The information contained in this document supersedes all similar information that
may be found elsewhere in this manual.
Total Customer Satisfaction
– PCB
Piezotronics guarantees Total Customer
Satisfaction. If, at any time, for any
reason, you are not completely satisfied
with any PCB product, PCB will repair,
replace, or exchange it at no charge. You
may also choose to have your purchase
price refunded in lieu of the repair,
replacement, or exchange of the product.
Service
– Due to the sophisticated nature
of the sensors and associated
instrumentation provided by PCB
Piezotronics, user servicing or repair is
not recommended and, if attempted, may
void the factory warranty. Routine
maintenance, such as the cleaning of
electrical connectors, housings, and
mounting surfaces with solutions and
techniques that will not harm the
physical material of construction, is
acceptable. Caution should be observed
to insure that liquids are not permitted to
migrate into devices that are not
hermetically sealed. Such devices should
only be wiped with a dampened cloth
and never submerged or have liquids
poured upon them.
Repair
– In the event that equipment
becomes damaged or ceases to operate,
arrangements should be made to return
the equipment to PCB Piezotronics for
repair. User servicing or repair is not
recommended and, if attempted, may
void the factory warranty.
Calibration
– Routine calibration of
sensors and associated instrumentation is
recommended as this helps build
confidence in measurement accuracy and
acquired data. Equipment calibration
cycles are typically established by the
users own quality regimen. When in
doubt about a calibration cycle, a good
“rule of thumb” is to recalibrate on an
annual basis. It is also good practice to
recalibrate after exposure to any severe
temperature extreme, shock, load, or
other environmental influence, or prior
to any critical test.
PCB Piezotronics maintains an ISO-
9001 certified metrology laboratory and
offers calibration services, which are
accredited by A2LA to ISO/IEC 17025,
with full traceablility to N.I.S.T. In
addition to the normally supplied
calibration, special testing is also
available, such as: sensitivity at elevated
or cryogenic temperatures, phase
response, extended high or low
frequency response, extended range, leak
testing, hydrostatic pressure testing, and
others. For information on standard
recalibration services or special testing,
contact your local PCB Piezotronics
distributor, sales representative, or
factory customer service representative.
Returning Equipment
–
Following
these procedures will insure that your
returned materials are handled in the
most expedient manner
. Before returning
any equipment to PCB Piezotronics,
contact your local distributor, sales
representative, or factory customer
service representative to obtain a Return
Warranty, Service, Repair, and
Return Policies and Instructions
