Partner SP-850, Service Manual

Page 1: ...POS Terminal SP 850 Service Manual...

Page 2: ......

Page 3: ...e manual provides service information for the SP 1030 This manual is designed to help train service personnel to locate and fix failing parts on the machine This manual consists of the following secti...

Page 4: ...o http www dtsc ca gov hazardouswaste perchlorate Vermont Mercury Management Rules LCD display lamps contain mercury Dispose of them properly CE Mark This device complies with the requirements of the...

Page 5: ...USB Configuration 17 Super IO Configuration 18 Serial Port x Configuration 19 Parallel Port Configuration 20 H W Monitor 21 CPU PPM Configuration 22 Chipset Settings 23 System Agent SA Configuration 2...

Page 6: ...49 Mainboard connectors 51 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 53 Safety and precautions 53 Before you begin 54 Replacing parts 54 HDD 55 IO Panel Cover 56 Stand Base Back Cover 56 Stand...

Page 7: ...ial Port x Configuration sub menu 19 Figure 2 10 Hardware Monitor sub menu 21 Figure 2 11 CPU PPM Configuration sub menu 22 Figure 2 12 Chipset Settings Screen 23 Figure 2 13 System Agent SA Configura...

Page 8: ...vi...

Page 9: ...on page 1 Identifying components on page 2 Connector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be retu...

Page 10: ...Identifying components This section describes the parts and connectors on the machine Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel Cover 4 IO Pa...

Page 11: ...3 Rear view Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Cable Compartment 4 HDD Compartment 5 Cable Compartment Cover 1 2 4 3 5...

Page 12: ...connectors 6 7 3 2 1 4 5 8 9 10 11 12 Connector Description 1 COM 4 port 2 VGA port 3 COM 1 port 4 USB 2 0 ports 5 USB 3 0 port 6 RJ 11 cash drawer port 7 DC 12V input connector 8 PS 2 KB port 9 COM 3...

Page 13: ...USB connector pin define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND 1 5 6 10 11 15 Pin Signal Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Bl...

Page 14: ...nal 1 Keyboard Data 2 NC 3 GND 4 VCC 5 Keyboard Clock 6 NC DC 12V input connector pin define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND USB 3 0 connector pin define 1 5 4 9 Pin Signal Pin Signal 1...

Page 15: ...define 1 6 1 8 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD SATA connector pin define 7 1 Pin Signal Pin Signal...

Page 16: ...8 C H A P T E R 1 G E T T I N G S TA R T E D DC 12V output connector pin define Pin Signal 1 12V 2 GND 1 2...

Page 17: ...ation on page 28 Security Settings on page 29 Save Exit on page 30 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and periphera...

Page 18: ...un Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Moves between the available menus Moves the cursor bet...

Page 19: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Page 20: ...sor System memory System Time and System Date System Date System Time The System Date and System Time items show the current date and time held by the machine To set the time and date use the Tab key...

Page 21: ...ngs This setup screen includes sub menus for APCI Setting CPU Configuration SATA Configuration USB Configurations Super IO Configurations Hardware Monitor and CPU PPM Configuration Figure 2 3 Advanced...

Page 22: ...ration and Power management Interface you can create a software power down In a software power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is...

Page 23: ...Tech This feature allows you to enable or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system Turbo Boost Tech When enabled the processor a...

Page 24: ...A Controller Mode This item is used to configure SATA mode The default setting is SATA SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring A...

Page 25: ...USB Configuration sub menu Legacy USB Support When enabled the BIOS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating s...

Page 26: ...Figure 2 8 Super IO Configuration sub menu Touch Control This item enables or disables touch control of the screen PS2 Mouse Controller This item enables or disables PS2 Port Serial Port x Voltage se...

Page 27: ...onfiguration Figure 2 9 Serial Port x Configuration sub menu Serial Port This item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ f...

Page 28: ...rt Configuration Parallel Port This item allows you to enables or disables a parallel port Change Settings This item allows you to specific IO address and IRQ for the parallel port Device Mode This it...

Page 29: ...21 H W Monitor Figure 2 10 Hardware Monitor sub menu...

Page 30: ...B I O S S E T U P CPU PPM Configuration Figure 2 11 CPU PPM Configuration sub menu EIST This item allow you to enable or disable EIST Enhanced Intel Speedstep Technology When enabled CPU will reduce...

Page 31: ...23 Chipset Settings This screen allow you to configure the chipset options Figure 2 12 Chipset Settings Screen System Agent SA Configuration Figure 2 13 System Agent SA Configuration sub menu...

Page 32: ...enable or disable the onboard LAN boot ROM to boot system Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device ASPM This item is used to select the level of PCI...

Page 33: ...USB Configuration Figure 2 15 USB Configuration sub menu XHCI Mode This item sets the mode of operation of XHCI controller USB 2 0 EHCI Support These item allow you to enable or disable USB 2 0 suppo...

Page 34: ...o select the LCD panel type Panel Color Depth This item allows you to select the color depth of the LCD panel LVDS Backlight This feature allows you to adjust the backlight of the LCD monitor Backligh...

Page 35: ...27 Memory Configuration Figure 2 17 Memory Configuration sub menu...

Page 36: ...en Logo This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM 1st Boot Device Set the boot device opti...

Page 37: ...n the Security menu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrat...

Page 38: ...Yes to save and exit or press No to return to the menu Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimize...

Page 39: ...Driver on the page 34 LAN Driver on the page 36 Intel TXE Driver on the page 38 USB 3 0 Driver on the page 41 Touch Screen Driver on the page 44 Driver auto installation Use an external CD ROM drive t...

