Introduction
32
SmartNode 5501 User Manual
5
• Contacting Patton for Assistance
Introduction
This chapter contains the following information:
•
—describes how to contact Patton technical support for assistance.
•
“Warranty Service and Returned Merchandise Authorizations (RMAs)”
—contains information about the
warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
Contacting Patton Technical Services for Free Support
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
Note
If you purchased your equipment from a Patton Electronics reseller, ask your
reseller how you should proceed with warranty service. It is often more con-
venient for you to work with your local reseller to obtain a replacement.
Patton services our products no matter how you acquired them.
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-
uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-
manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
REGION
North America
Western Europe
Central & Eastern
Europe
Middle East North
Africa
Location
Maryland, USA
Bern, Switzerland
Budapest, Hungary
Beirut, Lebanon
Time Zone
EST/EDT
UTC/GMT - 4/5 hours
CET/CEDT
UTC/GMT + 1/2 hours
CET/CEDT
UTC/GMT + 1/2 hours
EET/EEDT
UTC/GMT + 2/3 hours
Business
Hours
Monday-Friday
8:00am to 5:00pm
Monday-Friday
09:00 to 12:00
13:30 to 17:30
Monday-Friday
8:30 to 17:00
Monday-Friday
8:00am to 5pm
support@patton.com support@patton.com
support@patton.com
support@patton.com
Phone
+ 1 301 975 1007
+41 31 985 25 55
+36 439 3835
+96 1 359 1277
Fax
+1 301 869 9293
+41 31 985 2526
Summary of Contents for SmartNode 5501
Page 19: ...19 Chapter 2 Applications Overview Chapter contents Introduction 20 Typical Application 20...
Page 40: ...40 Appendix C Cabling Chapter contents Introduction 41 Serial Console 41 Ethernet 42...
Page 44: ...44 Appendix D Port pin outs Chapter contents Introduction 45 Console port 45 Ethernet 45...
Page 47: ...47 Appendix E SmartNode 5501 Factory Configuration Chapter contents Introduction 48...
