AN1181-US
Net2
6
Problem
Recommendation
Lockcase is old, worn or not freely moving
Lockset
The latch bolt is not fully retracting when the
handle is fully depressed?
When the door is closed the latch does not sit
in the strike plate
The lock cases will not retract the latch when
the door is closed, even from the secure side
of the door.
Applying the manufacturer recommended
lubricant may improve this operation. If not,
a replacement lockcase is recommended.
A broken or worn lock case could cause
permanent damage to the PaxLock Mortise
which would not be covered under the
warranty.
The turning angle of the lock case must be 45°
or lower for the PaxLock Mortise to fully retract
the latch. If it is over this, the lockcase will need
replacing.
The position of the strike plate should be
adjusted so that the latch sits comfortably in
the strike plate when the door is closed. Failure
to do this compromises the security of the door.
Check the distance from edge of door to frame
is no more than 1/8". Failure to do this can
in some cases can cause lock case issues or
compromise the security of the door.
Once the PaxLock Mortise has been installed there are several checks that can be made to ensure the
PaxLock Mortise has been installed and is functioning correctly.
When the PaxLock Mortise is first powered up it will remain in an unlocked state. This will give you the
chance to check the following;
1.
Does the latch fully retract when depressing the handle?
2.
Does the door open smoothly without rubbing on the frame, latch or floor?
3.
When letting go of the handle does the latch fully return to its natural position?
4.
Is it smooth and easy to open the door?
5.
When closing the door does the latch sit within the strike plate?
6.
When the door is closed does the deadbolt (if present) project smoothly into the keep?
If the answer is yes to all the above, then either a standalone pack can be enrolled, or the unit can be
bound to a Net2Air bridge. If the answer is no, refer to the troubleshooting guide below.
Post installation commissioning
To help improve the quality of the installation and the longevity of the product several common issues
and potential solutions are listed below.
Troubleshooting
