PAX S80 User Manual Download

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Appendix B
Troubleshooting

NOTE: This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs. It may not be

duplicated, published, or disclosed without prior written permission from PAX.

231

General Troubleshooting, Continued

The terminal time reverts to 1/1/1995 or 1/1/2000 after being removed from

power source.

The internal battery needs to be replaced. This requires repair by a certified repair

center.

The eight-digit user password has been forgotten.

Reload the parameters using BroadPOS.

Screen display is too light / dark.

The screen contrast is too high or too low. Adjust the Contrast by rebooting the

terminal and press the

MENU

key. Then scroll down until you see the LCD Adjust

Menu option.

“Invalid Terminal ID” or “Invalid Merchant ID”.

This is usually displayed when trying to authorize a transaction directly after a

download. Verify all of the Parameters for the Host Processor. One or more of the

parameters are most likely incorrect.

“Bad Credit Batch”

“Bad Credit Batch” or “Bad Debit Batch” is a system message that is displayed

and printed when an EDC batch will not close. This is usually due to the Host and

terminal being out of balance. This means that the terminal has a balance that is

different from the balance that the Host has. This message should be followed by

a Host Specific message. Contact the Host Processor for more information.

New Batch Opened.

Close the current Batch.

Need to Batch! More Offlines.

The maximum number of stored (offline) transactions has been reached. Upload

and batch the current transactions.

Summary of Contents for S80

Page 2: ...ee Except as may be expressly permitted in your license agreement for these Programs no part of these Programs may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose Security Notice No part of this publication may be copied distributed stored in a retrieval system translated into any human or computer language transmitted in any form or by any means w...

Page 3: ...redit Return 16 Sample of Credit Return receipt 18 4 1 3 Credit Auth 19 Sample of Credit Auth receipt 22 4 1 4 Credit PostAuth 23 Sample of Credit PostAuth receipt 25 4 1 5 Credit Forced 26 Sample of Credit Forced receipt 28 4 1 6 Credit Void Sale 29 Sample of Credit Void Sale receipt 31 4 1 7 Credit Void Return 32 Sample of Credit Void Return receipt 34 4 1 8 Credit Void Post Auth 35 Sample of Cr...

Page 4: ... 2 1 Batch Close 89 5 2 2 Force Batch 91 5 3 REVIEW 93 6 5 FIND 94 6 6 COUNTER TIP 95 Sample of Counter Tip receipt 96 6 7 TIP ADJUST 97 6 7 1 Credit RESTAURANT Adjust Tip 97 6 8 REPRINT 100 7 MENU OPTION 102 6 1 ACCESSING THE MAIN MENU 102 6 2 MAIN MENU OPTIONS 103 6 3 REPORTS 104 6 3 1 Default Report 105 6 3 2 Current Report 106 6 3 3 History Report 112 6 3 4 Display Transactions 115 6 3 5 Tip R...

Page 5: ...7 3 Working Mode 173 6 7 3 1 Tip Options 174 6 7 3 2 Fraud Control Option 180 6 7 3 3 Local Dup Check 187 6 7 4 Pre Dial Call 188 6 7 5 Database 189 6 7 6 1 Void189 6 7 6 2 Post Auth 191 6 7 6 3 Clear Database 192 6 7 6 4 Clear Reversal 193 6 7 6 Pin Pad Settings 195 6 7 7 Keys Injection 196 6 7 8 Application Management 197 6 7 9 1 Activate 198 6 7 9 2 App Update 199 6 7 9 3 Configuration 201 6 7 ...

Page 6: ... be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission iv B 3 Printer Troubleshooting 234 B 3 Pin Pad Troubleshooting 235 B 4 Download Troubleshooting 237 APPENDIX D GLOSSARY 238 ...

Page 7: ...peration of PAX programs It may not be duplicated published or disclosed without PAX prior written permission v Revision History Date Version By Description of Change Contact 2011 10 21 V20111021 Alfred Z Initial Release inquiry pax us 2013 01 29 V1 00 01 B McDonald Rerelease support pax us ...

Page 8: ... this document 1 1 The Purpose of This Document This document provides a detailed description of all user functions which can be performed on the POS terminal The document is intended for use by the Software Engineers developing and maintaining the Payment Application design for the US Payment Card Industry also for use by customer and Independent Sells Organization ISO The document should be main...

Page 9: ...age to the POS terminal device or other equipment Note Helpful hints and other important information about the use of the POS terminal device CHART FOR STEP Due to keyboard differences actions will differ with from one POS terminal model to another Make sure to match the action with the correct model of the POS terminal being used Denotes a definition or explanation of the User Function in the ste...

Page 10: ...S80 Countertop Terminal Some of the features and instructions listed in this manual may not be supported by all processors Please contact PAX Technical Service with any questions about feature availability This manual contains the following sections Chapter 1 General Information Chapter 2 PAX S80 POS Terminal Overview Chapter 3 How to Load an Application Chapter 4 How to Do a Transaction Chapter 5...

Page 11: ...ess explicitly stated otherwise all content included on this document such as but not limited to text images logos and slogans is the property of PAX and is protected by U S and international copyright laws Any other use including the reproduction modification display or distribution of the content on this system is strictly prohibited No portion of this system may be reproduced duplicated copied ...

Page 12: ...TE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 5 1 5 Document Reference NO Title Date Version 1 2 3 ...

Page 13: ...een representations shown in this manual are general screens The following is an example of the idle and Main Menu screens for each of the different LCD Display types A standard screen and font format should accommodate 21 characters per line and up to 5 lines of text Screen Display Idle Prompt Screen Main Menu Screen Function Menu Screen INPUT ACCOUNT CREDIT SALE MAIN MENU 1 Reports 2 Merchant Se...

Page 14: ...he operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 7 2 2 POS Terminal Communication Options The following chart summarizes the information regarding the different POS terminal model communication options MODEL LAND LINE GPRS CDMA ETHERNET WI FI S80 ...

Page 15: ...D AUTH and FORCED etc ALPHA When entering data changes the number to one of the letters printed on the key Up Down Arrow Keys On main screen used to scroll through available transaction types SALE RETURN VOID AUTH and FORCED etc When in a menu scrolls up and down through the menu choices FUNC FUNC key is used in key combinations i e FUNC ENTER Single FUNC makes the terminal enter the FUNCTION MENU...

Page 16: ...f PAX programs It may not be duplicated published or disclosed without PAX prior written permission 9 Note Use the table below to identify the keys on your POS Terminal model 2 3 3 Keypad Layout Note Below is an example of the keypad layout of the S80 POS terminals S80 ON OFF FUNC 0 9 Alpha Menu Cancel Clear Enter Shortcut ...

Page 17: ...published or disclosed without PAX prior written permission 10 3 How to Load Application Note This section explains the instructions for loading the applications as well as its parameters to the terminal Rebuilding the file system is recommended before loading new applications For Details on how to load the application please refer to BroadPOS Users Manual ...

Page 18: ...tering transactions Example X goes to Y s shop to buy a cell phone After X finishes his shopping he goes to Y to pay for the cell phone X delivers his credit card to Y and Y processes a Credit Sale transaction on the S80 POS terminal When the transaction is complete Y returns the credit card to X X takes the card and cell phone and then goes home X Credit card holder Y Merchant of shop STEP ACTION...

Page 19: ...Input the dollar amount of the transaction then press ENTER 6 This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER 7 This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 8 This prompt occurs when the Table Mode feature is turned on When prompted enter the table num...

Page 20: ... present OR Press 2 if the card is not present 13 Enter the V code from the back of the credit card then press ENTER 14 Enter the street address then press ENTER i e If billing address is 123 Main St enter 123 15 Enter the ZIP Code then press ENTER i e If billing address ZIP code is 12345 0123 enter 12345 16 This is a feature of Commercial Cards Enter the additional information required for commer...

Page 21: ...minal contacts the Host Processor for an approval and prints one receipt OR Approves the transaction offline and prints one receipt 19 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 20 Press ENTER for no receipt OR Press CANCEL to print the second receipt 21 Stop CARD TYPE CVC CODE CVV CODE CID CODE VISA MasterCard AMEX Discover ARE YOU SURE ENTR ...

Page 22: ...ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Sale Transaction 1 Card Type Visa Account 6789 Entry Swiped Invoice 1 Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 ...

Page 23: ...s Credit card account X gives his credit card to Y Y processes a Credit Return transaction Then X gives the cell phone back to Y and Y give the credit card to X X Credit card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the UP DOWN or SHORTCUT button until RETURN displays 2 Swipe the credit card or key in the account number and expiration date manually 3 Input the amoun...

Page 24: ...resent Depending on the user s response the terminal will prompt for V code and other AVS settings Dependent upon Fraud Control settings 9 This is a feature of Commercial Cards Enter the additional information required for commercial cards then press ENTER 10 When prompted enter the TAX Amount then press ENTER 11 Press any key for the second receipt to be printed If a second receipt is not wanted ...

Page 25: ...NYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Refund Record 8 Card Type VISA Account 6789 Entry Manual Total 119 00 Auth Code 123456 Response Approved I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 0...

Page 26: ...in advance to reserve the room X gives his credit card information to the hotel clerk The clerk performs a Credit Pre Auth with the S80 POS terminal X has booked a room in the hotel and prepares to go on his travel X Credit card holder STEP ACTION DISPLAY 1 From the Idle prompt press UP DOWN or SHORTCUT button until AUTH displays 2 Swipe the credit card or key in the account number and expiration ...

Page 27: ...prompt for V code and other AVS settings Dependent upon Fraud Control settings 9 Press 1 if the card is present OR Press 2 if the card is not present 10 Enter the V code from the back of the credit card then press ENTER 11 Enter the street address then press ENTER i e If billing address is 123 Main St enter 123 12 Enter the ZIP Code then press ENTER i e If billing address ZIP code is 12345 0123 en...

Page 28: ... It may not be duplicated published or disclosed without prior written permission from PAX 21 14 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 15 Press ENTER for no receipt OR Press CANCEL to print the second receipt 16 Stop ARE YOU SURE ENTR YES CANC NO TEAR SLIP Press any Key ...

Page 29: ...chant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Pre Auth Transaction 8 Card Type VISA Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Pre Auth Transaction 8 Card Type VISA Account 6789 ...