Page 40: ...A N D S O F T W A R E Intel Chipset Driver Follow these instructions to install the chipset driver 1 Browse to the Infinst folder 2 Double click setup exe The following screen appears Click Next to c...

Page 41: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Page 42: ...O F T W A R E Intel Chipset Graphics Driver Refer to the following to install the graphics driver 1 Browse to the Graphics folder 2 Double click the executable file The following screen appears Click...

Page 43: ...35 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Page 44: ...V E R S A N D S O F T W A R E LAN Driver Refer to the following to install the LAN driver 1 Browse to the Lan folder 2 Double click the executable file The following screen appears Click Next to cont...

Page 45: ...37 4 When installation is completed click Finish...

Page 46: ...l TXE Driver Refer to the following to install the TXE driver 1 Browse to the TXE folder 2 Double click the executable file The following screen appears Click Next to continue 3 Read the license agree...

Page 47: ...39 4 Click Next to continue 5 Choose Install this driver software anyway...

Page 48: ...40 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 6 Select Yes I want to restart my computer now Then click Finish to restart the system...

Page 49: ...3 0 Driver Refer to the following to install the USB 3 0 driver 1 Browse to the USB3 0 folder 2 Double click the executable file The following screen appears Click Next to continue 3 Click Yes to con...

Page 50: ...42 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 4 Click Next to continue 5 Click Next to continue...

Page 51: ...43 6 Select Yes I want to restart my computer now Then click Finish to restart the system...

Page 52: ...44 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E...

Page 53: ...onnectors on the page 51 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail Verify symptoms by recreating them Follow the...

Page 54: ...B Status port 05A8 7 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cab...

Page 55: ...Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the power butto...

Page 56: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Page 57: ...VDS POWER CASH DRAWER Figure 4 2 SP 850 mainboard jumper 1 1 1 1 1 1 5 5 2 2 6 6 Jumper Setting Description CMOS_CLEAR 1 2 default Normal 2 3 Clear INTRUDER POWER Inverter voltage selection 1 2 5V 2 3...

Page 58: ...ge selection 1 2 default 3P3V 2 3 5V TOUCH 1 2 default USB 2 3 PS 2 ME Close ME unlock Open default ME lock CASH DRAWER Cash drawer voltage selection 1 2 default 24V 2 3 12V COM3 POWER COM3 voltage se...

Page 59: ...r to inverter connector to LCD panel connector to customer display connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to PS 2 port co...

Page 60: ...52 C H A P T E R 4 L O C AT I N G T H E P R O B L E M...

Page 61: ...orm repairs on the SP 850 Damage due to unauthorized servicing is not covered by the warranty Safety and precautions Computer components and electronic circuit boards can be damaged by discharges of s...

Page 62: ...prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle...

Page 63: ...ard drive compartment cover and slide the cover to the right as it shown on the picture 4 Remove the screw from the hard drive tray 5 Slide the hard drive disk up as it shown on the picture 6 Remove t...

Page 64: ...N G F I E L D R E P L A C E A B L E U N I T S F R U s IO Panel Cover 1 Flip up the LCD panel 2 Remove the screw from the IO panel cover and remove the cover Stand Base Back Cover 1 Remove two screws 2...

Page 65: ...57 Stand Base Before proceeding remove the fol lowing FRUs IO Panel Cover on page 52 1 Flip up the LCD panel 2 Remove the screw from the IO panel 3 Position the SP 850 as shown 4 Remove the stand base...

Page 66: ...he back cover CAUTION To avoid the thermal issue When you replace the back cover check the thermal pad should be complete and stuck on the CPU If the thermal pad damaged replace it When replace the ba...

Page 67: ...ceeding remove the following FRUs Back Cover on page 54 1 Remove two screws 2 Remove the speaker Power Button Before proceeding remove the following FRUs Back Cover on page 54 1 Remove two screws 2 Re...

Page 68: ...ing remove the following FRUs Back Cover on page 54 1 Remove four screws 2 Remove the COM4 port and PS 2 port I O Shield Before proceeding remove the following FRUs Back Cover on page 54 COM4 port and...

Page 69: ...proceeding remove the following FRUs Back Cover on page 54 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Back Cover on page 54 1 Open the hock 2 Pul...

Page 70: ...n page 56 I O Shield on page 56 1 Disconnect all cables from the mainboard 2 Remove eight screws 3 Remove the mainboard Panel Bracket Before proceeding remove the following FRUs Back Cover on page 54...

Page 71: ...r on page 54 Speaker on page 55 Power Button on page 55 COM4 port and PS 2 port on page 56 I O Shield on page 56 Mainboard on page 58 Inverter on page 58 Panel Bracket on page 59 1 Remove the LCD pane...

Page 72: ...64 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s...

Page 73: ...65 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram 19 18 17 16 15 14 13 12 11 26 25 21 20 10 22 9 8 7 6 5 4 3 1 2 23 24 29 28 27 30 31 2 1 3 0...

Page 74: ...105500S5007 13 HDD cable bracket 21004500S0006 14 VFD cover 21004500S5101 15 HDD bracket 21004500S5002 NO DESCRIPTION ITEM NO 16 Wifi rubber 2509040500S51 17 HDD foot 2509040500S52 18 HDD 261157110160...

Page 75: ...port supports 2 cash drawer DC 24V 1 RJ 45 LAN port with activity and link LEDs 1 PS 2 KB 1 DC 12V out jack 5 USB 2 0 1 USB 3 0 1 DC 12V input power jack Expansion Options 1 Mini PCI e supports Wirele...