Confidential
Page 12
4/23/2008
System Timeouts
The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface:
PINPAD
TIMEOUT
EVENT
3 seconds
PCEFTPOS Client ACK to PIN pad request
3 seconds
PCEFTPOS Client ACK to send Host message request
10 seconds
PCEFTPOS Client response to display request
10 seconds
PCEFTPOS Client response to print request
45 seconds
Host response to Financial Transaction requests
45 seconds
Host response to administration requests
45 seconds
Host response to Reversals and SAF uploads
60 seconds
Customer response to Card entry prompt
30 seconds
Customer response to Account prompt
60 seconds
Customer response to PIN entry prompt
180 seconds
PCEFTPOS Client response to insert slip request
120 seconds
PCEFTPOS Client response to verify signature request
PC-EFTPOS Generated Response Codes
Code
Terminal Display
Explanation
Action To Be Taken
X0
TRAN CANCELLED
NO RESPONSE
An answer has not been received
from the bank for the transaction
request in the required timeout
period.
Retry transaction.
If the terminal has been working
correctly and prior to this message and
no configuration changes have
occurred, verify the network status.
If the network is known to be working
or the terminal has been recently
configured verify the communications
parameters.
If problem persists return terminal for
repair.
X4
TRAN CANCELLED
SYSTEM ERROR
The Terminal has detected a STAN
error and is unable to complete the
transaction.
Logon terminal
Retry transaction
If the problem persists return the
terminal for a memory reset.
X7
TRAN CANCELLED
SYSTEM ERROR
The Terminal has received a message
from the host that did not pass
message authentication.
Retry transaction
Logon terminal
If problem persists, return terminal to
be re-initialised.
X8
TRAN CANCELLED
SYSTEM ERROR
An error code has been returned from
the Tran$end network.
If error is '601-008' (Bank is not
available) - Retry EFT Logon
periodically.
Verify the communication parameters
Retry transaction
Verify the network status (See section
Tran$end initiated errors)
X9
TRAN CANCELLED
CNP HEADER
ERROR
An invalid length message has been
received
Try again.