Page 30: ...the clerk gives the key to X and leads X to his room X Credit card holder STEP ACTION DISPLAY 1 From the Idle prompt use UP DOWN or SHORTCUT button until POSTAUTH displays 2 Swipe the credit card or key in the account number and expiration date manually 3 Input the transaction to be completed 4 The terminal searches the database for an AUTH transaction that matches the criteria Once found the term...

Page 31: ...Present Mode feature is turned on Press 1 if the card is present OR Press 2 if the card is not present 10 This is a feature of Commercial Cards Enter the additional information required for commercial cards then press ENTER 11 When prompted enter the TAX Amount then press ENTER 12 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 13 Press ENTER for n...

Page 32: ...W PAX US 02 03 2011 11 11 19 Post Auth Transaction 8 Card Type VISA Account 6789 Exp Date Entry Swiped Total 119 00 Auth Code 123456 Response Approved I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03...

Page 33: ...ction After the transaction the clerk gives the key to X and leads X to his room X Credit card holder STEP ACTION DISPLAY 1 From the Idle prompt use UP DOWN or SHORTCUT button until FORCED displays 2 Swipe the credit card or key in the account number and expiration date manually 3 Input the dollar amount of the transaction then press ENTER 4 Input the authorization number previously obtained then ...

Page 34: ...resent 9 This is a feature of Commercial Cards Enter the additional information required for commercial cards then press ENTER 10 When prompted enter the TAX Amount then press ENTER 11 Depending upon the Processor the terminal may or may not contact the Credit Host The first receipt will be printed 12 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL...

Page 35: ...2011 11 11 19 Forced Transaction 8 Card Type VISA Account 6789 Entry Swiped Total 119 00 Auth Code 123456 Response Approved I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Forced Trans...

Page 36: ...n X gives the cell phone back to Y and Y gives the credit card to X X Credit card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the UP DOWN or SHORTCUT button until V SALE displays 1 1 3 If Void Sale is password protected the terminal will prompt for the manager password When prompted enter the password and then press ENTER 2 Swipe the credit card or key in the account n...

Page 37: ...e correct transaction then Press ENTER 6 This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC N...

Page 38: ...ame 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Sale Record 6 Card Type VISA Account 6789 Entry Swiped Void Sale 119 00 Reference No 342199994321 Auth Code 123456 Response Approved X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Sale Record 6 Card Type VISA Accoun...

Page 39: ...t Return transaction But X changes his mind and decides that he wants the cell phone So X gives his card to Y and Y does a Credit Void Return on the S80 POS terminal Y returns the credit card to X X takes the card and cell phone and goes home X Credit card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the UP DOWN or SHORTCUT button until V RTRN displays 1 1 3 If Void Ret...

Page 40: ...ion it displays TRANS NOT FOUND and reverts back to the main screen 5 View the transaction on the display to verify it is the correct transaction then Press ENTER 6 This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ...

Page 41: ...1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Refund Transaction 3 Card Type VISA Account 6789 Entry Swiped Void Refund 119 00 Auth Code 123456 Response APPROVE OFFLINE X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Refund Transaction 3 Card Type...

Page 42: ...o go back to US X goes back to the front desk and informs the Clerk that he has to check out and he would like his money back The clerk does a Credit Void Post Auth transaction to return the money to X s credit account Then X goes back to US STEP ACTION DISPLAY 1 From the Idle prompt use the UP DOWN or SHORTCUT button until V FRCD displays 1 1 3 If Void Forced is password protected the terminal wi...

Page 43: ...n it displays TRANS NOT FOUND and reverts back to the main screen 5 View the transaction on the display to verify it is the correct transaction then Press ENTER 6 This prompt only occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Pre...

Page 44: ... 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Post Auth Record 8 Card Type VISA Account 6789 Exp Date Entry Manual Total 119 00 Auth Code 123456 Response VOIDED X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Post Auth Record 8 Card Typ...

Page 45: ...go back to US X goes back to the front desk and informs the Clerk that he has to check out and he would like his money back The clerk does a Credit Void Forced transaction to return the money to X s credit account Then X goes back to US STEP ACTION DISPLAY 1 From the Idle prompt use the UP DOWN or SHORTCUT button until V FRCD displays 1 1 3 If Void Forced is password protected the terminal will pr...

Page 46: ...ion it displays TRANS NOT FOUND and reverts back to the main screen 5 View the transaction on the display to verify it is the correct transaction then Press ENTER 6 This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ...

Page 47: ... 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Forced Record 8 Card Type VISA Account 6789 Exp Date Entry Manual Total 119 00 Auth Code 123456 Response VOIDED X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Void Forced Record 8 Card Type VISA...

Page 48: ...n the transaction is complete Y returns the debit card to X X takes the card and cell phone and goes home X Debit card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the DEBIT prompt 2 Swipe the debit card Debit cards cannot be keyed in manually they MUST be swiped 3 Input the dollar amount ...

Page 49: ...t occurs when the CashBack Prompt is turned on Input the amount for cash back on the Keypad then press ENTER 10 Input the PIN on the Keypad then press ENTER 11 If using an external PIN pad the PIN Entry prompt will be displayed on the PIN pad instead of the terminal 12 The terminal contacts the Host Processor for an approval and prints one receipt 13 Press any key for the second receipt to be prin...

Page 50: ...4 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 DEBIT SALE Transaction 1 Account 6789 Entry Swiped Amount 100 Tip 10 Cash Back 20 Total 131 50 Receipt Num 123 Reference No 342199994321 Auth Code 123456 Response Approved MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 DEBIT SALE T...

Page 51: ... debit card to X X Debit card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the SHORTCUT button until DEBIT is displayed then press UP DOWN or SHORTCUT button until RETURN is displayed 2 Swipe the debit card 3 Input the amount of the Return then press ENTER If the original transaction includes a tip amount then the total amount should be entered as the return amount 4 Th...

Page 52: ...prompted enter the number of guests then press ENTER 8 Input the PIN on the Keypad then press ENTER 9 The terminal contacts the Host Processor for an approval and prints one receipt 10 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 11 Press ENTER for no receipt OR Press CANCEL to print the second receipt 12 Stop TEAR SLIP Press any Key ARE YOU SUR...

Page 53: ...34 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Debit Refund Transaction 8 Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Debit Refund Transaction 8 Account 678...

Page 54: ...esses an EBT Sale transaction on the S80 POS terminal When the transaction is complete Y returns the EBT card to X X takes the card and cell phone and goes home X EBT card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the EBT prompt 2 Swipe the EBT card or manually enter the account number ...

Page 55: ...server ID then press ENTER 7 If Selected Then Food Stamp Proceed to 9 then skip to step 12 Cash Benefit Proceed to 8 9 then skip to 12 Voucher Skip to step 11 8 The terminal will now Prompt you to enter a Cash Back amount or press ENTER to bypass 9 Input the PIN on the Keypad then press ENTER 10 If using an external PIN pad the PIN Entry prompt will be displayed on the PIN pad instead of the termi...

Page 56: ...9 12 Enter the Authorization number then press ENTER 13 The terminal contacts the Host Processor for an approval and prints one receipt 14 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 15 Press ENTER for no receipt OR Press CANCEL to print the second receipt 16 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ___________________ Enter A...

Page 57: ... 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 EBT Sale Cash Benefit Transaction 1 Account 6789 Entry Swiped Bse Amt 100 Cash Back 20 Total 120 00 Reference No 342199994321 Response Approved Balance 20 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 EBT Sale Cash B...

Page 58: ... EBT card to Y Y processes an EBT Return transaction Then X gives the apples back to Y and Y gives the EBT card to X X EBT card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the SHORTCUT button until EBT is displayed then press UP DOWN or SHORTCUT button until RETURN is displayed 2 Swipe the EBT card 3 Input the amount of the Return then press ENTER If the original trans...

Page 59: ...rmission from PAX 52 6 Input the PIN on the Keypad then press ENTER 8 The terminal contacts the Host Processor for an approval and prints one receipt 9 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 10 Press ENTER for no receipt OR Press CANCEL to print the second receipt 11 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO AMT 2 00 Enter...

Page 60: ...34 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Debit Refund Transaction 8 Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Debit Refund Transaction 8 Account 678...

Page 61: ...ts the receipt and knows the available balance of his EBT card X EBT card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the SHORTCUT button until EBT is displayed then press UP DOWN or SHORTCUT button until BALANCE displays 2 Swipe the EBT card or key in the account number manually 3 Press 1 for Food Stamp OR Press 2 for Cash Benefit 4 This prompt occurs when the Clerk S...

Page 62: ...ms It may not be duplicated published or disclosed without prior written permission from PAX 55 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop ARE YOU SURE ENTR YES CANC NO TEAR SLIP Press any Key ...

Page 63: ...rmission from PAX 56 Sample of EBT Balance Inquiry receipt Note Please review the following sample of an EBT Balance Inquiry receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 EBT Cash Balance Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved Balance 119 00 MERCHANT COPY THANK YOU Please visit us Again ...

Page 64: ...action on the S80 POS terminal When the transaction is complete Y returns the gift card to X X takes the card and apples and goes home X Gift card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the GIFT prompt 2 Swipe the GIFT card or manually enter the account number if required enter the s...

Page 65: ...ture is turned on When prompted input the Clerk Server ID on the Keypad then press ENTER 7 This prompt occurs when the Tip Option feature is turned on Input the amount for tip on the Keypad then press ENTER 8 The terminal contacts the Host Processor for an approval and prints one receipt 9 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 10 Press EN...

Page 66: ...stomer s copy 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Gift Sale Transaction 1 Account 6789 Entry Swiped Bse Amt 100 Cash Back 20 Total 120 00 Reference No 342199994321 Response Approved Balance 20 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Gift Sale Tran...

Page 67: ...saction X gives the apples back to Y and Y gives the gift card to X X Gift card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the SHORTCUT button until DEBIT is displayed then press UP DOWN or SHORTCUT button until RETURN is displayed 2 Swipe the gift card or key in the account number manually 3 Input the amount of the Return then press ENTER If the original transaction ...

Page 68: ...disclosed without prior written permission from PAX 61 6 The terminal contacts the Host Processor for an approval and prints one receipt 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ...

