconnect the power cable and SATA cable from the hard drive HDD 6 Remove the four screws then remove the hard drive out from the tray HDD ...

Page 63: ... 2 Remove the screw that secure the base to the SP 1000 The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage CAUTION 3 Disconnect cables from HDD 4 Lift the panel and remove it from the base ...

Page 64: ... C I N G F I E L D R E P L A C E A B L E U N I T S F R U s Panel Back Cover Before proceeding remove the following FRUs SP 1000 Panel on page 55 1 Remove two screws 2 Gently pull away the top of back cover then open the back cover ...

Page 65: ... proceeding remove the following FRUs SP 1000 Panel on page 55 Panel Back Cover on page 56 1 Remove two screws from the speaker bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4 Remove the speaker ...

Page 66: ... E U N I T S F R U s Power Button Before proceeding remove the following FRUs SP 1000 Panel on page 55 Panel Back Cover on page 56 1 Remove two screws from the power button bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4 Remove the power button ...

Page 67: ... on page 55 Panel Back Cover on page 56 1 Remove ten screws from the het sink 2 Remove the heat sink CAUTION To avoid the heat sink clearance issue When you replace the heat sink check the thermal pads should be stuck between the contact surface of the heat sink and chips ...

Page 68: ... 55 Panel Back Cover on page 56 1 Pop out the two silver latches holding the memory module into place The module pops up 2 Grasp the outer edges of the memory module with thumb and forefinger and then gently remove it Battery Before proceeding remove the following FRUs SP 1000 Panel on page 55 Panel Back Cover on page 56 1 Open the hock 2 Pull out the battery ...

Page 69: ... Shield Before proceeding remove the following FRUs SP 1000 Panel on page 55 Panel Back Cover on page 56 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O shield ...

Page 70: ...ng FRUs SP 1000 Panel on page 55 Panel Back Cover on page 56 Heat Sink on page 59 I O Shield on page 61 1 Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard CAUTION To avoid the thermal issue When you replace the mainboard check the thermal pads should be stuck with the location marked on the panel bracket ...

Page 71: ...P 1000 Panel on page 55 Panel Back Cover on page 56 1 Remove five screws 2 Remove the inverter cover 3 Remove the three screws 4 Remove all cables from the inverter 5 Remove the inverter When replacing Put the inverter in the plastic cover before replacing it ...

Page 72: ...ove two screws 3 Remove the panel bracket Waterproof Seal Touch Panel Touch Cover LCD Panel Before proceeding remove the following FRUs SP 1000 Panel on page 55 Panel Back Cover on page 56 Speaker on page 57 Power Button on page 58 Heat Sink on page 59 I O Shield on page 61 Mainboard on page 62 Inverter on page 63 Panel Bracket on page 64 1 Remove four screws from the panel bracket 2 Remove the LC...

Page 73: ...65 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts ...

Page 74: ...66 A P P E N D I X Figure 6 2 Exploded peripheral parts ...

Page 75: ...0S0300 33 Cable 1721209110009 34 Cable 1721211090009 35 DC Jack Cable 1721212000006 NO DESCRIPTION ITEM NO 36 Audio Jack Cable 1721212170027 37 Inverter Cable 1721217000014 38 LCD Cable 1721217230005 39 Power Switch Cable 1721217240002 40 MSR Cable 1721317171714 41 SATA Cable 1721300282806 11 MSR Module 770500M009205 11 1 MSR Front Cover 25000500M2002 11 2 MSR 2690605100011 11 3 MSR Bracket 250035...

Page 76: ...1 port for 2 cash drawer 24V 1 PS2 Mouse port 1 RJ 45 LAN port with activity and link LEDs 2 Audio ports 1 Line out 1 MIC in 8 USB 2 0 4 in the back 4 on the M B 1 DC 12V power adaptor connector Expansion Options 1 Mini PCI e Optional Peripherals 3 tracks magnetic reader Customer display module 2 x 20 VFD 1 Mini PCI e support WiFi function Biometric Reader Smart Card Reader I Button RFID reader 2n...