C a l l i n g Te c h n i c a l S u p p o r t
Technical support representatives are available Monday through
Friday during regular business hours. Follow these steps before
you call:
1.
Make sure your PC and printer are properly connected.
2.
Record any error messages that occurred.
3.
Try to recreate the problem, if you can.
4.
Check your port settings. Your problem may be corrected
simply by changing the communication settings.
5.
List any changes that have recently been made to the system.
Try to record what you did when the problem occurred.
6.
Reset your printer. For information on resetting your printer,
see "Resetting Printers."
7.
Reboot your computer. Refer to your computer
documentation for specific instructions.
8.
Print a test label, see "Printing a Test Label."
Have the following information ready before you call: computer
brand name and model, version of DOS, printer model, other
peripheral devices on your system, support agreement, contract
number, or invoice information, customer number, and printer
serial number.
A d d i t i o n a l D i a g n o s t i c s I n f o r m a t i o n
For detailed printer diagnostics information, refer to the
Quick
Reference
or
Operator’s Handbook
. See Chapter 7, "Status
Polling," for information on requesting printer and job status. See
the following error message listing in this chapter for more
information.
Diagnostics and Errors
8-5
Summary of Contents for Monarch 9825
Page 62: ...2 42 Configuring the Printer ...
Page 92: ...3 30 Defining Fields ...
Page 138: ...5 26 Creating Graphics ...
Page 166: ...7 16 Status Polling ...
Page 212: ...A 14 Samples ...
Page 216: ...A 18 Samples ...
Page 246: ...A N S I S y m b o l S e t B o l d C h a r a c t e r S e t C 4 Symbol Sets Code Pages ...
Page 249: ...C o d e Pa g e 8 5 0 L a t i n 1 C o d e Pa g e 8 5 2 L a t i n 2 Symbol Sets Code Pages C 7 ...
Page 264: ...C 22 Symbol Sets Code Pages ...
Page 268: ...C h e c k D i g i t Wo r k s h e e t ...
Page 293: ......
Page 294: ......