Page 69: ...34 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Gift Refund Transaction 8 Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Gift Refund Transaction 8 Account 6789 ...

Page 70: ...on S80 POS terminal X Gift card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until ADD is displayed 2 Swipe the gift card or key in the account number manually 3 Input the dollar amount of the transaction then press ENTER 4 This prompt occurs when the Invoice Mode feature is turned on When...

Page 71: ...ms It may not be duplicated published or disclosed without prior written permission from PAX 64 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ...

Page 72: ... Gift Add Value Transaction 8 Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved Gift Balance 231 00 I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 ...

Page 73: ...t use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until ISSUE is displayed Swipe the gift card or key in the account number manually Input the dollar amount of the transaction then press ENTER This prompt occurs when the Invoice Mode feature is turned on When prompted enter the invoice No then press ENTER This prompt occurs when the Clerk Server ID Mode featur...

Page 74: ...IAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 67 Press ENTER for no receipt OR Press CANCEL to print the second receipt Stop ARE YOU SURE ENTR YES CANC NO ...

Page 75: ... 02 03 2011 11 11 19 Gift Issue Transaction 8 Account 6789 Entry Swiped Total 119 00 Reference No 342199994321 Auth Code 123456 Response Approved I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSURE AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011...

Page 76: ...e the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until DEACT is displayed 2 Swipe the gift card or key in the account number manually 3 Input the transaction to be voided 4 The terminal searches the database for a Sale transaction that matches the criteria Once found the terminal processes the transaction If the terminal does not find the transaction it displays ...

Page 77: ...ms It may not be duplicated published or disclosed without prior written permission from PAX 70 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ...

Page 78: ...nt Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Gift Void Sale Record 6 Account 6789 Entry Swiped Gift Void Sale 119 00 Reference No 342199994321 Auth Code 123456 Response Approved X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Gift Void Sale Record 6 Account 6789 Entr...

Page 79: ...s card X Gift card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the Idle prompt use the SHORTCUT button until GIFT is displayed then press UP DOWN or SHORTCUT button until BALANCE displays 2 Swipe the gift card or key in the account number manually 3 This prompt occurs when the Clerk Server ID Mode is turned on When prompted enter the clerk server ID then press ENTER 4 The terminal will co...

Page 80: ...itten permission from PAX 73 Sample of Gift Balance Inquiry receipt Note Please review the following sample of a Gift Balance Inquiry receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 GIFT Balance Account 6789 Entry Swiped Reference No 342199994321 Auth Code 123456 Response Approved Balance 119 00 MERCHANT COPY THANK YOU Please visit us Again soon ...

Page 81: ...o Y and Y processes a Cash Sale transaction on the S80 POS terminal X takes the cell phone and goes home X Cash holder Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt is displayed 2 Input the dollar amount of the transaction then press ENTER 3 This prompt occurs when the Invoice Mode...

Page 82: ...ot be duplicated published or disclosed without prior written permission from PAX 75 6 Receipt will print 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ...

Page 83: ...lease review the following samples Cash receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Cash Sale Transaction 8 Paid Cash Amount 100 Tip 20 Total 120 00 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Cash Sale Transaction 8 Paid Cash Amount 100 Tip 20 Total...

Page 84: ... Cash Return transaction Then X gives the apples back to Y and Y gives the money back to X X Cash Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt is displayed 2 Input the dollar amount of the transaction then press ENTER 3 This prompt occurs when the Invoice Mode feature is turned on...

Page 85: ...ms It may not be duplicated published or disclosed without prior written permission from PAX 78 7 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 8 Press ENTER for no receipt OR Press CANCEL to print the second receipt 9 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ...

Page 86: ...n receipt Note Please review the following samples Cash Return receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Cash Refund Transaction 1 Paid Cash Amount 100 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Cash Refund Transaction 1 Paid Cash Amount 100 CUSTO...

Page 87: ...en X gives the cell phone back to Y and Y give the cash back to X X Cash holder Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt Use the UP DOWN or SHORTCUT button until V SALE displays 1 1 3 If Void Sale is password protected the terminal will prompt for the manager password When pro...

Page 88: ... 81 5 This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 6 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 7 Press ENTER for no receipt OR Press CANCEL to print the second receipt 8 Stop TEAR SLIP Press any Key ARE YOU SURE ENTR YES CANC NO ___________________ ENTER CLERK I...

Page 89: ...e review the following samples of Cash void sale receipts 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Cash Void Transaction 8 Paid Cash Amount 100 Tip 20 Total 120 00 MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Cash Void Transaction 8 Paid Cash Amount 100 Tip...

Page 90: ...to Y and Y does a Cash Void Return on S80 POS terminal X takes cell phone and goes home X Credit card holder Y Merchant of shop STEP ACTION DISPLAY 1 From the idle prompt press the SHORTCUT button to scroll through the list of available EDC types to select the CASH prompt Use the UP DOWN or SHORTCUT button until V RTRN displays 1 1 3 If Void Return is password protected the terminal will prompt fo...

Page 91: ... 84 5 This prompt occurs when the Clerk Server ID Mode feature is turned on When prompted enter the clerk server ID then press ENTER 6 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 7 Press ENTER for no receipt OR Press CANCEL to print the second receipt 8 Stop ARE YOU SURE ENTR YES CANC NO TEAR SLIP Press any Key ___________________ ENTER CLERK I...

Page 92: ... 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 CASH Void Refund Transaction 3 Account 6789 Entry Swiped Void Refund 119 00 Auth Code 123456 Response APPROVE OFFLINE X CARDHOLDER NAME MERCHANT COPY THANK YOU Please visit us Again soon 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 CASH Void Refund Transaction 3 Accou...

Page 93: ...manually key in the account number and expiration date 3 Input the dollar amount of the transaction then ENTER 4 If the account number was manually entered the terminal will ask if the card is present Depending on the user s response the terminal will prompt for V code and other AVS settings Enter the information for all AVS and V Code prompts 5 Enter the Customer Code then press ENTER OR Press EN...

Page 94: ...inal will display the warning 8 Enter the correct tax amount then press ENTER OR Press CANCEL to cancel transaction OR Press ENTER to bypass 9 The terminal contacts the Host Processor for an approval and prints one receipt 10 Press any key for the second receipt to be printed If a second receipt is not wanted press CANCEL 11 Press ENTER for no receipt OR Press CANCEL to print the second receipt 12...

Page 95: ... terminal s menu by pressing the FUNC button 5 1 Report Note The terminal will print the Default Report For instructions on how to set the Default Report please refer to 6 3 Reports STEP ACTION DISPLAY 1 From the idle prompt press FUNC to access via the Function Menu 2 Use the keys to scroll through the options then press ENTER to select OR Press 2 to print the default report 3 Input the Password ...

Page 96: ...Host It is possible to have more than one Host choice both should be Batched one after the other 4 Press 1 to close the batch Note The selections in the Batch Menu will vary with the Host Processor With some there are a number of different choices but others start the batch process immediately 5 The terminal will contact the host processor and print a batch report 6 Stop Note If a terminal is prog...

Page 97: ...ns originated as Store Forward on reports 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US Batch Report 02 03 2011 11 11 19 Term Number 1000934017 EDC CREDIT Trn Crd Tp Acct Amount 1 VIS SL 1234 70 00 2 VIS SL 2345 45 00 3 M C RT 4567 10 55 4 VIS VS 1234 70 00 CREDIT Records 4 CREDIT Total 34 45 TOTAL OF TRANSACTIONS WITHOUT TIPS 34 45 EDC DEBIT Trn Tp Acct Amount 1 SL 4321 22 ...

Page 98: ...FUNC then CLEAR to access or press FUNC to access via the Function Menu 2 Press 3 to batch to host 3 Select Host Press 1 for MPSHC Note If the Host is MPSTC it will display MPSTC 4 Press 2 to close the batch Note The selections in the Batch Menu will vary with the Host Processor With some there are a number of different choices but others start the batch process immediately Choosing MPSHC will sho...

Page 99: ...t prior written permission from PAX 92 Sample of Batch receipt Note Please review the following sample of a force batch report Star to transactions originated as Store Forward on reports 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US Batch Report 02 03 2011 11 11 19 Terminal Number 1000934017 EDC ALL Batch Number 1234 Total Records 75 Overall 30080 00 End of Report ...

Page 100: ...DISPLAY 1 From the idle prompt press FUNC to access via the Function Menu 2 Use the keys to scroll through the options then press ENTER to select OR Press 4 to print the default report 3 Input the Password and press ENTER 4 Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection 5 View details of transactions Use the keys to scroll diffe...

Page 101: ...raced by Last 4 Digits of card STEP ACTION DISPLAY 1 From the idle prompt press FUNC to access via the Function Menu 2 Use the keys to scroll through the options then press ENTER to select OR Press 5 to print the default report 3 Input the Password and press ENTER 4 Input Last 4 Digits of the card the user wants to trace 5 View details of transactions Use the keys to scroll different transaction 6...

Page 102: ...the tip amount on the receipt and return the receipt along with their card to the cashier for processing The Counter Tip function can be access via a Hot Key must be programmed in the POS Terminal Management System before the terminal file is downloaded or via the Function Menu STEP ACTION DISPLAY 1 From the idle prompt press FUNC then 6 to access Counter Tip via the Function Menu 2 Enter the base...

Page 103: ...PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 96 Sample of Counter Tip receipt 1 800 555 1234 Merchant Name 123 MAIN ST ANYTOWN NY 11111 WWW PAX US 02 03 2011 11 11 19 Sale Bse Amount 100 00 Tip _______ ___ Total Amt _______ ___ THANK YOU Please visit us Again soon ...

Page 104: ...sted as many times as you want in the current batch If transaction cannot be adjusted CANNOT ADJUST ALREADY VOIDED is displayed STEP ACTION DISPLAY 1 From the idle prompt press FUNC then 7 to access Tip Tab Menu via the Function Menu 2 Select 1 Add Tips 3 Select method of finding transaction 4 Scroll untipped Use the keys to scroll through the displayed transactions then press ENTER to select OR E...

Page 105: ...s ENTER 5 View the transaction on the display to verify it is the correct transaction then Press ENTER 6 If the original transaction already has a tip the terminal will prompt for the manager password When prompted enter the password and then press ENTER 7 Current tip is displayed in the first line Input new tip Amount then press ENTER ___________________ ENTER CLERK ID ___________________ _______...

