P a y R a n g e | B l u K e y P r o | U s e r M a n u a l
P a g e
12 | 23
BKPro LED is solid red
BluKey Pro is in wrong
mode
Contact PayRange for support
BKPro LED slowly
flashes red
(Disabled by
machine)
Machine is not
accepting payments
Refer to machine manual to enable
payments / return to enabled state.
BKPro LED slowly
flashes TBD
TBD
(Machine in
use)
Machine is in use
Wait for machine to complete its
cycle.
TBD: both in use and no payment?
BKPro LED flashes
series of red/blue
No payments for last 24
hours
Power‐cycle BluKey Pro to reset the
warning. Check if machine has any
problems running.
BKPro LED slowly
flashes blue
Communicating with
App
(Normal operation)
BKPro LED slowly
flashes purple
Transaction in progress
(Normal operation)
BKPro LED quickly
flashes blue
Upgrading
Keep power on until done
BKPro LED quickly
flashes red
BluKey Pro hardware
error
Replace BluKey Pro
BKPro LED quickly
flashes purple
Uploading transactions,
Downloading upgrades
(Normal operation)
Mobile payment
does not work
1.
Check if BluKey Pro is in Ready state / BluKey Pro LED is
solid blue.
2.
Check if BluKey Pro flashes “Transaction in progress” LED
pattern during mobile payment. If not, check Internet /
data connection on mobile device.
3.
If using pulse mode, check if “pulse on” time in device
settings in Manage is set correctly (see section “Configure
BluKey Pro device for payment (using website)”).
Coin count does not
work
1.
Check connection to coin acceptor sensor/switch.
2.
Check for correct polarity of connection to coin acceptor
sensor/switch.
3.
Check if coin count input is configured properly for the
harness in Manage (see section “Machine Controller
Programming”).
App does not show
“Machine in Use”
1.
Check harness connection to BKPro and to machine
2.
Check if Inhibit/Available signals are configured properly
