Troubleshooting
Technical Specifications
Sensor Type
350K VGA CMOS sensor
Resolution
1.3mage Pixels(1280 * 960) capature by interpolation
Interface
USB 1.1
Frame Rate
30fps (CIF Mode); 30fps (VGA Mode)
Focus
3cm to infinity
OS Platform
Windows 2000/XP/Vista™
Microphone Sensitivity -40dB
Problem
Solution
The camera shows
no image after being
connected to USB port
on the PC
1.Make sure the USB and microphone connectors
connected properly to the PC.
2.Exit the program, re-connect the device and start the
program again.
3.Make sure that you have installed the driver properly.
The image taken and
shown on the PC
screen is blurred
1.The camera might be dropped or moved accidentally.
Try to adjust the focus again.
2.Check if there is anything sticking on the camera
lens, if so,clean it with soft wiper.
The pictures have black
stripes
When use the camera indoor, make sure the electric
frequency of lighting system does match the camera's
specification (50Hz or 60Hz).
The images turn slow
when viewing in VGA
mode (640x480pixels)
This is because the volume of transmission data is
getting bigger under VGA mode.
To improve the performance, suggest to upgrade the
computer hardware.
There are strips or
black shadow on the
images
Please re-set the display level as 24 bits or 32 bits true
color.
Why no image turns
up while running the
programs
Please click the"Preview" under the "Options" section.