Page 106: ...r the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 99 8 This prompt occurs when the Edit Confirm Option has been turned on Press ENTER to accept the tip amount OR Press CANCEL to cancel transaction 9 Stop TIP1 0 20 ENTR YES CANC NO ...

Page 107: ... DISPLAY 1 From the idle prompt press FUNC then 7 to access Tip Tab Menu via the Function Menu 2 Press 1 to print a copy of the Last Customer Receipt OR Press 2 choose the EDC type then enter the transaction number to print a copy of Any Receipt If No last Receipt option is available then the Any Receipt option is selected automatically 3 If Any Receipt was selected Select the EDC Type 4 Enter the...

Page 108: ...sively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 101 STEP ACTION DISPLAY 6 If the terminal does not find the transaction it displays TRANS NOT FOUND and returns to Step 2 7 The requested receipt will print 8 Stop ...

Page 109: ...e options that work best for your business The menus are divided into main menu options which have submenu options You can access your terminal s menu by pressing the MENU button 6 1 Accessing the Main Menu STEP ACTION DISPLAY 1 From the Idle Prompt press MENU 2 Use the keys to scroll through the options then press ENTER to select OR Press the number on the keypad that corresponds with your select...

Page 110: ...O NAME DESCRIPTION 1 Reports Configure report settings and print various reports 2 Merchant Settings Set security authorization receipt header and trailer etc 3 Operation Settings Set receipt printing options Store Forward settings connected peripherals etc 4 Hosts Settings View or modify merchant and terminal IDs authorization and batch phone numbers print EDC Report 5 System Settings Time Date P...

Page 111: ...Report sub menu to choose a report type When the setting is saved at the end of the Current Report process the Report Type specified is the type of report printed for a Default Report and a Batch Report Below is a list of report types and their definitions REPORT DEFINITION Condensed Report This type of report will print the transaction number card type transaction type last four digits of the acc...

Page 112: ...u Current Report is described on the next page Example I print out a current report every time there is a change in shifts To print this report quickly and easily I set it as my default report STEP ACTION DISPLAY 1 From the Main Menu press ENTER OR Press 1 to access the Reports Menu 2 Input the Password and press ENTER 3 From the Reports Menu press ENTER OR Press 1 to select Default Report 4 Stop ...

Page 113: ...e CANCEL button Example I want a one time report of Void transactions only so I printed a current report selecting VOID as the transaction type I did not want to save it as my default report so I pressed CANCEL when prompted STEP ACTION DISPLAY 1 From the Reports menu press 2 to select Current Report 2 Use the keys to scroll through the Report Type options then press ENTER to select OR Press the n...

Page 114: ...specific clerk server is selected terminal prompts for clerk server ID Otherwise skip to Step 5 Enter clerk server ID then press ENTER 7 If clerk server mode is not enabled By Clerk Server will not be a choice Scroll through Sorting Options then press ENTER to select OR Press the number corresponding with your selection 8 Transaction types include All Sale Forced Verify Return Void Sale Void retur...

Page 115: ...used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 108 9 TO THEN Save this as your default report Press ENTER Keep your current default setting Press CANCEL 10 Stop Set Cur Defaults ENTR YES CANC NO ...

Page 116: ...losed without prior written permission from PAX 109 Transaction types on Report Note The Condensed Report will list the different transaction types with 2 letter designations The following table explains the transaction designators DESIGNATOR TRANSACTION TYPE SL Sale RT Return VE Verify TK Forced VS Void Sale VR Void Return VF Void Forced OP Open Tab TB Closed Tab CT Continue Tab ...

Page 117: ... 65 3 AX AT 1 00 12 00 4 AX SL 1 00 122 78 5 MC RT 1 00 15 50 6 AX SL 1 00 88 20 7 AX SL 1 00 9 00 8 AX RT 1 00 300 00 9 MC RT 1 00 272 00 CREDIT Records 9 CREDIT Total 522 13 EDC DEBIT Trn Tp Tip Amount 1 SL 1 00 12 00 2 SL 1 00 67 00 DEBIT Records 2 DEBIT TOTAL 79 00 Incl Cash Back 10 00 Records 11 Overall 601 13 End of Report Current Report 02 03 2011 11 11 19 Terminal Number 1000123456 EDC CRE...

Page 118: ...ly Current Report 02 03 2011 11 11 19 Terminal Number 1000123456 EDC CREDIT Batch Number 1 Sale 12 00 Transaction 1 Trans Date 02 01 11 Trans Time 09 10 00 Entry Swiped Account 6789 Exp Date 1211 Auth Code 123456 Sale 45 65 Transaction 2 Trans Date 02 01 11 Trans Time 11 11 19 Entry Swiped Account 6789 Exp Date 1211 Response 123456 Records 11 Overall 601 13 End of Report Current Report 02 03 2011 ...

Page 119: ...st month s statement Print a History report starting with the first day of last month and ending with the last day Select the Per Batch option for the individual batch totals and the overall total STEP ACTION DISPLAY 1 From the Reports menu press 3 to select History Report 2 Using the numeric keypad input the batch date you would like the report to begin with then press ENTER 3 Using the numeric k...

Page 120: ... DISPLAY 5 Scroll through the Card Type options then press ENTER to select OR Press the number corresponding with your selection 6 Transaction types include All Totals Only Sale Forced Verify Return Void Sale Void return and Void Forced Scroll through the Transaction Type options then press ENTER to select OR Press the number corresponding with your selection 7 Stop SELECT TRAN TYPE 1 ALL 2 TOTALS...

Page 121: ...ut prior written permission from PAX 114 Sample of History receipt Note Note the Totals and Per Batch History Reports for the same time period History Report 02 03 2011 11 11 19 02 01 11 to 02 14 11 EDC CREDIT 02 01 11 Batch Number 1 VISA Sale 2 134 78 Void Sale 1 12 00 Total 3 122 78 Overall 3 122 78 EDC DEBIT 02 01 11 Batch Number 2 Sale 4 75 66 Total 4 75 66 Overall 4 75 66 End of Report ...

Page 122: ...ransaction use the description below STEP ACTION DISPLAY 1 From the Reports menu press 4 to select Display Transaction 2 The searching methods include Scroll All By Invoice Number By Clerk Server ID By Transaction Number By Card Type and By Card Number Note that By Invoice Number and By Clerk Server ID only appear when the corresponding feature is enabled Use the keys to scroll through the view me...

Page 123: ...ough all transaction The first transaction will show on the display You selected to view by Invoice Number You will be prompted to input the Invoice Number You selected to view by Clerk Server ID You will be prompted to input the Clerk Server ID You selected to view by Transaction You will be prompted to input the Transaction You selected to view by Card Type You will be prompted to select a card ...

Page 124: ...de is enabled terminal prompts All or Specific clerk server Otherwise skip to Step 4 Press 1 for all servers OR Press 2 for a specific server 3 If a specific clerk server is selected terminal prompts for clerk server ID Otherwise skip to Step 4 Enter clerk server ID then press ENTER 4 Use the keys to scroll through the EDC Type options then press ENTER to select OR Press the number corresponding w...

Page 125: ...on of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 118 Tip Report Continued STEP ACTION DISPLAY 6 TO THEN Save this as your default report Press ENTER Keep your current default setting Press CANCEL 7 The report will print 8 Stop Set Cur Defaults ENTR YES CANC NO ...

Page 126: ...ed or disclosed without prior written permission from PAX 119 Sample of Tip Report receipt Note Please review the following sample of Tip Report receipt TIP REPORT 02 03 2011 11 11 19 Terminal Number 1000731686 Server ID ALL EDC CREDIT Batch Number 4 TOTAL SALES 200 50 Tip 40 00 GRAND TOTAL 240 50 Records 3 Overall 240 50 CASH TIPS ____ __ TIP OUTS ____ __ End of Report ...

Page 127: ...he File System Report will be printed 3 Stop Sample of File System Report receipt Note The values displayed in the sample reports are reflective of one POS Terminal model Reports printed from other models will reflect the memory capacity of that model REPORTS 3 History Report 4 Display Trans 5 Tip Report 6 FileSys Report FILE SYSTEM REPORT 02 03 2011 11 11 19 Free Space 1495040 EDC R Sz Records Ma...

Page 128: ... not be duplicated published or disclosed without prior written permission from PAX 121 6 4 Merchant Settings This menu contains eight different functions that can be changed manually if necessary They are MENU DESCRIPTION Authorizations Security Settings Edit Header Edit Trailer Set Batch Time Additional Prompts Set Cash EDC Clerk Server Name ...

Page 129: ...password protected Some transaction types are disabled by the Host and cannot be enabled Example As the Manager of the store I don t want anyone to process a Void or Return but me Set the Void and Return functions to Manager Only The password will then be required to process those transactions Remember the password is either the default current date MMDDYYYY or the user specified 8 digit password ...

Page 130: ... Press the number corresponding with your selection 6 Scroll to select the Transaction Type then press ENTER OR Press the number corresponding with your selection Information in the parenthesis is the current setting EN Always Enabled DIS Disabled MGR Password Protected 7 Scroll to select Enable Disable or Manager Only for the Transaction Type then press ENTER OR Press the number corresponding wit...

Page 131: ... an error as soon as the card is swiped STEP ACTION DISPLAY 1 From the Merchant Settings menu press 1 to access Authorizations 2 Input the Password and press ENTER 3 Press 2 to edit authorization for Card Types 4 Use the keys to select the Card Type then press ENTER OR Press the number corresponding with your selection 5 Scroll to select Enable or Disable for Card Type then press ENTER OR Press th...

Page 132: ...o Setup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 125 ...

Page 133: ... the user to make a selection when the payment type is CREDIT And it will be invalid for choosing debit when it is in on paper mode STEP ACTION DISPLAY 1 From the Merchant Settings menu press 1 to access Authorizations 2 Input the Password and press ENTER 3 Press 3 to select Debit Prompt 4 Current setting is displayed in the first line Press 1 to turn Debit Prompt OFF OR Press 2 to turn Debit Prom...

Page 134: ...ount number swiped Display Account Account number swiped is displayed on screen and to be compared against the embossed account number by the user Last 4 Digits Display Account Manually enter last four digits of account number to be compared with the last four digits swiped and Account number swiped is displayed on screen and to be compared against the embossed account number by the user All Digit...

