ALERTS AND TROUBLESHOOTING
If you encounter one of the following alerts, there’s generally an easy fix that lets you get
back to using your device. For issues related to vapor production, pods, battery or charging,
and to read additional FAQs, visit
pax.com/support
You can also contact our Support Team by filing at ticket at
pax.com/pages/support-form
LOW BATTERY ALERTS
1 petal
blinking
red after drawing indicates
that Era Pro has
less than 15%
battery. Try
charging your device.
1 petal
glowing
red after drawing indicates
that Era Pro has
less than 5%
battery. Try
charging your device.
ALERTS WHILE VAPING
4 petals that blink orange once indicates
that Era Pro and the pod needed an extra
moment to talk. Try drawing again.
4 petals that blink red once indicates that
Era Pro is locked from vaping. You can
unlock it from the mobile app.*
ERROR ALERTS
2 petals blinking red indicates that Era Pro
got confused when talking to the pod. Try
reinserting the pod.
3 petals blinking red indicates that Era Pro is
stressed out and probably needs a hug. Contact
our Support Team at
pax.com/support
