PC-EFTPOS NPT-710, Reference Manual

Page 1: ...Confidential Page 1 4 23 2008 PC EFTPOS Reference Guide Version 1 04 April 2008 PX328 NPT 710...

Page 2: ...4 Who to Contact for Help 26 PC EFTPOS Contact Details PC EFTPOS office hours are Monday to Friday 8 30am to 5 30pm EST PC EFTPOS Reception Phone 02 9998 9800 PC EFTPOS Website http www pceftpos com S...

Page 3: ...NAB help Desk Number 1300 369 852 Requires both a terminal ID and merchant ID The terminal ID is 6 digits is starts with two letters followed by 4 numbers or letters Letters are always in upper case e...

Page 4: ...nternal printer of NPT Host Interface This is normally blank It is the IP address of the EFTSRV which is normally on this machine NPT indicates to use the internal NPT modem Tracing This is enabled by...

Page 5: ...al NPT 710 Terminal Power brick and cord POS connector cable RS232 Cable Dial up phone cable Installation Steps 1 Power the terminal Connect the brick and cord then plug into a power point 2 Connect t...

Page 6: ...both devices the same way Argent Enhanced Terminal Adaptor Back plate Supplied Equipment P66 Modem Power brick and cord P60 Load Cable Modem cable Dial Up Phone Cable RS232 cable connects to here Arge...

Page 7: ...Configure Terminal To configure the terminal either Press FUNC 7410 ENTER 1 and then enter the Terminal ID 6 digits and then 2 ENTER and enter the Merchant ID 8 digits From the Client Control Panel g...

Page 8: ...114455 N TMS logon only 11114456 Set Date Time 3824 Maintenance Functions Display Only Option Description 0 Display S W Version 1 Display TID 2 Display MID 3 Display PPID 4 Display Tran end ID for thi...

Page 9: ...ite mode ENABLE IDLE IMG Pressing ENTER will allow the terminal to display its customer logo on the Idle screen DISPLAY THE DATE Pressing ENTER will display the current date on the bottom line of the...

Page 10: ...default Windows printer is to be used on the POS Select CLEAR if the POS printer is to be used for printing INTERNAL MODEM Pressing ENTER will enable the terminal to use the internal modem Pressing C...

Page 11: ...s allows access to a function or sub menu If the terminal as other applications installed these menus will follow on from EFTPOS Key Description ENTER Cycles clockwise through the menus CLEAR Cycles a...

Page 12: ...bank for the transaction request in the required timeout period Retry transaction If the terminal has been working correctly and prior to this message and no configuration changes have occurred verify...

Page 13: ...NS The transaction attempted is not allowed on this terminal Try another transaction XH TRAN CANCELLED INVALID TRACE The RRN sent to the pinpad for a tip adjust is not valid Use a valid RRN XJ TRAN CA...

Page 14: ...ard limit TT TRAN CANCELLED OFFLINE ERROR SAF transaction not allowed as the CPAT rejects it Retry with another card TU TRAN CANCELLED SAF PENDING A config command has been rejected as there is a SAF...

Page 15: ...D CONTACT BANK The Cardholders bank has not allowed the transaction this card may be lost or stolen Supervisor MUST contact Help Desk for further instructions 08 APPROVED WITH SIGNATURE The transactio...

Page 16: ...nder 96 TRAN CANCELLED RETRY The system has malfunctioned and requires the transaction to be retried Retry EFT tender Verify network status and terminals initialization status on the host 97 APPROVED...

Page 17: ...s Program decompressing into memory Steady 1 Power on test executing Dot will pulse on off Steady 2 D channel interface active for EFTPOS Steady 3 Pre configuration in progress learning identity Stead...

Page 18: ...f command 8 Successful sign off Error Code Meaning 0 No Error 1 Unknown terminal ID 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 Reserved 7 Not Supported 8 Destination unre...

Page 19: ...TERM ID IN3031 SETTLEMENT 27 02 05 Refund Trans No 002 Refund Amount 2 00 Purchase Trans No 000 Purchase Amt 0 00 Net Amount 2 00 Cash Trans No 000 Cash Amount 0 00 AMEX Refund Amount 0 00 Purchase Am...

Page 20: ...PRE SETTLE 27 02 05 Refund Trans No 002 Refund Amount 2 00 Purchase Trans No 000 Purchase Amt 0 00 Net Amount 2 00 Cash Trans No 000 Cash Amount 0 00 AMEX Refund Amount 0 00 Purchase Amt 0 00 NET Amo...

Page 21: ...Cash Amount 0 00 AMEX Refund Amount 0 00 Purchase Amt 0 00 NET Amount 0 00 DINERS Refund Amount 0 00 Purchase Amt 0 00 NET Amount 0 00 JCB Refund Amount 0 00 Purchase Amt 0 00 NET Amount 0 00 26 02 05...

Page 22: ...xxxxxxxxxx ROC SIGN ON TO HOST APPROVED 00 Debit Card Receipt EFTPOS FROM THE NATIONAL MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 EFTPOS Merch ID mmmmmmmm Term ID ttttttttttt Country Code AU Date Time dd m...

Page 23: ...tttttt Country Code AU Date Time dd mm yy HH MM RRN rrrrrrrrrrrrrr MASTERCARD Type of card used CREDIT A C Account selected EXPIRES mm yy 511359 241 S Partial card number S indicates swiped K indicate...

Page 24: ...is not running or installed Check if the client icon little cents sign is on the task bar near the clock Warning Not all POS system shows the task bar Start client by rebooting POS Certain cards won t...

Page 25: ...needs to be configured to run the AABP Protocol at 9600bps Ensure that Telstra installs this type of line Telstra will provide an Argent Terminal Adaptor ATA and an ISDN line Argent Terminal Adaptor C...

Page 26: ...our POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent Telstra Argent Help Desk 1300 137 100 option 4 PC EFTPOS 02 9...