Page 135: ...u must redownload the Parameters to re establish the default password STEP ACTION DISPLAY 1 From the Merchant Settings menu press 2 for Security Settings 2 Press 1 for User Password 3 Press ENTER to change the password 4 The password is anything other than the default password MMDDYYYY enter the OLD password then press ENTER 5 Enter the NEW password then press ENTER Note The password must be one t...

Page 136: ...o Setup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 129 ...

Page 137: ... Example I want to make sure that no one closes the batch but me Set the Batch function to be password protected STEP ACTION DISPLAY 1 From the Merchant Settings menu press 2 to access Security Settings 2 Press 2 to secure the Batch function 3 1 6 Press 1 to Password Protect the function OR Press 2 to enable the function 4 Stop MERCHANT PARAMS 1 Authorizations 2 Security Settings 3 Edit Header 4 E...

Page 138: ...o verify that the account number swiped matches the number on the front of the card STEP ACTION DISPLAY 1 From the Merchant Settings menu press 2 to access Security Settings 2 Press 4 for Secure Card 3 The current setting is displayed in the first line Scroll to select the option then press ENTER 4 Stop MERCHANT PARAMS 1 Authorizations 2 Security Settings 3 Edit Header 4 Edit Trailer SECURITY SWIT...

Page 139: ... transaction STEP ACTION DISPLAY 1 From the Merchant Settings menu press 2 to access Security Settings 2 Press 4 for Card manual Entry 3 Press 1 for all EDC types OR Select the specific EDC type 4 Enter the password then press ENTER 5 Scroll to select the option then press ENTER 6 Stop MERCHANT PARAMS 1 Authorizations 2 Security Settings 3 Edit Header 4 Edit Trailer SECURITY SWITCH 2 Batch 3 Secur...

Page 140: ...the text that you want printed out on the receipt See instructions below 5 To change the letters first press the number key that has the letter engraved on the top then press the ALPHA key to cycle through the other characters also on that key For example The 2 key on the keypad also has the letters A B and C printed on it When you first press this key the display will show the number 2 by pressin...

Page 141: ...batched transactions are cleared from memory with the first transaction of the new batch Example The AutoBatch report is printing in the middle of the day I accessed the Set Batch Time function and changed the time Now the report prints after we have closed for the day STEP ACTION DISPLAY 1 From the Merchant Settings menu press 5 to set the batch time 2 Input the Password and press ENTER 3 Scroll ...

Page 142: ...on of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 135 5 Select whether to support auto batch 6 Input the desired time in military 24 hour time and press ENTER 7 Auto Batch is not supported by Host 8 Stop SET BATCH TIME 05 30 NO AUTOBATCH AUTO BATCH 1 1 OFF 2 ON ...

Page 143: ...ed in both restaurant server and retail clerk applications You can also designate up to one hundred 100 server clerk name ID combinations starting from ID 1 up to ID 100 For Retail this display name is Clerk and for Restaurant display name is Server Example I would like the receipts to list the clerk who made the sale Enable Clerk mode and enter all of the clerk s names starting with Clerk ID 1 ST...

Page 144: ...ress 1 to disable Clerk ID mode OR Press 2 to enable Clerk ID Mode 5 Enter the first clerk number name designation to be saved then press ENTER System defaults to clerk number 1 6 Enter the clerk name using the same method as editing the header information maximum 19 characters Press ENTER when name is complete 7 When all of the clerk names have been entered press CANCEL to accept the entered name...

Page 145: ...n the open batch The message BATCH OUT PLEASE is displayed If there are failed Offline transactions the message MUST UPLOAD OR DELETE FAILED TRN is displayed when the invoice mode feature is selected STEP ACTION DISPLAY 1 From the Merchant Settings menu press 7 for Additional Prompts 2 Input the Password and press ENTER 3 If there are no transactions in the terminal database press 2 for Invoice Mo...

Page 146: ...d STEP ACTION DISPLAY 5 The defaulting setting is OFF Press 1 to disable Invoice Mode OR Press 2 to enable Invoice Mode terminal will prompt for invoice number when processing transaction OR Press 3 for automatic numbering terminal will increment invoice number with each transaction 6 If Auto was selected enter the starting invoice number then press ENTER 7 Stop _____________________ ENTER INVOICE...

Page 147: ...k amount STEP ACTION DISPLAY 1 From the Merchant Settings menu press 7 for Additional Prompts 2 Input the Password and press ENTER 3 If there is no transaction in the terminal database press 4 for CashBack Prompt 4 The defaulting setting is OFF Press 1 to disable CashBack Prompt OR Press 2 to enable CashBack Prompt 5 Stop Additional Prmpt 1 Clerk ID Mode 2 Invoice Mode 3 Debit Account 4 Cashback P...

Page 148: ...ble for Restaurant versions of the software STEP ACTION DISPLAY 6 From the Merchant Settings menu press 7 for Additional Prompts 7 Input the Password and press ENTER 8 If there is no transaction in the terminal database press 5 for Table Mode 9 The defaulting setting is OFF Press 1 to disable Table Mode OR Press 2 to enable Table Mode 10 Stop Additional Prmpt 2 Invoice Mode 3 Debit Account 4 Cashb...

Page 149: ...or Restaurant versions of the software STEP ACTION DISPLAY 11 From the Merchant Settings menu press 7 for Additional Prompts 12 Input the Password and press ENTER 13 If there is no transaction in the terminal database press 6 for Guest No Mode 14 The defaulting setting is OFF Press 1 to disable Guest No Mode OR Press 2 to enable Guest No Mode 15 Stop Additional Prmpt 3 Debit Account 4 Cashback Pro...

Page 150: ...ng my POS Terminal to a craft show this weekend Is there any way I can use the terminal to keep track of my cash transactions Yes Enable Cash EDC and change the payment mode to Cash for every cash sale This will help you to keep track and give you a receipt with your business information for the customer STEP ACTION DISPLAY 1 From the Merchant Settings menu press 8 to Set Cash EDC 2 Input the Pass...

Page 151: ...ame Note Change the clerk and or server name STEP ACTION DISPLAY 1 From the Merchant Settings menu press 9 to access Clerk Server Name 2 Input the Password and Press ENTER 3 Clear the current entries or not 4 Enter the new Clerk ID then press ENTER 5 Stop CLEAR CURRENT ENTER YES CANC NO _____________________ ENTER CLERK ID 1 _____________________ MERCHANT PARAMS 6 Set Batch Time 7 Additional Promp...

Page 152: ...not be duplicated published or disclosed without prior written permission from PAX 145 6 5 Operation Settings This Menu has nine options that can be enabled or disabled manually through the terminal They are MENU DESCRIPTION No Paper Mode Buzzer Setup Operation Mode Battery Saver Disclaimer Setup Halo Setup Print Setup Receipt Print Peripherals ...

Page 153: ... instead of arrow Example 1 I need to process a few Forced transactions and I don t need receipts for them so I will put the terminal in No Paper Mode This way I will not waste any paper Example 2 The screen is flashing NPM This means that the terminal is in No Paper Mode I will replace the paper if necessary and disable NPM STEP ACTION DISPLAY 1 From the Operation Settings menu press 1 to access ...

Page 154: ...zzer which sounds a tone when specific functions are performed or buttons are pressed Example I would like to know when the Menu button is pressed so I enabled the Buzzer function The terminal now beeps whenever the Menu button is pressed STEP ACTION DISPLAY 1 From the Operation Settings menu press 2 for Buzzer Setup 2 Default setting is ON Press 1 to disable the buzzer OR Press 2 to enable the bu...

Page 155: ...tions Example I have a new employee that needs to be trained on the POS Terminal I ll put the terminal in Demo Mode That way the new employee can be trained without interfering with business STEP ACTION DISPLAY 1 From the Operation Settings menu press 3 for Operation Mode 2 Input the Password and press ENTER 3 The defaulting setting is Normal Mode Use the keys to make your selection and then press...

Page 156: ...vely for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 149 6 5 4 Battery Saver Note This function is for wireless terminals and for models equipped with back up batteries or else NOT AVAILABLE is displayed Not available for S80 ...

Page 157: ...aimer at the bottom of every credit card transaction Disclaimer I AGREE TO PAY ABOVE TOTAL AMOUNT ACCORDING TO CARD ISSUER AGREEMENT MERCHANT AGREEMENT IF CREDIT VOUCHER STEP ACTION DISPLAY 1 From the Operation Settings menu press 5 for Print Disclaimer 2 The default setting is ON Scroll to make your selection and then press ENTER OR Press the number corresponding with your selection 3 Stop Prt Ds...

Page 158: ... amount on a debit sale to exceed 20 If I set the cash back Halo of that amount my new counter people will not be able to give back an amount greater than 20 in error STEP ACTION DISPLAY 1 From the Operation Settings menu press 6 to Set Halo values 2 Input the Password and press ENTER 3 The default setting is OFF Press the number corresponding with your selection If the Halo was disabled continue ...

Page 159: ...th your selection If the Halo was disabled continue with step 7 6 The current HALO is displayed in the first line Input the new maximum amount for a return then press ENTER 7 The default setting is OFF Use the keys to find your selection and then press ENTER OR Press the number corresponding with your selection 8 The current HALO is displayed in the first line Input the new maximum amount for cash...

Page 160: ...ngs of all the terminal options Example 1 How do I know what my Fraud Control options are set to Print a Setup Report Example 2 I just changed the address in the receipt header I want to see what it looks like when printed so I will print a Setup Report STEP ACTION DISPLAY 1 From the Operation Settings menu press 7 to print a Setup Report 2 Input the Password and press ENTER 3 The terminal prints ...

Page 161: ...D VERIFY RETURN VOID SALE VOID RTRN VOID FRCD Sample of Print Setup receipt Note Please review the following sample of Print Setup receipt This area reflects the Application currently loaded in the terminal Individual Merchant Header Trailer and Comment Line information is listed in this area A plus indicates the Credit Card is supported A minus indicates the card is not supported This area of the...

