Partner SP-600-A, Service Manual

Page 1: ...POS Terminal SP 600 A Service Manual...

Page 2: ......

Page 3: ...manual provides service information for the SP 600 A This manual is designed to help train service personnel to locate and fix failing parts on the machine This manual consists of the following secti...

Page 4: ...o http www dtsc ca gov hazardouswaste perchlorate Vermont Mercury Management Rules LCD display lamps contain mercury Dispose of them properly CE Mark This device complies with the requirements of the...

Page 5: ...16 USB Configuration 17 Super IO Configuration 18 Serial Port x Configuration 19 Parallel Port Configuration 20 Serial Port x Voltage select 21 Hardware Monitor 22 CPU PPM Configuration 23 Chipset Set...

Page 6: ...ctors 51 Inverter connectors 51 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 53 Safety and precautions 53 Before you begin 54 Replacing parts 54 MSR 55 Customer Display 55 HDD 56 SP 600 A Panel 57...

Page 7: ...ure 2 10 Parallel Port Configuration sub menu 20 Figure 2 11 Serial Port x Voltage select sub menu 21 Figure 2 12 Hardware Monitor sub menu 22 Figure 2 13 CPU PPM Configuration sub menu 23 Figure 2 14...

Page 8: ...vi...

Page 9: ...d Unpacking the machine on page 1 Identifying components on page 2 Connector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that...

Page 10: ...dentifying components This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Comp...

Page 11: ...3 Rear view 1 2 3 4 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 HDD Compartment for wall mounting 3 VFD Customer Display optional Slot 4 Cable Compartment...

Page 12: ...nectors Connector Description 1 VGA port 2 COM 1 port 3 USB ports 4 RJ11 cash drawer port 5 DC 12V input connector 6 DC 12V output connector 7 COM 3 port 8 COM 2 port 9 LAN jack 10 SATA cable hole 5 2...

Page 13: ...USB connector pin define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND 1 5 6 10 11 15 Pin Signal Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Bl...

Page 14: ...nnector pin define LAN connector pin define 1 6 1 8 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V input co...

Page 15: ...7 DC 12V output connector pin define SATA connector pin define Pin Signal 1 12V 2 GND 7 1 Pin Signal Pin Signal 1 GND 5 SATA_RX 2 SATA_TX 6 SATA_RX 3 SATA_TX 7 GND 4 GND 1 2...

Page 16: ...8 C H A P T E R 1 G E T T I N G S TA R T E D...

Page 17: ...gs on page 28 Security Settings on page 29 Save Exit on page 30 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals...

Page 18: ...tup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Moves between the available menus Moves the cursor between...

Page 19: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 20: ...sor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key...

Page 21: ...tings This setup screen includes sub menus for APCI Configuration CPU Configuration SATA Configuration USB Configurations Super IO Configurations and Hardware Health Configuration Figure 3 3 Advanced...

Page 22: ...store on AC power loss PME Wake up from S5 This feature allows the system wakeup on PME Power Management Event Wake system with Fixed Time This function is for setting the Date and Time for your compu...

Page 23: ...allel thereby improving their performance Execute Disable Bit Capability This feature is used to protect certain system memory data regions from insertion and execution of potentially harmful code Lim...

Page 24: ...Mode Selection This item is used to configure SATA mode The default setting is IDE SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And...

Page 25: ...ch as DOS that does not support Plug and Play USB transfer time out This item allows you to specific the USB transfer timeout value for control bulk and interrupt transfers Device reset time out This...

Page 26: ...nal degree of Watch Dog Watch Dog Timer When select any time period the Watchdog Timer will be enabled after that time period passes every time the system boots up It will monitor the time taken for e...

Page 27: ...nfiguration Figure 3 9 Serial Port x Configuration sub menu Serial Port x This item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ...

Page 28: ...port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Standard Parallel Port Mode EPP Mode Enhanced Parallel Port ECP Mode Extended Capab...

Page 29: ...21 Serial Port x Voltage select Figure 3 11 Serial Port x Voltage select sub menu Serial Port x Voltage select This item allows you to set voltage for a serial port...

Page 30: ...U P Hardware Monitor Figure 3 12 Hardware Monitor sub menu Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the tempera...

Page 31: ...PM Configuration sub menu EIST This item allow you to enable or disable EIST Enhanced Intel Speedstep Technology When enabled CPU will reduce power consumption CPU C state Report This item is used to...

Page 32: ...24 C H A P T E R 2 B I O S S E T U P Chipset Settings This screen allow you to configure the chipset options Figure 3 14 Chipset Set tings Screen...

Page 33: ...This item allows you to determine how various resolutions appear on your screen Option Description Auto The scaling unit on your graphics card will rescale the image before it reaches your LCD displa...

Page 34: ...ler Use this item to enable or disable the onboard LAN controller The default setting is Enabled Onboard LAN OPROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system...

Page 35: ...27 USB Configuration Figure 3 17 USB Configu ration sub menu EHCI This item allows you to enable or disable USB 2 0 support...

Page 36: ...This item is used to select the Power on state for Numlock Fullscreen Logo This item enables you to show the full screen logo on the bootup screen Hard Disk Write Protect When enabled the hard disks w...

Page 37: ...n the Security menu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrat...

Page 38: ...ess Yes to save and exit or press No to return to the menu Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The opti...

Page 39: ...page 32 Intel Chipset Graphics Driver on the page 34 LAN Driver on the page 36 Touch Screen Driver on the page 38 Driver auto installation Use an external CD ROM drive to install the drivers or copy t...

Page 40: ...Software updates the Windows XP 7 INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder...

