©
AEI CORPORATION 2005
26
SERVICE AND WARRANTY INFORMATION
To learn how to service and acquire replacement parts, first contact your selling dealer/distributor or call us
directly at 949-474-3070 or e-mail us at
aeicorp@sbcglobal.net
for assistance. Please provide us with the
model number and serial ID number for best possible service and support. Please be sure to fill-out your Patio
Comfort Warranty card so that we can have you on file. We will not use this information for any marketing
activities.
Our company has been in the quality leisure gas appliance business since 1966 and we want to be sure that
you are happy with our products and support services.
Be sure to use only genuine
Patio Comfort
replacement parts for your heater. Use of unauthorized parts or
modification of our parts will void the heater warranty and could create personal injury or property damage.
Always be sure that your heater is cool to the touch before attempting any service or maintenance procedures.
Warranty
Patio Comfort
will cover:
Patio Comfort
heaters are warranted against any defects in parts for a period of
1 year
from the date of
purchase with original purchase receipt.
We will warranty against structural defects all external stainless
steel components (posts, bases, hardware, slip collars, & decorative covers) for
5 Years
from date of purchase.
Emitter grid is not included. This part has a one-year residential use warranty.
This ONE-YEAR consumer warranty is only applicable for consumer or residential applications. We offer a
120-day warranty protection for heaters that are used in a commercial or rental application. Commercial warranty
does NOT cover emitters, ignition, burners, or component failure caused by abuse, transportation, or misuse.
This warranty is valid from the original date of purchase and is transferable. Please keep your original sales
receipt or invoice. Proof of purchase is required to obtain warranty replacement. Patio Comfort retail dealers or
distributors do NOT have the authority to modify, alter, or in any way change the product or the terms and
conditions of this warranty.
We will NOT cover the following:
•
Freight charges to our facility in Irvine, California (We will pay all return freight costs)
•
Assembly or installation costs
•
The repair of rented heaters
•
Improper assembly or improper hook-up
•
Damage or repairs that result from debris in the unit, spiders, or other insect nesting
•
Damage due to weather conditions or lack of proper maintenance and cleaning
•
Normal maintenance, cleaning, or burner adjustments
•
Cleaning or periodic general maintenance
•
Shipping or freight damage
•
Service provided by an unauthorized agency or service person or use of unauthorized parts.
•
Overtime, weekends, and holidays
•
Service visits to correct improper assembly or installation.
•
Damages caused by abuse, lack of normal cleaning and maintenance procedures, improper assembly,
accident, acts of nature, vandalism, transportation, or alteration.
•
We will not repair rented heaters that have been repurchased for residential use
•
We will not cover normal wear and tear such as discoloration to the finish, corrosion. surface rust, normal
wear and tear, oxidized surfaces, surface scratches, chips, abrasion, or fading from exposure to sunlight
or other atmospheric conditions.
Summary of Contents for NPC05
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