Page 162: ...ion PP Version 02 41 00 Working Key 1234567890ABCDEF MasterKeyLocation 0 With Cash Server Mode OFF Table Mode OFF Guest Mode OFF Invoice Mode OFF CashBack Prompt ON Print Credit Discl Yes Menu Type Manual Scroll Default Report Condensed Rprt Detail Recs ALL Sorted by Trans Gn AutoBatchTime 5 30 HALO for sale No Limit HALO for refund No Limit Cash Back HALO 20 00 FPS Mode OFF Visa MCC 5814 Limit fo...

Page 163: ...in Pad VISA AVS On Swipe None AVS OnCardPrsn Zip AVS onCrdNotPr Addr Zip Card Present Ask In Man V Code On Man Ent MasterCard AVS On Swipe None AVS OnCardPrsn Zip AVS onCrdNotPr Addr Zip Card Present Ask In Man V Code On Man Ent AMEX AVS On Swipe None AVS OnCardPrsn Zip AVS onCrdNotPr Addr Zip Card Present Ask In Man V Code On Man Ent TIP Setup CREDIT DEBIT CASH TIP 1 Mode In Tip Menu Name Tip Dis...

Page 164: ... I want to disable preprint Option is changed in Receipt Print Setup STEP ACTION DISPLAY 1 From the Operation Settings menu press 8 to print a Setup Report 2 Input the Password and press ENTER 3 Select functions 4 If Then Customer Copy is selected Proceed to 5 6 and then skip to 8 Preprint is selected Then skip to 7 5 Scroll through the EDC Type options then press ENTER to select OR Press the numb...

Page 165: ...ated published or disclosed without prior written permission from PAX 158 6 The defaulting setting is OFF Press 1 to disable Customer Copy OR Press 2 to enable Customer Copy 7 The defaulting setting is ON Press 1 to disable Preprint OR Press 2 to enable Preprint 8 The terminal prints out the setup report 9 Stop Customer Copy 1 OFF 2 ON PrePrint 2 1 OFF 2 ON ...

Page 166: ...tion allows the user to select an external device i e card reader STEP ACTION DISPLAY 1 From the Operation Settings menu use the key to scroll to 10 Peripherals then press ENTER 2 Press 1 to select external card reader 3 The defaulting setting is OFF Press 1 to disable External Card Reader OR Press 2 to enable External Card Reader 4 Stop OPER SETTINGS 7 Print Setup 8 Receipt Print 9 Store Forward ...

Page 167: ...ot be duplicated published or disclosed without prior written permission from PAX 160 6 6 Host Settings This menu allows you to view edit the Host Parameter and Phones prints an EDC Setup Report view the Protocol versions and set the Auto Dial parameters MENU DESCRIPTION Hosts Parameters Hosts Phones Print EDC Setup Host URL Params AutoDial Setup ...

Page 168: ...t the Password and press ENTER 3 Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC 4 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 5 Input the Merchant ID if 1 is selected in Step 4 6 Input the Bank ID if 2 is selected in Step 4 7 Input the Bank ID if 3 is selected in Step 4 HOST PARAMS 1 Host...

Page 169: ...he host then press ENTER Note If the Host is MPSTC it will display MPSTC 4 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 5 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 6 Use the keys to find your selection and then press ENTER Or Press the number corresponding with you...

Page 170: ...peration of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 163 6 6 2 1 Phone Number Note This function sets the phone number STEP ACTION DISPLAY 1 Press 1 2 Input the phone number and press ENTER 3 Stop Phone Number 123456 PHONE SETTINGS 1 Number 2 Baud Rate ...

Page 171: ...cated published or disclosed without prior written permission from PAX 164 6 6 2 2 Baud Rate Note This function sets the baud rate STEP ACTION DISPLAY 1 Press 2 2 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 3 Stop Baud Rate 2400 1 300 2 1200 3 2400 4 4800 PHONE SETTINGS 1 Number 2 Baud Rate ...

Page 172: ...type merchant parameters authorization and batch phone numbers and AutoDial settings is printed with the Print EDC Setup function Example I need to see what the Capture types of all of the EDC Hosts are to know if manual batching is required STEP ACTION DISPLAY 1 From the Hosts Settings menu press 3 to print an EDC Setup Report 2 Input the Password and press ENTER 3 The terminal prints EDC Setup 4...

Page 173: ...TCH Params Same as CREDIT Auth Phones Phone1 18005554567 Baud Rate 1200 7E Phone2 18005555678 Baud Rate 1200 7E Phone 3 18005556789 Baud Rate 1200 7E of tries 1 DBT BATCH THROUGH CREDIT Host Name 21 4B CHECK HOST BASE AUTOBATCH Client_Number 123456 Auth Phones Phone1 18005554321 Baud Rate 1200 7E Phone2 18005555432 Baud Rate 1200 7E Phone 3 18005556543 Baud Rate 1200 7E of tries 1 Host Name 4 41A ...

Page 174: ... the Host is MPSTC it will display MPSTC 4 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 5 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 6 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 7 Input the desired ...

Page 175: ...n t always have time to batch the terminal at the end of the business day I set the AutoDial time to automatically batch out an hour after the store closes STEP ACTION DISPLAY 1 From the Hosts Settings menu press 5 to enter connection settings 2 Input the Password and press ENTER 3 Scroll to select the host then press ENTER Note If the Host is MPSTC it will display MPSTC 4 Use the keys to find you...

Page 176: ...published or disclosed without prior written permission from PAX 169 6 Enter the stop time then press ENTER Stop time is usually one hour after start time 7 Enter the AutoDial time interval then press ENTER The interval is usually 5 minutes 8 Stop _____________________ STOP AD AT HH MM _____________________ _____________________ AD INTERVAL _____________________ ...

Page 177: ...PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 170 6 7 System Settings This menu consists of different functions that can be changed manually MENU DESCRIPTION Date Time Setup Batch Number Working Mode Pre Dial Call Database PIN Pad Settings Keys Injection App Management ...

Page 178: ...s function sets the internal clock STEP ACTION DISPLAY 1 From the Main Menu press 5 to access System Settings 2 Press ENTER 3 Verify that the current Date and or Time are incorrect Input the correct date using MM DD YY format Input the correct hour and minutes using Military 24 hour Format 4 Verify the time is now correct and press CANCEL OR Press ENTER to save the modified time 5 Stop SYSTEM OPTI...

Page 179: ...tion Verify the current or last closed batch number with the Host Processor before changing STEP ACTION DISPLAY 1 From the System Settings menu press 2 to set batch number 2 Input the Password and press ENTER 3 Select the EDC host Note If the Host is MPSTC it will display MPSTC 4 Terminal displays the current batch No Input the New Batch and press ENTER 5 Press ENTER to complete OR Press CANCEL to...

Page 180: ...TIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 173 6 7 3 Working Mode This sub menu has three options MENU DESCRIPTION Tip Options Fraud Control Local Dup Check ...

Page 181: ...rams It may not be duplicated published or disclosed without prior written permission from PAX 174 6 7 3 1 Tip Options Note These features listed below provide the user with multiple Tip options The following sub menu options can be found in the Tip Options menu MENU DESCRIPTION EDC Tip Tip 1 Tip 2 Tip 3 Edit Confirm Print TIP Setup ...

Page 182: ...em Settings menu press 3 for Working Mode 2 Press ENTER 3 Input the Password and press ENTER 4 Press ENTER for EDC Tips 5 Select the EDC type 6 Current setting is displayed in the first line Press 1 to disable tips for the selected EDC type OR Press 2 to enable tips for the selected EDC type 7 Stop WORKING MODE 1 Tip Options 2 Fraud Control 3 Comment Opt ENTER PASSWORD TIP OPTIONS 1 EDC Tip 2 Tip ...

Page 183: ... default amount set in the Tip Options in Working Mode STEP ACTION DISPLAY 1 From the Tip Options menu use the to select the tip you wish to edit then press ENTER OR Press the number corresponding with your selection The current Tip status is displayed in parenthesis 2 Press 1 to disable the tip or 2 to enable the tip After turning a tip option ON you will then be prompted to Edit the Tip name To ...

Page 184: ...nfirm 2 The current setting is displayed in the first line Press 1 to disable Edit Confirm OR Press 2 to enable Edit Confirm 3 Stop 3 Press 1 to have the terminal calculate the Transaction Total after the Tip amount is entered OR Press 2 to have the terminal calculate the Tip amount after the Transaction Total is entered 4 If in Step 3 Calculate Total is selected enter the default tip amount then ...

Page 185: ...t be duplicated published or disclosed without prior written permission from PAX 178 6 7 3 1 4 Print Tip Setup Note This function prints a report listing the terminal s tip configuration STEP ACTION DISPLAY 1 From the Tip Options menu press 7 to print the Tip Setup report 2 Stop TIP OPTIONS 4 Tip 3 OFF 5 Tab Option 6 Edit Confirm 7 Print TIP Setup ...

Page 186: ...f PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 179 Sample of Tip Setup Report TIP Setup CREDIT DEBIT CHECK EBT CASH TIP 1 Mode In Transaction Name Tip Entry Calculate Total TIP 2 Mode In Transaction Name Delivery Preset Amount 5 00 Tip 3 Mode OFF Tip Edit Confirm OFF ...

Page 187: ...n permission from PAX 180 6 7 3 2 Fraud Control Option Note These features listed below provide the user with multiple options when setting the parameters for individual card types This can be accomplished on the POS Terminal or on the terminal The following sub menu options can be found in the Fraud Control menu MENU DESCRIPTION AVS On Swipe AVS On Card Present AVS on Card Not Present Card Presen...

Page 188: ...t want any AVS prompts when the card is swiped The AVS On Swipe setting will be changed to None This will disable the AVS prompts on swiped transactions OPTION DEFINITION None There will be no AVS prompts default Address AVS will prompt for address only Zip AVS will prompt for zip code only Address Zip AVS will prompt for address and zip code STEP ACTION DISPLAY 1 From the Main Menu press 5 for Sy...

Page 189: ... for Fraud Control 4 Input the Password and press ENTER 5 Press 1 to set the AVS On Swipe 6 Select the card type you wish to modify or press 1 for all card types 7 Press the number that corresponds to the desired AVS Prompt 8 Stop AVS On Swipe 1 None 2 Address 3 Zip 4 Address Zip Select Card Type 1 ALL 2 Visa 3 MasterCard 4 AMEX ENTER PASSWORD Fraud Control 1 AVS On Swipe 2 AVS On CardPrsnt 3 AVS ...