Page 41: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 42: ...Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The fol...

Page 43: ...35 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 44: ...R E LAN Driver The network driver support Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following scree...

Page 45: ...37 4 When installation is completed click Finish...

Page 46: ...Driver Refer to the following to install the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the lic...

Page 47: ...the box for Install PS 2 interface drive and then click Next to continue 5 System will give you a warning click OK to continue 6 Uncheck the box for Install RS232 interface drive and then click Next t...

Page 48: ...N G D R I V E R S A N D S O F T W A R E 7 Check the box for None and then click Next to continue 8 System will give you a warning click OK to continue 9 Uncheck the box for Support Mulit Monitor Syste...

Page 49: ...41 10 Click Next to continue 11 Click Next to continue...

Page 50: ...42 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 12 Click Next to continue 13 Click Yes I want to restart my computer now and then click Finish...

Page 51: ...he TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start All Programs eGalaxTouch Configure Utility 2 Select the Tools page 3 Click the 4 Points Calibrat...

Page 52: ...44 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 5 Click OK to complete the 4 points calibration You may also use this application to adjust the touch settings NOTE...

Page 53: ...onnectors on the page 51 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the...

Page 54: ...en Cashdrawer A Status port 538 10 High 1 Close Low 0 Open Cashdrawer B Status port 50E 40 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is st...

Page 55: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Page 56: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 57: ...er Jumper Setting Description JLV1 LCD Backlight Inverter Power Select Jumper 1 2 Closed 5V 2 3 Closed 12V JLV2 LCD Panel Power Select Jumper 1 2 Closed 3 3V 2 3 Closed 5V JLV3 Backlight Control Mode...

Page 58: ...P T E R 4 L O C AT I N G T H E P R O B L E M Jumper Setting Description JP2 COM3 Power Select Jumper 1 2 Close 5V 3 4 Close RING 5 6 Close 12V JCMOS Clear CMOS Jumper 1 2 Close Clear CMOS 2 3 Close K...

Page 59: ...ctors connector to LCD panel connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to PS 2 port connector to parallel port connector to...

Page 60: ...52 C H A P T E R 4 L O C AT I N G T H E P R O B L E M...

Page 61: ...he SP 600 A Dam age due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of static electri...

Page 62: ...compo nents and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be dis...

Page 63: ...55 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display...

Page 64: ...connect the power cord from the power outlet 3 Press and the hard drive com partment cover as it shown on the picture 4 Turn the screw counterclockwise to loosen the hard drive tray HDD 5 Slide the ha...

Page 65: ...emove two screws that secure the base to the SP 600 A The screen is fragile Placing the monitor face down on a flat soft area pre vents scratches defacing or breakage CAUTION 3 Disconnect power and HD...

Page 66: ...I N G F I E L D R E P L A C E A B L E U N I T S F R U s Panel Back Cover Before proceeding remove the following FRUs SP 600 A Panel on page 57 1 Remove four screws 2 Gently pull away the top of back...

Page 67: ...proceeding remove the following FRUs SP 600 A Panel on page 57 Panel Back Cover on page 58 1 Remove two screws from the speaker bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4...

Page 68: ...U N I T S F R U s Power Button Before proceeding remove the following FRUs SP 600 A Panel on page 57 Panel Back Cover on page 58 1 Remove two screws from the power button bracket 2 Remove two screws...

Page 69: ...on page 57 Panel Back Cover on page 58 1 Remove ten screws from the het sink 2 Remove the heat sink CAUTION To avoid the heat sink clearance issue When you replace the heat sink check the thermal pads...

Page 70: ...L E U N I T S F R U s Memory Before proceeding remove the following FRUs Panel Back Cover on page 58 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs P...

Page 71: ...Shield Before proceeding remove the following FRUs SP 600 A Panel on page 57 Panel Back Cover on page 58 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O...

Page 72: ...FRUs SP 600 A Panel on page 57 Panel Back Cover on page 58 Heat Sink on page 61 I O Shield on page 63 1 Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard CAUTION To...

Page 73: ...ll cables 2 Remove two screws 3 Remove the panel bracket Touch Panel LCD Panel Before proceeding remove the following FRUs SP 600 A Panel on page 57 Panel Back Cover on page 58 Speaker on page 59 Powe...

Page 74: ...66 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s...

Page 75: ...67 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Page 76: ...5002500M2001 14 MSR Body 7005000001015 15 MSR Cover 25002500M2001 16 HDD Compartment Cover 25003500S0103 17 Back Cover 25002500S0105 18 Power Bottom 25003500S0104 19 IO Cover 25003500S0109 20 VFD 7705...

Page 77: ...69 Figure 6 2 Exploded peripheral parts PM 116 VFD MSR...

Page 78: ...0050 VFD 6 Mylar 2509075500M21 VFD 7 VFD Base Cover 2500250410007 VFD 8 VFD Foot 2509030500B00 VFD 9 VFD Connect 25003500S0106 VFD 10 VFD Cable 1721200170011 PM 116 Dual Module PM 116 7705920100000 PM...

Page 79: ...rface Memory 204pin DDR3 SO DIMM 2GB 1 DIMM Socket Ethernet 10 100 1000 Mbps Gigabit Ethernet Storage Internal 2 5 type SATA HDD x 1 I O Interface 3 COM ports COM1 3 on rear I O Powered with DC 0 5 12...

Page 80: ...r Smart Card Reader I Button RFID reader Operation System Windows 7 POSReady7 Linux ubuntu Power Supply AC100 240V DC12V 90watt power adaptor Dimensions Physical 360mm W x240mm D x365mm H LCD 15 tilt...