1 - Readers/Keypads not working.
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- Software settings - Confirm that the settings of the reader or keypad are correct.
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- Connections - Check the wiring and integrity of the connectors. If possible, test this reader on the other port.
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- Cable - Belden 9540 should be used to extend the reader cable (100 m maximum). Twisted pair alarm cable
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should not be used. To confirm that an extended reader cable is not faulty, wire the reader directly to the port.
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- Supply voltage - Confirm that the voltage is within specification. (see table)
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- User token - Confirm that the user token used for testing is OK by presenting it to a known working reader.
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- Interference - Confirm whether the reader works when tested 'in hand' and not mounted on the wall.
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Ensure PROXIMITY readers are not mounted back to back and there is no interference from other RF devices.
2 - Readers / Keypads - Extending cable.
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Only Belden CR9538 / 9540 can be used for cable extensions. CR9538 8 core up to 25 m, CR9540 10 core
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up to 100 m (maximum). With CR9540, the two additional cores should be used to double up the power.
3 - Net2. What to do if a user has no access - Check the reader LED's when a card is shown.
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- No LED's - the reader has no power.
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- No change in display - try the card on a known working reader. If there is still no response, replace the card.
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- Green LED flashing when a card is presented; check relay 1 LED to check for activity and also the lock wiring.
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- Red LED is flashing when a card is presented; check the validity of the user at the PC.
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Check user's access level and ensure they should have access by clicking on Current Validity.
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Check the 'Valid Until' date and confirm this has not expired.
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- Reinstate the ACU from the doors screen. Select the ACU's you wish to reinstate and then click OK.
4 - Switch2 - Adding an additional card pack.
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You need to be in possession of the original enrolment card. Present the original enrolment card to the reader
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and the Amber LED will flash, Green & Red LED's will be off, then present the Enrolment card from the new
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card pack; the reader will beep and all LED's will be lit. The additional cards will now be valid. Repeat this with
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each reader and with any additional card packs. Any valid enrolment card can be used to add further packs.
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This is the same for enrolling function card packs onto a system.
5 - Switch2 - How to reset the controller.
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1. Disconnect the power and remove the wires from the Green and Mauve terminals.
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2. Insert a wire link between the Green and Mauve terminals.
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3. Reconnect the power (the unit will beep 4 times).
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4. Disconnect the power and remove the link wire, reconnect the Green and Mauve wires.
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5. Reconnect the power (the unit will beep 3 times per second). The unit is ready to be enrolled.
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