Page 190: ... all card types OPTION DEFINITION None There will be no AVS prompts Address AVS will prompt for address only Zip AVS will prompt for zip code only default Address Zip AVS will prompt for address and zip code STEP ACTION DISPLAY 1 From the Fraud Control menu press 2 to set AVS On Card Present 2 Select the card type you wish to modify or press 1 for all card types 3 Press the number that corresponds...

Page 191: ...ts for Address and Zip on all manual entries where the card is not present should be enabled OPTION DEFINITION None There will be no AVS prompts Address AVS will prompt for address only Zip AVS will prompt for zip code only Address Zip AVS will prompt for address and zip code default STEP ACTION DISPLAY 1 From the Fraud Control menu press 3 to set AVS On Card Not Present 2 Select the card type you...

Page 192: ...t the Card Present option to No if manual OPTION DEFINITION No If manual It is assumed that the card is NOT present on all manual entry transactions Always Yes It is assumed that the card is always present Ask If manual The terminal will ask if the card is present on all manual entry transactions default STEP ACTION DISPLAY 1 From the Fraud Control menu press 4 to set the Card Present options 2 Se...

Page 193: ...ON Off Will not prompt for Code On if Manual Will prompt for Code on manual entry transactions default On if Manual Card not Present Will prompt for Code if card is not present On Always Will always prompt for Code STEP ACTION DISPLAY 1 From the Fraud Control menu press 5 for V Code 2 Select the card type you wish to modify or press 1 for all card types 3 Press the number that corresponds to the d...

Page 194: ... Main Menu press 5 for System Settings 2 Press 3 for Working Mode 3 Press 3 for Local Dup Check 4 If the security for Card Manual Entry is on the terminal will prompt for the manager password When prompted enter the password and then press ENTER 5 The default setting is OFF Press 1 to disable Clerk ID mode OR Press 2 to enable Clerk ID Mode 6 STOP SYSTEM OPTIONS 1 Date Time Setup 2 Batch Number 3 ...

Page 195: ... it is enabled terminal will make a pre dial call to the host STEP ACTION DISPLAY 1 From the System Settings menu press 4 for Pre Dial Call 2 Scroll through the EDC Type options then press ENTER to select OR Press the number corresponding with your selection 3 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 4 Stop PreDial Call 1 Predia...

Page 196: ... void transactions Example I need to void transactions 1 through 14 This can be done quickly by using the Edit Database function If it is not necessary to have a Void Receipt for all of the transactions put the terminal in No Paper Mode Remember to disable NPM after all of the transactions have been voided STEP ACTION DISPLAY 1 From the System Settings menu press 5 for Edit Database 2 Input the Pa...

Page 197: ...rior written permission from PAX 190 5 Select an EDC Type 6 Input the transaction to be voided 7 View the transaction on the display to verify it is the correct transaction then Press ENTER 8 Press ENTER to complete OR Press CANCEL to cancel 9 Stop ____________________ Enter Trans 12 ______________________ 0001 SALE AMT 2 00 4996 Void 0001 ENTR YES CANC NO SELECT PMT TYPE 1 CREDIT 2 EBT 3 GIFT ...

Page 198: ...of the transactions put the terminal in No Paper Mode Remember to disable NPM after all of the transactions have been completed STEP ACTION DISPLAY 1 From the System Settings menu press 5 for Edit Database 2 Input the Password and Press ENTER 3 Press 2 for Post Auth transactions 4 When Post Auth is not support or is disabled Else go next step 5 Input the transaction to be completed 6 View the tran...

Page 199: ...for all of the transactions If necessary run a Journal Report For detail about reversal flag it will also delete if you choose ALL in select PMT Type screen Before clearing the database it is strongly recommended to make sure there are receipts with the full account number for all of the transactions If necessary run a Journal Report STEP ACTION DISPLAY 1 From the System Settings menu press 5 for ...

Page 200: ...es it may happen that the reversal will never succeed This will make the terminal unable to process anymore transactions To avoid this situation you can clear the reversal flag in this menu so that the terminal will not try the reversal anymore Note that the original transaction may already be approved in host so the total transactions may not match while Batch Close STEP ACTION DISPLAY 1 From the...

Page 201: ...etup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 194 5 Stop ...

Page 202: ... 6 7 6 Pin Pad Settings Note Use this function to modify the Pin pad Settings STEP ACTION DISPLAY 1 From the System Settings menu press 6 to Select the Key Location 2 Input the Password and press ENTER 3 Press 1 to select the Internal PIN pad OR Press 2 to select the External PIN pad 4 Stop ENTER PASSWORD PIN Pad Type 1 1 Internal PIN pad 2 External PIN pad SYSTEM OPTIONS 4 Test Mode 5 Pre Dial Ca...

Page 203: ...ssword and press ENTER 3 Press 1 or 2 to enter the function 1 Will start the Key Injection process after you see the screen in step 4 then skip to step 7 2 If you need to set baud rate skip to step 5 4 Session Started 5 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 6 After setting the baud rate return to step 3 in this process 7 Stop...

Page 204: ...t Note Use this function to enter the App Load sub application STEP ACTION DISPLAY 1 From the System Settings menu press 8 to Select App Management 2 Input the Password and press ENTER 3 Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 4 Stop SYSTEM OPTIONS 5 Database 6 Pin Pad Settings 7 Keys Injection 8 App Management APP LOAD 1 Activ...

Page 205: ...oad STEP ACTION DISPLAY 1 From the System Settings menu press 9 to Select App Management 2 Input the Password and press ENTER 3 Press 1 to activate App Load 4 Press 1 for online activation The POS terminal connects to the LCS server to communicate Then POS terminal will display either Activated or error messages 5 Stop ACTIVATE 1 Online SYSTEM OPTIONS 6 Database 7 Pin Pad Settings 8 Keys Injection...

Page 206: ... press 9 to Select the App Management 2 Input the Password and press ENTER 3 Press 2 for App Update 4 If Terminal prompt Please do batch close at first so do batch close first then back to this menu If there is no this prompt skip to Step 5 5 Terminal displays Checking while checking if there are available applications on the ADS 6 If there is no available download the Terminal displays No Availab...

Page 207: ...ams It may not be duplicated published or disclosed without prior written permission from PAX 200 7 If there are available the Terminal automatic starts the download process and displays Downloading with the download progress percentage After finish downloading the terminal displays Success and lists the downloaded applications 8 Stop ...

Page 208: ...e BroadPOS Terminal Server STEP ACTION DISPLAY 1 From the System Settings menu press 9 to Select the App Management 2 Input the Password and press ENTER 3 Press 3 for Configuration 4 Press 1 to set Server URL and skip to Step 5 Press 2 to set Server Port and skip to Step 6 Press 3 for Phone Settings Please refer to Host Phones 5 Set Server URL and press ENTER 6 Set Server Port and press ENTER SERV...

Page 209: ...l SN Note This function displays the SN and other information of the terminal STEP ACTION DISPLAY 1 From the System Settings menu press 9 to Select the App Management 2 Input the Password and press ENTER 3 Press 4 for Terminal SN 4 Screen displays the SN and other information of the terminal 5 Stop SYSTEM OPTIONS 6 Database 7 Pin Pad Settings 8 Keys Injection 9 App Management APP LOAD 1 Activate 2...

Page 210: ...Note This function displays the App Info of each application STEP ACTION DISPLAY 1 From the System Settings menu press 9 to Select the App Management 2 Input the Password and press ENTER 3 Press 5 for App Info 4 Screen displays the App Info of each application Press ENTER to go forward 5 Stop SYSTEM OPTIONS 6 Database 7 Pin Pad Settings 8 Keys Injection 9 App Management APP LOAD 2 App Update 3 Con...

Page 211: ...ESCRIPTION Main Communication Backup Comm Maximum Tries Connect Timeout Receive Timeout Dial Parameters LAN Parameters for Terminal with LAN Wireless Parameters for Terminal with Wireless Module 1 8 1 Main Communication Note Use this feature to set the main method of communication If a method of communication not supported by the terminal is selected the error message NOT AVAILABLE is displayed ST...

Page 212: ...ommunication If a method of communication not supported by the terminal is selected the error message NOT AVAILABLE is displayed STEP ACTION DISPLAY 1 From the Communication Options menu press 2 for Backup Communication 2 Default setting is 2 None Use the keys to select the primary communication type Note If in Main Communication menu Dial is selected then in this menu the first option is LAN 3 St...

Page 213: ... permission from PAX 206 1 8 3 Maximum Tries Note Use this feature to set the maximum number of tries for communication STEP ACTION DISPLAY 1 From the Communication Options menu press 3 for Maximum Tries 2 Terminal displays the current tries setting Input the New tries and press ENTER 3 Stop COMM OPTIONS 1 Main Communication 2 Backup Comm 3 Maximum Tries 4 Connect Timeout _____________________ Max...

Page 214: ...en permission from PAX 207 1 8 4 Connect Timeout Note Use this feature to set the timeout for connection STEP ACTION DISPLAY 4 From the Communication Options menu press 4 for Connect Timeout 5 Terminal displays the current timeout setting Input the New timeout and press ENTER 6 Stop COMM OPTIONS 1 Main Communication 2 Backup Comm 3 Maximum Tries 4 Connect Timeout _____________________ Connect Time...

Page 215: ...ssion from PAX 208 1 8 5 Receive Timeout Note Use this feature to set the timeout for receiving messages from host STEP ACTION DISPLAY 7 From the Communication Options menu press 5 for Receive Timeout 8 Terminal displays the current timeout setting Input the New timeout and press ENTER 9 Stop COMM OPTIONS 2 Backup Comm 3 Maximum Tries 4 Connect Timeout 5 Receive Timeout _____________________ Recei...

Page 216: ...PLAY 1 From the Communication Options menu press 6 for Dial Parameters 2 Press 1 to enter the Dial Type menu OR Press 2 for Dialing Prefix 3 If in Step 2 1 Dial Type is selected the Dial Type menu will be displayed Use the keys to find your selection and then press ENTER Or Press the number corresponding with your selection 4 If in Step 2 2 Dialing Prefix is selected enter the Dialing Prefix 5 Sto...

Page 217: ...ISPLAY 6 From the Communication Options menu press 7 for LAN Parameters 7 Press 1 to enter the LAN Type menu 8 Press 1 for DHCP and press 2 for Static 9 If 2 Static is selected new options will show 10 Press 2 for IP Address and then input it 11 Press 3 for Subnet Mask and then input it Comm Options 4 Connect Timeout 5 Receive Timeout 6 Dial Parameters 7 LAN Parameters LAN Params 1 LAN Type LAN Ty...

Page 218: ...the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 211 12 Press 4 for Gateway IP and then input it 13 Press 5 for DNS IP and then input it 14 Stop _____________________ Gateway IP 000 000 000 000 _____________________ DNS IP 000 000 000 000 ...

Page 219: ...o Setup the POS terminal NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 212 ...

Page 220: ...d Number Exp Date 1214 Entry Manual Entry Swiped Manual Contactless Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 Invoice Merchant Settings Additional Prompts Invoice Mode Table No 2 Number of table Only supported in Restaurant Industry Merchant Settings Additional Prompts Table Mode No of Guests 5 Number of Guests Onl...

Page 221: ... Sale Return and Auth transaction CVD Message CVD Print the CVD message from the host Response APPROVED OFFLINE Print APPROVED OFFLINE in demo mode Detailed Information Print the detailed information from the host Merchant Receipt Data Print the merchant receipt data from the host APP DUPE Print this line if it is a duplicated transaction I AGREE TO PAY ABOVE TOTAL Disclaimer Operation Settings Di...

Page 222: ...l Prompts Guest No Mode Amount 200 00 Base transaction amount TIP 1 1 00 Amount of tip 1 if enabled Tip name should be printed to replace Tip 1 In Restaurant industry Tip 1 is always on When In Tip Menu is selected or In Transaction is bypassed it will display ______ __ for the cardholder to write tip amount When Auto Percent is selected it will display high amount percent low amount and ______ __...

Page 223: ...the CVD message from the host Response APPROVED OFFLINE Print APPROVED OFFLINE in demo mode Detailed Information Print the detailed information from the host Customer Receipt Data Print the customer receipt data from the host APP DUPE Print this line if it is a duplicated transaction CUSTOMER COPY Trailer Line 1 Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 Editable Merchan...

Page 224: ...ccount 4393 Card Number Entry Swiped Entry Swiped Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 Invoice Merchant Settings Additional Prompts Invoice Mode Table No 2 Number of table Only supported in Restaurant Industry Merchant Settings Additional Prompts Table Mode No of Guests 5 Number of Guests Only supported in Res...

Page 225: ...ODE DO NOT CASH Terminal ID 7777777 Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode 04 09 2011 13 54 08 Print the current date and time Debit Sale Legal Value Debit Sale Debit Refund Transaction 24 Transaction Number is incremental do not print if it is a duplicated transaction Account 4393 Card Number Entry Swiped Entry Swiped Server 132 Lily Serv...

Page 226: ...Print this line if it is a duplicated transaction CUSTOMER COPY Trailer Line 1 Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 Editable Merchant Settings Edit Trailer Trailer Text 2 Trailer Line 3 Editable Merchant Settings Edit Trailer Trailer Text 3 Trailer Line 4 Editable Merchant Settings Edit Trailer Trailer Text 4 Trailer Line 5 Editable Merchant Settings Edit Trailer T...

Page 227: ...action Account 4393 Card Number Entry Swiped Entry Swiped Manual Contactless Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 Invoice Merchant Settings Additional Prompts Invoice Mode Voucher No 1234567 Voucher number Only printed in voucher transaction Amount 200 00 Base transaction amount balance receipt doesn t have th...

Page 228: ... when the POS terminal is in DEMO MODE DO NOT CASH Terminal ID 7777777 Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode 04 09 2011 13 54 08 Print the current date and time EBT Sale EDC Type Transaction Type Here are the definitions of legal transactions Food Stamps Account Type Food Stamps Cash Benefit Voucher Transaction 24 Transaction Number is in...

Page 229: ...ash Benefit 40 00 Print on inquiring EBT cash benefit or both balance VERBIAGE 1 Message available only when host provides VERBIAGE 2 Message available only when host provides VERBIAGE 3 Message available only when host provides APP DUPE Print this line if it is a duplicated transaction CUSTOMER COPY Trailer Line 1 Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 Editable Merc...

Page 230: ...lance receipt do not print if it is a duplicated transaction Account 4393 Card Number Replace Merge transactions requires new card only Issue Virtual requires full card number Exp Date 1214 Expiration Date Entry Swiped Entry Swiped Manual Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 Invoice Merchant Settings Additiona...

Page 231: ...T CASH Merchant ID 0 The current merchant ID Print it if multi merchant mode is on Terminal ID 7777777 Terminal ID of the POS terminal Terminal ID value should be blank if POS terminal is in Demo Mode 04 09 2011 13 54 08 Print the current date and time Gift Redemption EDC Type Trans Types Here are the definitions of legal transactions Transaction 24 Transaction Number is incremental Do not print o...

Page 232: ...ct with refund Detailed Information Print the detailed information from the host Customer Receipt Data Print the customer receipt data from the host APP DUPE Print this line if it is a duplicated transaction CUSTOMER COPY Trailer Line 1 Editable Merchant Settings Edit Trailer Trailer Text 1 Trailer Line 2 Editable Merchant Settings Edit Trailer Trailer Text 2 Trailer Line 3 Editable Merchant Setti...

Page 233: ...d Sale Cash Void Return Transaction 24 Transaction Number is incremental do not print if it is a duplicated transaction Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice 31492 Invoice Merchant Settings Additional Prompts Invoice Mode Paid Cash The method of payment is cash Amount 200 00 Base transaction amount Tip 1 1 00 Amount ...

Page 234: ... from BroadPOS server DEMO MODE Print this mark only when the POS terminal is in DEMO MODE DO NOT CASH 04 09 2011 13 54 08 Print the current date and time Cash Refund Transaction Type Transaction 24 Transaction Number is incremental do not print if it is a duplicated transaction Server 132 Lily Server ID and name Merchant Settings Additional Prompts Server ID Mode Void trans don t require Invoice ...

Page 235: ... located There is a white label on the underside of the terminal the serial number is under the bar code on this label The serial number begins with S N and is composed of followed by 8 digits The terminal seems to have no power Check the connections of the AC electrical power adapter The electrical plug should be fully plugged into the electrical wall outlet and the power adapter s barrel connect...

Page 236: ...h Load the new application again If there are no open batches press ENTER to complete the new load Application Error In Parameters An error occurred while reading the protocol parameters Re load the terminal s parameters This error can also occur if the Baud rate on the setting tab on PC LOADER is not set to 115200 EDC ERROR Perform a file system Rebuild from Monitor Menu with the PC LOADER WARNIN...

Page 237: ... THIS CARD The card type VISA for example has been disabled Not relevant in this application A menu selection not supported by the terminal type was accessed I e Radio Parameters was selected in a landline only terminal Invalid Date A month greater than 12 or a date greater than the number of days in the month was entered in the date field Invalid Time An hour greater than 24 was entered as the cu...

Page 238: ...oll down until you see the LCD Adjust Menu option Invalid Terminal ID or Invalid Merchant ID This is usually displayed when trying to authorize a transaction directly after a download Verify all of the Parameters for the Host Processor One or more of the parameters are most likely incorrect Bad Credit Batch Bad Credit Batch or Bad Debit Batch is a system message that is displayed and printed when ...

Page 239: ...de format was not correct must be 5 or 9 digits long Incorrect ZIP Try Again ZIP code must be 5 or 9 digits only The incorrect number of digits was entered three times when the Zip code was requested Try the transaction again enter either 5 or 9 digits when the ZIP code is requested The terminal appears to be locked up pressing the MENU key does nothing Terminal needs to be reset Remove power sour...

Page 240: ... line It should not be connected to a splitter or to a rollover telephone system An exchange prefix may be required Make sure terminal has correct settings for an exchange prefix Disconnect the terminal from the phone line and connect the phone line to a telephone Verify that the phone has a dial tone If a phone or fax machine is daisy chained to the terminal disconnect the second device If a digi...

Page 241: ...he battery or put the terminal on the power adapter Verify that the paper is not jammed or damaged 1 Try ejecting the jammed paper with the FEED function if applicable 2 Slowly and carefully pull the paper backward through the feed mechanism If printer continues working even though the paper has been used up check that the end of paper detector in the printer mechanism is not blocked by debris or ...

Page 242: ...fy that the terminal is equipped with an internal PIN Pad Check the connection to the external PIN Pad Error Check MAC Keys External PIN Pad is not encrypted correctly External PIN Pad is not encrypted Internal PIN Pad not Detected Terminal is not equipped with an internal PIN Pad An external PIN Pad must be used Invalid Entry Key Not Accepted An incorrect key was entered in the Master Working Key...

Page 243: ... PAX programs It may not be duplicated published or disclosed without prior written permission from PAX 236 Pin pad Troubleshooting Continued Internal Error Re load keys Call Customer Support Packet Error 1 5 6 or 7 Try transaction again Packet Error 2 3 or 4 Try transaction again Verify the check account number ...

Page 244: ...t Merchant the file might still load into the terminal Always verify the information loaded after a DL completes NO LINE or no connection when attempting a download Check that the telephone RJ 11 connector is securely inserted into the connector labeled LINE on the terminal s rear connections panel and into the telephone wall outlet The POS Terminal was designed to use a dedicated telephone line I...

Page 245: ...fication Number 4 to 16 digit confidential code used by cardholders to identify themselves as the proper users of a credit or debit card to the Host computer PIN Pad A small terminal used for entering Personal Identification Numbers PINs PIN Pads can encrypt PINs before sending them to a terminal or other controller Some PIN Pads are equipped with built in magnetic stripe card readers or are built...

Page 246: ...programs It may not be duplicated published or disclosed without prior written permission from PAX 239 V V Code A unique 3 4 digit value printed on the back front for American Express of a card to validate card information during the authorization process CID American Express and Discover Card CVC MasterCard CVV Visa ...

Page 247: ...NOTE This document is CONFIDENTIAL and must be used exclusively for the operation of PAX programs It may not be duplicated published or disclosed without PAX prior written permission 240 ...

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